GRISPORT SPA Complaints - BROKEN HIKING BOOTS

I PURCHASED A PAIR OF WHAT I THOUGHT WAS A REALLY NICE PAIR OF HIKING BOOTS IN ANDORA IN 2005.
USED THEM ONCE AND HAVE BEEN SITTING IN THE CUPBOARD EVER SINCE .
COME TO USE THEM A FEW MONTHS AGO AND SOLES FALL OFF .IM TOLD BY THE FACTORY THAT THE MATERIAL USED FOR SOLES ONLY HAS A LIFE OF 6-10 YEARS
WHY DONT THEY TELL US THIS WHEN THEY SELL THE BOOTS PLUS THE FACT THAT THE BOOTS ARE BRAND NEW SHOULD COUNT FOR SOMETHING .
GRISPORT FACTORY IS NOT INTERESTED IN REPLACING THEM

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