Organic Mosaicds Complaints - bought and paid for service which has not been honoured

I bought and paid for a voucher to attend a mosaic workshop with Organic Mosaics based in Kalk Baythrough an online service called hyperlink. I called the lady who owns Organic Mosaics before buying the voucher to check whether she could accommodate me as this was a surprise birthday gift for my husband. After purchasing the voucher, the lady (named Karen) changed her tune and said she can no longer accommodated us on the date of my husbands birthday as she does not run the workshop on this date. She gave me an alternate date which I could not make as I was travelling then and all my futher emails to her requesting alternate dates has gone unanswered. I eventually found the telephone number and she put the phone down on me. there is now no way of getting a refund as I have been waiting for her to come back with alternate dates. Although the voucher is valid for 3 months there is no way I can see us relaxing and having a positive experience making mosaics in such a rude and hostile environment. A refund seems out of the questions as it is only done within 7 days of purchase

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