South Africa Complaints

I travel with the Gautrain on a weekly basis from Rhodes field to Sandton and back again. I have used a card that was not personalised and loaded some money on it through an electronic transaction where I paid an amount of R500 that I can prove with a bank statement. I was involved in a smash and grab incident where my hand bag was stolen and my card was in my bag. I provide the company with the saps case no and requested them to transfer the amount to a new card and they mentioned that...

Category : Travel & Tourism

(0) Replies

Country : South Africa

Mfc call centre the worst place to work for. I resigned from the company due to bad management and lack of concern from management, they driven on statistics and do not care about there employees, u a second late you get a warning, you have to ask to go to toilet and you timed, you hospitalised, they do not even have a worry to find out what happened instead they ask collegues to see if you in hospital. Managemenr needs to wake up.

Category : Banking

(0) Replies

Country : South Africa

yesterday at around 12:30 i was turned away at SILVERTON Police station simply because i had too many Proxy copies to certify, i had just 5 to be precise, the unfriendly and seemgly annoyed officer told me to go to Mamelodi cuz he's not employed to certify copies but to fight crime, well i went to waverly police station where i was assisted without any hassles..

Category : Security

(1) Replies

Country : South Africa

I went to Moyo spier yesterday to enjoy our Christmas lunch. Alot of things went wrong but I am sure my company will complain to them about this themselves. I would like to bring to their attention that I got violently ill today with stomach cramps and diarree. I was not the only one who experienced this. 90 % of the group I went with had the same simptons today. Moyo is suppose to be an elite restaurant that sells an experience and good food. I am really dissapointed and will defnitely...

Category : Restaurants

(0) Replies

Country : South Africa

no water. again. last night we had no water. phoned the afterhours no and was informed that they sent someone out to start the pumps as the resovoir is empty and they forgot to start the pump. tonight is the same story. no water. no warning. last month was the same thing. the month before that we had 3 weeks with water off every afternoon untill the next morning. when you get home there is no water. cant was, do washing, clean, cook.... yet the municipality do nothing and are not interested...

Category : Municipal

(0) Replies

Country : South Africa

We bought a louge suit in october at furniture city and they said it would be dilivered in a week and now its been two months. On request after talking to peter the manager he said it would be rectified but still he did not get back to us. We are wondering why such a well known shop like furniture city would stay for more than 2 months with out stock. We could have gone else were but we have been buying all our appliances from then for as long as we can remember and we have never had such...

Category : Retail

(0) Replies

Country : South Africa

I am baffled that your branch in Cape Town employs suicidal skanks. Please do yourself a favor listen to your recorded lines to hear how how some of your female staff openly flirts with married men. In fact its encouraged in one of your training sessions where the consultant is trained to enquire from a client, 'how may I delight you'! Dont you ever do proper background checks on prospective employees. There is one employee in particular that has had several suicidal attempts by slashing her...

Category : Insurance

(1) Replies

Country : South Africa

12 Mon 2011 I have just had a very close shave with death going at 60 km an hour in peak traffic whilst raining heavily and water puddles converting the road. The accelerator of my Land cruiser got stuck, Trying to brake the car started sliding in the water, i had a passenger with me that ask me if it wasn't my shoes or the mat. While still trying to brake and control the vehicle I remove my shoes and pulled the carpet back as far as possible but it stayed stuck. and sliding out of...

Category : Motor Industry

(0) Replies

Country : South Africa

12 Mon 2011 I have just had a very close shave with death going at 60 km an hour in peak traffic whilst raining heavily and water puddles converting the road. The accelerator of my Land cruiser got stuck, Trying to brake the car started sliding in the water, i had a passenger with me that ask me if it wasn't my shoes or the mat. While still trying to brake and control the vehicle I remove my shoes and pulled the carpet back as far as possible but it stayed stuck. and sliding out of...

Category : Motor Industry

(0) Replies

Country : South Africa

The Postgraduate Diploma that I am in the middle of studying has completely changed format. I just want to know is I can continue on the old format or if I must register for the new format in 2012. I have sent 3 emails since the 16/11/2011 and have tried to phone the Economics and Management Sciences department to no avail? This has potential financial and time implications for me and I am not getting any assistance what so ever. Bring back the Call Centre please!!!!

Category : Universities

(1) Replies

Country : South Africa

I have joined this company over the phone in January, and when I wanted to cancel in February, because I was getting divorced, they said its impossible. I have to give 3 months notice. Even though I havent signed anything. The lady told me they could put it on ice for me, but after that I have to pay the installments for 3 months, before I could cancel. I agreed to that, I had no other choice. I paid the 3 months, but saw the debit order still going off every month after that. I stopped...

Category : General

(0) Replies

Country : South Africa

Paid to join them. Was told I qualify for loan up to R50 000. Waiting for months to get application forms for finance. Phoned several times only to be told they will send it again. Still nothing. Desmond treated me like a child over the phone showing no respect. Would not let me speak to a supervisor or manager. Apparently they do not come to the phone!!! Quick to take your money and promise you the world!!! Deliver NOTHING!!!!!! MOST RUDEST Call Centre Agent I have EVER spoken to!!!

Category : Loans

(1) Replies

Country : South Africa

Paid to join them. Was told I qualify for loan up to R50 000. Waiting for months to get application forms for finance. Phoned several times only to be told they will send it again. Still nothing. Desmond treated me like a child over the phone showing no respect. Would not let me speak to a supervisor or manager. Apparently they do not come to the phone!!! Quick to take your money and promise you the world!!! Deliver NOTHING!!!!!! MOST RUDEST Call Centre Agent I have EVER spoken to!!!

Category : Loans

(0) Replies

Country : South Africa

I paid for a radiator for my car, I send all details to them to send correct radiator, they send wrong radiator, I phoned them and returned it to them, Now they don't want to give my money back to me, they will only issue me with a credit note, what must I do with that, I don't deal with cars, a credit note is a piece of paper that means nothing to me, please don't buy anything from them, they just take your money and you sit with nothing. They are not a company you can trust, please do not...

Category : Motor Industry

(0) Replies

Country : South Africa

How does Kulula expect expect anyone near 6 foot to fit in the seats. If you are not lucky enough to get an emergency excit seat, you have to endure a flight of hell.

Category : Air Travel

(5) Replies

Country : South Africa

since i did my claim on 28 October 2011 until today my problem hasn`t solvet yet.they say they haven`t receveid my claims.but i did it.My claim reference no tc36122810110078880

Category : Insurance

(0) Replies

Country : South Africa

Good day Please assist as I am now at the breaking point with the incompatancy of the helpdesk of Medshield. It started the beginning of November 2011 when I called them to get pre-authorisation for my mother for a hip replacement. The requested the ICD code as well as all the other codes. Then they request me to forward the quotations. That I have forwarded via email- 3 times. The last time was 16 November. I always calls them after I forwarded a email to check if they received...

Category : Medical Aid

(0) Replies

Country : South Africa

I have been retrenched and on 31st October 2011 I went into a Nedbank Branch in Clairmont for assistance. I then phoned Homeloan Department from the branch as i needed to know what was going to happen moving forward with my bond until i get another job. I was advised to fax my retrenchement documentation through to a Naveseen. Up until now, nobody even got back to me to advise me as to the situation. I have also phoned on several occasions to 2 numbers provided to me and nobody seems to...

Category : Loans

(2) Replies

Country : South Africa

I am being charged full vodacom rates but am given a second grade signal on edge all the time.My clients keep telling me I am breaking up when I am sitting in my chair or elsewhere in this country quite whole with no parts of my body breaking up.It is really becoming really very irritating.You phone 082111 and they come back to you and say its a handset or a card problem.they make out as though you are the idiot still after being to the Vodacom shop on many occasions and insist its not the...

Category : Telecommunications

(0) Replies

Country : South Africa

My wife has been abused emotionally by a previous employer. She went to see Ian Dowd at the CCMA, whom suggested that she resign without the month notice as he could see that she was very traumatised. Phillip Laubscher was the attorney representing her. It was found that the circumstances my wife was working under, was made unbearable by the employer. Her employer was then told that she should pay an amount over three months. With every cheque my wife received, tax was deducted and with the...

Category : Legal

(0) Replies

Country : South Africa

I made a loan at Nedbank in 2002 and was placed under administration a couple of months later. My attorneys paid the account religiously, but to my disgust an amount was deducted from my account last month without prior notification. When following this up I was told that the account was still in arrears. I contacted Nedbank and told them that this account has been paid up for a while and that I would like the monies returned into my account. Nedbank told me that my attorneys must send...

Category : Loans

(1) Replies

Country : South Africa

My company had out Annual Christmas function at Afrodisiacs/Vodoo Lounge in Edenvale. It was a diaster from the start. The minuute we walked in we recevied bad service. Out of stock of all the local mixes (coke, cordials). management were not available. The toilets were blocked and we could not use the toilets in the club as we were told to pay R50 to use a toilet. the food was cold when it eventually arrived. There were NO Vegatables on the plates. Half of the main courses that were...

Category : Restaurants

(0) Replies

Country : South Africa

I purchased curtains which were sourced for me from Dominique at the Tokai branch and they were sent to Willowbridge for collection. Here comes the sequence of events: FRIDAY 25th NOVEMBER Curtains were collected and paid for at Wetherlys Willowbridge – CASH. At the time of collection, I noticed one packet was not the same as the other 6 packets where the curtains were packaged. I questioned this to deaf ears, no one bothered to answer me and because I was in a hurry, paid and left....

Category : Retail

(0) Replies

Country : South Africa

I baught a new lounge sweet from 5 star furnitue about 3 months ago. I payd them to deliver to my home. The driver and his assistant put the first couch in the house and as the were doing the next one i saw that it would not fit through the door. he pushed from one end and i told him to leave it as i would ask the owner to remove the window. as they left i saw that they damaged the coutch and my wall curtains ect. i called the shops manager Hans. He said that he spoke to the driver and the...

Category : General

(0) Replies

Country : South Africa

NEDBANK / SAA Voyager. I Subscribe as a SAA Voyager member and I applied for a Nedbank Voyager credit card. Especially with their specific marketing of the companion ticket option. Complimentary SAA Companion Ticket On achieving the annual eligible* spend thresholds, SAA Premium and Gold Credit Card Accountholders qualify for one complimentary domestic or international Companion Ticket per calendar year (1 January to 31 December) You qualify for a companion ticket( buy one and get...

Category : Credit Cards

(3) Replies

Country : South Africa

SAA Voyager. I Subscribe as a SAA Voyager member and I applied for a Nedbank Voyager credit card. Especially with their specific marketing of the companion ticket option. Complimentary SAA Companion Ticket On achieving the annual eligible* spend thresholds, SAA Premium and Gold Credit Card Accountholders qualify for one complimentary domestic or international Companion Ticket per calendar year (1 January to 31 December) You qualify for a companion ticket( buy one and get one free)...

Category : Air Travel

(3) Replies

Country : South Africa

SAA Voyager. Subscribe as a SAA Voyager member and I applied for a Nedbank Voyager credit card. Complimentary SAA Companion Ticket On achieving the annual eligible* spend thresholds, SAA Premium and Gold Credit Card Accountholders qualify for one complimentary domestic or international Companion Ticket per calendar year (1 January to 31 December)Especially with their specific marketing of the companion ticket option. You qualify for a companion ticket( buy one and get one free) if you...

Category : Telecommunications

(0) Replies

Country : South Africa

Registered for a savings account and told my debit card would be delivered within 7 working days. Mentioned to the consultant Tebogo that I don't have any proof of resident mail on the address I gave, he then sent me a Sanlam Liquid Confirmation of residential address by cohabitant home owner, parent or employer. Which I took my time to go to the police station to get certified and had the relevant people fill the form in. Today the Courier guy comes while I am at work and I take my time...

Category : Banking

(0) Replies

Country : South Africa

Cell phone has been blocked for over three months. I never get statements so I never know what to pay. Nashua never responsed to my correspondence. I am paying for a service I cannot use.

Category : Telecommunications

(0) Replies

Country : South Africa

My car was in an accident and needed to go to this particular panel beater. I made the appointment and when I took my car in, the lady said that they forgot to tell me, but my appointment had been cancelled by them. When I got upset and asked them why they cant help me, she was very rude and asked my how the hell should they fix my car if the parts have not yet arrived. When the parts eventually arrived, I took my car in. It took two weeks to fix. When I fetched it, it was a disaster....

Category : Motor Industry

(0) Replies

Country : South Africa

I have been trying since February 2011 to obtain an upgrade on my handset, as stipulated in the contract that I am entitled too. At that stage, apparently there was a problem on my account. Nobody responded on any of my queries and I left it, a new phone was really at that stage not important. I have to advise that since February 2011, I have been paying my bill, cash. No debit order. On numerous times my phone would be disconnected, because they could not pick up my payment on their...

Category : Telecommunications

(0) Replies

Country : South Africa

I AM REALLY UNHAPPY WITH THE SERVICE PROVIDED BY CELL C ON THE 18/11/2011 I HAD TO REQUEST A LETTER STATING THAT I HAVE PAID MY ACCOUNT IN FULL TODAY IS THE 1 DEC AND STILL REFLECTS AS A DEFAULT ON MY NAME AND NOW HAVE BEEN PUT INTO A POSITON WHERE THIS IS HANGING OVER MY HEAD AND IT HAS BEEN PAID IN FULL. PLEASE BE ADVISED THAT LEGAL ACTIONS WILL BE TAKEN AS THIS ACCOUNT HAS BEEN SETTLED FOR A WHILE AND WHY MUST WE PHONE ALL THE TIME TO SEE THAT EVERYONE DOES THERE JOBS, I WANT THIS RESOLVED...

Category : Consultant

(0) Replies

Country : South Africa

ON 24.06.2011 I PAID THE DEPOSIT OVER TO ROBBIE OWNER OF ROCKSOLID AND TO TODAY NO HOUSES DOES NOT ANSEWER HIS PHONE DOES NOT ANSWER HIS EMAILS I THINK THIS IS A SCHAM

Category : Building

(4) Replies

Country : South Africa

i bought 500ml cocacola when i openend it.It was flat no gas. i went back for exchange the guy who attended me he was so stuborn with me. his name is MIKE he told me to phone cocacola company and lay a complaint there. while i bought dat cool drink from them.bad service at all they must do something about the guy.

Category : Stock Market

(1) Replies

Country : South Africa

I bought a washing machine on 25/11/11 and it was agreed that they will delive it the monday( 28/11/11). On the 28/11/11 both the salesperson and delivery man, kept contact with me.And infomed me the afternoon that their trailer broke and they wont be able to deliver on that day. We both agreed that it must be delivered the next day(29/1/11) before 11am. On that day I didnt receive anything and not even a phone call. I logged a complained, but didnt receive feedback. A when i phoned...

Category : Retail

(0) Replies

Country : South Africa

good afternoon i had a booked opointment with Alair air conditioning specialists est 1979 on monday november 28 2011 the day came and gone no one of that company even botherd to let me know that they are not coming is that what we as customers mean to a company that already instaled your systom and now it needs service they dont even let you know they are not coming ALAIR AIR CONDINING

Category : Building

(5) Replies

Country : South Africa

I got a contract phone from MTN store at manlyn upstairs next to Mr price,after a month the phone had a battery problem then i sent it back to the shop for repair but it then took long for the phone to be repaired.when the phone finally came it had no battery attached to it then i took it back but both the consultants at the reapir centre and MTN refuse to take responsibily for it,Mandisa from retail park(where the phone went for repairs)literally said she wont get in the middle of my problem...

Category : Retail

(1) Replies

Country : South Africa

I have a personal loan with Nadbank. Last month apparently they couldn't debit my account i had left enough money for them on the debit day, they were having systems problems so they say. someone called me asked to call back they never did. Then I was called on the 17-11-2011 spoke to the agent she told me they debited my account on the 16-11-2011 asked who gave them the authority she said she called me the day before I never answered, so that gives them the right to take whatever money is in...

Category : Loans

(4) Replies

Country : South Africa

WAITING FOREVER TO GET FEEDBACK ON MY PROPOSAL IS UNACCEPTABLE, AND THAT FROM THE UNIVERSITY OF SOUTH AFRICA. THEIR CORRESPONDENCE IS ABSOLUTELY INEFFECTIVE AND WE AS STUDENTS ARE NOT STUDYING FOR FREE. WE DON'T HAVE ALL THE TIME IN THE WORLD TO STUDY, IT'S NOT FAIR THAT THEY TAKE ON TOO MUCH TO HANDLE AND THEN WE MUST SUFFER THE CONSEQUENCES. I REALLY HAD VERY HIGH EXPECTATIONS FROM A WORLD RENOWNED ACADEMIC INSTITUTIONS. I FEEL SO DISPONDENT AND NOW AM TAKING MY STUDIES ELSEWHERE, AS...

Category : Universities

(1) Replies

Country : South Africa

I received a bill for GPRS roaming while overseas in June. I phoned Cell C to sort this out because I never used my phone for internet while there (R826). It is nearly 5 months later now. Mr Mbongeni phoned me ones to tell me he will investigate and get back to me. They cant sort out any account problems and NO client service at all. Very quick to take your money every month but feel nothing for customers.

Category : Consultant

(4) Replies

Country : South Africa

On the 13th of November 2011 I saw an advert for a 8 foot trampoline selling for the price of R1299,00. When I eventually arrived at Game Cape Gate they informed me that they had no stock but that I could pay so long. They'll give me a call as new stock arrives. I paid an amount of R1299 for the trampoline and waited. On Saterday the 19th of November 2011 I called them wanting to find out what happened to my trampoline. I also wanted to inform them that my cellnr on the invoice was incorrect...

Category : Retail

(0) Replies

Country : South Africa

When I enquired about rate for physio I am told R200 per session. I went only for as many times my medical aid funds would allow. Now suddenly I owe Omnicare as the medical aid is exhausted, when I query this with them now they tell me it's the cash rate, whereas they knew at the time I'll be using my medical aid. This is real miscommunication from their reception or otherwise a way of making extra money. Wonder how many people gets caught out like this. Definately no way I will be...

Category : Medical Aid

(0) Replies

Country : South Africa

junkmail ads will rip you off if you dont dubbhle check your ads every week. I pay junkmail a monthly fee for to junkmail for one add a week and im sure there is a lot of people that does the same. youll pay and the ad wil appear only once there after no ads for the whole month. i sopke to Tina in pretoria branch countless times and then she cant even get my acc after about 2 days does she only come back to me just to tell me i have to fax all proof of payment to her. just tell me woman in...

Category : General

(0) Replies

Country : South Africa

I went to Tweelingspan clinic(Taung)in the north west on 05/11/2011.Two ladies who were on duty were horrible.I could not get their names since they were not wearing name badges which is a requirement.The type of service you get in that goverment institutions is appalling to say the least.I went to the clinic because I had tonsilitis and I was in great pain,but I left without any help and went to a Doctor instead.They look at you in disbelief when you raise concerns about the type of service...

Category : Government

(3) Replies

Country : South Africa

L-vision asked us to be extras on the set of Erfsondes on the 20/9/2011. we were there and they said they would pay us by the end of August 2011.It is already the end of Nov 2011 and still nothing. We phoned them and they responded by the following: no payment received from Erfsondes, will pay the end of the week, will pay the end of the month, don't have money etc. everytime it's a different story. please help!

Category : Entertainment

(2) Replies

Country : South Africa

RECENTLY I HAVE BEEN DEBITED FOR SMS SUBSCRIPTIONS THAT I KNOW NOTHING ABOUT. I CONTACTED CELL C AND RAISED MY CONCERN THAT I AM BEING BILLED FOR A SERVICE THAT I NEITHER ACQUIRED NOR SUBSCRIBED TO. THEY COULDN’T GIVE A CONTINENTAL HOOD QUITE FRANKLY AND JUST RESPONDED TO ME – IN A NUTSHELL – THAT THEY CAN BASICALLY DO “NOTHING ABOUT THIS”. HOW IS IT POSSIBLE, I’M PAYING THEM FOR A SERVICE THAT I’M NOT RECEIVING, WHO THEN IS HAVING “ACCESS” TO MY MONEY”??

Category : General

(0) Replies

Country : South Africa

RECENTLY I HAVE BEEN DEBITED FOR SMS SUBSCRIPTIONS THAT I KNOW NOTHING ABOUT. I CONTACTED CELL C AND RAISED MY CONCERN THAT I AM BEING BILLED FOR A SERVICE THAT I NEITHER ACQUIRED NOR SUBSCRIBED TO. THEY COULDN’T GIVE A CONTINENTAL HOOD QUITE FRANKLY AND JUST RESPONDED TO ME – IN A NUTSHELL – THAT THEY CAN BASICALLY DO “NOTHING ABOUT THIS”. HOW IS IT POSSIBLE, I’M PAYING THEM FOR A SERVICE THAT I’M NOT RECEIVING, WHO THEN IS HAVING “ACCESS” TO MY MONEY”??

Category : General

(0) Replies

Country : South Africa

RECENTLY I HAVE BEEN DEBITED FOR SMS SUBSCRIPTIONS THAT I KNOW NOTHING ABOUT. I CONTACTED CELL C AND RAISED MY CONCERN THAT I AM BEING BILLED FOR A SERVICE THAT I NEITHER ACQUIRED NOR SUBSCRIBED TO. THEY COULDN’T GIVE A CONTINENTAL HOOD QUITE FRANKLY AND JUST RESPONDED TO ME – IN A NUTSHELL – THAT THEY CAN BASICALLY DO “NOTHING ABOUT THIS”. HOW IS IT POSSIBLE, I’M PAYING THEM FOR A SERVICE THAT I’M NOT RECEIVING, WHO THEN IS HAVING “ACCESS” TO MY MONEY”??

Category : Electronics

(2) Replies

Country : South Africa

JEAN MARAIS WHO IS THE OWNER OF THIS COMPANY HAS INSTALLED CAMERAS ON MY PROPERTY ALREADY A YEAR AGAO, FOR WHICH I PAID HIM FULLY, I CONTINUED AND AM STILL HAVING PROBLEMS WITH THE EQUIPMENT AND HE IS FAILING TO REPAIR / REPLACE THE FAULTY CAMERAS. I WAS FOOL ENOUGH TO GIVE HIM AN ADDITIONAL CAMERA JOB IN MY COMPLEX AS HE PROMISED TO SORT THIS OUT WHEN HE DOES THE NEW INSTALLATION. I WAS FOOL ENOUGH TO PAY HIM FOR THIS JOB - AND HAVE HAD PROBLEMS WITH THE INSTALLATION FROM THE ONSET ALSO....

Category : Electronics

(1) Replies

Country : South Africa

The service is shit, and I'm struggling to get the problem solved. The staff is incompetent and staff in the complaints department is arrogant and incompetent. One of their staff phoned me to try and solve the problem, but he was not nice to me at all. I think they must get somebody that can work with the public and not be arrogant. Outsurance state that they sort out a claim within 24hour, and I'm waiting nearly 4 weeks for payment.

Category : Insurance

(1) Replies

Country : South Africa