multichoice DSTV Complaints - Bad Service frustrated client

Good Day I have been trying to resolve this matter with DSTV since the 20th sep when they suspended my service firstly they were not supposed to as my account payment is due month end. Then when I paid for my servise at the end of Sep they cut my bill again on the 1st Oct saying that I owe for sep every month I pay for the new month and now they giving me SH!T. I have escalated my call 3 times now and yet no one has contacted me to resolve this issue. I am on the price lock which thank god is my last month they have also had a system migration. I have spent over 5 hours in total trying to resolve this matter and the most frustrating is when ever you ask for a manager they never seem to be around what purpose so they employ managers and yet have no service they provide. I have had my service disconnected this morning and all im told now is that I need to wait until the escalation team reverts back to me.

hopefully they can see my complaint and perhaps then have a response for me

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