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I submitted my application about 3 weeks ago and they told me the money will be in my account within the next 2 to 3 days until now. Their customer service is very poor.

Category : Loans

(114) Replies

Country : South Africa

I opened a Nedbank business account about a year ago, and went through all the procedure of supplying all the documents and doing the dreaded FICA thing. I was up and running, conducting my business, had internet banking access etc. and everything was perfect. Alas about 3 weeks ago, I logged into my banking to do a transfer only to discover that my account had been suspended. My phone call to the bank revealed that my account was suspended due to not been FICA’d. Needless to say I was not...

Category : Banking

(17) Replies

Country : South Africa

I made a loan at Nedbank in 2002 and was placed under administration a couple of months later. My attorneys paid the account religiously, but to my disgust an amount was deducted from my account last month without prior notification. When following this up I was told that the account was still in arrears. I contacted Nedbank and told them that this account has been paid up for a while and that I would like the monies returned into my account. Nedbank told me that my attorneys must send...

Category : Loans

(2) Replies

Country : South Africa

I have a personal loan with Nadbank. Last month apparently they couldn't debit my account i had left enough money for them on the debit day, they were having systems problems so they say. someone called me asked to call back they never did. Then I was called on the 17-11-2011 spoke to the agent she told me they debited my account on the 16-11-2011 asked who gave them the authority she said she called me the day before I never answered, so that gives them the right to take whatever money is in...

Category : Loans

(4) Replies

Country : South Africa

I had a problem with my NEDBANK personal loan debit order going off on the wrong date repeatedly. After communication errors due to a language barrier at the call centre, I send an e-mail on Friday 26th of April 2013 to NEDBANK CFO (Chief Financial Officer) Raisibe Morathi informing her about my debit order problem and asking, if possible, I would like for a English speaking person to contact and assist me to sort out the problem?. NEDBANK CFO Raisibe Morathi replied by verbally attacking me...

Category : Banking

(0) Replies

Country : South Africa

I have been retrenched and on 31st October 2011 I went into a Nedbank Branch in Clairmont for assistance. I then phoned Homeloan Department from the branch as i needed to know what was going to happen moving forward with my bond until i get another job. I was advised to fax my retrenchement documentation through to a Naveseen. Up until now, nobody even got back to me to advise me as to the situation. I have also phoned on several occasions to 2 numbers provided to me and nobody seems to...

Category : Loans

(2) Replies

Country : South Africa

NEDBANK / SAA Voyager. I Subscribe as a SAA Voyager member and I applied for a Nedbank Voyager credit card. Especially with their specific marketing of the companion ticket option. Complimentary SAA Companion Ticket On achieving the annual eligible* spend thresholds, SAA Premium and Gold Credit Card Accountholders qualify for one complimentary domestic or international Companion Ticket per calendar year (1 January to 31 December) You qualify for a companion ticket( buy one and get...

Category : Credit Cards

(3) Replies

Country : South Africa

I have opened a nebank savvy account about 2weeks ago recieved my card a week ago I phoned the call centre to make sure card is activated the agent welcomed me to nedbank and everything I asked him if it is fine if I deposit money into the account he said yes today when I wanted to transfer money in it said validation not valid phoned the call centre again then they said there is a block on the account and will only be activate in 24 hrs I really can not handle this since when is there such a...

Category : Financial

(0) Replies

Country : South Africa

The Bank is continually allowing Debit orders to go through my account for NRB I managed to finally find someone to assist me when it happened in Feb and March and he stated that it was an loading error on the banks part with the debit orders, they refunded me at the end of April and I can't believe it but it has started again. A debit order went through on the 3/5/2016 and after sending secure messaging have heard absolutely nothing from the bank, and then another one has gone through on...

Category : Banking

(0) Replies

Country : South Africa

On the 25/01/2014 on my way from Cape Town to the Eastern Cape for a funeral, I withdrew a sum of R750 from a FNB ATM but the amount did not come out and an error was shown.. On my return, I went to the Bank In Rondebosch and I was given a form to fill telling what happened. I did that with the help of Akeeda Lorenzo.. Three days later I called her to no avail and decided to go there. On my arrival she told me the query would take up to 45 days for resolution. After 30 something day.. I...

Category : Credit Cards

(3) Replies

Country : South Africa