Nokia care Hatfield ( microsoft care Hatfield burnett street ) Complaints - Bad services and manager attitude ,

i sent my phone on the 26 of Feb 2016 for repair . even today i didn't get my phone. they spent about 3 months without
even calling me or updating me what is going on with my phone until i went there to the store and they told me they waiting for the screens . and i told them guys a big company like you waiting for screens for 3 months and you dont even inform me as a customer ,
On the 2rd of June i went back to check my phone they told me they sent my phone to head office i must come after a week , just after 3 days they phoned to come and pick up my phone is ready .
suprisely when i arrived there the lady who called me said my phone cant switch on so i must wait for 30 mins for her to boost the battery , i told her i cant am going to work mi will come when am free .
After 2 weeks i get a call from them saying they cant fix my phone so they have change it for me so mi must come and get another phone without informing , i was just told come and pick up the phone and i must pay the say amount of money which was charge for fixing the broken screen and now how do i know that the phone they want to give me its new or what when i ask the manager he is giving me attitude i told him he cant change my phone without informing me as a customer he cant take a decision for me . because my phone was still new and what if they are giving me someone else phone
i told him i want my broken phone back he told me am stupid ,

am very very upset , they cant keep waiting for almost 5 months and after they don,t fix my phone they tell me lies and exchange my phone expert me to pay that stupid amount
he told me i will never get my phone am so so stupid if they cant fix the phone he swoop it its his job and his job is not to call customers

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