IPID Complaints - Bad service, not authorising the prescription for HIV patient

On Saturday 11/02/2017, I went to clicks to take medication for the Asavela who was registered on Chronic medication. The pharmacist who was assisting me to me that Gems cover only one item, ie DEnova, therefore, in order the get the subscribed medication, I must pay. I told him that I never pay for this medication and Ive been coming here to take it, why today? He said I must come on Monday, so that he can get authorisation. On Tuesday,14/02/2017, I went to clicks pharmacy to take the medication, the pharmacist lady who was assisting me, phoned the medical aid, we waited for 3hrs without getting any response, she was holding and Gems officials were transfering calls from one official to another. the pharmacies suggested that I must call them personally. I went to the office and called, spoke to Mabatho with ref: MH79983909, she transfered the call to Zenobia or Xenobia, she told me that if the doctor changed the prescription,I have to fax the prescription for authorisation, unfortunately it was not changed. she told me that maybe the pharmacist pressed the wrong key by mistake. she also gave the number that I clicks pharmacy can contact (086 0463 6777). The pharmacist from Clicks phoned me,informing that Gems official who was assisting her could not see anything from her/his side, therefore, I couldnt get the medication. I phoned Gems again, Thulani from Gems informed me that the department that is supposed to assist me has been closed,I must phone tomorrow therefore, I did not get any assistance. He told me that I phoned late, and I tried to explained to him, but with no luck. I am woried about this innocent child who will default in taking the medication, because of people who does not want to take responsibility. I am going to escalte the matter to the higher authorities, even to newspapers. Fundiswa Dlakana. cell: 082 883 1684. Med Aid nr: 000688409.

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Comments

manicure ( on 25/04/17 )

Attitude : Disagree        Website : http://noor-alzahra.mihanblog.com/post/2516 Send Mail

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