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I have 3 lines with MTN. My cell phone usage up to December 2010 on one averaged higher than R 1 700. I was on a Talk 750. After consultation it was recommended that on a Talk 1500 I would probably be better off as call per second billing on Talk 1500 was cheaper than call per second billing on a Talk 750.The upgrade of my line to a Talk 1500 was done in December 2010. On November 3rd I contacted Mtn to enquire about my obviously high cellphone bill. It was at ths stage that it was found that...

Category : Telecommunications

(13) Replies

Country : South Africa

I have been using MTN for more than 13 years and was served very well until I relocated to Thornhill (Polokwane). The network coverage is so bad that I can hardly here or be heard when making or receiving calls. The sad thing is that I am billed for these calls every month. For me to succesfully make or receive a call I have to drive out of the complex to Thornhill shopping centre even at night. This is totally unacceptable I lodged several complains to the service provider and only in...

Category : Telecommunications

(1) Replies

Country : South Africa

i have just upgraded on friday 06/03/2015,and i did a sim swap,i was told that its gonna take 2 to 24 hours for the sim to be activated,i called their customer care and they told me that the sim swap was succesfull,but still the phone its not working,on monday i went to one of their branches n i was told that after 2 to 4 hour it will work,still the phone its not working,i called again their customer care i was told again to wait for 24 hours ,its been 4 days now,just imagine paying for...

Category : IT

(0) Replies

Country : South Africa

Good day My account number is A3077954 Sim number is 071 885 1598 I received a billing of R549.12 from you guys on the 23rd of August and of which on the 20th of August you tried to debit R895.61 on my account And not so long ago when I got a statement via post from you guys it said I owed the R895.61 which I disputed with your call centre,I was then told that I owed R349.12,I’m not prepared to pay the R895.61 you can come and take your laptop I cannot just stand and let you rob...

Category : Computers

(0) Replies

Country : South Africa

Ever since joining the MTN service provider I have had nothing but trouble and poor service. I am greatly disappointed in the way I am treated as a customer and that my complaints are never dealt with and that nobody seems to care about my difficulties. I signed up for a 3G data contract around April/May 2012. I work in the civil construction industry and am therefore required to travel around the country much for my work. I needed a mobile internet connection. My first town of work was...

Category : Electronics

(2) Replies

Country : South Africa

I purchased a cellphone contract phone on October 2011 for 24 month with a cellphone warranty of 24 months for any damage on the cellphone, I started having problems with the cellphone where on the BB 9800, the front top keypads (green answering button, Menu Button, Escape Button, Red disconnection Button) got detached from the cellphone, maybe it was my fault, none the less, i used the cellphone with no problems as I knew that the warranty will not cover that, now I have a problem where the...

Category : Telecommunications

(0) Replies

Country : South Africa

Bought a new contract phone and received it on the 11/01/2012. Back cover did not fit correctly, thus a manufacturers fault. Contacted Chris Schutte who is the manager of Festival Mall MTN store, to explain the problem and also went to the store to show him the fault. Bear in mind that this complaint is within the seven days that allows you as per the contract and explicitly explained to me that i can bring it back and they will provide me with a brand new phone. Chris then proceeded to...

Category : Telecommunications

(1) Replies

Country : South Africa

I took out a contract with MTN - the Samsung Gio package. It has been weeks and I have not yet received the TV that is part of the contract. It was to be delivered within 7 days. I also found out today, that there is a software problem on the phone and after great service from Owen at the Walmer branch, Samsung advised that they are going to replace the handset and gave a reference number for the call, which was recorded, and asked me to quote this number to the MTN in Cape Road to assist and...

Category : Telecommunications

(1) Replies

Country : South Africa

i ahd done an upgradment on my cell phone and the sale person put in the wrong bank details on the new contract which caused the installment not to be taken out of my account i then went to a branch which was pavillion which they they said i did not pay my account and was unable to assist ,i then went to scotsburgh they gave me bank details for MTN to pay my account which i did on the 06/12/2011 ;after 1 week i went to pavillian again as the lines was not still connected ;MTN then reconnected...

Category : Electronics

(0) Replies

Country : South Africa

I reported a internet speed problem 14 times now to MTN 173 and data line complaint line..... They always tell you they log the complaint and will get back to you but nothing EVER happen????? I have full signal strenth and 3g, but only get max speed of 400kbps if i am lucky? tested on www.speedtest.net But if i test it with Vodacom i get 1200kbps!!! Why is MTN customer service so BAD....or non existing???

Category : Telecommunications

(0) Replies

Country : South Africa