hollywood bet Complaints - Bad service

I'm a Hollywood member I went today to collect the money that I've won but to my surprise I've waited an hour and the cashier told me that he still waiting for the money and I went to the mananger innocently to ask why are we waiting so much the manager was so rude not even apologetic instead we were arguing in front of other customers

The name of the manager who was very rude his name is JOHANNES.

CAN YOU PLEASE HELP I'M A LOYAL CUSTOMER BUT I'M NO LONGER HAPPY BECAUSE OF THIS RUDE MANAGER (JOHANNES)

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