Pep store Complaints - Cash send

I made a cash send of R600, yesterday around 11:00, when my mother goes to pep today to go withdraw the money she was told its already withdrawn by who, ive got no clue cause i had the slip with me the hole time and im alone at home as everyone went on holidays so who could have withdrawn the money if not the cashiers, thats very bad cause we use a cash send to send money to our loved ones as it is convenient but if this is what we going to face i wont suggest anyone to send money via pep, i need this sorted asap. i want my money back.

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