wesbank Complaints - Balloon payment

I have a un paid balloon of R41000 with Wesbank. Old mutual in Bellville and N1 City in Goodwood are willing to finance me provided that Wesbank can provide them with letter that I have made an arrangement with them that I will pay the normal installment which was R2500. Then they will be able to load that information to their system. Then they will be able to pay them the full amount of 41k to them. The reason why they need that letter is because on their system it shows that I pay 41k which result to un affordability.
I humble request you to request the letter on my behalve from Wesbank.

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