South Africa Complaints

Signed up for one month contract at Cell C Sandton on 28 Feb. Confirmed the contract would only be for ONE month. Followed up on cancellation of this contract on 12 March. Confirmed that contract had been cancelled and would only run for one month. Seems that the branch never faxed/mailed cancellation. Still being billed for a service I have not received since 28 March 2013!! Before leaving for a business trip, I called customer services on 26 April (rude consultant), was transferred to...

Category : Telecommunications

(0) Replies

Country : South Africa

I received the same offer of 60 000 from this company could somebody please tell me what name do they use that appear on the statement I would like to stop the before they cause me any pain I made an application but after few minutes cancelled the application

Category : Electronics

(0) Replies

Country : South Africa

No car finance in Boksburg East rand road is a company that does not consider customers at all. I got a 2009 Honda on rent to own on a 54 months contract and was paying R7500 including insurance and tracker. After a year wanted to go to Botswana for a family funeral and was told the car won't be allowed to go out of the country and I asked why because we changed the clauses on contract I told them that my contract still says I can get a car and they refused I then told them I will terminate...

Category : Motor Industry

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Country : South Africa

After tracking my tracking number I discover my parcel has been sitting in Hoedspruit Post office since May 31st. Today is June 6th and a notification to collect is still not in my post box. everyone has done their job correctly until the parcel reaches Hoedspruit, where it is obvious the staff there are not doing their job!! This is disgusting service that was paid for!

Category : Government

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Country : South Africa

Cell c is ignoring to pay me my refund for debiting my account while the product was returned in december before using they have aggreed that this was a mistake and the contract was cancelled and i was told someone from the accounts deprtment would get in touch with me to finalise, but a week later i have not heard from them.i need my money back.

Category : Financial

(0) Replies

Country : South Africa

My Girlfriend ported her Vodacom number to Cell C about 18 days ago, brilliant service we got. When there is problems no one can help out!!!! She has no signal for about 8 hours a day, people from customer 'care' line are rude and drop calls and offer no help what so ever, no one can assist her, she has got all the names of who she spoke to. She has sent emails, called 5 times a day and no one can help her out. The people who she talks to give her reference numbers which DON'T exist...

Category : Telecommunications

(0) Replies

Country : South Africa

I have made an arrangement with MBD Attorneys for an account that was in arrears. Although I stuck to the arrangement and made payment every month, I still received an sms from them every month stating that the account was not paid. And when contacting them they say that I should just ignore the sms if it was paid. But failing to inform me that I get charged for any sms or correspondence made to me with regards to the matter. According to calculations that was made, the last payment should...

Category : Legal

(2) Replies

Country : South Africa

Pinetown Cars is a typical dodgy 2nd hand car dealer. A real case of mutton dressed as lamb. They may seem to have good stock, but trust me rather find that perfect car somewhere else. The sales person we dealt with, Mark Overall, only ever lied to us, and made promises he could not keep. He also speaks to his clients like TRASH and cant handle it when he is spoken to in the same way when it becomes unacceptable. Their supposed "business manager" Charmaine, doesn't have clue. She is...

Category : Motor Industry

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Country : South Africa

Goeie dag, Hiermee wil ek n klag lê agv uiterste SWAK diens!!!! Dit is nie die eerste keer wat ek SWAK diens van MTN MEYERTON af ontvang nie. Dit is vir my regtig n skaamte dat so n groot besigheid se diens so pateties is. Die tyd toe ek my kontrak by MTN uitgeneem het was hulle woorde “dat die foon en aktivering binne 2 dae gedoen sou wees” ek het omtrent n week gewag nadat ek hulle gaan sien het, het hulle agter gekom dat al my dokumentasie verlore geraak het, ek het alles oor...

Category : Telecommunications

(0) Replies

Country : South Africa

Its months end, and we are at Nedbank kemptonpark branch, and there is only 2 tellers serving us. Then the one teller decides to go have a chit chat with her collegue. They cnt even add more tellers to serve such a large community. We have been standing here for 45min now.

Category : Banking

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Country : South Africa

I would like to lodge a complaint against this company. Loan Tracer SA. I went onto their website and filled in a form. As most consumers do I skimmed over the terms and conditions, I assumed it would just be the regular terms and conditions. This morning, to my horror, I find that they have debited my bank account (R399). I went and checked the e-mail they sent me and nowhere do they mention that they will be debiting my account. I have not engaged their services and after the...

Category : Financial

(0) Replies

Country : South Africa

I did have my phone Sony Xperia T for a month and then it did not want to Charging I sent It in for Warranty on the 8 April 2013 I was waiting for feedback for a month for any feedback from Centurion MTN shop with no feedback. And then I call HVRC then their told me I can replace my Sony xperia T phone. Centurion MTN shop told me Sony xperia T is Maybe discontinue will let me now still waiting for 2 weeks and If I go for the Sony Xperia V I must pay in. So I go to all the Shops in Centurion...

Category : Telecommunications

(0) Replies

Country : South Africa

I did an on line personal loan application on monday(27th May 2013)it was immediately approved,i was advised to go into a branch with the neccessary documentation which i did,till friday(31 May 2013) nothing happened,the consultant i dealt with at Wonderpark Pretoria(Nedbank branch inside Pick n Pay) keeps on saying he will come back to me telephonically but did not,he eventually calls and says he does not know where he must fax the documentation(this is after full five days of waiting in...

Category : Loans

(0) Replies

Country : South Africa

I Approached two different mtn stores about an uncapped internet package advertized on your website, in the fourwas area. After waiting three days for the fourways mall branch, for a certain illiterate 'Janne  to call me back about that, as they had no idea what that was at store level ( whatever the hell that means!!!!!!) i decided to go ant throw a tantrum in th store and speak to the manager. The idiot tried to tell me underneath the offer they say while stocks last. How can you stock the...

Category : Internet Services

(0) Replies

Country : South Africa

Vodacom customer care, faulty products, slow response, partial solutions. [email protected] this email adress does not let the ceo see how bad service is i think they hide the truth from him. 082 335 4071 currant no 0730718801

Category : Telecommunications

(0) Replies

Country : South Africa

On the 6 may I took my vehicle into the suzuki umhlanga dealership for a service. They kept it for the day and the account was R1136.00. A few days later the 15th I phoned the workshop as the brakes were a bit soft and asked the workshop manager, Neville Johnson if my brakes were okay, He said they had nt checked the brakes during the service, I said what did you do, he said they changed the oil, and, oh yes and they checked the lights. I asked if they had picked up the problem with...

Category : Motor Industry

(0) Replies

Country : South Africa

Applied for a loan at "loan locators sa. we were 3 invdividuals that applied. I paid the fee they have charged via eft for me and my fiance R399-00x2=R798-00. Then they deducted it from our bank accounts aswell. After several emails and faxes to explain this has been paid double i got a email they will refund it back after 2 months. I paid R798-00 on 19 April 2013. They will refund it on 24 June 2013. will see if this will happen. Also heard nothing from our loan applications (all 3 of...

Category : Loans

(1) Replies

Country : South Africa

I recently upgraded my phone to the blackberry Z10 and have been travelling aborad. Everytime I have returned to SA I have received the most shocking bills with Vodacom everytime telling me that I have to pay for international data usage after I have only logged on through WIFI. My phone is set up to prompt for this and I have never confirmed approval to roam via data. When I call Vodacom each time they tell me that I have to go into a customer service centre to have my phone checked. What...

Category : Telecommunications

(0) Replies

Country : South Africa

I took 2 top up contracts at their Tygervalley branch in Cape Town. I could not get the phones immediately because porting (from MTN) couldn't be done on weekends and had to return to the store on Monday to complete the contract and collect the phones.On Monday, wanting to collect the phones, I was told that I can only get the phones once I receive a confirmation sms that the port has been approved which could take anything from 1 hour to 24 hours and I should walk around in the center for a...

Category : Telecommunications

(0) Replies

Country : South Africa

I sent my laptop for repairs for 6 weeks now in Mtn Postmasburg Northern cape . My cell number is 0718982572 and I never had an answer all have been lies from laptop department I called mtn direct 0119123000 and many more I didn't get any help because they all tell me to call laptop repairs they will help me I called them from morning they never answer my call I went back to Mtn shop they always say same thing give me your number we will get back to you sir . When are they going to tell me...

Category : Computers

(0) Replies

Country : South Africa

I have been trying for more than a week to book a flight on Kulula's online booking website for more than we week. The domestic flight screen just hangs and you cannot make a booking. I have emailed, phoned, written on Facebook and reported them on HelloPeter, with no luck. WHAT TO DO???

Category : Travel & Tourism

(0) Replies

Country : South Africa

I am member of ACI for almost a year now paying about 1,000 Rands per month. Meaning i have already paid around 12,000 Rands so far. Trying to book accommodation in Cape Town. One place i found needs 90 points and i have apparantely only accumulated 50 points. What a scam. I wanted to cancel but i have bound myself with a contract and cannot cancel the contract. So frustrated.

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have a Toyota fortuner 4x4 2012 model my clutch burn on 27.000km I took my car in they ask me to pay 6.500 I refuse and ask the manager to please take the clutch in for inspection mr Kruger the work shop manager refuse to take it in an he was very rude an unprofessional and told us we did burn the clutch because we don't know how to drive I am driving for the pass 22 years I never change a clutch in any of my cars and my husband is driving for more 40 years and never change a clutch...

Category : Consultant

(0) Replies

Country : South Africa

Supposed to move my goods to Europe but kept them in storage for 6 months. Finally admitted they couldn't provide the service so I took my goods to a reputable company with the promise of a refund. Still waiting for my money. They don't answer the phones or reply to emails, in fact there is no communication at all. Do not do business with this company or its owner Denis Kaye. Kaye will not even answer my attorneys letter.

Category : General

(0) Replies

Country : South Africa

I received a confirmation email from Dance Directory that a one month written notice was needed to cancel my service arrangement with them. I then did exactly that on 16 November 2012. To date, no response/s from them. After sending more emails to them, no reply. I cannot contact them. The land line just rings and cell never available. And of course they just continue to debit my account every month as if it is business as usual.

Category : General

(0) Replies

Country : South Africa

I've ordered 2 x Android tablets 4.0 9.7 IPS 8G on the 16th of June 2012. The order number send to me: 39786881-DD I haven't received it yet. It is now more than 10 months later. and all they can say is go look at your post office. They cant tell me where the products are and they are not willing to give me a full refund. Worst service I have ever experienced from anybody.

Category : Computers

(1) Replies

Country : South Africa

For all Promoters out there! Careful this company 1. NEVER PAYS YOU ON TIME. - ALWAYS HAS WRONG BANKING DETAILS 2. REFUSES TO PAY YOU IF YOUR REPORT WAS LATE AND YOU DID NOTIFY SOMEONE AHEAD OF TIME 3. RUDE IF YOU EVER EMAIL THEM REGARDING PAYMENT 4. THE COMPANY IS JUST FULL OF ****.

Category : Promotions

(0) Replies

Country : South Africa

Outsurance Lied to me Stating the Bank instructed them to write my Golf off. The Vehicle was in excellent condition, only has 94000KMs on the Odometer and I have spent over R25K in the last 2 years to keep the vehicle as new. The same vehicles are advertised at retail prices from R80K-R120 with around 250 000 KMs at various dealers. After 6 weeks of unethical conduct, deceit and lies which pertains to fraud, I contacted WesBank 2 days ago asking them to overturn the write off, R40K damage....

Category : Insurance

(0) Replies

Country : South Africa

Corne kirton good

Category : Motor Industry

(0) Replies

Country : South Africa

Afrihost.com has a error in there billing system and I am being penalized for there mistakes. After days of correspondence - it was pointed out to me to have a look at the terms and conditions. They cost me R925.00 in bank chargers. When I left a message for Coleen the head of the accounting department yesterday - up to now no return call. They overcharged my account by R570.00 rand. I urge everyone that has a Afrihost.com account to check there billing. They treat there...

Category : Computers

(0) Replies

Country : South Africa

On the 29th April, I paid the TOPTv rental for May, we called in and the gentleman on the phone that day was super, he reconnected us in a matter of minutes. 4 Days later, toptv discontinued our service, after calling in they said we had missed a payment, and they had run a statement that was sent to us (last statement was in December 2012) and therefore could not reconnect. I called back and asked them to explain it to me, with which i was told i am not the account holder so they cant talk...

Category : Satellite Services

(0) Replies

Country : South Africa

Ons het op 30 Desember 2010 ‘n leer sitkamer stel, wat op ‘n uitverkooping was, gekoop vir R12 999.00 by Mattress zone te Wonderpark Sentrum. Ons is meegedeel dat dit ‘n egte leer stel was met ‘n 1 jaar waarborg. Voor die jaar waarborg verstrek het, het ons ‘n klag gelê omdat die spons binne in die banke onder begin uithang het en die leer het begin afskilfer. Dit lyk baie sleg en sit ongemaklik so. Ons was baie onsteld omdat ‘n regte leer stel, wat nog nie eers ‘n jaar...

Category : Retail

(0) Replies

Country : South Africa

on 08/05/2013 called techinical dept for the alarm not being activated when locking up premises spoke to Nicole ,she asked me to lock up at lunch time and let all my staff out and activate alarm and call her back . I did as she asked AND WAITED FOR 15 MINUTES ,there was no reply . I press the panic button and there was response from a male who told me that he will put me to techinical dept ,still no one answered the call in the techinical dept . I dailed again and went to the control dept...

Category : Security

(0) Replies

Country : South Africa

Firstly I received a flyer advertising the integrated heat pump product for a rate of R11499 with an asterisk next to it stating clearly 'All prices include vat, installation and Eskom rebate'.. When I call to book and make payment suddenly there's a R3500 installation fee and they have all sorts of excuses. They have since changed their flyer. I negotiated a new installation fee and paid upfront, I even sent them a picture of where the installation was to take place (replacing existing...

Category : Electronics

(0) Replies

Country : South Africa

I phoned the dealership whom are conctracted under ADT as i still have my guarantee with them to come fix my alarm system on the 30th April i spoke to Lynette who promised to ask the technician to phone me which wasnt done. I then made a follow up with Lynette on friday 3 May were she promised to make sure that the technician phones me today which never happened. I then phoned the ADT Head Office were i was told im still under warranty with the dealership so they cannot help me i indicated...

Category : Security

(0) Replies

Country : South Africa

I gave my over locker for repair and service, and it was returned without a thread pole. Management says they don't have any thread poles, so my question is how did they test the machine without one? They now expect me to buy one at R700. That is ridiculous after I paid R2900 to repair. Head office has promised to contact me a week ago and I am still waiting. I think I will rather buy another brand in future.

Category : General

(0) Replies

Country : South Africa

I bought my son a skinny jeans as part of his birthday gifts at Vangate Mall after work (approximately 5pm)on Thursday the 2nd May 2013. When I got home my son fitted the jeans on only to find its too small. In his excitedness he took the tag off before putting the pants on. I took the jeans with me to work the next day as I was going to change it after work. I went to Westgate Mall Edgars after work which was 3rd May 2013 and the store manager, Nadine Engelbrecht inspected the jeans turning...

Category : Retail

(3) Replies

Country : South Africa

Why is TopTV in S.A. There is no service worth your money with them!! Either they remove channels and replace them with fashion channels why? Be real this is South Africa not Paris or Hollywood. 1% might be interested in these Fashion channels!!! The rest buy there close from Jet or Pep stores. Or channels has been on we have a problem for 2 days long.TopTv can't even solfe a probleme within the first hour it takes them 24 hours from the 2-5-13 17:00 to 3-5-13 17:00 wow this was top speed...

Category : General

(0) Replies

Country : South Africa

Monday 22 April Registered & logged in on Virgin Websige & requested call back regarding applying for a contract. Was contacted on Wednesday morning. Upon verification of personal details, there was unfamiliar contact numbers and account information which was given to me by the Tele Agent. I informed him that this information was incorrect and that I had never had an account with the mentioned clothing retailer, nor had I ever resided in the Western Cape. The gentleman said that he would...

Category : Telecommunications

(0) Replies

Country : South Africa

On 29 April 2013, I received an sms to cobgratulate me that I am now a new client of Cell C. I deleted the sms, from that time, Icould not make phone calls, receive any etc.I went to Vodacom Village Square Randfontein, just to be told that my simcard is blocked and been taken over by a Cell C customer. They send me to the Cell C shop in the same centre where I was told that my number had been given to another client who registered a phone at Cell C, Westgate. The told me to go back to...

Category : Scams

(0) Replies

Country : South Africa

2012 October I opened an account with vodacom and took a Nokia lumia 610. The subscription was R134 pm x24. I was given 100 megabyte of data per month. I had two sim cards, the contract sim and my prepaid sim. I would the data bundles that they give and if I over use it they would debit from my account immediately. In November 2012 I wanted to pay more than I was paying so that I can finish paying quick. I went there and they told me that am owing R2400. Nothing happened on my bank account...

Category : Telecommunications

(0) Replies

Country : South Africa

I had a problem with my NEDBANK personal loan debit order going off on the wrong date repeatedly. After communication errors due to a language barrier at the call centre, I send an e-mail on Friday 26th of April 2013 to NEDBANK CFO (Chief Financial Officer) Raisibe Morathi informing her about my debit order problem and asking, if possible, I would like for a English speaking person to contact and assist me to sort out the problem?. NEDBANK CFO Raisibe Morathi replied by verbally attacking me...

Category : Banking

(0) Replies

Country : South Africa

I’m an engineering student, currently studying at Stellenbosch, who moved to a new flat this year. I need internet access for my studies and so on the 9th of February, I made the mistake of taking out an 8ta Internet 10 Promo contract. I checked 8ta’s coverage map carefully before the signing of the contract, but on the 11th of Feb when I got to my flat I had absolutely no reception despite what the coverage map displayed. The very next day I phoned 8ta, hoping to resolve the problem...

Category : Telecommunications

(0) Replies

Country : South Africa

We bought a BMW X3 2.0d M Sport at BMW in Tigervalley. And it have been and endless story with the customer service. The car did not have PDC installed, so we decided to install that (included in the price), but it was not any available times, so we had to wait a 2 weeks which was ok. But when we got the car home and had a closer look, there was still tape marks on the car, so we had to return the car to buffer out that, so the car came back again, but still not all the tape marks was gone....

Category : Motor Industry

(0) Replies

Country : South Africa

Dear Readers Me and my wife sign up with African Club Innovations which was my biggest mistake ever cause non of the things was as promissing as what we were explained to us by the so called Rep, he didnt gave us all documents, which places we can go visit,so i didnt gave them the deposit which they ask from us luky us.The Rep told to pay the deposit within 3 days and if not so he'll do a cancellation so we went and do resurch and see some coplaints from different people so we called the...

Category : Financial

(1) Replies

Country : South Africa

I have been a Reseller with Amplehosting for the past 5 years and late in 2012 my nightmare began. Firstly, one of my client's Online store website was mysteriously deleted on their server and they couldnt restore it because they didnt have backups. This is the website I took months developing. The just said: SORRY WE CAN'T HELP YOU. Secondly, when I went through my online statement I realized that I have been charged for some of the services that I have cancelled with them. I...

Category : IT

(1) Replies

Country : South Africa

My Ducati Multistrada 1200 has a recall on front suspension. Not unsafe, merely an irritating problem. Ordered parts 4 months ago. I called regularly but, despite promises to call back, no one ever did. Phoned again yesterday, but now the parts are on "back order". What a load of rubbish. I don't think they ever ordered the parts. Come on guys 4 months - the parts could have been flown here with a carrier pigeon already. This is one of the most expensive motorcycles in South Africa,...

Category : Motor Industry

(0) Replies

Country : South Africa

I paid my account through these lawyers which I finished to pay in February this year and had received a settlement letter. They still deducted for March, I phoned them and they denied ever getting the money it took me the whole 4 weeks to them to finally admit to receiving the month. It was then another fight for a refund and they finally said I must go and fetch the cheuque,when I get to them they gave a cheque which was less than the original amount saying they deducted 10% collection...

Category : Financial

(0) Replies

Country : South Africa

On more than one occasion I have been faced with impolite and uncooperative staff at the MTN shop in Summerstrand village. When I received an upgrade I ordered accessories and covers for my smart phone and went in once a week to collect them only to be told, in an unapologetic manner that they "had not yet arrived" - 8 months down the line I am still waiting. After about a month my phone had a chip in the body that caused no mechanical damage but would have been prevented had the sales staff...

Category : Telecommunications

(0) Replies

Country : South Africa

I sent an email to [Email Removed] on the 17/04/2013 instructing to cancel my contract with ADT, giving one month's notice. My 3-year contract expires on the 18/05/2013. I advised that without breaking contract - cancellation must be effective from end of May 2013. I also supplied my reason for cancelling (have become too expensive). I received an email back with a ticket no. I've even spoken to Vusi Mabote in call center to follow up, he advised that no cancellation was received & asked that...

Category : Security

(0) Replies

Country : South Africa

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