South Africa Complaints

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this criminal behaviour and stopped all unlawful billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr...

Category : Telecommunications

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Country : South Africa

Placed an order for a special, paid, agents entered incorrect details, techie sent to wrong address for installation, new order placed, still not able to get hold of any supervisor or management for assistance. Every time ome calls the call centre on 10213 to follow up, one waits up to 30mins before call is answered only to be told there's nothing that can be done. I don't see why I need to wait this long and the first payment is almostndue and no service has been received as yet!

Category : Telecommunications

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Country : South Africa

I accidentally double booked a flight online with FlySaFair they told me I should follow up with the agency that I booked with which is TravelFusion which i did though I didn't know at the time of booking that it was through the agency since I did it online. now they sending me from pillar to post when I want my refund. I have been trying to get their details I can only get an email which they do not respond to.

Category : Air Travel

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Country : South Africa

I had a full knee replacement done on the 30th June 2017. I had 2 months of physiotherapy and my physiotherapist suggested I join a gym to strengthen my knee and leg. I went to Virgin active Morningside and explained to the consultant that I wanted a short contract at the lowest price with no increases over the contract period. He told me that a year contract was the shortest I could take and I do not want to have increases as I was already paying R517 per month. My contract started on...

Category : General

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Country : South Africa

Hi All. I have paid for hosting services for 3 months from 1 Nov 17 to end Jan 2018. The acknowledge 1 eft of 2 but still suspend my account. Now I cannot get through to them as they do not answer their phones and they do not respond correctly to my emails. Sounds very dodgy to me.

Category : Internet Services

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Country : South Africa

i bought furniture cash 12 days ago and was told i would receive delivery within 7 calendar days. and when i call they tell me about the new system for delivery but i do not know how that is my problem because i bought and they need to deliver. and the receptionist at the head office was so rude to me and basically i was told i can not have my money back. i found 5 more customers there today with the same problem. they are slowly loosing us.

Category : General

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Country : South Africa

Good day, I have ordered something for same day delivery and called at 15:00 to hear if it will be delivered by 17:00 due to that being business hours. I was rudley told that it will only be delivered half past 5 but he will speak to his driver and get back to me. He never called back. When I called again 16:10 the excuse was that it is going to be late due to traffic. I fail to understand that if a order is ready for delivery at 15:00 how it takes 2 and a half hours to get delivered...

Category : General

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Country : South Africa

A payment of R3200 was paid incorrectly to a Vodacom account and i am not making sense to have them reverse the payment. according to them, the account does not exist and and there cannot trace despite me having proof that such payment was and did not bounce. The account is an old one and not or assigned to someone else. I am not and was not an account holder to answer the security questions. all i have is proof that i did deposit money wrongly on to a vodacom account and no one is willing to...

Category : Telecommunications

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Country : South Africa

I am a 73 year old pensioner. The Mondo team connected to Vodacom phoned me with a sales pitch,and led me to believe that they were offering me upgrades on my cell phone contract as well as on my Wi-Fi contract. However, it turned out that they were creating NEW contracts (I now have four contracts), and I nearly fainted when I saw the amount Vodacom was taking from my bank account subsequent to my receiving the new devices. It has been 3 months now since I lodged a complaint, but the same...

Category : IT

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Country : South Africa

I purchased my VOLVO V40 D2 KINETIC in SEPTEMBER 2015. 2016 looked good BUT 2017 has been a nightmare. This car is forever and a day giving me warnings on the dashboard. I've lost count of how many times I've taken it to the dealer for repairs. The final straw was yesterday (04/12/2017) when I called the service Manager, Neil and reported that my car is giving me a 'OIL SERVICE' warning and 'DIM LIGHTS FAULTY' he told me to drive the car until it's due for service which is 2018, I mean...

Category : Motor Industry

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Country : South Africa

ON OCTOBER DELIVERY MADE BY FAST AND FURIOUS I WAITED FOR 10 DAYS FOR DELIVERY AFTER RECEIVING THE INVOICE SMS,THEN I HAD TO PHONE AVON TO TRACK MY ORDER THEN THEY REFERRED ME TO FAST AND FURIOUS THEN THEY TOLD ME THAT THE DRIVER SEND A REPORT THAT THE WAS NO ONE AT THE DELIVERY ADDRESS WHEREAS MY SIBLINGS ARE NOT WORKING THEY ARE ALWAYS AT HOME,THEN THEY GAVE ME THE SECOND ANSWER THAT THE DRIVER DIDNT HAVE AIRTIME TO CALL BEFORE APPROACHING THE AREA THEN THE THIRD ANSWER THAT I DIDNT ANSWER...

Category : Courier

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Country : South Africa

I rented a car from Avis Ondekkers. 2 days before I returned it I scratched it lightly whilst parking. the scratch was so minor I had to point it out in the spirit of honesty. Lo and behold, I received a text stating I owed the company. I asked for a statement and it stated R3 382.37 and that they will withhold deposit of R1300. I called and spoke to Reagile Mokwena, Snr Admin, I requested that I pay the balance in 4 instalments as this was unexpected. she responded and advised this could...

Category : Financial

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Country : South Africa

We did a contract upgrade on Saturday and I phone Mtn yesterday to find out if the contract was approved they tell me to come later the afternoon so I did then there was security questions answered wrong later that day we get an sms to say contract was approved go there again stand there for half an hour to hear they couldn't find the paperwork and the manager is not there. I want this to be sorted out. Please help

Category : Telecommunications

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Country : South Africa

I used Eye Africa Corporate Services in Cape Town and Johannesburg for a few years until we got highjacked in broad daylight: driver pulled over for unmarked car with civilian clothes police. Robbed pretty much of everything. Worst part: the “Panic Button” in the car did not work – which was a known defect I heard. Eye Africa management showed no responsibility at all while I was using their trusted services and on top of that they have no insurance! I would like everybody...

Category : Travel & Tourism

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Country : South Africa

When I tried to post this on their Home page I could not. Therefore I will now go public. My order number 107110091668 has reference I have ordered linen on the 24th of Nov 2017 with payment for express delivery. My parcel was supposed to delivered on Tuesday 28 Nov. I gave them a few days and phoned on Friday 1 Dec at 14:52 only to hear that my order does not show on the system. I asked the lady helping me what can be done because I urgently need the linen. I was told that I have to wait...

Category : Retail

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Country : South Africa

paid premiums for 5 yrs, when one of my cars is stolen, they imply that it was not stolen, and have some ex SAPS detective- inspector investigate! I have been livid for weeks.They look for every reason not to pay! Before you insure with them,be very careful.

Category : Insurance

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Country : South Africa

I bought a new A1 just under two years ago. Within 6 months of the purchase all of a sudden the car doesn't engage with gears and when I contacted Audi they confirmed the clutch plate had to be replaced.My Wife who drove the car have been driving for nearly 30 years and this have never happened. About 6 months ago we had difficulty getting the car into gear again. Initially the dealer at Menlyn Audi, indicated that there was nothing wrong. This just got worse and finally they admitted that...

Category : Motor Industry

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Country : South Africa

Hi, my son bough a combi from Hi-Brid Auto Ridgeway Oct-16 for the amount of R78000.00 cash. The combi was promised to him a week later (they going to fix the rear bumper and do the registration and licensing)when he went to collect the combi he was told that the owner had changed his mind (collected the combi doesn't want to sell anymore). Mr Pillay said that he will pay back the money.... we visited their premises every week for 3 months... up today no payment has been maid...every time he...

Category : Motor Industry

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Country : South Africa

I applied for new contract during the month of October which I received the phone in November. their advert stated that contract includes 30 gigs of data over the first three months which I did not receive. I have been calling and sending emails to MTN since the first week of November and until now I still have not received data. I was always informed to wait for up to 72 hours as my complain " has been escalated" on 2017/12/01 I called again and this time I was informed that data was not...

Category : Telecommunications

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Country : South Africa

I BOUGHT A FRIDGE FROM MAKR ON THE 24 NOVEMBER 2017 WHIC WAS MEANT TO BE DELIVERED WITHIN 5 WORKING DAYS. 6 WORKING DAYS LATER, MAKRO HAS NOT INDICATED THE EXPECTED DELIVERY DATE AND I CANT GET THROUGH TO THEIR CALL CENTRE ON THE PHONE.

Category : Electronics

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Country : South Africa

I claimed my pension fund pay out last year , but found out there was a mix up with my fund , and from last year August till now no one can help me , every body at momentum is giving me the run around , and no one can tell me what’s the real story

Category : Consultant

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Country : South Africa

Good day, this complaint comes after six months of attempts to resolve the issue of poor signal on my Telkom enabled device. Upon purchase of the two contracts in July I was promised EXCELLANT signal for my area of residence. A signal check was done instore prior to me purchasing the two contracts and in their exacts words signal was EXCELLANT. Signal is ABSENT!!! We are also unable to make certain phone calls as it states that we are out of funds irrespective of date in the month. I have...

Category : Telecommunications

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Country : South Africa

I bought the car at auto pedigree new castle from Sphamandla and his manager Lihle Duba,since i bought the car 3 months back i didnt receive the number plates, license disk,spare key and copy of contract.When i ask the sales person he told me its no longer there responsebility to license the car i must do it for myselff.i tired to always call them and to drive from embalenhle secunda to new castle with my petrol.I will be glad if they can license my car and bring number plates as where im...

Category : General

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Country : South Africa

4 July 2017 I called Telkom to move our line to our new residence. I was told 7 to 21 working days. After 21 working days and not hearing from them we called again, we were given a new order no and told the issue has been exculated, to date we still have no line, a few days a ago I emailed them asking how we can cancell followed by my COMPLAINT the answer I received was send a cancellation form to the following email. We have phonED them so many times and each time there IS Some stupid reason...

Category : Telecommunications

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Country : South Africa

Durban Metro Electricity accepted a fault complaint provided a reference number and never pitched up on query informed fault fixed which never was and closed complaint. This was highlighted as a serious safety concern and even provided through the Durban metro on line site and two emails to a email address provided and its two weeks later with adverse weather conditions strong winds making this situation now extremely dangerous . What I hate is the lies and this person should be disciplined

Category : Municipal

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Country : South Africa

I've hire a car on 30/10/2017 and return it on the 1/12/2017. Until now I have received my R10000 that was blocked on my bank account. I've trying to call Bridget at they head office but with no help except being rude. This weekend was really frustrating because i didn't have money to book a hotel in PE nor be able to pay my daughter school fees.

Category : Travel & Tourism

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Country : South Africa

I've hire a car on 30/10/2017 and return it on the 1/12/2017. Until now I have received my R10000 that was blocked on my bank account. I've trying to call Bridget at they head office but with no help except being rude. This weekend was really frustrating because i didn't have money to book a hotel in PE nor be able to pay my daughter school fees.

Category : Travel & Tourism

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Country : South Africa

Chev Utility – Williams Hunt Bellville Bought 23 October, Salesman Mikhail Adams, asked him to check if radio was blue tooth enabled and that I could use a hands free phone. He said he would check as all demo vehicles should have blue tooth, if it was not he would swop the radio with the other demo model. First Payment 24 October Second payment 1 November Did not hear from salesman and went to see sales manager Fabian Walker on 2 November. Reminded him about the blue tooth radio and he...

Category : Motor Industry

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Country : South Africa

I am so upset with City to City buses. There's no communication. We waited for 18h30 bus at Bellville railway station and by the time I'm writing this message it's 20h30 and when I called the customer care number @ 18h35 I was told that the bus was on its way from Cape Town. We are waiting and no update to tell us what's happening. When we call the care line the phone just ring non stop no one picks up. This bus has been supported by South African citizens for so long and they still don't...

Category : Travel & Tourism

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Country : South Africa

Deposit of R50,425 was paid to this company for installation of windows and doors .This is a year later and the work hasnt been done and the money not paid back , after a lot of promises and lies. The total amount quoted by this firm was R72,050.28.They dont answer a phone and dont repond to any requests to negotiate .I have suggested that they pay me back at least R5000.00 per month .

Category : Home Improvement

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Country : South Africa

Been in this hospital since the early morning, saw only once by a Dr, then my day became dry, was gevin a dirty bed told it's laundry factory problems they encounter on daily basis. The Lady works in the kitchen she forever coughing and not covering her mouth, after she serve food also slit coughing and gems spread easily as the plates are not covered, that's totally unhygienic. They toilets are filthy, the nurse in charge or the wRd, her attitude sucks, requested her to remove the drip that...

Category : Medical

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Country : South Africa

Product installed incorrectly. Spoke to numerous people at the company about the problem, then they just hand me over for legal action for outstanding money. Product wasn't installed at all as promised, left me with problems that I had to get another contractor to fix. Even after phoning and explaining my problem again, all I was promised was that someone will phone me back, but once again nobody did - surprise surprise. Will not EVER recommend this company to anyone EVER.

Category : Building

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Country : South Africa

Good day Hellopeter, My name is Aziza Jacobs, i am a pensioner that’s diabetic and was a client for clientele for 14 months and was never so disappointed before. I used my daughter’s banking details in order to pay the medical scheme I was on until two weeks ago I got sick and went with my medical aid documents to the hospital and I was told by one of the doctors that the medical aid I received from clientele was not a 100% medical aid but it was the wrong policy that one of...

Category : Medical

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Country : South Africa

Hello I hear the road between Port Elizabeth and East London has been in progress for more than 15 odd years? How can people take so long to build a road and get away with not completing the last in a time period? Anyway, driving the road recently, the amount of potholes must cause serious damage to motorist cars. There is almost no place to drive without hitting one, or 3 in one go. When will something be done about a half finished road and a well retired and exhausted road?

Category : Government

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Country : South Africa

Hello I live in Port Elizabeth and work in Greenacres shopping mall. During my lunch hour I wonder around and I've noticed a trend. Staff are so unhappy and not a accommodating. Firstly. I went to Mr Price to look for long thick pants. Around every corner I was greeted by a staff member unpacking new stock. Not one of them offered help. Not one of them greeted me. Not one of them offered to step aside while looking at the clothes. Then paying was another unhappy experience. After waiting for...

Category : Retail

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Country : South Africa

My name is Florah Seabi residing at namakgale house no 507 zone A. Jet store in Namakgale is one of my favourite shoping store for me and my family since is closer to my home. Yesterday I was so disappointed by the service I received, the consultant's name is Asnath Mathebula. I way buying a phone for my child 'mt mobicel trendy s' and she offered an insurance, I said I dnt want an insurance for my phone. She said, 'it goes along with a phone when you buy a phone the insurance is part of the...

Category : Retail

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Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Loans

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Country : South Africa

STANDARD BANK NO COMMUNICATION/WORST BANK EVER. I am paying an amount for consolidated debt. For more than a year has not received any statements, handed over to attorneys with no explanation, did pay every month.Ask the attorneys to give me a statement, said they cant, phone the bank 0861001868, told me to go to a branch. I AM NOT BANKING WITH THEM. The installement negosiated with the previous attorneys almost R4000 per month now R6800 without any letter or correnspondence. IT IS THE...

Category : Banking

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Country : South Africa

ITEC WELKOM IS THE WORST COMPANY FOR INTERNET SERVICES IN THE COUNTRY .THEY NEVER SORT OUT YOUR COMPLAINTS.I HAVE CONTACTED THEM A LOT OF TIMES TO SORT OUT MY INTERNET LINE SPEED BUT IT IS STILL THE SAME I AM TIERED OF SPEAKING TO THEM AND I WANT TO CANCEL MY CONTRACT.THEY DON'T DELIVER WHAT THEY ADVERTISE AND I CAN'T KEEP COMPLAINING

Category : Internet Services

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Country : South Africa

good day I logged a claim with miway on 12/11/2017 I waited 3 for miway to get back to me telling me that my claim is rejected. 1. I lost income for 3 weeks. 2. I have a option of a car hire which I was never given 3. I fetch my car from miway storage . it came back in a worse condition than what is was when it was towed. 4.mi way change my excessed FROM R5000 TO R15000.00 Without my consent. 5.I need recording that I had with the assessor cause the information he gave to miway is...

Category : Insurance

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Country : South Africa

I had taken a two mobile contracts with telkom on the 17th October 2017 which package provided for free telkom to telkom calls, 2gigs data for whats up, 1gig data for internet and 100 free minutes to other network. Telkom did not provide the 100 free minutes for other network. on the 2/11/17 I logged a complain with the call centre and the agent told me that it would take 72 working hours to restore. When I asked the agent what was telkom difficulty in providing for the 100 minutes as they...

Category : Telecommunications

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Country : South Africa

Bought a item by takealot that was in stock on the 24th november, as of today (1des) i have recived nothing. A item that is in stock and cant be delivered in 1 week ... i asked them everyday about it and sofar everyday they promised it is picked and packed and ready to ship, eventually it was shipped wednesday and all the app says on route to milnerton facility for 2 days now, can walk from cpt to milnerton in less time. They dont replay to my emails anymore and i am adraid i will never see...

Category : Retail

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Country : South Africa

We have been reporting power failure for over a week now at Emfuleni Locaal municipality,at night they claim to have no staff members that are working.They send people that come at their own time to fix the power but those electricians are incompetent as we have called them to come over 5 times already in 1 week in the mean time there's isn't any power,and we are inconvenienced as we now have no food,no ironed clothes,no warm water.It's really bad,Emfuleni need to hire qualified people not...

Category : Government

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Country : South Africa

I JOINED WEBAFRICA IN 2013 I REGRET EOTH ALL OF MY HEART 1at THEY SUSPENDED MY DOMAIN SEVERAL TIMES WITH FALSE INVOICES,SECONDLY IVE REQUESTED MY DOMAIN TO BE TRANSFERED SINCE THEIR SERVICE IS NILL STILL IM NOT GETTING ANY JOY,NOW ITS BEEN A MONTH I PAID FOR MY SERVICES TO MY SUPRISE THEY ARE SUSPENDED AND trANSFER IS NOT YEY INITIATED I SPOKE WITH THEM FOR MONTHS TO NO AVAIL BOTH EMAILS,PHONE IM PISSED OFF THEY SHOULD RATHER CLOSE COUSR THEY DONT KNOW WHAT IS THE MEANING OF CUSTOMER SERVICE...

Category : Internet Services

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Country : South Africa

What a frustrating and disappointing experience. Two weeks after I left curtains to be fitted with block-our and eyelet-band to be replaced, I was told by to rather fetch my curtains they do not want to help me any more. Two weeks of phoning and waiting to be phoned back - with the first of my calls phone call being returned today only. I am so glad I used another provider to fit blinds and curtains for my new house.

Category : General

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Country : South Africa

I am so angry and disgusted by the level of service I received from a consultant from Nedbank at the Gugulethu Square Mall branch in Gugulethu Cape Town. The consultant was so abrupt and rude to me. The only thing that I wanted was a new bank card as I have just got paid and need to pay my bills. Im still traumatized at the fact that I got robbed and lost my things and now I have to deal with not being able to access my money. On top of it a rude consultant who acts like he was asked to...

Category : Banking

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Country : South Africa

I placed an order at 12:30. Waited for an hour, called to trace my order at 13:30 and was told the order could not be found. The order was only delivered at 15:00.

Category : Fast Food

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Country : South Africa

Good afternoon, we are having problem with Twane Buses from Pretoria CBD (corner Pretorius and Paul Kruger) to Danville 2,4 and 5. the buses are not always on time. last week Friday we waited from 17:00 until !9:10 for a bus, usually the buses come after every 30 minutes from 16:00. Yesterday we waited for an hour before the bus(Danville 5) came. While we were still on our way the driver decided to just stop and buy good for his dog, without even informing us.

Category : General

(0) Replies

Country : South Africa

We still did not recieved our full amount if our deposit witch is 5300. Since february 2017 up and till now. If you phone Dewtar properties in Delmas they dont answer. And eacb time its a different story if they do answer. That is very poor service. I wont mention names but ee just had it with them

Category : Property

(0) Replies

Country : South Africa

Hi peter can you please interven I submitted all the documents two weeks back but until now there's no response from them.I was claiming for death of my father in law..their email address is [email protected] 465 5011.fax 0865256916.my name is noludwe Luzipo .thank you in advance

Category : Insurance

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Country : South Africa