South Africa Complaints

no network in my area

Category : IT

(0) Replies

Country : South Africa

I would like to be contacted with regards to the following complaint for reimbursements. The reference number is KEQ430. My son was to catch the city2city bus from Belfast Mpumalanga to Pretoria on the 7th of December 2012. The scheduled time for the bus to arrive was 12h30 in Belfast and my son arrived at 12h00. At 12h40 a second city2city bus arrived travelling in the opposit direction and my son proceeded to enquire of the driver where the bus to Pretoria was. He was told that the bus was...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Abaqulusi - AGAIN! Well done, you must be one of the worst in the country! No water in our village (outside main town - a minus to start with) and told when went off yesterday that a back ackter (however it's spelt) will come out next day to dig hole to begin mending broken pipe. Guess what? No sign of anything and it's over 24hrs! Yes, you are supplying a truck of water - from our own dam over the road, but if the machine does not arrive tomorrow, does this mean no water all weekend?...

Category : Municipal

(0) Replies

Country : South Africa

cancelled service last year and paid R125.00 on the 03/11/20011 and was assured by the lady that service was cancelled and debit order wouldnt be going off, and guess what debit order still going off every month, email this morning and was advised that cancellations have to be done by email and not telephonically, so number one R125.00 has been paid and told that service is cancelled and debit order will not be going off, no I have to fork out yet again, and still pay Jan and Feb, you have...

Category : Internet Services

(3) Replies

Country : South Africa

Bad attitudes bad client service. Had an account with themfor 3 years. They never deducted and want to claim now? We thought everything was ok because they renewed the account every year. Is there no account control? George and Anri are the rudest people if met in my life.

Category : Internet Services

(1) Replies

Country : South Africa

Monday 14 Jan 2012, our home was burgled for the second time. At 07h30, my mother received a call on her mobile from ADT saying that our alarm had gone off, and they asked if everything was okay and if they should dispatch a vehicle. Mom instructed them to send a vehicle immediately as she was stuck in traffic. She in the meanwhile notified me and I tried to contact Dad at work to see if he could check the house. Mom reached home at about 07h50/08h00. She arrived before ADT did. We later...

Category : Security

(0) Replies

Country : South Africa

For days now vodacoms black berry services have been down. Since I'm using my outher black berry wich is with mtn to lodge this complaint I asume the problem is with vodacom and not black berry. When one phones vodacom custemor care u are simply told the prob is ongoing sorry good buy. That helps me and my busines zip. I wil now be switching all my phones to anouther network. No use having a smart phone when u have a stupid network

Category : Telecommunications

(0) Replies

Country : South Africa

For the past two years, since returning to South Africa, I have been trying to change my phone number and account into my name (from that of my parents). I've visited Vodacom Branches 10+ times and I have had to phone multiple people: Accounts, Credit, Sales Consultants, Heads of Customer etc. I've presented the same Documentation 6+ times to different people to get the Account changed into my name (Bank Account, Proof of physical address, Affidavit from Father, Mother's ID, My ID, etc.)...

Category : Telecommunications

(0) Replies

Country : South Africa

My Kia broke down 2weeks after the service at imperial select midrand.Its 3months later and still waiting for my car.They dont phone me back,i always have to phone them!when wanted to sell me the car they went out of their way,now dont give a damn! Gave me an old sandero to drive with and girlfriends handbag got stolen with key in it.Asked them for spare key and told me they dont have one and i must buy one!Told them its not my car nor my responsibility and they just bluntly dont care.they...

Category : Service Stations

(0) Replies

Country : South Africa

MTN BAD SERVICE I did an upgrade on the 8/01/2013 and it was approved by Lebogang who works at upgrades department and the guy who delivered the phone did not accept my copy of my passport yet it was certified and i even showed him the original passport(the reason he refused to accept it, he said the photo on the passport is not clear.Then i have questions for u mtn does it mean that the commissioner of oaths are certifying fake documents,do you still want foreign nationals to apply for...

Category : Courier

(0) Replies

Country : South Africa

R14000.00 down the tubes!!!!!! Despite the huge rave about how you have a year warrenty that protects the motor! I have had this thing for 7 months i waited from the end of Nov (because they were closed) i also emailed than with the problem. On the 8th of Jan i call owner Ivan to get some feedback i was told: YOU HAVE HAD YOUR FUN NOW ITS BROKEN I WILL LOOK INTO IT, BUT MOST PROBEBLY YOU HAVE DAMAGED IT!!!! wow this is the owner? i got my own guy out he fixed it same day!! the ampele was...

Category : Home Improvement

(0) Replies

Country : South Africa

I applied for a cellphone and laptop contract a month ago at MTN in Stellenbosch in the Eikestad Mall. These contracts was both approved immediately. Sadly till today I have not recieved the goods. After 2 weeks of doing the app I visited the branch to find out how far the application is since no one even bothered to notify me of the progress. I was told the laptop was not yet delivered. I visited the branch after 3 weeks twice, again I was told to just wait. No feedback give. After the...

Category : Telecommunications

(0) Replies

Country : South Africa

We sent our Nissan Pathfinder in to CARtime in Pinetown for a service the Wednesday 19/12/2012. They serviced our vehicle and on return we found it had no power. We took it back the next day and were told, they couldnt have done anything to it. We left for JHB the next day and called them from the road to say it still had no power, there was black smoke and that the petrol was heavy. Kishen then told us its nothing they could have done to the car. We then waited for the technical manager to...

Category : General

(0) Replies

Country : South Africa

BOUGHT NISSAN MICRA TEKNA 1.5 2011 MODEL AS A DEMO ON 12 APRIL 2012 FROM MOTORDEAL VANDERBIJLPARK. KM 14250 VEHICELE WAS SERVICED BEFORE DELIVERY. AFTER A WEEK WE REALIZED SOMETIMES A SHATTER WHEN PULLING AWAY. TOOK VEHICLE TO AGENTS. THEY REPLACED MOUNTING. TOOK VEHICLE BACK FOR SECOND TIME FOR SAME PROBLEM.AGENT INSPECTED VEHICLE, BUT COULD NOT FIND A PROBLEM.TOOK VEHICLE BACK ON 02/01/2013 FOR THE THIRD TIME FOR SAME PROBLEM.AGENT SAID THAT CANNOT DO ANYTHING. CAN YOU PLEASE HELP ME.

Category : Motor Industry

(0) Replies

Country : South Africa

Ek gee moed op en weet nie meer watter kan toe nie en het HULP nodig! My seuntjie is in Sep 2011 gebore met clubfeet, my medies weier om vir enige iets te betaal. Ons moes self die dr's en die spesiale skoene betaal wat hy moet dra! Ek het navrae gedoen en almal se vir my hy is met dit gebore en hulle moet alles dek! wat staan my te doen! Hy moet elke jaar n nuwe paar skoene kry en elke keer kos dit R2000 dan praat ek nie eers van die dr;s rekening van oor die R10 000 nie!

Category : Medical Aid

(0) Replies

Country : South Africa

SINCE AUG 2012 WE ARE TRYING INVAIN TO GET INFORMATION ON OUR FLEXI POLICY. NUMEROUS LETTERS AND PHONE CALLS LATER STILL NO RESPONCE. I WAS TOLD TODAY AFTER R122.00 OF WAISTED AIRTIME THE MANAGER HAS BEEN SEND AN EMAIL WHILE TALKING TO ME AND I WILL BE CONTACTED TODAY. ITS 6PM AND STILL NO CALL RECEIVED NOR ANY INFORMATION WE REQUESTED A FEW TIMES. I HAVE NOW CONTACTED LOCAL NEWS PAPERS AND WILL TAKE LEGAL ACTION TO THIS REGARD AS THEY ARE DENYING ME MY RIGHT TO INFO

Category : Consultant

(0) Replies

Country : South Africa

I am a former employee of Toyland Preschool and the place is not a good place for children. The children are not given enough care because there is not enough staff and the owners leave early and then the staff are left by themselves. There is not enough space so the children that are sick cant be kept seperate. The use old and vegetables to cook the food and sometimes put the food in the fridge and warm it and give it to the children the next day. Its not a nice place to leave your...

Category : Child Care

(8) Replies

Country : South Africa

my fiancé and I arrived at Ocean's view hotel on the 26 December 2012 we were booked for 4 nights stay, we paid for a self catering unit but our fridge was not working, shower doors were broken, we paid for a room with mnet but there was none. this is totally unacceptable we paid R700 a night for the most pathetic service I have ever encountered. We reported to several staff what all these problems were, but everybody was just passing on the responsibility I dont mind pay money for...

Category : Hospitality

(0) Replies

Country : South Africa

The most disgusting hotel I have ever stayed in. The room was dirty and stank. The bed was dirty and stank - there was a slug in the bed. The floor was filthy, the shower was broken. The toilet was broken, the shower was broken and the bath had brown stains on it. The booking agent (safarinow.com) advertised mnet in the room. There was no mnet and on consulting the rude receptionst he confirmed no mnet and told me the manager wasnt available to help. I would not recommend anyone to stay in...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Do not use Auto-mate Honeydew for any major or minor service! I took my car in for a major service at 7am only to discover 9 and a half hours later that my car was put on jacks for all that time with the tyres off and the bonnet open... and in the rain under the netting carport!!! Nothing had been done. The receptionist said they were having staff problems and only 3 cars had been serviced that day. When did staff problems become a customer problem, why did she not tell me in the morning and...

Category : Motor Industry

(0) Replies

Country : South Africa

Good day. I wanted to bring to your attention the disgusting craftmanship of Michael Fraquet of Jazzy Pools and Paving. I unfortunately used this company from an aquaintance from work. I required a drop in splash pool 3.5x3.0m. Some of the issues: -No outflow pipe for backwashing -Pool dropped in uneven -Poor communication and constant supervision required by our family members as owner was never on site. - No Pool Cleaning equipment delivered (still awaiting) - Process has taken...

Category : Building

(0) Replies

Country : South Africa

BMW Auto Bavaria Midrand replaced a worn engine mounting on my 2004 Mini Cooper S. When changing the component they damaged the Catalytic Converter valued at R20 000.00. When I took the vehicle back for them to have it repaired they refused to take liability for the work they performed on my vehicle. I escalated the matter to BMW Complaints Line and the verdict was that they cannot help me. I am now landed with an undriveable vehicle and in excess of R20 000-00 damage.

Category : Motor Industry

(1) Replies

Country : South Africa

I have phoned vodacom customer care to retrieve my puk number. I spoke to the lady by the name of siphokazi booi. She was very rude from the first moment she picked up the phone.she asked me security question, that I answered. She then told me that she can't assist me as I have failed to answer security question. I asked which question have I not answered correctly and she told she is not going to entertain that and hang up on me putting me straight to the machine. I'm due for an upgrade now...

Category : Consultant

(0) Replies

Country : South Africa

Dear sir/madam The above matter refers. On the evening of 16 December 2012 at approximately 23:20 my wife, received an emergency call from your Cape Town office inquiring whether or not we were home as the alarm had gone off. She informed them that we were out of town and urged them to rush to the house. A few minutes later she received feedback from the office after they had spoken to the officer that was dispatched to the house and was told there was not problem but they needed...

Category : Security

(0) Replies

Country : South Africa

As hul waag om geld van my bank af te trek voor ek di geld kry wa voor ek ansoek gedoen het dan sal ek hul in di hof sien vir bedrog en ek maak ni grapies ni ek doen

Category : Loans

(1) Replies

Country : South Africa

I purchased a cellphone contract phone on October 2011 for 24 month with a cellphone warranty of 24 months for any damage on the cellphone, I started having problems with the cellphone where on the BB 9800, the front top keypads (green answering button, Menu Button, Escape Button, Red disconnection Button) got detached from the cellphone, maybe it was my fault, none the less, i used the cellphone with no problems as I knew that the warranty will not cover that, now I have a problem where the...

Category : Telecommunications

(0) Replies

Country : South Africa

Bought a phone at Edgars store on the same week i had bought it. it accidentally fell , took in back to the store for repairs. was told thy will take it to Finrite the insurer it wil be back within 6 weeks, the 6 weeks passed came back afta 7 weeks with a report that its fixed paid R90 excess of wich i had no problem with because i believed my phone was fixed only to discover on my way out of the store that it was not fixed ( somebody ddnt do their job ) .. took it back to the store and was...

Category : Insurance

(0) Replies

Country : South Africa

To whom it may concern. I am a proud vodacom costomer who loves the "night shift" deal when you buy 12 rand or more airtime. The last time I bougt I got a message that say it expire @ 5am 21 December 2012 but when I try to make a fone call on the 20th it says that I have insufficient funds to make a call. How is that possible when it only expires the next day?!? Regard Jessica Groenewald

Category : Scams

(1) Replies

Country : South Africa

Do not trust this company. I took my car to Parow Coachworks for a repair on my doors and a scratch on my bumper. They informed me that the repair would take one week. When we arrived to collect the vehicle it was parked outside and was extremely dirty, they drove the car into the workshop where they continued to wipe the dirt off and do some touch ups, at this point I was already unhappy as I was told the car was ready for collection. Upon inspection of the car we immediately noticed the...

Category : Motor Industry

(0) Replies

Country : South Africa

Hi, Perching the 2 X Top TV units on Saturday from OK Furniture in Vanderbjilpark, I gave all the installation details the sales person which helped me which she said I will get a SMS with the Installers details…. Did NOT Happen!! Reading and complying in the sticker on the box, I sent through SMS’s through to 40004 including My ID number as requested. First SMS Sunday 11:34 9 December 2012. Second SMS Wednesday 10:37 12 December 2012 and the last SMS at Wednesday 15:46 12 December...

Category : Entertainment

(0) Replies

Country : South Africa

Basically he will tell you that he can do "EVERYTHING" the tiles they laid are not level, the walls the plastered are not square, the plumbing flooded the whole house twice? Save your money and don't use him

Category : Building

(0) Replies

Country : South Africa

Op 16Nov is my bakkie gesteel en onmiddelik by my versekering Dial Direct aangemeld.Van dag 1 af is daar geen kommunikasie van die versekering af nie en elke keer as ek bel om uit te vind wat aangaan kan ek nie met die persoon praat wat dit hanteer nie, hy sal my terugskakel. Dit gebeur nooit nie!! Selfs al met sy bestuurder oor die swak kommunikasie gesels en steeds geen verbetering nie. Nee mense ek beveel julle sterk aan om twee keer te dink voor jy Dial Direct wil gebruik. Dis nou al...

Category : Insurance

(0) Replies

Country : South Africa

How can vodacom have specials on T.V big posters on windows and NO stock in the shops. I have been a vodacom customer for many years and had never had such bad unmannered service in my live. At both the vodacom shops the assistents are unprofesional and not friendly at all. A week ago I went there tofind out what I will needs to get a BlackBerry Curve the special on TV and in there windows and today on my return there is not one that they can sell met it is 2weeks before X-mas. Must I go to...

Category : Telecommunications

(0) Replies

Country : South Africa

Firstly I waited for the bus for hours, was there at 6:30 for the 7:00pm but but the bus arrived at around 8pm to 9pm. Then I got to the table and they stamped and signed on my return ticket instead of the one I was supposed to use to go to Harare. Then the guy named Jim, who made the mistake said I should go back to the office and ask them to print a new one. I had to run there, got ther and got the ticket, when I returned the bus was pulling off. One of the guys that was packing laggage...

Category : Travel & Tourism

(0) Replies

Country : South Africa

I have a Vodacom account Burnard, Raaff & associates are handling my account as I could not pay my account due to some reasons they are handing me over for R 8 108.17, for airtime I have never received I refuse to pay this not I have a court summons, that is just nonsense how can they make you pay for something you never got will they even give me 8000 airtime that is just nonsense, the service is so rude you cannot talk to these people with the aptitude has if this has never happened to them...

Category : Telecommunications

(0) Replies

Country : South Africa

We ordered a kitchen from Alen Kitchens, and paid in full for the installations and we were promised that the installation will take 3-4 days to complete, we are sitting without a kitchen now for 4 weeks, and no attempt from Arno Fouche to even contact us for arrangements, surely when you do have the measurements of the kitchen and the money in your pocket you make sure that the product is installed as promised, so far after almost 4 weeks the carcass of the kitchen is installed, it is...

Category : Home Improvement

(0) Replies

Country : South Africa

On 2012/11/26 I went to Silverton SAPS to open a case. Capt Mosweu refused to open the case and dared me to lodge a complaint at the minister while dancing and clapping her hands behind the counter. Since when can the Police refuse to open a case and treat the complainant like dirt?

Category : Government

(0) Replies

Country : South Africa

Been battling for nearly a year for MTN to fix my account, Bradley in February said that it is sorted and can expect my credit and since then he is not responding on any of my emails.

Category : Telecommunications

(0) Replies

Country : South Africa

I HAVE A BLACKBERRY CONTRACT WITH CELLC IN OCTOBER THEY DEDUCTED R37.00 FROM MY RECHARGE AMOUNT I PHONED THEM ON VARIOUS OCCASIONES AND EVERYTIME I PHONE THEY GIVE ME A REF: NOS THAT CARRIES NO WATER REALLY. THEY TELL ME THAT THEY GOING TO REFUND ME FOR WITH THE AMOUNT FOR MORE THAN A MONTH AGO. I RECHARGED R70.00 ON THE 21/11/2012 AND MADE A CALL I WAS DOUBLE CHARGED R24.44 AND 7MIN 45SEC WAS DEDUCTED. I PHONED THEM AND NO ONE WAS ABLE TO TELL ME WHAT HAPPENED TO NEITHER THE MINUTES NOR...

Category : Telecommunications

(0) Replies

Country : South Africa

I took a pay cut at work and was unable to pay a debt of more than R20,000 to Vodacom. Vodacom handed me over to Burnard, Raaff & *** in August 2011. In September 2012 I had reduced the debt to just over R4000. In November 2012 Vodacom removed my file from Burnard, Raaff & *** and handed it over to MBD Attorneys who further added more of their interest to the outstanding +- R4000 remaining balance. I had not skipped even a single month on my payments. Now I must double-pay interest...

Category : Financial

(0) Replies

Country : South Africa

I applied for a loan - and Nedbank could not confirm my employment due to the company moving buildings. I supplied our new contact details and they have still not done anything about it. i delivered a letterhead with our new details and no one gets back to me. I have been with this bank for many years and feel that if this is the type of service then i would rather move my account elsewhere.

Category : Loans

(3) Replies

Country : South Africa

i called the Municipality yesterday at 18h00 after i arrived at home and there was no lights and was given a reference number 617/22. I made numerious phone calls at which i had to hold for over 10minutes with no reply,and also was cut off a number of times yesterday. Please help as i have been calling and they keep on telling me that they will send someone to go and check even till now, nothing has been done.

Category : Municipal

(0) Replies

Country : South Africa

RECEIVED A WRITTEN OFFER FROM JULIUS BUCHINSKY AUCTIONEERS CAPE TOWN TO INDUCE ME TO SELL A PROPERTY- OFFER ACCPTED - PROPERTY SOLD - AUCTIONEER PAID - THEN DEFAULTED ON THE ORIGINAL OFFER.- TAKEN FIVE MONTHS FOR A RESPONSE - HANDED OVER FOR COLLECTION

Category : Property

(0) Replies

Country : South Africa

this is the worst service i have ever had. my blackberry constantly freezes downloads... but when i put in my MTN simcard it works fine. i then go to vodacom and tell them the whole story... they say it is a software problem. i give it in for a software update... i get it back on the 1of nov then it still doesnt work so the same day we send it back to go to johannesburg... later i call in to check up... they then tell me that it was booked i. on the 14th of nov and that i had to wait 3...

Category : Telecommunications

(0) Replies

Country : South Africa

I have a Nokia Lumia 800 on contract. Only 7 months old. After 7 months the sound packed up. Cannot receive incoming calls. Cannot hear anything. Sent it in for repairs at Repair Centre Vodacom Langebergmall, Mosselbay. Then they want an amount to backup my data, an amount for an addaptor for me to be able to use my sim in another phone. I refused this because I am a pensioner. They gave me one of there cheapies to use. After 7 days I contacted them because I didnt hear anything. According...

Category : Service Stations

(0) Replies

Country : South Africa

WE HAD A COMPLETE NIGHTMARE DEALING WITH THIS COMPANY. WE PLACED AN ORDER FOR 2013 CALENDARS. WE PLACED OUR ORDER ON 2ND OCTOBER THEY WERE ONLY DELIVERED ON 22ND NOVEMBER. IT WAS IMPOSSIBLE TO REACH MONICA (VAN TONDER) ON HER PHONE, WE WERE LUCKY TO GET AN EMAIL REPLIED TO. DO NOT USE THIS COMPANY. TRU BLU INNOVATIONS MONICA VAN TONDER PO BOX 7480, KRUGERSDORP NORTH, 1741 (072) 410-9520 WWW.TRUBLU.CO.ZA

Category : General

(0) Replies

Country : South Africa

My mother-in-law bought shoes from stall D6 at Montana Family Market. She has had to take them back 3 times because they kept on breaking. The first two times they exchanged the shoes for her, but the third time they refused. They kept on saying that they had already exchanged the shoes two times, and that she should use glue to stick them. The lady actually brought out a container of glue to show us what the glue looks like that we should use. This makes me think that they just “fix”...

Category : General

(1) Replies

Country : South Africa

I received my new credit card from Roodepoort Absa and the following day large sums of money were withdrawn from the account. The card/pin was on my at all times. My limit was set at R 1 000.00 per day and around midnight numerous transactions in a matter of 2 minutes were processed amounting to R 6 ,000.00. I immediately phoned the credit help line to report and went to the police station and made a affidavit. On-going to the branch I was told they would not help me as they don't...

Category : Credit Cards

(2) Replies

Country : South Africa

I bought a car cash from the above mentioned dealer and they owner was the one doing the sale even they were the nicest guys until i paid them the money, theres was the service book outsanding+hand book+spare keys(thant i was told its in their safe) and that ill get them after they register the car. since then everytime i call they no one wants to talk to me and the last one i spoke to ( Vanessa) sweared at me. when i got the car it was laready due for service and we agreed that they wil be...

Category : Motor Industry

(0) Replies

Country : South Africa

I have a shipment of 20ft released from China to South Africa JHB 4/11/2012. All costs were arranged and paid in full in China(R25000) through PIL agent and I was told that NO payments will be made in SA except SARS and Custom clearance. Surprising was to receive an invoice(R8900) from PIL South Africa with a new bill to be paid. I then contacted China PIL enquiring of the invoice and they emailed confirmation that we should not pay South Africa as all payments were made. I ended up paying...

Category : Courier

(0) Replies

Country : South Africa

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