South Africa Complaints

I was at Pep store in Atteridgeville complex next to the police station and the doors were closed at 17:45. 25 min before their closing times at the door. The security guard and a staff member informed me that they close before time so at 18:00 all customers are done and they close. In that case they should then change the times accordingly. It’s pure unprofessional.

Category : General

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Country : South Africa

I went to Jiswa special school in Lenasia 3 times to get assistance in taking my son as a grade r leaner and they said I nee to go to Omodeor District and speak to Sophie Mhlongo and I went there the first thing that Sophie asked me was where do I stay and I told her I stay at Soweto and she just said I must go to Soweto District and I went there and registerd my child but till today NO response. I went back to Jiswa and again they said they cant help me I must call Sophie and again I did try...

Category : Schools

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Country : South Africa

My Edagars account was handed over to MBD attorneys, I have been contacting them wanting to settle the account I hold the line for over 20 minutes with no answer. I have spoken to Lebo who directs calls she is sooo Arrogant all she did was to keep pn transferring me even when I had explained to her that I do not get a response. There is a negative listing on my profile because of this account for the past five days I have not been winning with them Edgars cannot assist me as they say that the...

Category : Legal

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Country : South Africa

My name is Redwan Amod Shah, i had purchased a 2014 White Toyota Auris from East Toyota in Eshowe in November 2019. The salesman Mr Slayed drove the car from Eshowe to Chatsworth for me to have a look at. I was happy with what i seen however i pointed out a few issues that needed to be sorted (1. Front driver and passenger smash and grab. 2. boot board was cracked 3. boot had some over spray on the bolts that holds the bumper. A week later i fetched the car and it was raining very heavily...

Category : Motor Industry

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Country : South Africa

My name is Redwan Amod Shah, i had purchased a 2014 White Toyota Auris from East Toyota in Eshowe in November 2019. The salesman Mr Slayed drove the car from Eshowe to Chatsworth for me to have a look at. I was happy with what i seen however i pointed out a few issues that needed to be sorted (1. Front driver and passenger smash and grab. 2. boot board was cracked 3. boot had some over spray on the bolts that holds the bumper. A week later i fetched the car and it was raining very heavily...

Category : Motor Industry

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Country : South Africa

Worst service in Northgate! 0828544334

Category : Banking

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Country : South Africa

It was at 09:45 this morning at engen track garage in king William's town I was driving a be polo classic plate: JCK 521 EC where I felt so embarrassed when I went to fill my car and the card declined. I was so sure that there is money on the account only if the attendant had tried again but he was adamant that the card had insufficient funds. I asked that maybe he mistakenly pressed R1000 instead of a R100 which he just pointed at the reading at the station. I asked if he could give me a...

Category : Service Stations

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Country : South Africa

We boarded city to city bus in durban at 07:35 morning of 25th jan 2020 on our way to cape town . While on the bus for about an hour we realised there is no air conditioning system that is working properly the temperature was showing 27 degrees inside the bus at this time there was coacroaches coming out of the seats and side walls of the bus and from the underfloor. I feel this was a health risk to me and my wife and also because of this we could not even get a proper rest and have to be...

Category : Travel & Tourism

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Country : South Africa

On the 10th of January I placed an order online for a drone, a box of lego and a blender. The drone and the Lego are meant to be a birthday present for my daughter who is turning 9. After placing my order and making the payment the system told me delivery would take 7 to 10 working days. The entire time I have been tracking my order which has NOT EVEN LEFT THE STORE YET. On Thursday the 23rd of January (after 9 working days) i sent an email to the email address provided. This email went...

Category : Retail

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Country : South Africa

I purchased a vehicle in Cape Town which was a private to private deal. MFC had me pay R2000 for a DEKRA inspection and Roadworthy prior to the financing the vehicle I was to buy. I understand the reason for this is to maintain integrity within the deal and to allow for technical experts to assess for any defects which could affect the true value of the vehicle. This would be relevant in the event the vehicle gets re-sold in an instance such as having to sell to recover the monies owing......

Category : Financial

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Country : South Africa

I SIPHO WAS RETURNING A DSTV DECOTOR TO PEP STORE BRANCH CODE 5557 I BOUGHT IT AND MY SISTER ALREDAY BOUGHT ONE WITHOUT KNOWING THAT SHE HAS BOUGHT ONE WHEN I WENT TO THE STORE THEY NEVER TOLD ME THE TERMS OF THE ITEM I BOUGHT AND IT IS STIIL IN GOOD CONDTION.

Category : Satellite Services

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Country : South Africa

I have made an account payment to RCS on the 17 December 2019, they say they are not able to pickup payment from the system. I have sent them my bank statement, online beneficiary payment from the bank till to date they have not rectified it. getting endless payment calls from them. sent proof to RCS payment email address. pathetic service

Category : Financial

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Country : South Africa

I sent my phone in for screen to be repaired on 30/12/2019 went on 21/01/2020 and my phone stil not back from repairs.Went back 23/01/2020 to Cell C Alberton City stil nothing spoke to the Manager Mr Kurtley Gordon very rude he sad he cant help me.Debit order went of today but I never had my phone for a month Cell C sucks not the first time this happened

Category : Telecommunications

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Country : South Africa

The guys at the office especially Tonderai who spoke in a rude manner when I asked about my refund. And when you call them they transfer you from one person to another without helping you. When I rented their apartment I stayed for 3 months with the keys only for the main door no one cared even to come and fix. When they finally brought someone, fixed halfway then the other crew was sent again. What they know is to hire and fire without tending to their tenant's problems. Last year in...

Category : Building

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Country : South Africa

We are South African living in Egypt for the last three years. The services provided by the South African embassy in Egypt is beyond SHOCKING, Went there for power of attorney. Was there for almost3 hours. I've met the unpleasant Counselor, which she has advised me to set there and wait. and I waited and waited and waited and waited and waited. And I have been told she is busy on the phone. I cant describe the unprofessionalism that I have seen. Is this what the South African...

Category : General

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Country : South Africa

so i call car tracker to ask them the location of my car since last year February they did not see my car location at all,they told me that they will send someone to install the device again but no one come to do it until now is year 2020, i was always reversing the money from debit because i was paying for nothing, i told them i want to cancel the policy they said i should pay fee of R1700 and i should pay all the money from last year February until now.MY question is how do i pay money for...

Category : Motor Industry

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Country : South Africa

I own a Huawei P20 PRO which I took via Telkon in September 2018. Phone died on me in Septermber 2019 , phone just switched off. I took it to Somerset Mall Huawei store on the 29 September 2019 and even today the phone is still with them and I am now paying for a service that I am not using which I feel is very much unfair. I have made numerous attempts to make contact with the store and every time I was given a different story that the store is waiting for the parts or a manage will call...

Category : Retail

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Country : South Africa

I did my shopping & went to the fitting room with no staff member in sight once I've located one I was told to go in with no assistance not even checking what I'm taking in and the same applied with coming out. Went to queue & for a good 10 minutes one teller at the till assisting a lady who have not yet concluded her shopping as she went to & fro the teller while we were waiting to be assisted. in that time 4 different staff members went pass without acknowledging us instead they walked...

Category : Retail

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Country : South Africa

I have a problem with Homechoice I reported fraud on the 30th of May 2019 Saturday, emailed affidavit,ID copy. Then on Monday I called to make sure that they received the documents. They confirmed that they received and told me to wait for 90 working days for them to investigate. Fortunately 90 days was over on the 3rd of October 2019. I called them wanting to know what is happening but they said let me be a bit patient they are still on the last stages of their investigation they will come...

Category : Retail

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Country : South Africa

I have sent in my phone for repairs ever since 2019 February,no one has ever called me to update me of progress ,I called them March till date nothing is happening today I call the store was transferred from pillar to post I have been on the line for more than 3hours everday trying to get some help with no responds ,,,,please help

Category : Electronics

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Country : South Africa

4 boxes sent via Postnet Margte to Postnet Waterfall in Rustenburg, 2 boxes went missing no one could tell us where they were. 3 of the boxes were very badly damage and 3 out of the 4 items were broken. No compensation from Postnet, no responsibility taken, very very poor service not to mention the very very disappointing manner in which this matter was dealt with.

Category : Courier

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Country : South Africa

2 days ago I've opened my world savings account online then I was asked to submit my ID to get the card and activate my account so yesterday I got another call saying I will need to submit my ID copy so I've given the lady who called me 2 options of the branches that are near me so I've asked if its fine if I can go to alex plaza to submit there and get the card and she said fine I can do that so I knocked off early to get to alex plaza before 5pm and when I got there the consultant told me...

Category : Banking

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Country : South Africa

I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the...

Category : Retail

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Country : South Africa

Good day, i am hereby registering my complaint against Standard Bank regarding the excess amount paid to them for vehicle account. the account was closed month end feb 2019 following my enquiry with them. The strange thing is as i was not aware since was not getting statements,i continued paying until month end July.I request refund and only 2,151.50 was paid instead of 10,000.Until today the answer i am getting from standard bank is they are still reconciling then they will keep me...

Category : Loans

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Country : South Africa

When i came to Jhb earlier this week the bus wasnt on time.Getying on the bus some lazy host just told me and another lady to sit on seats downstairs.Hours later he woke us up and had to move upstairs because he was too lazy earlier the night yo take us upstairs. Greyhound is a filthy heartless bus service.I will never use this bus service again.I was 5 minutes late and the bus was still visible.No one tried to assist in getting me on the bus.i lost R590 on that ticket and when asked them...

Category : Travel & Tourism

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Country : South Africa

I was coaxed into purchasing into a vacation membership scheme under the pretenses of creating an additional income stream from selling my timeshare bonus breaks which I do not use. I was told that I will get approximately R6000 per sale x 10 sales over a year = R60 000.00. The sales rep fully understood that I did not need the membership for so called discounted vacation rates (which also does not work) and I explicitly explained to him that I do not have the funds to pay the monthly debit...

Category : Travel & Tourism

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Country : South Africa

I have spoken to Belinda working with account and she confirmed that the account is supposed to be closed as from June 2019. I have send a mail again today as the December 2019 debit was deducted again. Exact must pay from June until December 2019 back into the debit order account.

Category : Medical

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Country : South Africa

TELKOM approached us to switch over to their new system. They are moving away from land lines due to the copper theft in our country. I have two lines i.e. one private (012 542 2965) and a business line 012 542 2998. They promised that the service will be cheaper and more enhanced and that free minutes will still apply. On the 012 542 2965 line I had an ADSL service as well as a telephone line. The promise was that it will still be the case. Complaints There is no telephone line on...

Category : Telecommunications

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Country : South Africa

Not removed under debtreview.my I'd no.7708175492082,cell no.0787257058

Category : General

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Country : South Africa

I just received a call from fonechoice whereby they asked me about my payments that is behind. The lady Yolanda helped me and said she will log a call to the customer Service department ( this call was also logged by myself to the customer service 3 month going to 4 months ago. Still no feedback but however requesting money) this company is the best in giving things however very bad in doing customer service. I then spoke to shaun the supervisor and if you listen to the recording of the call...

Category : General

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Country : South Africa

Hi, Yesterday I was at Benoni Lake Mall PQ Shop around 10am. The lady at the entrance I instructed me to leave my backpack at the lady who keeps parcel. I left it but when I checked my cap I bought from Truworths is no where in the backpack. I suspected the lady at the parcel counter stole it. I want PQ to check and get my cap back. That's the only shop I visited after FNB. I warned others never to leave valuables at parcel counter. tx

Category : Retail

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Country : South Africa

my nephew's name is Comfort Tladi at Thejane sec school , his mother died in 2008 and left them with us, He has failed grade 11 for four times and this is the fifth time , I think the teachers are discriminating against him because he is from a poor back ground and they making other kids to pass after failing 2 times. all I want is for them to allow him to go to matric, he will pass his matric, I checked his books he has a good cognitive skills. If they are punishing him for anything , I...

Category : Schools

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Country : South Africa

my nephew's name is Comfort Tladi at Thejane sec school , his mother died in 2008 and left them with us, He has failed grade 11 for four times and this is the fifth time , I think the teachers are discriminating against him because he is from a poor back ground and they making other kids to pass after failing 2 times. all I want is for them to allow him to go to matric, he will pass his matric, I checked his books he has a good cognitive skills. If they are punishing him for anything , I...

Category : Schools

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Country : South Africa

Maxlaw deducted R550 with the promise of assistance in order to clear my credit records that would assist me with future loans. There has been no contact since 24th December 2019

Category : Loans

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Country : South Africa

Poor service

Category : Travel & Tourism

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Country : South Africa

I bought a washing machine at fair price letlhabile mall north-west the consultant name is Aboleleng Dioka.date of purchase 04-01-2020 i told the consultant that i will go to the factory to fetch the machine myself and she told me that you can go tomorrow which is today 05-01-2020 on sunday i asked her are you sure they open on sunday she said yes,so i paid R350 for transport to go to brits only to find that the factory is closed so i spent so much money for nothing.i want my machine...

Category : Consultant

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Country : South Africa

Happy New Year everyone! I visited the Tramshed Post Office (Francis Baard Street, Pretoria) earlier this morning (Friday, 3 January 2020) because I needed to renew my vehicle licence disc. First I had to visit the FNB to draw cash. When I went back to the Post Office, I checked in at Counter 8, wished them a happy new year and asked who can assist me with the renewal as there was no one at Counter 7. Without even looking up as she was very interested in her phone, she just said that the...

Category : General

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Country : South Africa

MY SON AND I WENT TO WYNBERG MAIN ROAD MACDONALDS THE 31.12.2019. THE SPICY MACFEAST MY SON ORDERED HAD A SMALL LITTLE SAUCE WHEN I ASKED WHY IS THE SAUCE SO LITTLE. THE CASHIER WAS RUDE SAYING IT IS THE RIGHT AMOUNT AND CALLED A LADY FROM THE BACK ALSO SO RUDE AND ANGRY SAYING IT IS RIGHT. I KNOW FOR A FACT THE BURGER COMES WITH ALOT OF SAUCE BECAUSE THAT IS WHAT MAKE THE BURGER SPICY. IT WAS TASTELESS I HAD TO BUY SAUCE FROM THEM THEN I WAS TOLD TO WAIT FOR MY SAUCE BECAUSE SHE MUST TAKE...

Category : Fast Food

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Country : South Africa

This is one of the worst experience i have ever had with a shipping company. I send a parcel less then 5 kg on the 19/12/2019 and the lady a the the post net branch Nina park in Pretoria North promised me that it will be at the other branch for pickup on the 23/12/2019. Today is the 30/12/2019 an no parcel at post net Lenasia JHB. If i only new it will take theme this long i wood have taken it Les then 100 km my self and not trusted this incompetent company. As advertised it...

Category : Courier

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Country : South Africa

I bought a A10 Headset for my son for Christmas, after opening it for the first time he realized the right earphone and mic doesn't work...we had it replaced only to find the second headset faulty with exactly the same problem. When you go into settings to test the volume it sometimes pickup but disconnect continuously. Neil from the Centurion branch insist on testing this headset (not in store where we are present) but will do it at home - I'm not at all happy with this because I have no...

Category : General

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Country : South Africa

My estranged husband applied for credit review with a company named debtco without my concern now I am finacialy crippled, the company did not ask for my input I need to be assisted because this has a huge implication on life as I have just started working Please Assist with a way forward

Category : Financial

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Country : South Africa

I arrived on the 26th Dec 2019 my baby was very feverish and vomiting. I waited for 2-3hours to open a file, eventually it was opened and went and sat another 2 hours in the room to be assisted. The doctor told me straight they don't do xray I have to monitor the fever. I had to rush back with my baby on the 28th Dec 2019 for fever and a runny stomach that started. The doctor was not impressed however I spent another 5hours at the hospital. I mean this is horrible I arrived 14h30 and only...

Category : Hospitality

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Country : South Africa

I have went to Cell C branch in Mall at Mfula in Mpumalanga province, Piet Retief where a front desk cashier by the name of David Nkambule violated my rights as a customer. When I enter the shop he did not have anybody to give service but during my term of service ,without informing me he then served another client of which it was his friend that was picked up from the their conversation. Then two white ladies came and he politely asked them to wait ,and immediately also helped them...

Category : Electronics

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Country : South Africa

My first online order from Truworths will be my last! I only placed this order due to the banner in the header, "PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER". My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)" Due to my work schedule being from 6 PM to 5 AM (and...

Category : Retail

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Country : South Africa

I would like to submit a complaint about the lack of service at Pick and Pay Parklands. Few weeks ago I was at Pick and Pay in Parklands to buy few items and to withdraw money. At the cashier , I mentioned that I wanted to withdraw money and the lady told me that she does not have enough cash in her till and therefore asked another cashier to assist. This cashier(Sindie) agreed to assist and asked me to come to her till so that she can assist me with my withdrawal and also pay for my...

Category : Financial

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Country : South Africa

I need to make exchange by the complex shoprite manager and her colleague they refuse to make an exchange for me and they gave me attitude that i should go to mall to make exchange

Category : Stock Market

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Country : South Africa

A parcel was sent to pep last week monday from eastern cape it only left the store on friday 2019/12/20 and reached the durban branch on monday 2019/12/23.I went to pep today 2019/12/24 to collect the parcel because it was shoprite stamps that we were going to use for christmas groceries, only to find out that they had a brake in overnight. Now as a customer they are telling me to bare with them and wait for the insurance to pay and that I must go to the police station for affidavit which is...

Category : Courier

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Country : South Africa

Here is the product that I was accused of moving the price by Bongiwe the supervise At pep cape town in mfuleni and the staff

Category : Retail

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Country : South Africa

So yerstaday I want to pep Cape Town in Mfuleni so as so I did my shopping till I went to pay my staff having a duvet to pay that has no original price on only a mark down price of R56 with a red sticker then the cashier scan the borcode than scanned the price of R189 which was not on the duvet when I tell the cashier that's not the price the cashier sad no that's the price than I asked her than why is not on the duvet so she went on till we went to check on the floor when we get there most...

Category : Retail

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Country : South Africa

Just been in Pep N1 City Mall and was assisted by Cleo who provided very pathetic service. She assisted with sending a Pep paxi parcel. She asked for a contact number. I asked her if I should give the number of the person Im sending parcel to, she said yes. She then again asked for a contact number & I gave her the same number. She was then very rude & said in a rude manner "but I said I want ur number the first time". When I told her I did not hear her, she rolled her eyes. Her service is...

Category : Retail

(0) Replies

Country : South Africa

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