Patricia Complaints - Bad Service

Vodacom

I have been trying from the 13th April 2017
to solve my problem with Vodacom. I have phoned in 10 times and no joy. Only to been told I need to log a call. I have logged calls 9 times and every time I am being told to wait seven days.Monday I phoned and I was told my money will be paid back into my bank account within 48 hours. Still not done. I phoned today only to be told that there was nothing done about it and they must log a call and I must wait 14 days. Is there someone at Vodacom that is capable
to solve a problem. The only words the consultants know is "I am sorry. I must log a call. Wait seven Days " The amount Vodacom took out of my account in error is R6888.16. I want it back.I am a client of vodacom for 25 years and this is at the least to say shocking.BAD SERVICE> PLEASE TRAIN YOUT STAFF IN TELEPHONE ETIQUETTE> CUSTOMER CARE NONE EXISTANT> PROBLEM SOLVEING> WHERE IS YOUR MANAGERS BECAUSE YOU DO NOT GET TO SPEAK TO ONE IF YOU ASK!!!!!!!!!!!!!

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