South Africa Complaints

I received and sms stating that my credit card qualifies for a 50% settlement discount. I contacted Standard bank to be told that the sms was sent in error. I asked the consultant if I could log a complaint. She provided me with her Team Leaders email address who asked me to email a screenshot of the sms received. This was sent on the 26th October 2018 at 16:16. I sent a follow up email to the team leader on the 1st November at 10:55 stating that I gave him enough time to address my query...

Category : Credit Cards

(0) Replies

Country : South Africa

My fax line stopped working about 6 months ago. we cancelled it at at Telkom Wonder Park office do not know if it is stopped then at the end of September I tried to cancel the other lines - was not able to do it at Telkom Wonder Park as well as online as well as the app. A lady at Telkom also promised to assist as a friend but even she was unable to cancel it the numbers to cancel is 011 440 6175 0117868114 0117869245 and 0861113843 Al the accounts is for DJ Slabbert trading as G&D...

Category : Telecommunications

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Country : South Africa

i am an active and gud payer account holder but was soo disappointed when I went to one of your branches in Pietermaritzburg church street uptown.My brother accompanied me to make a payment but staff members never realised we were together and they started talking very disrespectful am mean thing as he left the shop leaving be behind not knowing I Was with him they started gossiping about how urgly he was dressed they went as far as calling him Robocop, I reported this matter to the manager...

Category : Service Stations

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Country : South Africa

My problem relates to Didintle (911231 5548085). He together with Tshiamo set for N5 Trimester Examination in November 2014, while Tshiamo was writing electrical related subjects. To my disappointment Didintle cannot get the official results from the Department up to now. I called your office in January 2015 and spoken to a lady (white one’s accent). She gave me the results, telephonically but complaint about the number of subjects that Didintle wrote at once. She told me that he was not...

Category : Education

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Country : South Africa

I bought a canopy from beekman Silverton, in Pretoria in December 2014. Painting on the canopy and other things were of a poor quality. I register the problems with them and they promised to come for the canopy in January 2015. They refused to come and collect it as promised and wanted me to bring it. They only came to collect it on 27 January 2015. At that stage I was not happy with their service and demanded that I be refunded. They refused to refund me. I took the case to Scorpion Legal...

Category : Retail

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Country : South Africa

Louis Cronje To:[email protected] 30 Oct at 14:48 Hi, I bought in Feb'18 a 2005 A8 4.2 quatro which is still at Audi Center EL but will be removed this Friday. It got there by tow truck from KWT, I was with the truck, as engine over heated. I was then told by Ashley Griep that I must pay upfront R19 550.00 (eft attached) for stripping engine to determine cause/s of over heating. This was done - BUT - they could not say why it over heated!!!!!! ALSO,...

Category : Motor Industry

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Country : South Africa

I have given my car to Disa Auto Service in Somerset West on the 29 October 2018 to install shocks and fog lights ,Thursday they call to say my car is ready for collection when i pick up my car the radio light was on but the radio doesn't play immediately i ask them they said they also noticed that but their work didn't affect the radio i was ask to bring back the car next Monday i did but again my radio car was not fix, I am very disappointed with the service they gave its not my first time...

Category : Motor Industry

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Country : South Africa

In my knowledge hospitality is all about being welcoming and willing to assist town lodge Midrand leave a lot to be desired the place must loose all the stars,Sbonelo was the Male receptionist that attended to me, he knows nothing about treating people well am not sure where the guy was trained but I had to force information out of him information that he should give to me automatically as a guest. Now let talk about the hotel itself it smells of cigarettes on every corridor you walk...

Category : Hospitality

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Country : South Africa

FNB reversed a debit order without my authority. I was also not notified about that reversal. Now I'm left with a debt and I have no funds to make the payment to my debtor.

Category : General

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Country : South Africa

Benna Bok advertise products on sale, only when you order, you are informed that they do not have stock and there is a waiting period. I ordered and paid on the 28th of August and when I was informed of the waiting period, I then cancelled my order the very next day (I needed the travel bag for an overseas trip in September), only to be informed that they will now deduct 25% as a cancellation fee - they have not had any expenses as I cancelled immediately. They keep on referring to the T's...

Category : Retail

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Country : South Africa

During late April this year my husband was approached by VHI and told that we won an overseas holiday and we need to go and claim our price at a hotel in Kempton Park. We were very sceptical about this and asked them numerous times if this is timeshare which they denied. We were tempted into a presentation and made a lot of promises. One of these were that they will sell our mid-week break points from Holiday Club on our behalf which will give us a good monthly income. Together with that they...

Category : Travel & Tourism

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Country : South Africa

hi i took insurance cover in September 2018 with absa-idirect insurence , now that i have been involved in an accident im told that i did not disclose the claim that was not paid in 2016 from a different car, i dont undesrtand why i cannot be covered since my premiums are up to date and their bases of rejection cannot be found since the involved car in an accident is not even mentioned on the tape/disc they send me today 05/11/2018 i also dont undestand why i was not made aware that im...

Category : Insurance

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Country : South Africa

I arrived at till to pay,The cahier didn't even greet me,she just said plastic and asked why you don't greet are u angry 😠 and her respond was its non of my business.why you hire people who doesn't treat costumes in a right way.and her name is phila.

Category : General

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Country : South Africa

It is simply criminal that Telkom is allowed to advertise "unlimited internet" when their service is apparently so poor that at peak performance, "unlimited" offering they deliver LESS than the limted offerings poorly on horrendous performance; i.e. Speed Test Ping Telkom 226 Competitor 34 Downl Tel 2.78 Comp 13.34 Upload Tel 0.12 Comp 1.93 They have been "busy investigating" for ever! Surely guys , get out the market till you cab compete!!!!

Category : Internet Services

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Country : South Africa

My name is Noluthando Tyala ID no:8601031032086, i have applied for my UIF on the 17th sept 2018 and i was told to come back on the 17th october 2018 and before that date i received an sms from labour department stating that my UIF claim was rejected with no imformation as to why was it rejected, the sms only said i can submit a Notice of appeal or a shall call to enquire as to why. Indeed i called and i discovered that they need UI19 from FNB then i went back on the 09 october to submit the...

Category : Government

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Country : South Africa

I applied for a fibre line from TElkom on 21 OCTOBER 2018. Iwas told that I would get it within 5 to 10 working days as fibre was present in Loch Road Rondebosch. Problem 11 working days later no connection Their technician said that fibre was not available in my area. Conclusion : Telkom lies 2. multiple calls to service dept, unhelpful call center agents. Impression -Telkom is a poorly staffed company, poorly trained agents 3.telkom answers calls within 1 min to sales...

Category : Telecommunications

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Country : South Africa

I have a long standing ADSL CONTRACT that I pay R580.00 per month. To my dismay I have not had the adsl internet functioning since 07OCTOBER 2018. I have made numerous calls to the technical support system at mweb.Some of the technicians are plainly useless and poorly trained . They advised me that the problem is with Telkom. Telkom stated that they resolved the problem as per the mweb ticket. I still do not have the internet since 07 October 2018. Their rrecords (MWEB0 on data usage will...

Category : Telecommunications

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Country : South Africa

On the morning of the 01st November, and order via phone was placed for 2 bacon&egg sandwiches with no chips. When I went to collect, I told the cashier that the order was placed already, im just paying. Then she asked me, do you want chips with it and I said no. she asked me how you would like your eggs and I said the order was placed already. Im just collecting an paying. Her response to me was 'WHY DID YOU JUST SAY SO" and then I told her that it was what I told her when I came in. when...

Category : Fast Food

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Country : South Africa

I enterted in a contract with the Stock Market College. Their terms and conditions allow me to rescind the contract within 5 working days. I did so and when I spoke to my salesman He said his boss had already sent the info. I then got a phone call from their head office and I explained my plight and the gentleman gave me an email address to their credit department. I had sent them an sms with the specified five day period but I never got back my deposit of R1200.00 and further they went...

Category : Stock Market

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Country : South Africa

I live in Boshoff Street, La Hoff, Klerksdorp. There is a Vodacom Cellphone tower in our street. Alongside the road at the tower, someone has dug a huge hole with no warning that it is there. There is a large roll of optical fibre line in the hole. This has been left like this for at least two months, but probably closer to six months. Someone will ride or fall into this one night and be killed. I phoned Vodacom. They denied that there was a tower in Boshoff Street, even though I gave them...

Category : Telecommunications

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Country : South Africa

4 CITIES FURNITURE REMOVALS IS SCAMMING PEOPLE. THEY MAQUARADEAS A FURNITURE REMOVAL COMPANY BASED IN WC WHEN THEY DO NOT EVEN HAVE TRUCKS. THEY WERE A NO SHOW FOR PICKUP IN SEPTEMBER AND WHEN I COULD FINALLY GET HOLD OF THEM A LADY CALLED Elize Theron ADVISED ME THAT THEY WERE GOING TO COME FOR THE PICKUPA WEEK LATER. AFTER I SAID ANS ASKED FOR MY DEPOSIT BACK SHE SAID IT WOULD BE PAID AT THE END OF OCTOBER. OCTOBER HAS PASSED AND NOW SHE IS NO LONGER RESPONDING TO MY EMAILS NOR PICKING UP...

Category : Scams

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Country : South Africa

My phone was collected 6 weeks ago and I have not received my phone yet no phone call from them nothing but I am bring billed for a phone I don't have Mr price mobile for you

Category : Telecommunications

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Country : South Africa

We applied for the Afrihost Fibre package with Vumatel as the Fibre partner on the 28 August 2018 and were advised by Afrihost that it will take up to 4 weeks to install fibre to our address. Upon registering for the package we were requested to first state our location, i.e. physical address to ascertain whether there were existing Fibre installations in the area, to which we were advised that Vumatel was the existing company in the area and we were eligible to have fibre in our home. We...

Category : Internet Services

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Country : South Africa

I strongly feel that some MWeb employees should not receive salaries as it undoubtedly appears that they really don’t care about their clients. There is absolutely NO client service! On the 19th of July 2018 shortly after 12:00 as per appointment Mr Elmar Stoffels, one of the field sales agents of MWeb, visited myself and my Personal Assistant, Mr Herschelle Vries, at my offices/residence in Chrismar, Bellville to explain the much advertised fibre package. A few days later, namely...

Category : Internet Services

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Country : South Africa

With regards to my earlier complaint, I would also want to add that Cellinah said to me "You people are always like this" (during our telephone conversation) When I asked her what she meant, she didn't want to reply - I am sure you will be able to make your own deduction on this and hope that you act on this in order to keep customers

Category : Retail

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Country : South Africa

I wanted to return goods to Sheet Street Branch [email protected] at about 14h00. As I paid with a debit card, they can apparently only return cash. They said I must come back or go to another store!!! (already been to Centurion with same excuse) The manager, Celinnah, was then phoned to speak to me telephonically - she was EXTREMELY RUDE, insinuating that it is not their problem. The phone was put down in my ear twice! This empluee is in no way an asset, but a liability, to the store and should be...

Category : Retail

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Country : South Africa

I've been retrenched and have a policy to cover my installment for 6 months. Every month MFC still deduct the premium from my account and then I have to ask them for a refund. As from the 1st of October I wrote a few letters asking for a refund and they undertook to refund me within 7 to 14 working days, but nothing happens. According to my records the insurance still covers my premium up 'till the first of November 2018. Therefore, by the first of November they will have to refund me with...

Category : Financial

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Country : South Africa

I was a patient at maternity section, ward 63. Nurses they are not attending to patients when they need help with something and they are busy taking of the patients food for themselves. When ladies are asking for bedding and gowns, they are told theres nothing but we could see there was in the store room. After a patient complained to a cleaner who was screaming and talking,that she came from operation and needed rest, the cleaner told her you must go sleep at home this is not a private...

Category : Medical

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Country : South Africa

Is anything being done with GEPF not paying out pension timelously? This is ridiculous

Category : Government

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Country : South Africa

I am disturbed by pep staff who ignored me as the client only wanted to know when te shop is going to open as it was 09:10 already and staff sitting chatting to each other ignoring me trying to gain their attention.

Category : Consultant

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Country : South Africa

Hi I wud like to complain abt one of the cashier at Pep store in Newntown junctions in Johannesburg her name is Beverly she is so rude to customer's as I was there during the day today as I was queuing waiting for my turn she was rude to customers that she was helping them and wen I final got to her I ask her why is she rude to her customers she said to me I mast mind my own business and I as to her her behavior is not OK to us customers she said that's fine I must mind my business!! So nw hw...

Category : Family & Relationships

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Country : South Africa

Good day I bought a shoe at Charles & Keith mall of Africa about a month ago and I noticed that the shoe is cracking I took it back cause I work at Charles and Keith and gave it to my manager she then told me that the shoe was small and it has stretched then she sent our franchise manager a picture of the shoe and then I was told that I will not get any refund or exchange but I'm so surprised because this is a quality brand and it's suppose to last me but I'm being treated badly had it been...

Category : Retail

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Country : South Africa

Lay bye refund

Category : General

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Country : South Africa

I have flown FlySafair before and have had good experience and bad as well as delayed flights, but the worst is when I booked First Car Rental through them at a 15% discount (Lanseria to Cape Town return). All vehicles that I have rented on my business trips I have always filled the car on returning it to the company. However in this case it was a disaster. The car was checked and the guy who checked the vehicle on my return even thanked me for filling the car. However on receipt of the...

Category : Motor Industry

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Country : South Africa

I bought myself a Samsung S7 edge phone as I never had problems with any of my other samsung phones. I still have a S4 mini that is working. The S7 had been repaired twice for charging problems and moisture but it is a waterproof phone. I an really dissatisfied with this phone.

Category : Electronics

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Country : South Africa

Clientel sold unlawfully one of their products to my Aunt by illegally swipping her bank card so that they can run unauthorised debit order that she cannot even reverse it at the bank. Now my aunt must suffer cause of the clientele bogus and scammers so called consultants who stand in the malls and rob innocent people of their hard earned and last money. Clientel so called consultants use a small device to steal peoples' money . They make you swipe your bank card and enter pin code by so...

Category : Insurance

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Country : South Africa

I lost my on 5 September 2018 I completed the claim form when I phone the insurance company they're taking me from pillar to post, they always say they will call me. back but they never call me back not even once or they're always off line but money is being deducted on my bank account, I wrote emails nothing has changed, I still don't have a phone, I spoke to peace, nomonde I forgot others, just want them to replace my phone that's all Thanks advance

Category : Insurance

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Country : South Africa

CATITEC is the pits! I have been experiencing the same problem for three months already. My agreement for my loan is that they can take the instalment off at the end of the month when my salary comes into my account. On the 25th of the month I get some money which is really just to carry me through to the end of the month when my salary get in. So they are so greedy that they take their instalment and leaves me with no money. This is day light robbery. They promised to resolve the problem but...

Category : Banking

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Country : South Africa

I registered on their website because they assist with loans. I have had no response from any of their lenders. Today I cancelled the service agreement and they have forwarded me a statement for "early settlement" The original agreement was R429 start up and R99 per month for 12 months. The "early settlement" is R429 + 1 month @ R99 and 9 months @ R49. This is totally unfair in my opinion. You register for the service in the hopes you will assisted and then they debit your account....

Category : Financial

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Country : South Africa

I'm a fnb connect sim card user but their network is very poor.i tried to port out to other networks in South Africa but I couldn't.i can't carry on with this sim card,please help me out.my existing number is 0638797552. Thank you. Eric

Category : Banking

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Country : South Africa

Contacted Doves on the 15-10-2018 @around 15H48 spoke to Zinhle confirmed that I was able to claim as my mother inlaw had passedon AND she even sent me the claims form to fill in AND send it back, on Tuesday the 16 October spoke to a lady by the name of Mechale who confirmed as well that they will be assisting me with a claim AND the deceased with be fetch from Bara hospital to their pallor in Bramfontain arrangement were made on Wednesday as they were suppose to fetch the deceased I was...

Category : Insurance

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Country : South Africa

Bad Service by Pharmacy Direct. You never get you medication in time despite how desperate you are. It's like they only know one sentence...."probably in 2 days time" Two days usually turns into 2 weeks. Our health deteriorate because of their poor service

Category : Courier

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Country : South Africa

I have been trying since 9 May 2018 to transfer my Dads phone that he has had for over 40 years ie 031 2081327 from one address to another..sadly I have made over 20 calls..but have had no assistance.. each time I call I speak to "new" person and told something different..in Spetember I gor through to Shanique Devoe Pillay and was soo happy as I thought..thank goodness this will now be sorted out..a phone and sim for a fixed line look alike was couried to me as we have problems with...

Category : Telecommunications

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Country : South Africa

paxi machine was stolen a week ago and not replaced yet. no drliveries can go

Category : General

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Country : South Africa

I took out at policy for my domestic worker in 1993 to provide for per pension. The policy is in my Domestic workers name, and all correspondence was sent to her. A month ago she came to me and showed me the letter which Liberty had sent her with a breakdown of her benefits and also the growth of the fund. Well I almost hit the roof, I pay R931 on this policy monthly. Of which only R376.45 is invested on her behalf. The balance of R554.55 is taken for admin fees, family funeral and...

Category : Life Insurance

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Country : South Africa

On 15 September 2018, our Nissan Qashqai, 2015 model caught alight on the N2, airport approach road, Cape Town. Outsurance registerd towing company CF Towing, removed evidence from the wreck. Therefore the forensic report was inconclusive.Both Nissan and Outsurance have washed their hands of any further acion. The car was 3 years old, had 52 ooo on the clock and was thus well within the warranty period. What is the point of having a great warranty then ?

Category : Motor Industry

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Country : South Africa

Hi all had the same similar problem with lifestyle legal.sending me threat letters through email to be blacklisted and that I have been handed over for a service which was not provided.I applied for a loan no money received but debits went of on my bank account for no services rendered.If you try to call them they put the phone down in your ear to find out what's going on why monies been deducted.they very Rude and this is fraud and a scam.I do not know what to do further.any advice will be...

Category : Loans

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Country : South Africa

I am really disappointed and angry at Bidvest McCarthy End Street Nissan in Johannesburg for BAD SERVICE and UNCLEAR communication and now they are bullying me to pay for BAD SERVICE I drove my Nissan Navara 2.5 dCI 4x2 to Bidvest McCarthy End Street Nissan in Johannesburg for them to replace a radiator water bottle which was leaking. On the 13/08/2018 they advised me to leave my car with them so that they will order and replace the radiator water bottle. They gave me a blank form to sign...

Category : Motor Industry

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Country : South Africa

My father pensioner was registered on my husbands medical aid GEMS Beryl 000797814. My husband and I are teachers and this is what we can afford although we are aware that this is the lowest scheme but we had at least the assurance that my father would be cared after if he lands in hospital as 100% coverage is under written in the scheme. Father landed in hospital 26/5 in ICU, was send home by Dr Fourie but was back at NETCARE in ICU the next day where he died on 17/06/2018. Inquires were...

Category : Medical

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Country : South Africa

My name is mpho rambau from phalaborwa in limpopo.i bought an. N46 e90 bmw engine from rojan engines on the 8th october 2018 and had a one month warrenty. I was couriered an N42 engine instead of an N46 engine. I called rojan engines and spoke to the sales man brandon explaining my problem to them and i was told that they are still waiting for the boss and they will call me.rojan engines never called me until i decided to call them after 48 hours.i was instructed to install the N42 engine by...

Category : Motor Industry

(0) Replies

Country : South Africa