jeep Complaints - bad service

i am a very good absa client as to a result of my account being upgraded to a cheque account i have always had an instant loan service which was payed in time , i have recently applied for a personal loan online which was approved with conditions which ended up for me not taking the loan just a few days ago was running low on cash so i decided to go to the ATM to apply for an instant loan only to find that it is blocked i have called them and no one seems to care and assists im even thinking of closing my accounts and move to another bank......extremely bad service

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