View All pep-store Complaints

On the 2 February I returned the phone a few days after purchasing the phone due to audio faults with the phone. the seven days return policy had not lapsed but because the sales person insisted that the phone needed to be taken in.. the phone was taken for repairs. A BRAND NEW PHONE!!??? It is now the 10 April and this phone is still being repaired. this is total unacceptable and frankly day light robbery. PEP Stores has my money and the phone. its actually theft. PEP STORE in Kwa-Mashu,...

Category : Retail

(0) Replies

Country : South Africa

I went to buy Data bundles @ Pep store vosoorus Chris Hani Mall clothing ,i started at the cellfone till and I had R100 with me ,it was 4:15 Saturday and I only needed data bundle for R29.00 they took me from one till to the other ,they didn't have changie then I left .really a big company like pep didn't have changie for the whole day .its disgusting that's so very bad service

Category : Service Stations

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Country : South Africa

on the 7th of May 2016 i went to Pep store in woodstock, cape town to apply for capfin loan, i was the only on the counter by then and the was the only lady over the counter, her name is Melissa who refused to assist me she shouted me told me that she's do loans while she was busy serving other customers and humiliating me in front of them,i kept quite and waited for Anthea to assist me with my load application. i waited for about 40 to 45 minutes until Anthea came to assist and i told that i...

Category : Retail

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Country : South Africa

I made a cash send of R600, yesterday around 11:00, when my mother goes to pep today to go withdraw the money she was told its already withdrawn by who, ive got no clue cause i had the slip with me the hole time and im alone at home as everyone went on holidays so who could have withdrawn the money if not the cashiers, thats very bad cause we use a cash send to send money to our loved ones as it is convenient but if this is what we going to face i wont suggest anyone to send money via pep, i...

Category : Retail

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Country : South Africa

my name is doreen motlogedi.i got a pep plus card.i got money in my card.i realy need to use that money.i go more than 20 times pep store for help,they see the money but they cant help me.bcause they said they dont know what is the problem.head office also dont know who will know.who goona help me.please help.am i make mistake to put money in pep.my phone no 0603594853.

Category : Financial

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Country : South Africa

I was at Pep stores Mahikeng on de 22/12/17 at 17:29 nd was assisted by a cashier named Gaoitsiwe I only wanted airtime nd data nd his service was bad as he ws busy talking with someone while assisting me I even said to him "jy is biekie hastig" I said dat bcos he had printed wrong airtime,he even gave me de wrong amount of change nd I only noticed in de morning that's when I called de store to complain then de phone ws answered by some lady who told me he ws busy so I should give her my...

Category : Entertainment

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Country : South Africa

My name is Alfred and I am working at Pep Cell,I went to Pep store 6373 Vaalgate Vanderbijlpark,it was around 17:40 the Store manager asked me why I am coming at that time to make shopping,I didn't answer because the store was open and customers were busy shopping,I queued like other customers,when it is my turn to pay Rose Moeketsi( The Store Manager took my things and ask other customer to come ,I asked her why she is doing that she said I am full of games and I never done anything wrong...

Category : Retail

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Country : South Africa

My name is Magdeline Mamabolo,Yesterday 20 May 2017 i went to pep at Tembisa Birch Acres Mall to buy clothes for my son ,the clothes that i wanted they were very high for me to reach ,i saw a lady who works there by the name of tshwarelo,i asked her if they have a stick she said they doesnt have and gave me a chair to climb for me to reach those clothes and i was carrying my baby at the back,how can i climb that chair while carrying a baby at my back,i asked to see the manager she wasnt there

Category : Retail

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Country : South Africa

Hi pls sort out your staff at pep Petrus Steyn Free State we are sick and tired with their behaviour towards the customers...they treat them like rotten tomatoes...especially...the cashier called Annah...her behaviour is worse...pls help

Category : Consultant

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Country : South Africa

purchased an item on sale but was override @ the till in my presence and when i asked why i ws told that its nt yet marked on the label but scans the marked down price. The manager has no morals for corning customers like that. She needs to be taught how to handle customers and provide good customer care. I returned the item then was told i wont have a slip while i hav other items with .....please look into this plea of creative a wwarm atmosphere for us.

Category : General

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Country : South Africa