vodacom vosloorus Complaints - bad service and outstanding service

I once ordered a Hawaii Y3 on contract and signed for it on the order form it was in October 2017. Therefor upon delivering date as per agreement I got a call from Vodacom Vosloorus Shop spoke to a lady. She advised that Hawaii Y3 is not on stock but will order it for me and within 2days I will get my package. Got another call from her that she mistakenly ordered a Nokia N3 instead and I agreed on that as well even thou it was more expensive than the Y3. She also advised that I sign up for insurance

A guy called Tshepo delivered the phone for me on the 30th of October 2017 all documents was present and I signed including insurance option.
On the 11th November 2018 I forgot my phone in a taxi from work, never found it from there. I reported the incident at Vodacom for blacklisting and got ITC number used it to report my phone at my nearest police station.

As I tried to claim from the Vodacom insurance I was told am not activated on their system. I called the Vodacom Vosloorus Shop explained to them and responded that someone will be sent to me again in-terms of paper work to sign afresh. No one was sent I kept calling and calling days and weeks not getting a speedy assistance. One day I called again and was told to come to the Vodacom Vosloorus Shop to be assisted as my dates on the contract form were not matching. I went to Vodacom Vosloorus Shop on the 24th of March 2018 I then explained again the guy who assisted me with a claim form told me I shouldn't have came to Vosloorus but could have went to my nearest Shop.

He advised that I will get a call from Vodacom claims but nothing till now. On the other hand I think of the past 4months passed by without getting help. Please help and investigate all this cause am still paying for my lost contract phone.

Kind regards

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