South Africa Complaints

Hi I visit jet Manguzi on the 15 to do an exchange, I told the security that I want to do exchange but I bought that item for my sister in joburg & i misplace the proof of purchase security guard said he is not going to let me do the exchange because is not aloud,then left him in the store entrance & I ask 1 of the staff members to call a manager for me, The lady came I'm not sure wether she was a manager or what coz she was not even wearing name tag i told me my problem she respond with...

Category : Consultant

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Country : South Africa

I went to their gugulethu store and was disrespected by their cashiers for 2 hours unnecessarily. I went to buy a 1voucher airtime and was made to wait for no reason because nobody has the decency to ask if you need any assistance.Customers who came after me to buy the same thing were given assistance due to the favoritism that goes on in that store. Their queue systems are horrendous and chaotic, their customer service is atrocious and appalling plus their head office did not even reply to...

Category : Retail

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Country : South Africa

I am a resident of house number 14310 phase 2 Bramfisherville ,We had a power failure on the 22 April and we requested service for reconnections and they only attend us on the 29 , Power was restored however it worked for 2 days and from 8 May to date we do not have electricity and we have been calling ,given reference numbers that are just closed without any service being rendered. Technician have been coming on that site , looking at the pole without touching it and later to find given...

Category : Government

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Country : South Africa

We are owners of houses bought 13 years ago. Our neighbors rented their house and people are having church in that house up to 2.30 on Monday nights. We do call the police to come but why is this allowed in rural areas where we stay, have children and need our peace and quiet. The church in klopperstreet connect their speakers and pray and do music the whole sunday and during the week aswell. This church is running in a tent. How are we supposed to cope with our working hours when this...

Category : Property

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Country : South Africa

Applied to move my telephone service 6 weeks ago. Spend hours with their useless contact centre operatives. "We have escalated your request. Someone will contact you" No such luck! The walk-in centre at the Lakeside mall is just as bad.

Category : Telecommunications

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Country : South Africa

Good day, I trust you are doing well My name is Grace Sibongile Banda, I have applied for my id in 2008 from Mmabatho home affair, I waited for the ID for 3 years and I only got the ID in 2011 after so many escalations. I was advised that I will get the exemption certificate and later get a citizenship. When I collected my ID I was advised that the citizenship certificate is still in Pretoria home affairs they are waiting for them to send it to Mmabatho home affairs, since then I have...

Category : Government

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Country : South Africa

THIS IS MY ID NO 8510100975085. I have a car service plan with standard bank that is debiting together with my car insurance that was the plan of 15000-45000km and I have reached those kilometers but they are still debiting and when I go to the bank they give me numbers to call I have made several calls but nobody is able to assist me they would transfer me from one person to the another without any success of my query being resolved and it would end up being an hour on the line, I would...

Category : Insurance

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Country : South Africa

NEDBANK IS CHARGING US FOR STATEMENT THAT WE HARDLY RECEIVE WHENEVER YOU GO TO THE BRANCH TO COLLECT THEY FOREVER TELL YOU THAT STATEMENTIS NOT THERE ,RIGHT NOW THEY HAVE CHARGED US FOR THE DEPOSIT BOOK THAT WE HAVENT RECIVED

Category : Electronics

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Country : South Africa

The seat covers of the sofa were torn due to incorrect stitching. After repair the covers were too small, which created a space on the sofa in between the 2 pillows/seats, which was uncomfortable and looked terrible. After many enquiries one of the employees at the shop (Mall of the North)said that we could choose another cover for the sofa. I asked about the time frame within which this needed to be done. The person assured us that there was no time frame. Later this was denied. They...

Category : Retail

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Country : South Africa

The South African Home Affairs are as corrupt as the government running the country ,i applied for my ID in March 2019 ,it is now May ,and still no response ,why are they getting paid if they cant do there job ..do not employ your mother ,sister, girlfriend in a government position ,they cant do that job

Category : Government

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Country : South Africa

Mid January, I received the call from Cell C the consultant I spoke to was Sindane Molebatsi he told me about the specials and promotions they had that day since I was due for an early upgrade with them, I told him to call me the following day and he did as agreed, So I upgraded with a Wi-Fi Route which the deal was 18 gig for R149 a month but because I was not finished with the current contract the agreement was I will continue using the 2 gig for the current contract then when I am done,...

Category : Telecommunications

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Country : South Africa

I purchased a washing machine online on the 26th of April 2019, they stated that delivery estimation date is on the 8th of May. On the 8th of May, I called them to ask if they were going to delivery on the day and they said no because it was voting day, a public holiday. 3weeks later, I am still waiting for my machine. Their call centre is so bad, they don't follow up on things. On Friday, a lady called to tell me the delivery will be done today, Monday the 13th of May, I called them and...

Category : Courier

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Country : South Africa

Dear sir I have opened a cased against Cape town municipality on 9 April 2019 and 15 April 2019 i have no response as of today

Category : Government

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Country : South Africa

I purchased a lift chair from this company and on receiving it I laid a complaint that it was not operating to my satisfaction it feels like the bushes hole is to big or the bolts diameter to small when lifting it goes from side to side and whilst reclining does the same they sent a technician to look he says all there chairs are like that and I must accept is as such its my property now and my problem I paid R32000-00 upfront for the chair above all they want to charge me R650-00 for...

Category : Medical

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Country : South Africa

I have been insured with BUDGET almost 7 yrs both my houses My 2 nd house Not a single claim ( with tenant Doctor & his wife )roof was repaired & waterproofed 8 Months ago cost Almost R13,000 for 8 months we had about 10-15 heave thunderstorms My tenant did not complain about leaks Over the Easter weekend AS PER Alberton Record Wears Hail storm in 20 years I suddenly had 3 leaks I put in a claim at BUDGET mad all excuses rejected claim I think thay don't have any money to pay out So to all...

Category : Insurance

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Country : South Africa

More. Dus nou bykans 'n maand wat ek dit aangemeld het by ABSA. My Geyser was op die stadium toe ek dit aanmeld slegs twee maande vervang. Drie loodgieters was al by my huis. Elke keer se hulle dat dit 'n waarborg geval is, want die geyser is vir 10 jaar gewaarborg. Hulle kontak dan die patetiese maanskappy DURATHERM om 'n nuwe te stuur en om te instaleer. Niks kom daarvan. Ek was nou al 100 keer by die Bank in Mosselbaai en elke keer sal DURATHERM my skakel , maar NOOIT gebeur dit. Daar werk...

Category : Insurance

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Country : South Africa

Bought 3 pice stove from lewis in 2016 and it got damaged in 2018. I lodged a complaint since September 2018 and still have not got joy. I struggled with the branch and head office and they finally collected the stove 11 May 2019, still with no communication on how they will assist me, as I did not have a stove since September 2019.

Category : Insurance

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Country : South Africa

I went to the Game Eastgate mall store to close the Game store card 24 April 2019 assisted by the lady DIMAKATSO who called RCS and they asked to speak to me I then confirmed that I want the card closed , I was told it will be closed within 48 hrs , 48hrs passed got an email on 30 April 2019 asking me to send proof of banking details and a copy of my ID certified of which I SCANNED emailed back to the sender becaus there is a surplus that they have to refund .Two weeks later no refund no...

Category : Credit Cards

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Country : South Africa

Took accidental Phone insurance- was told that should my phone get damaged - I have to take the device to the nearest Vodacom shop. I have 4 devices which I took insurances for. my phone damaged last year in March- I did not take it to the shop to be fixed at the time, when I needed to use the phone after my other phone was stolen I took my phone in question to Vodacom shop to be checked- they called telling me that the insurance declined to fix my phone because I took out the sim and used it...

Category : Insurance

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Country : South Africa

What a bad service from Cartrack!!!I called them because my tracker unit was misplaced by the car dealer,and I decided to call the car dealer to check it and I told them that I will advise you if I don't come right,instead the following day they brought a technician and I let him just to check it because I took my car back to the dear and it was sorted,so they changed the position of the unit and then charged me R647dont remember excactly,so I told them I will pay in two months,what they did...

Category : Insurance

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Country : South Africa

My name Rachel Maunye and I have been having house a household insurance with Old mutual for the past 4 to 5 years. The only time I claimed was three weeks back where they came and took my appliances and even to date I'm still waiting for the them to come back to me. whenever I call them they tell me that they will get back to me cos Boitumelo is on leave as shes the one handling my claim. My claim number is 1053438 and contact 0787277692/0721731519

Category : Insurance

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Country : South Africa

Got a settlement amount from call centre lady on WOolworths credit card debt which was handed over to MBD. I confirmed the amount by 3 different ladies. With my consent, they debited my account. I got an email today saying I still owe money, and that the amount given to me was an estimate. When i phoned to query this, I was told the amount owing now, is nearly R3000 more. I sent many emails asking for a paid up letter, since march 2019, and no one came back to me. Today, i get an email saying...

Category : Loans

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Country : South Africa

On the 8th of May 2019 at around 18:30, a City to City bus was travelling on the N3 from Durban towards Jhb at speeds unthinkable for a bus. I tried to catch up with that bus but when I reached speeds of 160km/hour, I gave up and returned to my normal speed. The bus registration was ZDN171GP and the bus number was 4822. Please do something about this. These are the situations that kill people unnecessarily.

Category : Travel & Tourism

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Country : South Africa

I went to Rage shoes and clothing in The Junction Mall (Philippi, Cape Town) on the 25 April 2019. I saw a dress that caught my eye on the window display for R189, I went inside the store, looked at the military belted dress it had a R329 tag i asked the lady who was at the till that day, why it has a different price outside,she didn't answer nor bother to go look at the price displayed outside. I then asked her if do they have any XL she said yes, I then left that day. I came back to...

Category : Retail

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Country : South Africa

My car was due for service two months back and liquid capital refused to service my car as they say I have not been paying for over 6 months but my debit order of R293 was going through every month I sent them my 6 months statement but still they were not able to assist me now my car kilometers are way over I contacted them and since March I am still waiting for my refund #unhappy customer#

Category : Service Stations

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Country : South Africa

I bought the school pens for my nephew at pep stores (albert Luthuli str & tembi piliso, JHB) only to find that the size was a bit big and went back to the shop to exchange but I lost the slip and when I was purchasing the item I swiped using my capitec bank card which I have a sms on the phone. the Lady by the name of Shayde refused to exchange the trouser for me. could please assist as I cannot alter the the trouser and just needed the small size instead. Rebecca 081 583 7714

Category : Retail

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Country : South Africa

I went to buy roasted corns at pep store limpopo mall and only to find then expired and when I called the manager offered a refund, she did not even ask me how am I feeling since iv consumed their product that is out of date. Till now no follow up has been made on the out product they are selling.... It's to damage the Montagu brand since they dnt know that you guys are selling their products even if they are expired

Category : Stock Market

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Country : South Africa

hi I bought a cellphone on the 25th of April 2019 then took it back 02 the 29th of April 2019 because it was rejection the sim cards took it back today on the 6th April 2019 was told that it should be booked in for repairs hence I wanted a refund but was denied I demanded a new cellphone rather but was denied am wondering what happened to the 7 days refund policy that you are told when you buy a phone and you have to explain to about six personnel before a decision is taken hence I left the...

Category : Electronics

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Country : South Africa

I bought the car from Raceview last year on the 22/12/2018 and The first week of January I have noticed alert on my dashboard the was informing me that the service was due within 30 days. Then I went back to the dealer to inform them regarding that but I was told that I do not have to worry about the services as the car was still warranty and covered by Renaults up to 120 km.I just took my car for a service and now I have experienced that my front wheel nuts were loose and I was informed...

Category : Motor Industry

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Country : South Africa

Hi there,I am not satisfied with my contract phone you sended to me. The phone is not the big one as we spoke online,and the amount is to much according to the phone i received.I am not happy at all, cause the battery doesn't last longer i have to charge everyday.And the services of the phone it doesn't work as you said,and the airtime you gave it to me was gone for one day .So i can't afford to pay that amount of R325 is to much for that phone,I have to RETURN the PHONE back to you guys.So I...

Category : Consultant

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Country : South Africa

They charged me an excess of R28000 and never told me about all these excess charges when I signed with them, It wasn't even in the contract they gave me. They slapped me with all these hidden terms and conditions which they never dislosed from the beginning when it was time for them to fix my car. I even signed for and excess waiver. They only told me about waiting periods when it was time for them to pay. They will gladly take your money but will never be there when you need them. You need...

Category : Insurance

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Country : South Africa

Good day sir Can you attend to the case that was submitted on 15 April 2019 regarding Cape town City council please My email responce is [email protected]

Category : Government

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Country : South Africa

I was at pep 989 lebowakgomo which I waited more than an hour to get my parcel from the parcel counter

Category : General

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Country : South Africa

I purchased a car from one of the worst companies Imperial select Menlyn, I did not know of their bad service, I then took a service plan with Liquid capital(Stupid company as well) and I then realized I need another car then asked them to transfer my plan to the recent car which according to them they never did although I paid them in full, My car is stuck at the service centre and Liquid stupid capital cannot refund nor assist me, PLEASE STAY AWAY FROM THIS LIQUID CAPITAL COMPANY, I am...

Category : Motor Industry

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Country : South Africa

Poor Customer Service by Finrite A review of Finrite Administrators by Phiwokuhle H on 2 May 2019 Good Day, My name is Phiwokuhle Phil Hewu my ID number is ********** 257089, contact number is ********** , i had a credit account with The Foschini Group (TFG) where i also took out a cellphone insurance. On the 10 April 2019 I visited my nearest branch under the TFG group which is Sportscene Midderstad Mall in Bellville to settle and close my account a gentleman by the name of Rodrick in the...

Category : Retail

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Country : South Africa

I called cell c to report phone saying disabled.I was advised to take it to Istore(1 April 2019).I did book it at Mall Of Africa and it was not repaired and the consultant asked if I have insurance as its on recovery mode.Took it to Menlyn and I was told I had to fill the forms.I did and submitted all on 16 April 2019.On 18 April 2019 my phone was rebooted as I was told that am out of all the groups.Today I called to check the status quo regarding that am told that it went at management for...

Category : IT

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Country : South Africa

While we always appreciate the support of the community, we cannot condone that our name be used for fraudulent purposes. A collection box for toiletries has been placed at your till points since October 2018. This was done by arrangement with the Store Manager. A sign stating that the goods collected (donated by Clicks customers) is for Hope House Children’s Home is prominently displayed on the box. On numerous occasions I have visited the store in person, and have spoken to the...

Category : Retail

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Country : South Africa

hi, I have 2 issues regarding vodacom SA service suppor. 1. it seems that Vodacom renoved me from their e-mail server as i cannot send or receive e-mails. i did go through all settings with microsoft and I was requested to contact vodacom. his complaint was escalated by vodacom as the 082135 support eam cannot assis me and it was refrred toheir backoofice. refrence 1-34 329994437962 was sent via SmS to my phone. 2.the same suppor eam requested me if i configured he poring of my old...

Category : Telecommunications

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Country : South Africa

good day my name is mandisi mankune i joined old mutual with the perpose of investing. when the opened the investment account for me the guy who was assist by mangaliso when i joined. he gave this investment and another saying that if i pass away my wife will recieve the money i joined. when i went to the old mutual in mitchell's plain i was told that it was the funeral cover. so cancelled itand i was left with an investment. which i decided to close it. close it by khayelitsha branch this...

Category : Insurance

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Country : South Africa

makro spingfield they refuse to take back their useless steamer (it takes 5 min to iron 1 garment) and give me a conventional iron or a full refund. im very disappointed with their service. Ref 2571185

Category : Retail

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Country : South Africa

I HAVE BEEN IN THE RECEIVING END OF TERRIBLE SERVICE FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER COMMUNICATED WITH ABSA INNOVATION GROUP AND SEND THEM ALL DOCUMENTATIONS THEY REQUIRE LAST WEEK...NOTHING HAS HAPPENDED AS YET AND WHEN I CALLED THEM THEY NOW TOLD ME THAT I MUST WAIT UNTIL NEXT WEEK MONDAY TO GET THE FEEDBACK REGARDING THEIR CLAIM ASSESSMENT. I WAS FURTHER TOLD THAT THEY (ABSA INNOVATION GROUP) WAITING FOR THEIR SYSTEM TO GIVE THEM THE NAME...

Category : Insurance

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Country : South Africa

I HAVE BEEN RECEIVING A TOTALLY BAD SEVICES FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER SEND THEM THE QUOTE LAST WEEK. FIRSTLY, ABSA INNOVATION GROUP TOLD THE DEALER THAT THE MILIAGE ARE NOT CORRECT EVEN THOUGH THE DEALER GAVE THEM FULL SERVICE HISTORY.YESTERDAY I PHONED ABSA INNOVATION GROUP ABOUT THIS ISSUE WHERE I WAS TOLD EVERYTHING IS ALREADY BUT TODAY I AM BEING TOLD THAT I NEED TO WAIT FOR 5 WORKING DAYS FOR THEM TO ASSESS MY CLAIM AND ALSO SEND AN...

Category : Insurance

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Country : South Africa

I have to inform you that I am extremely disappointed in the lack of sea-freight worthy “crating” executed by Freight Factory during the handling of my Harley Davidson to the USA. The fact that there were no desiccate present in the container as to mitigate damage from the sea moisture in the container is yet another proof of Freight Factory cutting corners to save a buck. In addition, the fact that they initially quoted me a total cost for delivery to Saint Louis, and only once the...

Category : Motor Industry

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Country : South Africa

On Sunday 28 April 2019. I was overbilled for a trip with Bolt Taxify. Even the driver confirmed when I phoned him that the charge should have been R33 but I was charged R102. I have send numerous emails as well as correspondence via the app and to date Bolt has not bothered to respond. This is not the first time that they have done this to someone. I have seen similar complaints. I want my money back now! This is utterly disgusting service from Bokt taxify.

Category : General

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Country : South Africa

On 9/4/19 I lodged a claim at ABSA Insurance company for my swimming pool's pool pump that packed up. It does not have any pressure of suction. To eliminate a few errors, we disconnected the pump and had it tested. We got told that the pump is "finished" by 2 different individuals who tested it. The assesor came to my house on 12/4/19. I heared nothing from ABSA until I phoned on 24/4/19 to ask what is happening with my claim. I got told that someone will phone me withing a day or 2. I then...

Category : Insurance

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Country : South Africa

On the 28 of April 2019 i went to Ackermans Vosloorus Chris Hani Mall. I got the worst service ever from the cashiers Busi and Nomsa. I went in store to activate an account which i opened on line i received an SMS to go in store to activate the account, SMS stated that i should go in store with my ID, i did just that however when i walked to the cashier by the name of Busi i greeted her and she greeted back after a while with an attitude i then gave her my ID and advised her i would like to...

Category : Retail

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Country : South Africa

Peche installed waterproofing on my leaking balcony and charged me R16 294,35 in August 2018. I bought tiles for R6 000, which they laid after installing the waterproofing. On 18 March 2019, just six months later, the balcony started leaking again. The tiles Peche laid are falling off, the tile grouting is coming out and my walls have water damage and are stained. I spent R22 296 to have the waterproofing done, which is a fairly simple job, that they messed up. Now, They refuse to correct the...

Category : Home Improvement

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Country : South Africa

The sales team at Temba City (PEP CELL)are so cold and rude to customers .The Manager is worse she gossips with cashiers, laughing at customers and acting like they run their personal business. I observed them on several occasions the way they judge people and laugh at them.that look they give each other when someone walks in and the bursting laughter . I thought I was imagining it but I took time to observe and today I overheard a customer telling one cashier to stay at home if she doesn't...

Category : Consultant

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Country : South Africa

The sales team at Temba City are so cold and rude to customers .The Manager is worse she gossips with cashiers, laughing at customers and acting like they run their personal business. I observed them on several occasions the way they judge people and laugh at them.that look they give each other when someone walks in and the bursting laughter . I thought I was imagining it but I took time to observe and today I overheard a customer telling one cashier to stay at home if she doesn't like...

Category : Consultant

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Country : South Africa

paying a month in advance and then they suspend your day to day and hospital benefits, have help before and now they refuses to help at all.

Category : Medical

(0) Replies

Country : South Africa