Citroen Centurion Complaints - Breaking my car

I took my Citroen Cactus in for a service (it was too soon fir the service but the last time they serviced it, they neglected to stamp the book and to change it in the car's data, so apparently nothing was done except to update the information) and when I got it back, it was shuddering on pull-away in 1st and 2nd gear.
I took it back to have the shudder looked at and When I got to the agency to pick it up, they informed me they had just downloaded new software and now the engine light won't go off.
The shudder was not addressed, and now there is something more seriously wrong and they cannot seem to find the problem.

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