Altcoin Trader Complaints - Cash refund/ bad service

My name is Sibongile Njozela, I bought bitcons from altcoin trader and I sold them because I need cash urgently. Its been a month now my profile saying processing. At 1st they've made a comment that I must submit FICA documents which I've attached months ago but anyway I emailed them, then after that I saw another comment saying I've changed my email address I must send a pic with my ID copy close to my face, I did than but still I'm not receiving my money.

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