Hollard Motorextender Complaints - Claim

Logged a claim when I serviced my car Feb for ignition core till today nothing done and no feedback ended up paying the amount myself,New claim logged today as I took my car for service,information sent by VW and nothing done till I personally called and they requested additional documents which was sent after 12:00 but no one actioned that and confirmed if there was anything else required, only now after 4 when I called the answer I get is that it's my responsibility to keep on calling.

I'm very dissapointed of such service and treatment I received and I feel they happy to debit they instalment but when you been to claim then there are issues,please also refer to claim logged Feb. I will escalate this matter as I don't have my car and awaiting approval,no claim number provided

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