outsurance Complaints - cancelled but no refund

When I notified Outsurance on a recorded phone call that my request was for 4 months insurance as I was leaving South Africa..they willingly took my business. After the 4 months in spite of emailing and requesting cancellation again of my policy they continued to deduct. Eventually my daughter in Sa..contacted Outsurance and they cancelled my policy..but said the recorded phone call proving my initial request could not be retrieved..so no refund will be provided. My ticket to leave Sa was booked last year..but management decided no refund. be careful when dealing with Outsurance. No integrity from some management decisions

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