Liberty Complaints - BEWARE OF LIBERTY

I took out at policy for my domestic worker in 1993 to provide for per pension. The policy is in my Domestic workers name, and all correspondence was sent to her. A month ago she came to me and showed me the letter which Liberty had sent her with a breakdown of her benefits and also the growth of the fund. Well I almost hit the roof, I pay R931 on this policy monthly. Of which only R376.45 is invested on her behalf. The balance of R554.55 is taken for admin fees, family funeral and funeral cover. When I wanted to remove the additional cover and have the full amount invested in her pension. I was told that they can't remove this. I am appalled at the lack of service and commitment from such a known Insurance Company. They were to get a financial advisor to call me within 4 days, well now a month later still no one has bothered to contact me. After numerous emails and calls I'm told sorry but this is what it is you cant change the policy. I will never trust Liberty with any of my policies ever again.

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