South Africa Complaints

BAD SERVICE. THE DRIVER STILL SUBMIT THE REPORT THAT I AM NOT AVAILABLE. NO COURTESY AND NO PROFESSIONALISM SHOWN BY THE COURIER IT COMPANY

Category : Courier

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Country : South Africa

courier it has promised to deliver my parcel on the 22nd May 2020. i waited and noticed that they will deliver on the 28 May 2020. nothing was delivered on the 28 May 2020. on the tracking sms, there is a not that contact not available. its lockdown, where can go if i am not home during the lockdown. the service is very poor and not happy about courier it service.

Category : Courier

(1) Replies

Country : South Africa

Got he worst service with a smug attitude from Xolisile Khumalo who gave me a FAKE name of ANNA after asking for her name! She didn't even have the decency to apologise instead her attitude became worse as I've forced her to be at work

Category : General

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Country : South Africa

Just changed to Supersonic LTE from Afrihost LTE. On Afrihost my speed as per Speedtest.net was ave 4Mbps maybe up to 7Mbps. Just tested my new ISP and Supersonic running on the MTN network twice tested speed of 52Mbps! I am comparing package type with package type here. When I wanted to cancel with Afrihost due to getting almost 80% more data with Supersonic for R50 more, I asked them if they will match, upon which the usual cold dead corpse-agent simply replied: "We don't match opposition...

Category : Internet Services

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Country : South Africa

Pep Stores in Scottburgh seriously needs to look at employing people that are more respectful to their customers. Today my dad who is over 75 years old went to pep stores in Scottburgh and the cashier who is a lady treated him disrespectfully. She implied that he had a disease and asked another one of the workers to give him the sanitizer. When a complaint was lodged to the manager she defended the lady in question. It is so wrong what happened to my dad and I would hope that the higher...

Category : General

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Country : South Africa

I have submitted a claim for my car under warrant with King Price and they made sure they dodge to pay the claim what frustrating is that they claim the damage was caused by something not covered by the warrant and my question was if the damage was cause by something not covered under warrant they can't fox what is covered by warrant and I will take care of that other part or alternatively they should put it under a normal insurance cover which I also have with them to me I see no help on...

Category : Insurance

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Country : South Africa

Nedbank deducts fees as they wish and its a struggle to get anyone who is willing or able to assist. Today I was even told I could not lodge a complaint and was passed from pillar to post and the final person I spoke to said he would call me back - Im still waiting? I am always told to complete a dispute resolution form. Why must I go through this pain every other month because Nedbank card can't get it right? Waiting for lockdown to end and then time for a new service provider. Good bye...

Category : Credit Cards

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Country : South Africa

We ordered McDonalds yesterday, 10 March from Brackenfell McDonalds. I understand that the delivery guys are busy, but on arrival at our house in Bracken Heights, my wife`s drink fell over apparently inside the delivery guys motorbike when he took the turn somewhere and leaked out. No drink for her and we could not get another drink. Nice. Now we have to pay for their bad service like before and got nothing to show for it. While staying in Durbanville a few months ago, the driver had to bring...

Category : Fast Food

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Country : South Africa

COVID 19, ABSA Vehicle finance sent out SMS to all their clients, for payment relief during Lock down. I receive mine on the 20 April 2020, that they would process my request with in 48 hours. Nothing happened, so I phoned, and was told that they would call me back in 48 hours nothing happened, so I replied again on the sms and received another response to say the process will be actioned, nothing happened. I called again nothing happened. I went into the ABSA Bank stood in the que for 3...

Category : Financial

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Country : South Africa

I went to pep store to do money transfer and the till lady decided to pay dstv instead and now I can't get back my money and I have go to dstv local offices so that they can reverse my money just imagine doing all this hustle during this covid 19 pandemic. This happened at Kriel pep cell store

Category : Banking

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Country : South Africa

I have a fibre contract with Webafrica. My fibre line keeps slowing down and then dropping off. During this time of Covid - small businesses are deeply dependent on their fibre connectivity being reliable and strong. For more than week i have been trying to talk to someone at Webafrica - they send me stupid tickets that have a 48 hour response limit - this they regard as good service - they have a childish automated bot service which cannot solve the problem and they have no call centre to...

Category : Internet Services

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Country : South Africa

I've paid my bill every single month. I get up to 4 tel calls and around 6 messages p/day threatening me. I am also nor allow to cancel a contract nor to upgrade cause my bill is "overdue". I've sent proof of payment more that times. times, calls more than 9 times. They give wrong e mails to sent POP that come back undelivered. The EFT payment was confirmed by my bank. All my payments was received but for the one on 14th April during lockdown. How is it possible. They do not want me to...

Category : Telecommunications

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Country : South Africa

I was looking for a loan service and completed my details on their website the next thing I know they have deducted R390 from my account. Tried to call them from the number I got online and emailed them to no avail. They are a bunch of scammers who collect people’s info to loot money😡😡😡 Regards

Category : Financial

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Country : South Africa

I bought vehicle finance by standard Bank, vehicle didn't had service plan. I phoned innovation to take up there service plan. Consultant didn't mention I'll pay monthly premiums until vehicle fully paid.I need all my premiums I've paid to innovation group. Someone phoned me mention I've to pay 50% on outstanding balance, we aggred on that however now I made up my mind they've to refund me 100% because it's their consultant fail to explain how product function. I need all premiums to be...

Category : Motor Industry

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Country : South Africa

On 21 April 2020 I shopped for a sim card and mobile data and came across an offer by Axxess for a sim card plus 50MB data for R39 and free delivery. See attached screen shot. Unfortunately the free delivery is largely obstructed by the screen shot window, but the end result is very clear, 50MB data at R39 and free delivery. When I clicked on the checkout, thereby accepting the offer, the system added R100 for delivery, showing total due as R139. When I took the matter up with...

Category : Internet Services

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Country : South Africa

hello peter am residing in centurion at the property of central development the name of the property called THE JUNCTION. this people despite the current situation that our country is facing THEY WANT FULL AMOUNT OF RENT

Category : Property

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Country : South Africa

I wish to lodge a complaint concerning DStv. I subscribe to their Premium Bouquet package but do not understand why I have to continue paying the excessive monthly subscription (It was even increased this month) because there has been NO live sport for the past month. Being a sports fanatic, I specifically subscribe to this package. Surely DStv should have adjusted their pricing DOWN and not up during the lockdown period!!!! It's time they came to party and provided viewers with...

Category : Satellite Services

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Country : South Africa

Accidentally clicked on that site for I was looking for a loan company,after a while I got an email that said I successfully joint their service. I immediately sent that company an email in which I stated I'm not interested in their services. I never received any emails from them again up until the 25th of this month when my salary was paid in my bank account. I received a notification that a R390 was debited from my bank account from them.The Biggest Scam ever!!!

Category : Loans

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Country : South Africa

Accidentally clicked on that site for I was looking for a loan company,after a while I got an email that said I successfully joint their service. I immediately sent that company an email in which I stated I'm not interested in their services. I never received any emails from them again up until the 25th of this month when my salary was paid in my bank account. I received a notification that a R390 was debited from my bank account from them.The Biggest Scam ever!!!

Category : Loans

(0) Replies

Country : South Africa

hollywoodbets i have been a hollywoodbets client for 10years now and have received poor pathetic customer service via having to find it hard to withdraw funds from my hollywood bets account. i did however forward the necessary required FICA documents. i have also forwarded my "selfie" for verification. all i get is lame excuses from consultants. funny thing is, i always topup my hollywoodbets account with no problem, but i can't withdraw my winnings. this is extremely dissapointing. my...

Category : Banking

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Country : South Africa

Hello Peter I have taken a cellphone contract with MTN telephonically, I received the phone on the 1st of Nov on the day of delivery I noticed that this is not what we agreed upon. I was then advised be an MTN Consulted that should return the phone to any MTN direct which I did. however MTN deducts the money of the contract every month. I tried calling them for the pass two months, they kept on telling me that they are still busy with the processes of cancellation. I later on received an...

Category : Electronics

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Country : South Africa

I went to mr price on the 2nd of February wanting to do an exchange then they told me that I can't do exchange because my item has expired within a 30 day period....so they refused to do exchange for the manager of Mr price nomsa limpopo mall 710 and I bought with my account and even consumer rules doesn't side with that and they even told me to find someone who can buy the jacket for my self I am very disappointed with their service and their company rules and now I have been going up and...

Category : Retail

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Country : South Africa

I was denied a withdrawal of funds and instead Hollywood bets went on to deduct r206 from my withdrawal saying my deposit accumulated 15% bonus and the terms and conditions state that during the 15% bonus promotion I must bet with all my deposit in such a way that at least my odds I'm betting on are over 0.5 please give me a break here I didn't ask for the bonus the bonus money was lost the same day the bonus gets added automatically on my deposit and I'm not allowed to withdraw my money...

Category : Promotions

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Country : South Africa

On the 1st of Feb 2020 we were waiting for the 10:20 APM bus as indicated on our tickets that the bus would arrive at 10:20 but instead it arrived at 10:45 in PIETERMARITZBURG near Macdonalds pick up point. Secondly the bus had no air conditioning it was extremely hot, the driver was rude to passengers. The bus itself was over heating. I have pictures to prove it but the driver continued to drive the bus nonetheless and directly putting our lives in danger as passengers. APM has poor...

Category : Travel & Tourism

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Country : South Africa

I bought a Hisense fone I was advised by a staff member that the fone uses all network sim card when I tryed using it I discovered that the fone I network locked. I returned it to the store they refused to take it back (miss majola manager). I'm so disappointed with the service and I'm stuck with a fone I cannot use.

Category : Retail

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Country : South Africa

On 14/1/2020 I logged a complaint about water damage and wet carpet in sitting room. A structure engineer visited the site. I gave him the plans of the house. he inspected the floor and come to the conclusion that rising water caused the problem. I took him through the house and his remarks were that he cannot find any cracks in the walls, let alone any signs of rising water and left. Natsure rejected the claim with reason "rising damp". I requested a copy of the engineers report which...

Category : Insurance

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Country : South Africa

I was at Pep store in Atteridgeville complex next to the police station and the doors were closed at 17:45. 25 min before their closing times at the door. The security guard and a staff member informed me that they close before time so at 18:00 all customers are done and they close. In that case they should then change the times accordingly. It’s pure unprofessional.

Category : General

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Country : South Africa

I went to Jiswa special school in Lenasia 3 times to get assistance in taking my son as a grade r leaner and they said I nee to go to Omodeor District and speak to Sophie Mhlongo and I went there the first thing that Sophie asked me was where do I stay and I told her I stay at Soweto and she just said I must go to Soweto District and I went there and registerd my child but till today NO response. I went back to Jiswa and again they said they cant help me I must call Sophie and again I did try...

Category : Schools

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Country : South Africa

My Edagars account was handed over to MBD attorneys, I have been contacting them wanting to settle the account I hold the line for over 20 minutes with no answer. I have spoken to Lebo who directs calls she is sooo Arrogant all she did was to keep pn transferring me even when I had explained to her that I do not get a response. There is a negative listing on my profile because of this account for the past five days I have not been winning with them Edgars cannot assist me as they say that the...

Category : Legal

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Country : South Africa

My name is Redwan Amod Shah, i had purchased a 2014 White Toyota Auris from East Toyota in Eshowe in November 2019. The salesman Mr Slayed drove the car from Eshowe to Chatsworth for me to have a look at. I was happy with what i seen however i pointed out a few issues that needed to be sorted (1. Front driver and passenger smash and grab. 2. boot board was cracked 3. boot had some over spray on the bolts that holds the bumper. A week later i fetched the car and it was raining very heavily...

Category : Motor Industry

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Country : South Africa

My name is Redwan Amod Shah, i had purchased a 2014 White Toyota Auris from East Toyota in Eshowe in November 2019. The salesman Mr Slayed drove the car from Eshowe to Chatsworth for me to have a look at. I was happy with what i seen however i pointed out a few issues that needed to be sorted (1. Front driver and passenger smash and grab. 2. boot board was cracked 3. boot had some over spray on the bolts that holds the bumper. A week later i fetched the car and it was raining very heavily...

Category : Motor Industry

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Country : South Africa

Worst service in Northgate! 0828544334

Category : Banking

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Country : South Africa

It was at 09:45 this morning at engen track garage in king William's town I was driving a be polo classic plate: JCK 521 EC where I felt so embarrassed when I went to fill my car and the card declined. I was so sure that there is money on the account only if the attendant had tried again but he was adamant that the card had insufficient funds. I asked that maybe he mistakenly pressed R1000 instead of a R100 which he just pointed at the reading at the station. I asked if he could give me a...

Category : Service Stations

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Country : South Africa

We boarded city to city bus in durban at 07:35 morning of 25th jan 2020 on our way to cape town . While on the bus for about an hour we realised there is no air conditioning system that is working properly the temperature was showing 27 degrees inside the bus at this time there was coacroaches coming out of the seats and side walls of the bus and from the underfloor. I feel this was a health risk to me and my wife and also because of this we could not even get a proper rest and have to be...

Category : Travel & Tourism

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Country : South Africa

On the 10th of January I placed an order online for a drone, a box of lego and a blender. The drone and the Lego are meant to be a birthday present for my daughter who is turning 9. After placing my order and making the payment the system told me delivery would take 7 to 10 working days. The entire time I have been tracking my order which has NOT EVEN LEFT THE STORE YET. On Thursday the 23rd of January (after 9 working days) i sent an email to the email address provided. This email went...

Category : Retail

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Country : South Africa

I purchased a vehicle in Cape Town which was a private to private deal. MFC had me pay R2000 for a DEKRA inspection and Roadworthy prior to the financing the vehicle I was to buy. I understand the reason for this is to maintain integrity within the deal and to allow for technical experts to assess for any defects which could affect the true value of the vehicle. This would be relevant in the event the vehicle gets re-sold in an instance such as having to sell to recover the monies owing......

Category : Financial

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Country : South Africa

I SIPHO WAS RETURNING A DSTV DECOTOR TO PEP STORE BRANCH CODE 5557 I BOUGHT IT AND MY SISTER ALREDAY BOUGHT ONE WITHOUT KNOWING THAT SHE HAS BOUGHT ONE WHEN I WENT TO THE STORE THEY NEVER TOLD ME THE TERMS OF THE ITEM I BOUGHT AND IT IS STIIL IN GOOD CONDTION.

Category : Satellite Services

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Country : South Africa

I have made an account payment to RCS on the 17 December 2019, they say they are not able to pickup payment from the system. I have sent them my bank statement, online beneficiary payment from the bank till to date they have not rectified it. getting endless payment calls from them. sent proof to RCS payment email address. pathetic service

Category : Financial

(0) Replies

Country : South Africa

I sent my phone in for screen to be repaired on 30/12/2019 went on 21/01/2020 and my phone stil not back from repairs.Went back 23/01/2020 to Cell C Alberton City stil nothing spoke to the Manager Mr Kurtley Gordon very rude he sad he cant help me.Debit order went of today but I never had my phone for a month Cell C sucks not the first time this happened

Category : Telecommunications

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Country : South Africa

The guys at the office especially Tonderai who spoke in a rude manner when I asked about my refund. And when you call them they transfer you from one person to another without helping you. When I rented their apartment I stayed for 3 months with the keys only for the main door no one cared even to come and fix. When they finally brought someone, fixed halfway then the other crew was sent again. What they know is to hire and fire without tending to their tenant's problems. Last year in...

Category : Building

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Country : South Africa

We are South African living in Egypt for the last three years. The services provided by the South African embassy in Egypt is beyond SHOCKING, Went there for power of attorney. Was there for almost3 hours. I've met the unpleasant Counselor, which she has advised me to set there and wait. and I waited and waited and waited and waited and waited. And I have been told she is busy on the phone. I cant describe the unprofessionalism that I have seen. Is this what the South African...

Category : General

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Country : South Africa

so i call car tracker to ask them the location of my car since last year February they did not see my car location at all,they told me that they will send someone to install the device again but no one come to do it until now is year 2020, i was always reversing the money from debit because i was paying for nothing, i told them i want to cancel the policy they said i should pay fee of R1700 and i should pay all the money from last year February until now.MY question is how do i pay money for...

Category : Motor Industry

(1) Replies

Country : South Africa

I own a Huawei P20 PRO which I took via Telkon in September 2018. Phone died on me in Septermber 2019 , phone just switched off. I took it to Somerset Mall Huawei store on the 29 September 2019 and even today the phone is still with them and I am now paying for a service that I am not using which I feel is very much unfair. I have made numerous attempts to make contact with the store and every time I was given a different story that the store is waiting for the parts or a manage will call...

Category : Retail

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Country : South Africa

I did my shopping & went to the fitting room with no staff member in sight once I've located one I was told to go in with no assistance not even checking what I'm taking in and the same applied with coming out. Went to queue & for a good 10 minutes one teller at the till assisting a lady who have not yet concluded her shopping as she went to & fro the teller while we were waiting to be assisted. in that time 4 different staff members went pass without acknowledging us instead they walked...

Category : Retail

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Country : South Africa

I have a problem with Homechoice I reported fraud on the 30th of May 2019 Saturday, emailed affidavit,ID copy. Then on Monday I called to make sure that they received the documents. They confirmed that they received and told me to wait for 90 working days for them to investigate. Fortunately 90 days was over on the 3rd of October 2019. I called them wanting to know what is happening but they said let me be a bit patient they are still on the last stages of their investigation they will come...

Category : Retail

(1) Replies

Country : South Africa

I have sent in my phone for repairs ever since 2019 February,no one has ever called me to update me of progress ,I called them March till date nothing is happening today I call the store was transferred from pillar to post I have been on the line for more than 3hours everday trying to get some help with no responds ,,,,please help

Category : Electronics

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Country : South Africa

4 boxes sent via Postnet Margte to Postnet Waterfall in Rustenburg, 2 boxes went missing no one could tell us where they were. 3 of the boxes were very badly damage and 3 out of the 4 items were broken. No compensation from Postnet, no responsibility taken, very very poor service not to mention the very very disappointing manner in which this matter was dealt with.

Category : Courier

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Country : South Africa

2 days ago I've opened my world savings account online then I was asked to submit my ID to get the card and activate my account so yesterday I got another call saying I will need to submit my ID copy so I've given the lady who called me 2 options of the branches that are near me so I've asked if its fine if I can go to alex plaza to submit there and get the card and she said fine I can do that so I knocked off early to get to alex plaza before 5pm and when I got there the consultant told me...

Category : Banking

(0) Replies

Country : South Africa

I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the...

Category : Retail

(0) Replies

Country : South Africa

Good day, i am hereby registering my complaint against Standard Bank regarding the excess amount paid to them for vehicle account. the account was closed month end feb 2019 following my enquiry with them. The strange thing is as i was not aware since was not getting statements,i continued paying until month end July.I request refund and only 2,151.50 was paid instead of 10,000.Until today the answer i am getting from standard bank is they are still reconciling then they will keep me...

Category : Loans

(0) Replies

Country : South Africa

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