South Africa Complaints

I bought and paid for a voucher to attend a mosaic workshop with Organic Mosaics based in Kalk Baythrough an online service called hyperlink. I called the lady who owns Organic Mosaics before buying the voucher to check whether she could accommodate me as this was a surprise birthday gift for my husband. After purchasing the voucher, the lady (named Karen) changed her tune and said she can no longer accommodated us on the date of my husbands birthday as she does not run the workshop on this...

Category : Travel & Tourism

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Country : South Africa

Good morning My name is Boitumelo Herminah Dube, Id no : 850225 0717 080 residing at 3353 Mothotlung Ext 2 Brits in North-West. I have a problem with my Id, In 2011/04/06 I have found out that I’m sharing names and Id with someone else, and she using it everywhere opening accounts and taking loans. I realised when I was trying to open up a bank account that’s where the problem began, the bank advised me to go to the Department of Home Affairs. I even opened a case of fraud at Brits...

Category : Government

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Country : South Africa

I bought a router on the 27 November 2018 at Pep Cell , when I got home it was slow I took it back the next day in its original package they refuse to take it back i told them it's not what I'm looking for . So I asked how can I keep something that is useless to me since I'm not satisfied .Balfour Pep cell

Category : Electronics

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Country : South Africa

The Unlimited insurance company I have a huge problem.I have made insurance claim Monday.The unlimited company told me they won't be able to give me my money to bury my son on 01 December 2018.I must bury my son with my own pocket they will replace me after funeral.Where would I get that money because I don't have penny cent.The Unlimited company they are so cruel,selfish and manipulative.I want my money so that I can bury my son with dignity.

Category : Insurance

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Country : South Africa

The Unlimited insurance company I have a huge problem.I have made insurance claim Monday.The unlimited company told me they won't be able to give me my money to bury my son on 01 December 2018.I must bury my son with my own pocket they will replace me after funeral.Where would I get that money because I don't have penny cent.The Unlimited company they are so cruel,selfish and manipulative.I want my money so that I can bury my son with dignity.

Category : Insurance

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Country : South Africa

On the 12/10/18 I did an upgrade at MTN in Parow , Cape Town. 2-3 weeks later the phone had a problem with the speaker and one of the side of the earphone. I took it MTN in Mutual Park, Pinelands situated inside Old Mutual Head Office Building they took the phone and said they will have feedback 2-3week later. 2 weeks later I went there to check the progress of the phone, the consultant (her name is Didi) said the phone was sent to JHB for inspection she will call them to check and give me...

Category : Financial

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Country : South Africa

This George of Munnik Pools in Brackenfell quoted us on a problem at the swimming pool. He open up the ground and fix the pipes that's according to him broken and he left. He never tested if the swimming pool's pump is working. I tried to switch the pool on and plugged in the kreepy, but the pool gave the same problem. We contacted him on numerous occasions to come have a look, because we paid him for the services rendered, but until today he didn't come back and the problem is not sorted...

Category : Property

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Country : South Africa

Purchased a hyundai vehicle from Hyundai mobeni in Durban in the beginning of October 2018. After taking delivery of car we realized alot of issues with the vehicle.We were not told of any of these issues and that the vehicle was in an accident previously when purchasing the vehicle.We then contacted the dealership in this case Hyundai mobeni where we purchased car from and mentioned to them all these issues with the vehicle and we requested refund of our money as the car was not roadworthy...

Category : Motor Industry

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Country : South Africa

He(Jerome) advised that the goods will be dispatched at 12:30 I than advised that my husband Will be leaving early he advised it will be done before husbands leaves work as Netflorist Priorities work addresses. I than called again at 14:00 and advised an agent again that time is essential, I than left work called Netflorist again at 15:30 and ALL the agents could say is that the order is ready for delivery No-one could advise me of the whereabout of the goods--- nevertheless than...

Category : General

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Country : South Africa

My grandmother who is 80 booked a ticket from JHB to East London, she asked the lady if there were any special requirement she needs to know as she is diabetic and needs a wheel chair to help her get booked in. they said no nothing is required and that she will be helped at the airport. She arrived at the Airport just after 2pm and her flight was scheduled for 15:55 but when she arrived she was told that she has missed the flight please can you tell me how's this possible. she has to rebook...

Category : Air Travel

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Country : South Africa

whom it may concern I went to Charles & Keith store( Menlyn) to pay my account on the 24 November 2018, and purchase a bag. The was only a casual in store,who did not greet me and could not assist me. She stated that no one was in store therefore she could not help me, I asked her to call them and she said No she won't call them. The store manager Natasha and the sales advisor where not in store. They came back minutes later after I have been waiting, with a couple of things they had...

Category : Retail

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Country : South Africa

hi my name is nompumelelo mbambo I took out a cell phone contract on the 29/10/2018 with mtn Clearwater mall for 2 nokia 6.1 cell phones ,invoice number:INV44901371 nokia 6.1 TA-1050 SS3/32ZA (11pl2bw1a17)black ct &nokia6.1 TA-1050 SS3/32 ZA (11PL2WW1AO2)WHITE CT ACC NUMBER:A5690441 SABC0052 STORE-CLEARWATERROODEPOORT SALESPERSON EMELDA MOTSIDIDI I got the phones on the 29th 10 2019 then 3 days later one of the phones had a signal problem then took it back in good shape then at the shop...

Category : Electronics

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Country : South Africa

Please note that line down(router tripped reported 20/11/2018 in morning. Today after 12h00 on the 22/11/2018, Service not restored yet????? How long does it take to for fill VUMA's promise????/ Ref:ISP 47964

Category : Internet Services

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Country : South Africa

I bought furniture from fair price in December 2018 abd and was told some of my goods are not in stock, it was only in March 2018 when they called to say i can come collect or pay their transport, i opted that i will come collect since there is a bakkie at home, we loaded 4 items on the day but the dispatcher dispatched even items that we did not collect. When my brother went to collect the rest of the goods he he was told that the kitchen scheme was collected of which he did not. They told...

Category : General

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Country : South Africa

Purchased hair from a lady Ms NM Mathe who has a page on facebook.She puts up clothing item and hair for sale .She will take your money and will never send you the items you bought.

Category : Scams

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Country : South Africa

I bought a washing machine in January at game jubilee mall I received in March after a battle three months after using it it broke down.i have been calling trying to get it fixed as it was/still under warranty but I got nowhere.im being send from pillar to post and now the year is over and I'm still sitting with a Brad new not working washing machine.

Category : Retail

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Country : South Africa

Dear Beulah, Hope this mail finds you well. As per our telecon, just wanted to express that am very upset with the way i have been treated as client at your store. I bought a device from one of your stores in July as a birthday gift to a 2yrs old little girl and only used it for one month and it stopped working due to network failure. The device was booked in with Ruan one of your technicians, so ive been dealing with him ever since. Since ive handed the device in at your store...

Category : Insurance

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Country : South Africa

Sage Payroll sell product Sage Payroll & HR with ESS self service. Since 1 Oct 2018 the ESS upload facility is not working and is still not resolved on 22 Nov 2018 after several e-mails and calls to the Sage support division. The service has substantially gone down over last few months with program mistakes and no support.

Category : IT

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Country : South Africa

I am really disappointed with the bad service I got from your store in Stanger ( Kwa Duguza ) this Sunday. The staff are really unhelpful and rude. They just don’t want to assist. No one greets or even smiles and when you ask for assistance it’s almost like We are disturbing them from their personal stories. They act as if they are doing customers a favour to assist. I am a regular customer at this store and the service is really bad. I am an Indian female and they start to talk to...

Category : Retail

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Country : South Africa

I am really disappointed with the bad service I got from your store in Stanger ( Kwa Duguza ) this Sunday. The staff are really unhelpful and rude. They just don’t want to assist. No one greets or even smiles and when you ask for assistance it’s almost like We are disturbing them from their personal stories. They act as if they are doing customers a favour to assist. I am a regular customer at this store and the service is really bad. I am an Indian female and they start to talk to...

Category : Retail

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Country : South Africa

I first consulted Legalwise on the matter at hand in July 26,2018. The instruction was very simple, to write a letter and get some facts from Ingonyama Trust. I was told to wait for the person who was going to handle my case to come back from leave. After a month I complained and he contacted me after I had called their Head Office. We had a new consultation, starting from scratch, on the 29 of August. He wrote the letter and told me to weait for a certain numb er of days. I haven't received...

Category : Insurance

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Country : South Africa

i bought 1 voucher at pep on the 5/11/2018 for R 100 .i try to redeem but it says invalid..i go back to the store ..and they call their service..but the service provider told me they dont have such voucher code in their sysytem..since then i was calling them to solve this.they told me its not their issue but lash issue.i am confused ..its not only me..there more other customers out there with the same problem.i dont know what to do to get my money back,they are not helping at all.

Category : General

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Country : South Africa

i bought 1 voucher at pep on the 5/11/2018 for R 100 .i try to redeem but it says invalid..i go back to the store ..and they call their service..but the service provider told me they dont have such voucher code in their sysytem..since then i was calling them to solve this.they told me its not their issue but lash issue.i am confused ..its not only me..there more other customers out there with the same problem.i dont know what to do to get my money back,they are not helping at all.

Category : General

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Country : South Africa

Cellphone Insurance incompetency and tricks of the insurer to reject a legitimate claim over a month being taken from Pillar to post and yet another 14 days of waiting in vain for the underwriter to decide when all the documentation was emailed tree times and communicated with 3 incompetent administrators...this is a saddening experience that is similar to the current claim dispute with momentum...This is my worst nightmare experience from Finrite. I am an unhappy client,last communication...

Category : Insurance

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Country : South Africa

STUDENT NUMBER 10012035914 (INTEC COLLEGE) In JANUARY 2017 I PAID INTEC COLLEGE FEES 100% AND AWAITED FOR MY STUDY GUIDES WHICH WILL ALLOW ME TO DO ASSIGNMENTS.I RECEIVED SOME STUDY GUIDES HOWEVER THERE IS ONE OUTSTANDING. I HAVE MADE SEVERAL REQUEST FOR THEM TO SEND ME THE OUTSTANDING STUDY GUIDE SINCE 2017 AND ALSO IN 2018, BUT I HAVE NOT YET TILL TODAY RECEIVED ANYTHING.THEREFORE I CANNOT DO AND COMPLETE MY ASSIGNMENTS. I HAVE FILLED IN THE COMPLAINT FORM AND ONLY RECEIVED A...

Category : Colleges

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Country : South Africa

I am trying to cancel my policy with Outsuarance this morning. A guy with the name Rasego keep on and on want to convince me to stay with the company. I ask him several times jsut to cancel my policy, but he dont want to listen. So I just hang up the line after getting so frustrated. Helena Anderson

Category : Insurance

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Country : South Africa

Hello Snoxolo Ndaba, All you did was repeat what Emmanuel Sibiya had told me. You avoided answering my direct questions: 1. The contact details of the banking ombudsman 2. Why did you only reverse one fraudulent entry on the 4th May after we complained when there several earlier ones? From what you tell me if the Standard Bank receives a request from another bank wanting you to transfer money from our bank account to another account you simply...

Category : Financial

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Country : South Africa

I have attempted to obtain the Dischem Softi Protective Stress Pads from various Dischem Pharmacy but seemingly no stock. I find them the most comfortable pads as I suffer with a bladder problem. Do you still manufacture these items. I have been using them for many, many years and all of a sudden cannot seem to be able to find them. Please advise whether this item has been discontinued.

Category : Retail

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Country : South Africa

To whom it may concern, Poor Service, Lack of Communication I have sent my vehicle in for a check-up on the gearbox thats still under warranty. My vehicle went in on last week Tuesday 13Nov, Friday came and went, its Monday 19November already with me trying to following up every single day. I have phoned several times in order to get to know whats happening... still no reply. I got hold of Zunaid Jacobs at ISUZU HEAD OFFICE 011 525 3214 My vehicle/gearbox is still...

Category : Motor Industry

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Country : South Africa

How absolutely mind blowing to realise how many people having an ongoing tiff with Telkom SA when I posted my Telkom review/complaint on HelloPeter on Friday. We have been without Wi-Fi/Fibre since 4 November, for 2nd time in 4 months, 15 days and we still pay for it. Hours, and a lot of money hanging on to get help, they are just too incompetent. We phone everyday up to 3X, with no help, just to get a SMS each time say our problem has been resolved when it’s not been, and no technician...

Category : Telecommunications

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Country : South Africa

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!! Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Category : Motor Industry

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Country : South Africa

Was waiting too long in queue, only 2 tills were opened. I made a noise and asked for another till to be opened. A lady called for someone to come ope her till but that person took so long. Cashier mahen finished with his customer and walks away from his till completely ignoring me like I'll show her. He had this annoying smirk on his face...a lady came and opened her till and called me. As I walked toward the new cashier, mahen returns to his till and calls the next customer. Is this the way...

Category : Consultant

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Country : South Africa

Purchase a brand new Hop and stove from Makro on the 15/08/2018 within 6 days the Hop was busy peeling phoned Makro was told they would swap it out for new one days went pass Whirlpool come out took pictures and the only approved the new Hop When Whirlpool delivered the new Hop they had damaged the new one while in transport which meant more delays yet again They bought a new one and with in days the same problem yet again They swapped that one out for a new unit when they...

Category : Home Improvement

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Country : South Africa

IStores in South Africa’s service is the worst Apple retailer in the world. They have a NAFI attitude and couldn’t be bothered. Product knowledge is non existent and is in line with a 3rd world country. You only buy once from them, and never again. Better to buy from Amazon.

Category : Computers

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Country : South Africa

They installed a New Explorer 2 on the 6-11-2018 and still have not put up the dish. And when phoning them they said they will be there to do it. And there installation was done of a very bad quality. The second explorer 2 interferes with the main decoder. They are really not in any has at all to see to there customers.

Category : Electronics

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Country : South Africa

We bought a car 3 months back and now our motor boot is faulty and they refuse to fix the car they say we must fix it at our own cost. The person in charge is so rude. I think they are so nice when you come buy when you have a problem they don't want to solve. Westernautohaus in Roodepoort

Category : Motor Industry

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Country : South Africa

GOOD DAY, MY NAME IS ZONDI.I BOUGHT A DOLL FOR MY DAUGHTER AT SHOPRITE NEWTOWN JUNCTION ON THE 9/11/2018 THAT WAS MARKED DOWN. WHEN I GOT HOME MY 3YEAR OLD DID NOT LIKE THE DOLL,ACTUALLY SHE WAS SCARED OF THAT DOLL. I WAS NOT WORKING THE WEEKEND SO I WENT BACK ON THE 12/11/2018 ASKING IF I COULD EXCHANGE IT, TO MY SUPRISE I WAS TOLD THAT REDUCED STAFF ARE NOT EXCHANGED.I ALSO WORK IN RETAIL AND ACCORDING TO MY UNDERSTANDING A TILL SLIP SHOULD SPECIFY THAT FOR CUSTOMERS.I ASKED TO SPEAK TO THE...

Category : Retail

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Country : South Africa

I was admitted to hospital on 31 August to undergo surgery on my arm. During surgery they took a biopsy of the bone in my arm. It was determined that I had an antibiotic resistant bacterial infection in IV treatment of very strong antibiotics. On 3 Sept 2018 the doctor put in a special request for the medical aid to pay the IV treatment at home because it is cheaper for the medical aid to get it at home than paying the hospital for 6 weeks. On 26 September no authorisation was issued yet....

Category : Medical Aid

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Country : South Africa

I bought garden furniture from the ebucks store. it was delivered 10 November however one of the chairs were broken. Since Saturday, 10 November I've emailed [email protected] Each time i'm asked for a photo of the broken chair. I sent it to them since Saturday in different format.On Monday, Siyanda Gazi called me to ask me to email it to her email address, which I immediately did. yesterday, I got an sms notifying me to send the pictures to [email protected] for attention Siyanda. I...

Category : Home Improvement

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Country : South Africa

I received the most shocking experience from Dischem in cresta mall from the dispensary manager, I went in and bought tablets on Monday 12/11/2018. after taking 2 of the tablets I noticed they were expired 6 months back, I then went back yesterday morning with the tablets and to my surprise the manager didn't even care that I drank 2 of those tablets and if they were gonna have side effects on me or not, he literally told me that it wasn't his problem as he got that stock from other branches....

Category : Medical

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Country : South Africa

You took my money and done nothing for me 550.00 I received a message to contact you I did and I am still waiting you so called receptions told me you will phone me right back ya right after that nothing I just hope you are not Planning on taking any more money for nothing done sorry I did see Hello w Peter first before doing any information or dealing with you very bad service from you and you supposed to help people not rip them off how sad

Category : Loans

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Country : South Africa

I refuse to buy groceries which carries the Halaal mark. At this Checkers however, there is NO Yogurt on the shelves which does not carrythe Halaal mark.

Category : General

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Country : South Africa

My Complaint is with Switch Consumables, 580 Louis Botha Ave, 1st Floor Gresswold centre, Johannesburg, Tel: 0873300496/0873516694. They (Frank) contacted me during June and introduce the company, that they are selling ribbons for printers and that it lasts longer than the usual ribbons, I asked them to send 5, after that I receive them and did payment, they send me 15 more ribbons this month (November) which I haven't ordered. I returned them with the courier as I haven't ordered them....

Category : Scams

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Country : South Africa

telkom has received my payment on the 8th november2018, my line is suspended it has taken me 25 calss spoken to numerous representives and managers. it is 7 days later and my suspension has not been uplifted. every time i get diffent answers and different promises. they are quick to suspend but once the receive the money they dont give a damn how long it takes to restore the lines i will not advise anyone to use telkm as the are incompetent and ddoes not know there jobs

Category : General

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Country : South Africa

I went into contract with Cell C on the 31st of October 2018 and I was supposed to receive two devices and a extra sim card for data. On Monday 5th of November I only received one device with its sim card and the extra data sim card. I phoned them and I was told it is with the courier company but two weeks later Still nothing being delivered.I tried to get into contact with Cell c again via phone and website but no response. It seems as if they say you get a lot of things but when they...

Category : Electronics

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Country : South Africa

I CALLED HOMECHOICE SEVERAL TIMES TO GET MY STATEMENT, I HAVE BEEN PAYING MY INSTALLMENTS BUT I HAVENT RECEIVE ANY STATEMENTS, I TRIED TO CALL THEM AND THEY SAID THEY ARE TRYING TO BE AS GREEN AS POSSIBLE AND THAT IS WHY THEY DONT SEND STATEMENT BUT THEY WILL SEND A CATELOQUE EVERYMONTH VIA POST, WHAT KIND OF THE COMPANY WHO DOES THAT, I ONLY NEED MY STATEMENT. IS IT TOO MUCH TO ASK????? PLEASE HELP ME

Category : Retail

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Country : South Africa

I have requested for tax certificate. No response from Sizwe. Membership number 04250520953.

Category : Medical Aid

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Country : South Africa

I recently joined Auto & General insurance company, after I was warned by a lot of people I know that they are the worst insurance company to do business with. Today I arrived at tiger wheel and tyre Wonderboom after my rear tyres were damaged. I submitted a claim, photos and a quotation that was asked from me by an agent who was assisting me called Nomsa. I arrived at Wonderboom at 12:00 today and waited for a response regarding my claim. I kept on calling, not the other way around and got...

Category : Insurance

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Country : South Africa

ARREAS CHARGED ON MY ACCOUNT AFTER I CHANGED BANKING DETAILS WITH THE CONSULTANT AT THEIR STORES, I WAS TOLD THAT THEY WILL DEBIT FROM THE NEW ACCOUNT GOING FORWARD BUT FOR SEPT I MUST GO AND PAY THE ACCOUNT MANUALLY AT PICK N PAY WHICH I DID AND HAVE SUPPLIED THEM WITH PROOF OF PAYMENT, AT THE END OF OCTOBER THEY FAILED TO RAISE A DEBIT ON MY ACCOUNT AND I WENT TO PICK N PAY TO DO THE MANUAL PAYMENT AGAIN AND SEND THEM PROOF VIA EMAIL TO THEIR MANAGER AND STILL HAVE NOT RECEIVED AN...

Category : Telecommunications

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Country : South Africa

Dischem have a Diaper Bag they give customers who register and spend a certain amount of cash and earn points. After calling on 4 separate occasions and being advised by 4 different people that I have made my target I was then advised by Head office that I do not qualify! The only action they were willing to take was to reprimand the staff I spoke to and give them further training. Surely they should be held accountable? After all, our conversations were recorded and as such as much as what a...

Category : Promotions

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Country : South Africa