South Africa Complaints

I went to the Cell C store at Gateway in Durban on 17/10/2018 to upgrade my existing mobile contract.Firstly I was only attended to after an hour's wait. Secondly upon successfully answering the usual security questions I was told that there was a status( a negative comment) against my name and therefore could not be upgraded. After much convincing that I never ever had such problems before the consultant finally processed my request. I insisted that I be told the nature of the status so...

Category : Electronics

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Country : South Africa

I spoke to a lady at customer services last week Wednesday at Accounts department that they need to refund me. She told me that the money will be in my account today but there is nothing paid into my account. I phoned again today and another lady told me that it was not requested so I must wait another 7 days before I will be refund. That is bad service. I do not want to wait another 7 days. It is nit my fault but your company that did not do their job. I want to be refunded today.

Category : Financial

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Country : South Africa

Poor service at the tills only 2 cashiers at Game such a big store on the 18th, waiting for 45mins in a queue, cashier no 6 shouting for a authorisation and no 1 is coming to authorize,I'm so pissed as I email and again no change on the tills we have to wait again for that old colored lady, I never been so angry while another lady sitting in her till busy with whatsaap, I asked her to assist she just said no I can't so how can you hire such people who are not willing to help us as customers?...

Category : Consultant

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Country : South Africa

Huawei - Bad Service On 6 October 2018 at 13:02, we booked in a mobile phone at the Huawei Service Centre in Canal Walk. A quotation was mailed to me on 7 October 2018 at 15:05. The signed quotation was sent back to [email protected] on 9 Octobe 2018 at 9:34.The email contained very specific questions around payment. By Friday, 12 Ocotber 2018, I had not received feedback from Huawei. I called the contact centre at 17:22 on this day, and engaged with Lerato. According to him,...

Category : Telecommunications

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Country : South Africa

Stolen Card cancelled Wednesday, New card at bank Friday. go to collect Monday. Cannot encode with pin to use, will phone. No phone call, went today Wednesday to encode.....still unable.....really....not enough that sone one stole it but I can't even recover it?

Category : Credit Cards

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Country : South Africa

Do not EVER, EVER take insurance from cellsure through Vodacom, this is a scam as they take weeks to reach, do not respond to e-mails or telephone calls. Most pathetic service(non-service) ever.They will under insure you at store level and then expect you to pay for their mistakes, plus their excess amount, money making racket!! Palesa Jonothan and her supposed manager Patricia ignore e-mails, do not return request for call, always busy, even still on lunch at 14:55. This is why nothing...

Category : Insurance

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Country : South Africa

Whilst transferring money to an ABSA bank accound holder did I accidentally (due to old age) switch the last 3 didgets of the account number. I immediately lodged the complaint with my hosting bank - on which the agent replied that they will contact ABSA to reverse the payment. This happened on the 19th of August. Today the 17th of October am I informed that ABSA refuses to reverse the transaction to refund me. To me this means that ABSA is protecting their client and assisting their...

Category : Banking

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Country : South Africa

I need my certificate or else I'm going to the police with my prove of payments its been a while waiting my certificate and nothing I get so please do the better choice

Category : Banking

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Country : South Africa

I am a member of LIPCO 4 +/-10yrs. Currently Paying a legal insurance PREMIUM of +/-R250 P/M (platinum membership). I am currently in a dispute with Majestic Motor Spares who delivered to me an incomplete and faulty replacement engine for my car. After failing to get an appropriate redress through legal counsel requested LIPCO through such legal council to contract an "experienced" lawyer (not someone that is studying to become a lawyer) to draft a suitable letter of demand for...

Category : Insurance

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Country : South Africa

Bought an engine from Majestic Motor Spares (MMS) Hermanstad, Pretoria in April with the explicit instruction that engine DELIVERED should not be faulty as I am in Cape Town. Sales person sound decent and honest, send me photos of engine and vehicle out which engine are being removed from. Gave me assurances that they would not send me a faulty motor. After transfer of funds into their bank account, had 2 wait almost three weeks for delivery. "Engine" delivered incomplete as motor was...

Category : Motor Industry

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Country : South Africa

Bought an engine from Majestic Motor Spares (MMS) Hermanstad, Pretoria in April with the explicit instruction that engine DELIVERED should not be faulty as I am in Cape Town. Sales person sound decent and honest, send me photos of engine and vehicle out which engine are being removed from. Gave me assurances that they would not send me a faulty motor. After transfer of funds into their bank account, had 2 wait almost three weeks for delivery. "Engine" delivered incomplete as motor was...

Category : Insurance

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Country : South Africa

Baggage was damage on flight (Flight JE129, 25 August 2018)) from JHB to Cape Town. Damage Was reported immediately on arrival and received reference slip 24148. Follow up via enquiry e-mail on 3 occasions, same message came back: Thank you for your e-mail, which we endeavour to action within 48 hours of receipt!! It is now 15 October 2018 nothing!! This cannot be, please help!!!!!!!!!!!

Category : Air Travel

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Country : South Africa

On Wednesday 10/10/2018 i phoned Courier Guy in Louis Trichardt to collect at Mighty Thor Bakkie Accesories in Pretoria North. On Thursday i phoned them only to hear they are waiting for measurements. I told them that i need the parts urgently and that we will do the payment as soon as they can give me a invoice. When the parts arrived Friday 13/10/2018 there was a parcel ( Bonnet guard ) damaged. They told me they cant take responsibility for the part because it was not packed...

Category : Courier

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Country : South Africa

A new contract that is opened under my ID number. There is already an open vet for this dealer 225814 MV13788607. Prospect ID is 26859319. 26859319225814 Quadrand 4, Centenary Building Open 2018-10-10 08:46:58 KwaZulu Natal NONE MV13788607

Category : Legal

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Country : South Africa

I approached Peter Lloyd from Distinctive Group (PTY) LTD to build my family home after looking at many companies . Peter Lloyd promised me a good job and his price was within my means . After that it all was a problem . The plastering was terrible , and many of what was promised was not delivered 9 months after completion there is still many problems with the house which Distinctive Group (PTY) LTD refuses to fix ( I was told by Peter Lloyd that he will do nothing to fix the problems ) The...

Category : Building

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Country : South Africa

If you're looking for fibre line internet, avoid Afrihost. I have been connected for 14 days now. 5 complete line failures and I get throttled every night from 20 mbps to 5 mbps. They claim they are not throttling and ignore the speed logs I send them. I cancelled but now they will not release my line for a month. They offer a double your money back guarantee but ignore you when you complain. They are con artists.

Category : Internet Services

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Country : South Africa

Altech Netstar installed a tracking device on my Nissan Navara,the unit kept on giving ptoblems and sent signals to Netstar evey single time we start the Bakkie.We asked them to come and have a look at the unit because we receiced calls and sms every day.The technition came to our house and struggled for 2 hours just to change the unit.The following week the Bakke started to give me problems.All the light on the dash board came on and stayed on.I phoned Netstar so many times and told them the...

Category : Motor Industry

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Country : South Africa

To whom it my concern I stop buying form Markham 2 years ago because of the bad customer Service I received in one of your stores. However I had no choice but to come buy my son a top as it was going to be a quick in and out never mine the service.... But this young lady by the name of Pauline change my bad service to the best service ever. She was so helpful friendly spoke with pride referring to the Markham brand. Not only did I buy a top I took a pair of jeans belt shoes and socks I...

Category : General

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Country : South Africa

The worst service ever! I took my car there for service all the way from Mpumalanga because I was in Pretoria that day. Guess what? I went back to Pretoria for them to fix the same issue and Warren the manager thinks giving me R400 worth of petrol from Mpumalanga will erase their unprofessional ways of doing things. not considering that I can not leave my work and go camp at their workshop why they damage things even further. Guys please stay away from Car Service City PTA CBD..go there...

Category : Motor Industry

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Country : South Africa

I went to MTN store to report my phone that is damage, a person at MTN store helped me to complete the claim form at submit it there. after two days it called 0831236084 for follow-up the gentleman there asked what happened with the phone I've explained what helped on that morning. the gentleman said it a software problem and I've explained that it not the software due to that way the phone look like . I askes him to book it for repair but he told me to take the phone for repair on my own ....

Category : Insurance

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Country : South Africa

ADSL Line Damaged 5th October 2018, complaint logged. Calls made to Naas Senekal at Telkom promised to come back to me in 10 minutes, 8 hours later no response. Called twice and told not available can he call me later. Raised complaint with Telkom Head Office. In the interim we have no ADSL and cannot run or business. Telkom seem to be untouchable, typical of a SOE

Category : Telecommunications

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Country : South Africa

After many emails and phone calls to MTN and a lot of attitude from the Insurance department agents, I was told my insurance was never updated at the time of my upgrade. Now I'm left with a damaged phone that I cannot use!! I have diligently paid my contract and insurance for over 5 years!! I’m beyond disappointed in MTN and their nonsense service!! I shouldn't be held accountable for MTN's incompetent staff who failed to update my info at the time of my upgrade!!

Category : Telecommunications

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Country : South Africa

Good Day On the 11 August my mom ordered the Unlimitedhome for R605 per month, at your Cresta store, till of this day we still haven’t received anything. On the 28 August I called your call centre and I was told our order is sitting with the verification department as they couldn’t pick up our address, which I find it very strange as I was in the very same store where I ported my number and the very same system picked up the same address. On the 30 August I went to your Cresta store...

Category : Electronics

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Country : South Africa

I would like to report a Pathetic service rendered by Money Matters Loans, based in Pretoria, their address is Office 313 Central Towers, 286, Pretorius street, Pretoria,0002 Last week Thursday the 04/10/2018, was treated bad by the Company Management, Chief Financial Officer Ms Thandi Motswene, based on the refund supposed to be transferred to my bank account which was wrongly deducted. I went to their offices and spoken to their Consultant and was promised that the refund will be...

Category : Loans

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Country : South Africa

Warning to all Nedbank customers - I attempted to use an ATM at the Mall Of Africa - The machine "Grabbed" my card and when I reported it to Nedbank, I was informed that R6250 had been removed from my account. Nedbank informed me that this was my problem and they could not help me. They very helpfully told me to report this to the SAPS who would recover my money - HO HUM !! Any Nedbank customer that uses a Nedbank ATM must have their head read !

Category : Credit Cards

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Country : South Africa

Just phoned RCS and requested a statement on my account. I lost my job and are making payments as I can. Now they are refusing to give me a statement because it is not in their policy. Really, this is just unacceptable. I need to see my statement which is totally in my right. Please assist

Category : Retail

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Country : South Africa

I settled a query with Neotel in May 2014 and have a letter confirming that the account is paid up to date. I recently applied for a Home loan only to discover that Neotel blacklisted me for the same issue that was settled 4 years ago. This negatively impacted on my credibility and I was unable to get a loan due to the R1400 that Neotel blacklisted me for. The worst is that when I requested a copy of my contract they were unable to give it to me. If they don't have a contract on what basis...

Category : Telecommunications

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Country : South Africa

Discovery Health have always been at the forefront of medical aid schemes and to say I am absolutely disgusted in their recent service would be an understatement. I have been a member of theirs from a very young age and pay a fortune to them each year for my families health. My wife is pregnant with our first child and I tried incredibly hard to activate our Maternity Benefits but to no avail as neither the Discovery App nor the Website allowed me to activate the benefit. I have now been...

Category : Medical Aid

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Country : South Africa

in April 2018 I purchase bus tickets to Durban from JHB, My husband had a docotor's appointment due to a shooting. There was a strike going on at the time and we had to then re-book with another bus services due to APM not in service during that time. I have emailed them on numberous occasions for our refund and to date this has not been re-inbursed. Sure;y it does not take 5-6 months to process a refund to a client.

Category : Travel & Tourism

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Country : South Africa

logged a call for lost business speed point on Thursday 27 September. Escalated the outstanding query out of frustration to the so called FNBCARE line and Private Banker but my URGENT REPLACEMENT REQUEST is still not resolved and it is difficult to operate without the speed point for customers do not carry cash. So we either have to chase the business away, or take the risk of offering our product on credit which is detrimental to our cash flow, and NO ONE AT FNB SEEMS TO COMPREHEND THAT....

Category : Banking

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Country : South Africa

Wife has contract for 2 sim cards with data. Signed up for debit order to go through on 15 th of every month. Debit order doesn't go off. Statement of 01/09/2018 states that bank account will be debited on 14/09/2018 but amount is due by 30/09/2018. Debit order went through bank on 27/09/2018 and service was blocked the same date. Today, 05/10/2018 service is still not restored and personnel from Telkom sends me from one department to the other. All I want from them is to cancel debit...

Category : Telecommunications

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Country : South Africa

Went to pep cell store 4300 to pay my home choice account and a cashier made an error and send the money to Multichoice account instead of home choice account.I immediately show the cashier the mistake she made and she just ignored me an d continue serving other customers on the line. I ask other lady in the store to resolve the matter she then told me she won't help me I must go to the person who was assisting me,I asked for the manager and she told me there's is no manager, the lady by the...

Category : Retail

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Country : South Africa

On Sunday Morning (16 September 2018) I was driving along R566 and N4 Rosslyn going back to my place in 0633 JakalasWinterveld when my car suddenly stopped and showed engine sign on the screen. Then on Tuesday (18 September 2018 I was not feeling well but I forced myself) I towed the car for service/checking to Group 1 Midrand service centre they said they will check and get back to me. I called on Friday the 21st of September 2018 I called to check the progress thereof when I was told that I...

Category : Motor Industry

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Country : South Africa

I took a contract phone with MTN around June and it got lost in August. The store consultants did not explain to me that i needed to use their simcard at all times therefore i was rotating the simcards. I reported my claim and after a week i got a call from one of the consultants saying my claim will be declined and there is nothing that he can do. I then asked for the contact details for their complaints department and he promised to send me an email with the details of my claim and the...

Category : Electronics

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Country : South Africa

Someone opened various cellphone contracts under my name fraudulently and the cellphone outlets were debiting my account with the errors, then after I went to the shops( Cell C and Telkom)they told me to make affidavits and I did they lodged the complaints and I was told to wait for a couple of weeks cause the issue was sent to their investigation and billing divisions. This issue is still continuing 3 months later and no response from the outlets still I'm getting interest charged on my bank...

Category : Service Stations

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Country : South Africa

Cell phone insurance claim on cell number: 0731556955 Samsung Galaxy Grand Prime plus I claimed my cell phone between 5 and 6th September 2018. I was told that my cellphone was not insured, therefore my claim is rejected. I was told that the insurance was cancelled in September 2017 but I know for a fact that on the 5 September 2017 I took a new insurance for a new handset. In Sept 2017 my phone was stolen so upgraded and I was told to take a new insurance for the new phone because...

Category : Insurance

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Country : South Africa

I was contacted by a lady by the name of Noni from Mondo on behalfe of Telkom offering me a cell phone contract. After all the verification and everything i was approved and the deal was concluded with a promise that my phone will be delivered in 7 to 14 working days. Its been 3 weeks now since i was contacted, the sim connection was already deducted from my account without having the phone. I cant understand how a huge company like Telkom can have such amature's like Mondo act on their...

Category : Electronics

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Country : South Africa

After the second attempt to take my 92 year old mother to have her ID card renewed at ABSA Bank Life Style Centurion - Home Affairs, we arrived from Pretoria to find the branch closed for renovation and they were off line. I cannot believe, a bank such as ABSA only offers this service at one branch? This has cost me time off work (2 days), petrol from Pretoria to Centurion and the stress for a 92 year to endure.

Category : General

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Country : South Africa

To whom it may concern. I have been a loyal customer for more then 20 years. Been from prepaid to contract through Altech autopage then directly with Vodacom. Now my contract is due for upgrade and what better way to spoil the wife with a new Samsung Note 9? the in-store packages and online packages are not the same, but the inline packages gives a Samsung gear for the same price as what you would get only the phone in-store. so i called customer care line to guide me through the...

Category : Telecommunications

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Country : South Africa

My husband filled out the form to check their information and see if he qualified for a loan, as you do with many many online loan companies. UNLIKE many loan companies this is actually NOT A LOAN company at all, they have no intention of finding a loan, they use false advertising to offer legal services at an initial charge of R399 and then R99 per month. My husband told them many times he doesn't want this, but they just ignore him and have now blacklisted him for two amounts of R1520 and...

Category : Loans

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Country : South Africa

Im on Telkom Mobile contract. I cant receive or make calls. for the past two months I've been receiving my 500 mega bites on the 1st, but it depletes as soon as I receive it. I cant buy airtime, because it doesn't last at all. Ive been calling 180, and also went to the outlet. there seem to be no problem with my phone. so, basically, im carrying a phone that's not working. But, the one thing that is working fine is the debit order deducted religiously on the 15th. im beginning to think that...

Category : Travel & Tourism

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Country : South Africa

I have been incorrectly billed and money deducted from my ABSA Bank account for 2 months now without my consent. I sent their customer services an email as I'm out of the country at the moment and have had no response. GloCle were my service providers and they owed me money. This is the message I got. GloCell Customer Communications - Cession Letter 2018-07-11 Dear Jacqueline Louise Kuter Transfer of your GloCell Service Provider Contract to Cell C Network You will already have...

Category : Telecommunications

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Country : South Africa

I placed and paid for leather shoes and a bag that were on promotion on 7 July. Below Banking details and order number received via e-mail. I have requested feedback on Facebook Messenger as well as e-mail. Initially they responded to my requests saying that they will get back to me. Now they do not reply on ANY kind of communication. Our bank details Bella Bok (Pty) Ltd (Trading As Benna Bok): • Bank: FNB • Account number: 62749300307 • Branch code: 250655 Order...

Category : Retail

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Country : South Africa

Openweb handed my account over to cred intel. Openweb never send any notification of letter of demand or statement for account. Cred intel send sms only. After email communication indicating will not respond until openweb send me proper accounting doc. Statement was send by email. I paid to openweb the amount on statement R198. intel send a second statement with their cost. Charging me R20 for statement and numerous times the same amount . How im suppose to communicate if they charge...

Category : Financial

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Country : South Africa

My complaint is currently sitting with the Bank Ombuds and the just decided to deduct R900.00 from my account. Their Agents dont know why they deducted money from me.

Category : Banking

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Country : South Africa

My name is Lisa Gejengana, from Cape town. I went to submit for my daughters tax returns documents on the 13 of AUGUST 2018. The email was received and confirmation of receipt of documents after a long line and poor service in Cape town station. I was told to wait for 6 weeks which I did. After the 7th week, I called SARS call center to inquire about the application, I was not given an answer instead I was told to wait a little longer as they did not know the course of the delay. I then went...

Category : Government

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Country : South Africa

Date 16May 2018 member number 5565363 Iemas member id number 7310030960088 intials and surname GZ Mnguni,Account number 20-58974955656001,Account type card account instalment differs monthly out standing balance 0.00 date account was settled or paid in full 26April 2018 Iemas representative is Carmen Naicker but it still shows that Im in arreas at Itc please help me to tell this people to remove me becouse when I tell them they told me that I must bring a prove from ITC so that they will...

Category : Credit Cards

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Country : South Africa

ON 17 SEPTEMBER A COMPLAINT WAS LODGED WITH WATER DEPARTMENT REGARDING EXCESSIVE WATER ACCOUNT RECEIVED. AN INSPECTOR (TONY) CAME TO THE PROPERTY AND INSPECTED THE WATER METER AND CONCURRED THE METER WAS FAULTY. THE COCK STOP IS TURNED OFF AND THERE IS NO WATER TO THE PREMISES. DETECT-A-LEAK WAS AT THE PROPERTY SOME 4 MONTHS AGO AND FOUND NO LEAKS WHATSOEVER. ON 21 SEPTEMBER 2018 AND EVERY DAY SINCE THEN WE HAVE BEEN TO THE BELLVILLE MUNICIPALITY FOR A PROGRESS REPORT ON WHEN THE METER...

Category : Municipal

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Country : South Africa

Kalafong hospital has bad service, we have been waiting for more than 2 hours just to get a death certificate, they keep saying the doctor is doing rounds.these people have no heart. Is it not bad enough that we lost a mother in thier hands? They failed to save her but it's a problem again just to release her and give us a death certifacate

Category : Hospitality

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Country : South Africa

IM WRITING TO COMPLAIN ABOUT ONR SERVICE,I THINK THEY SHOULD CLOSE DOWN THIER COMPANY!!!6 MONTHS AGO,ON AIR AGENT CONTACTED ME REGARDING A PROMOTION THAT THEY HAVE ON EXPLORER,WHICH TOOK IT,ON 25-09-2018,THE DIVICE STPPED WORKING THEN I CALLED THEM TO START WITH THIER AGENTS ARE RUDE!!!!!(NO CUSTOMER WHATSOEVER),I SPOKEN TO THE LADY CALLED SHENAZZ,AND UON TELLING HER MY STORY SHE TRANSFERRED ME TO ANOTHER DEPARTMENT AND AT THAT DEPARTMENT..I WAS TOLD TO CONTACT DSTV AND I DID THAT,TO MY...

Category : Service Stations

(0) Replies

Country : South Africa

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