American Swiss Complaints - Bad service and Ring turning black

I bought a ring on the first week of August 2019. It went for resizing. I took it after a week. After 1 month 3 weeks of wearing the ring it changed to black. I went to the store on 3rd of November, they said its customer damage i use chemicals like Domestos to clean but they will polish it then it should be fine. They polished the ring but when they give me back, i didn't see much difference but they told me if i want it to be fixed they can book it then i will have to pay. On the 4th of November i took it back because the polishing didn't really help. They told me i should come back on the 8th to collect it. I went back on the 8th but they told me they are still investigating the cause of the ring turning black. They will call me on the 11th or 12th. I waited until i decided to call on the 13th, that is when they only told me that i should pay R290 for it to be fixed. I agreed. I received the call on the 15th that the ring was back. I went to fetch it on 17th it looked really good and i was told to pay R145. Today is the 18th i can see the changes again, i only bathed and wash dishes. I use sunlight dish wash and sunlight bar for bathing. Is this still a customer fault?

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