South Africa Complaints

I purchased a Houston 3 Piece Lounge Suite at Bradlows Southgate on the 20/09/2017. On the day of purchase I was told that the lounge was genuiene leather and that is what mainly drew my attention tp the product. When the Lounge was delivered it was sent back on the very same day as it was toen from the warehouse. On the 23/07/2018 I called the customer care centre to report that the lounge suit was changing colour and was tearing on the sides and at the bottom and the arm rest was...

Category : Home Improvement

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Country : South Africa

My mom pass on the 8 September since her death I was send around from Doves Vanderbijlpark to the Dr Rooms at Medi Clinic Umfeleni to collect the registration documents of her death which was incomplete by the hospital the day she pass away. Doves send me the request the documents to register her death at Home affairs which I did then they register her death after 72 hours which was already pass. I did submit the Metropolitan Death claim at the offices in Vereeniging Mr John Matlakala...

Category : Life Insurance

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Country : South Africa

I booked a bus from butterworth to Pretoria for Sunday 16 September but i got a lift back to pretoria so I asked my brother on Saterday to go to Bosman station to cancel my ticket but he was told that they cannot cancel the ticket, he needs to call the call centre on ********** 282/ ********** 056. I called those number almost the whole day on Saterday and Sunday but the was no answer. I sent mails to ********** and the mails were no delivered. I called the call centre again on monday...

Category : Travel & Tourism

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Country : South Africa

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

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Country : South Africa

On the 20/08/2018 I called First insurance for women to log on a claim that I was bumped by an ambulance On the 4th of September 2018 I followed up on my claim I spoke to Jessikha Ndlovu who transferred my call to Daniel Stein who is a team leader at first for women , Daniel told me that they cannot allocate my car , she transferred my call to towing department , which towing department did not know where my car was! I Spoke to Mbalenhle Dirulelo - who did a conference call , called...

Category : Insurance

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Country : South Africa

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

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Country : South Africa

THE NEW KFC THAT OPENED AT ORMONDE, THE SERVICE IS EXTREMELY BAD.

Category : Fast Food

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Country : South Africa

I was supposed to have a dental operation and I requested for authorisation from gems. The authorisation was granted and operation took place. Gems paid all other expenses except the doctors bill and saying the authorisation was not granted. The doctor who was not paid is Dr Mchenga Contact no:012 6444 945 email:[email protected] ref:BAM004 amount R2148 MY Name: Thami Bani ID:8103135609083 Medical aid no:000707375 Cell:0834719833 Gems Contact: 086 000 4367 The proof of...

Category : Medical Aid

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Country : South Africa

I was supposed to have dental operation and I requested an Authorisation from Gems. The authorisation was granted and the operation occurred. All the bills pertaining the operation were paid but Gems is refusing to pay the doctor when doctor submit his claim. The says that gems said the authorisation number is not valid. Please find the attached authorisation as proof.

Category : Medical Aid

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Country : South Africa

The first issue arose when I requested information from my private banker Chadwin Tibbetts to action an international transfer, and he flatly ignored my request effectively blocking my finances. The second issue ocurred when I liquidated a Money on Call account, and when I received the closing statement I noticed that FNB have used the wrong address. I requested the address to be changed but Chadwin bluntly told me that it cannot be done, despite it being an administrative error on FNB’s...

Category : Banking

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Country : South Africa

Hi there Last week Thursday on the 16 September 2018 Coming all the way from KZN on our way to Pretoria ABSA Silverton regarding my brothers account trust ID no 731107557086 jiust to find out about his millions they dont want pay so we got a lady by the name Tlou who refused and her manager by the name Shadi first it was long waiting befor assistance. She finally came still did not give us the service instead she disapeared for a while coming back saying the system cannot pull the...

Category : Banking

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Country : South Africa

I bought software at incredible connections in Potchefstroom, I asked the salesman to help me, he gave me the software, when I want to install the software on my laptop it was unsuccessful then I went back to the shop, the salesman explained that this software is only for mac divices ( I dont have a mac only n hp laptop) but now they dont want to refund or exchange it, my purchases on that specific day was over R7 000.

Category : Computers

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Country : South Africa

I have lost my phone on the 4th of September last week. I visited Vodacom on the 05th for a Sim Swap, they could not assist due to the fact that I needed to obtain a letter from Edgar's & Jet Rmcs stating that my airtym top up contract has been canceled. I then visited Edgar's store @ Sandton city and they could not assist me, and gave me the number stating that the office is already closed. Friday I called the Rmcs office and was assisted after holding on my cellphone for 22min before I...

Category : Retail

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Country : South Africa

I bought a exercise bike from Macro Polokwane and when I wanted to assemble the bike I found that there are no screws or anything in the box. I spoke to the department manager who advised me that it is my fault and that I must bring it back. I asked how it is my fault but all I got was attitude. and he implied that I am lying. I think this is no way to treat a loyal customer who buys 90% of all my goods from macro

Category : Electronics

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Country : South Africa

Our Wifi/telkom line at home is not working.I contact Telkom on the 23rd March 2018,that my Wifi is not working, they mentioned that the cables has been stolen in our areas( South of Johannesburg and will not be replaced , gave me a dispute. ref no 22824558,I contact them on numerous occations and their reply was that they busy dealing the dispute, its now 7 months down the line and still no joy ,On the 13rd August Meshadren the consultant provide me with a ref no(231346403) that has not...

Category : Telecommunications

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Country : South Africa

I have received a message from ilpa they say i should contact Silla. For more information his number 065 625 8409.

Category : Building

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Country : South Africa

SAMSUNG SA says sorry, we can't help you. Below problem: Samsung 51" Plasma panel only last 2 to 3 years. I bought this panel in 2013. A year later, 2014 there was a solid vertical line on the side and with loads of trouble finally got a warranty claim done. Then towards end of 2015 again - same issue - this time around it was a much more hassled process as it was out of warranty. Luckily in good faith Samsung replaced it as i suspect they know there is a problem. But now, really 3...

Category : Electronics

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Country : South Africa

I had a personal loan with Woolworths for 4 months and I settled this account as per e-mail received, only to find out the reference given was incorrect ,accounts is not yet closed and i'm now owing them +- R120.00 and i'm not prepared to pay them cause I paid it on time, and I haven't received any feedback, I have send several emails and no 1 is returning my calls. their service is so bad and pathetic,i will never open any account with them

Category : Retail

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Country : South Africa

When approach this service station the attendants have absolutely no urgency at the pumps won't bother asking to check water or oil and have a lack of training. They cannot even put air pressure or read a gauge. In fact I've never in the four years found a air hose that works properly and to top it of they have none available for the past two weeks. I am a regular customer at this service station and getting annoyed every time I visit because it is just getting worst.

Category : General

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Country : South Africa

Hello Peter My name is Thirus NaickerI have taken a data contract with Cell C in May this year, the package consists of 80 gigabits of data 40 day and 40’night, an LTE-A home router and a Black multi media player. From day one I have been having problem with the Black media player and the router. I Contacted Cell C in JHB and advise them of that the coverage was terrible and was told by a technician that is because the Cell C towers are being upgraded to transmit the LTE-A signal and...

Category : Promotions

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Country : South Africa

i respond to the complaint about the service providers appointed at these companies. Let me advise that most if no all the insurance companies take on service providers they know or their contacts who 9 out of 10 times are chancers or have no formal qualificationsand aresome are not even registered.What the insurers dont know or act ignorant with the fact that (plumbers i use as an example) must be registered an hold a responsible plumbers licence in Durban, must be accredited, must be...

Category : Home Improvement

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Country : South Africa

We recently had heavy rains within the Eastern Cape specifically where I live In Malabar Port Elizabeth.A blocked drain caused a flood in my entire yard coming towards the house. The matter has been reported to the Municipality several times by different people to no avail. The matter was reported on the weekend 7.9.2018 & 9.9.2018.The pictures attached are self explanatory and also attached a pic of the blocked drain. The problem is on Corner Haworthia drive & Park lane avenue Malabar Port...

Category : Municipal

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Country : South Africa

I bought a Citroen C2 on 11 August 2018. The dealer did not give us the original key. We have tried for nearly 4 weeks now to get keys. The car is NOT in use because it can't lock and we cant risk driving and parking because it can be stolen. The dealer also did not disclose the faults on the car and now we can't register it on our names as it is not considered roadworthy. We've been back to the dealership several times, we've phoned continiuosly and whats up messages was exchanged...

Category : Motor Industry

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Country : South Africa

Well after 17 months of excruciatingly painful mess with our 5 Vodacom accounts I can now say it is NOT YET sorted out! Too many visits to Vodacom shop at Cresta and very helpful staff doing more than necessary the problem is now down to two contracts but yet those are not sorted out!! I have now resorted to this forum because I have run out of options!! We are still being billed for two contracts that have been stopped in June 2018. the original mess came about with totally exorbitant...

Category : IT

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Country : South Africa

I have submitted claims to Zestlife and was referred to Guardrisk. My communications required explanations for not honouring their marketing promises.My impression is that there are avoiding full reimbursement because the value of the claim.I was reimbursed only a small portion of the claim. I am being given the run around since APRIL 2018.I had submitted another query this morning requiring explanation for their attitude towards clients. I would like someone to investigate the operations of...

Category : Medical

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Country : South Africa

I signed a contract in February, before I can start the gym I decided to further my studies and realize I won't manage the time. I decided to stop the gym before I can even start. I was told I have a 12 month contract with them so I have to pay cancellation fee. Knowing that I have signed the contract I went back to read the contract and found indeed I have to pay cancellation fee. My question is for which contract since I realized their application form is between 1, 12 and 24 months but in...

Category : Retail

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Country : South Africa

ADT Lephalale client number LAN00946 (1)It is 2 weeks since i moved accommondation and various request verbal and telephonic to come and put ADT Security signs up to show cover while awaiting agreement between myself and owner of house to pay for the reinstallation of the alarm system nothing was done not 1 sign erected. (2) Couple months back at previous address while away my alarm was triggered ADT did respond on my return it was found 1 of my 7 yorkies dead at the front door this was...

Category : Security

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Country : South Africa

I BOUGHT A MERCEDES BENZ C63 S 2016 MODEL ON THE 22ND OF MAY 2018 WITH 19000KM ON THE CLOCK. I TOOK THE CAR FOR SERVICE ON THE 20TH AUGUST 2018 AND PICKED UP THE THE SAME DAY AND PARKED IT IN MY GARAGE AT HOME. THE NEXT TIME I TRIED DRIVING THE CAR OUT OF MY YARD THE CAR SWITHCHED OFF AND DID NOT MAKE IT OUT OF THE YARD.THIS WAS ON THE 25TH AUGUST 2018. THE CAR WENT TO MERCEDES EASTRAND WHERE THE SERVICE WAS DONE ON THE 20TH. EASTRAND SAID THAT THERE WAS A SERIOUS ENGINE REPAIR THAT WAS DONE...

Category : Motor Industry

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Country : South Africa

ive been dealing with cell surance since last week in regards to a stolen headset every time i call them they show complete disregard to me and my claim i keep on getting lied to where they say stuff like my ticket number has been mixed up with someone elses claim but before we start each conversastion i give them my id number and they call me by name so thats a lie ive tried calling countless times where the phone gets dropped on me and i pay my insurance every month so the problem isnt from...

Category : Insurance

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Country : South Africa

This morning I was from Soshanguve before I get to marabastad, there is an engen garage on your left. I poured petrol as I was left with one bar. The guy poured petrol and came back with change. 2 minutes after I left the garage my petrol was back to 1 bar. the guy didn't even give me the slip. he came back with change and joined the others.

Category : General

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Country : South Africa

More than 6 weeks ago a call was logged to Mercedes Benz SA on a break down of a brand new Sprinter in Mosambic. Several calls and mails and lots of promises that they will get back to you and still no idea on what the status of the Sprinter is apart from that I know the Sprinter is standing at the dealership in Mosambic. Is this how a company like Mercedes treat there clients?

Category : Financial

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Country : South Africa

GOOD DAY, I HAD A BURGLARY ON 6 JULY ...AND STILL MY CLAIM HAS NOT BEEN FINALIZED? DO NOT GET UPDATES CONSTANTLY AND I REALLY FEEL THAT THE SERVICE IS VERY POOR. I KEEP ON LEAVING MESSAGES BUT NO ONE PHONES ME BACK.

Category : Insurance

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Country : South Africa

On the 9th of August 2018 I have placed an order with Home Choice (Order nr 30845741). To my dissatisfaction I have not received my order which was placed a month ago. I had made several calls with reference numbers given to me (Ref : 220 233 295/758 877 268) to enquire about my order. I had not received a single tracking number to allocate my parcel. Several trips was made by me to the Post office at my expense with no avail. This is my instruction to cancel my order immediately, I...

Category : Retail

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Country : South Africa

First National Bank......... I really have no words to express the pefetic, totally unacceptable and non existing service they have towards me as a customer. On 3 September 2018, I attempted to withdraw R450.00 at their ATM in Gordon’s Bay by the Pick n Pay centre(Atm06172148). No Money but my receipt came out which showed withdrawal was successful and deducted from my account. I am unemployed and that was the only money I hade. I arranged it with a big struggle and lent the money so I...

Category : Banking

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Country : South Africa

We bought 2 steak and kidney pies at the Bluff Towers branch on 01/09/18 at a cost of about R50. On biting into the pie and realizing this is nowhere near the quality of the previous pies we've had from bread ahead. I contacted the owner sending pics. she told me that Riaz would contact me. I've waited, informing her that I've had no contact. I now get NO response! Anyway they have advertised for a long time 70% extra filling! Maybe used to be! NO longer. 1 small piece of kidney and NO...

Category : Fast Food

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Country : South Africa

My company built a steel structure for a client in Lesotho. To date we have not been paid for our services. In return we have been reported to Gumtree who have now prevented ourselves from using their services. Gumtree refuses to hear anybody elses side of the story and nobody can contact them. This is what happends to the good guys when idiots like gumtree dont have a contact service department.

Category : Building

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Country : South Africa

Hi I trying to cancel a cellphone contract with mr price mobile they told me that I owe them I sensed proof f address they said I used wrong ref no so I have to pay them again they will not be able to cancel the contract.what mst I do now nxe so angry.

Category : Consultant

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Country : South Africa

Good day Please assist I need to log a complain this morning I have been harassed by 0872874000 I decided to return the call. The company name is Bayport Financial Services coincidentally the company went to check my check profile with out my permission under Experian on the 08.09.2018.I asked for the Manager no one is willing to transfer me to the manager, please assist to call this people to find out who gave them a right to enquiry about my credit profile. My number is 0847566431. I am...

Category : Loans

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Country : South Africa

For the past 6 months I do not receive any or nearly nothing mail. I must pay a lot of interest on my accounts, because I forever received it very late. I am staying in Deben, and we never had any problems with the postal services from Kathu. Everything was great and on time with the satellite post office we had. Then it closed down about 5 years back. With the pathetic services from Kathu, I hardly receive any post at all. Can you please look into this as a matter of urgency.....

Category : Financial

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Country : South Africa

I bought a meal to the cost of R164.70. I inquired from the cashier, whom they all know me as their regular customers for butter. She politely replied that they normally do not include it with take away. Since I heard that before, I took advantage that there was a Manager, Owner on duty. Tall Ass YUSUF. He told me I must ask before I order whether there is butter or not, and I must take the matter up with the cashier. I explained to him that I am talking to him as a Manager, after...

Category : Fast Food

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Country : South Africa

ORDERED TWO MEALS AND BOTH FRIES TASTED FUNNY AND STALE , I CALLED AND INFORMED THEM WITH REGARDS TO THAT AND NOT EVEN AN APOLOGY OR EXPLANATION WHY I RECIEVED STALE FRIES I AM FRUSTRATED AS I USE MY MONEY FOR SUCH BAD TREATMENT, AS A VALUED CLIENT I DONT THINK MY ISSUE WAS ATTENDED IN A ETHICAL MANNER... TOTALLY DISSAPOINTED WITH THIS

Category : Fast Food

(0) Replies

Country : South Africa

ORDERED TWO MEALS AND BOTH FRIES TASTED FUNNY AND STALE , I CALLED AND INFORMED THEM WITH REGARDS TO THAT AND NOT EVEN AN APOLOGY OR EXPLANATION WHY I RECIEVED STALE FRIES I AM FRUSTRATED AS I USE MY MONEY FOR SUCH BAD TREATMENT, AS A VALUED CLIENT I DONT THINK MY ISSUE WAS ATTENDED IN A ETHICAL MANNER... TOTALLY DISSAPOINTED WITH THIS

Category : Fast Food

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Country : South Africa

Delforno in Pretoria Hatfield are using staff without proper papers....some are using fake asylum...and their working hours are too much..i would like the law to take its course and fix it because we are tired of being used by these people...please help us

Category : Restaurants

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Country : South Africa

On the 16th of August we submitted a claim to MTN after my wife cellphone was stolen. ON numerous occasions they keep on telling us after we have to phone in weekly that they require more info and that they will call my wife who was the user of the phone. They never called her nor did they send an email as they have promised every time we call that they will attend to the claim. We phoned weekly and the last two weeks even daily with no joy. We explained that there is no cameras on...

Category : Insurance

(0) Replies

Country : South Africa

1. Took 5 months to deliver my card. 2. Failed to detect a debit made to them on 27/06/2018, I had to call them to follow up after my claim was rejected when I wanted to use their product. In both cases all they could do was to apologise.

Category : Insurance

(0) Replies

Country : South Africa

I received a call from Telkom in June to say that they are going to change my residential line to a cordless device. They delivered the sim card with no devise. They disconnect my line without letting us know and when I tried to follow up now no apologies nothing they just said they are logging a call for the devise. This was the Telkom ref number 202260392A. No ETA or nothing and I'm still sitting without a line. I must say Telkom's service is very bad. I was holding on for 22 min before...

Category : Electronics

(0) Replies

Country : South Africa

I have locked a call months ago with regard to the fallen Telkom pole after bad weather. I have had no response up to date. I is very difficult to get a hold of the on phone, hold for hour without any success. Kind Regards Elmarie Myburgh 0845117809

Category : Telecommunications

(0) Replies

Country : South Africa

Inyoni Rocks Cabanas is not paying my deposit back. They were supposed to do it by the 16th of August . Then excuses started. Paper work with bank info gone. Then no internet, but they email me on internet? Now they are just ignoring me. This is fraud !!!!!!!! I have picked up that other persons also have a similar problem with them. I is clear they think they are untouchable and can do whatever they want and we have no rights . it is time that people realise how the beautiful...

Category : Hospitality

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Country : South Africa

I placed a Fiber Service order with Afrihost early in early July 2018 after confirming that Openserve have completed installations of the infrastructure in our complex. I received my hardware and Afrihost' confirmation of order with Openserve (20 July 2018). Now in September I have had the Afrihost Hardware for nearly two months (still sealed in the original courier package) and still no fiber connection. I have notified Afrihost repeatedly that there is clear and direct collusion by...

Category : Internet Services

(0) Replies

Country : South Africa

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