South Africa Complaints

We noticed an increased amount in the billing and determined that the issue was water-consumption based, we logged a call on a Saturday, the team managed to come through on a Monday to "fix", which meant replacing the water meter. Now at the time we noticed there was obvious billing activities that had already occurred, so that meant we had over 2 months of this "extra" billing based on the water consumption (which we fully paid mind you to avoid being cut off - they wont waste time with...

Category : Government

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Country : South Africa

This is a complaint regarding FNB Homeloans regarding an application that is now taking 6 weeks to be approved. Initially I was told that it takes 7 working days to process a readvance application and six weeks later I am still waiting. The Consultant that I was communicating with does not respond to email nor answer her phone. I have not received any joy from this Consultant and each time I call the call centre it's either the loan is approved and I must wait 48hrs to being asked...

Category : Loans

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Country : South Africa

i applied for a laptop contract with telkom online, someone then phoned me back and completed the application with me, told me the laptop is in stock. got a sms that i am approved and the lady phoned me back again telling me i am approved confirming my details and telling me my first debit order will go off in 1 - 3 working days & i will then receive my laptop within 5-7 working days. my debit order went of on the 14th of september 2017 for R599. so the days past as i waited for my laptop. i...

Category : Telecommunications

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Country : South Africa

Burger King Brackenfell Cape Town, don't want to supply advertised special, due to there own rules when it suits them, nothing printed on till slip for next purchase, but instore you're informed, called the call centre, useless, can't provide refno for complain, they don't use refno's for complains How can rules be adhere, if customer don't read or see it where needed to

Category : Fast Food

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Country : South Africa

Be very wary of shopping in Checkers Mall of Africa. Staff are poorly trained and rude. Bought cultured cream on the 07/10/17 the sell by date was 02/10/17.Asked assistant behind the bread counter if the loafs of bread where fresh today in which she replied YES. Once home found out it was stall and yesterday datch. I'll never shop at that branch or any other one again.

Category : General

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Country : South Africa

Took my vehicle in for repairs at Galliga autobody. Was told that I would be called later that day a given feedback on the progress of the vehicle and if the parts had been purchased. Nothing ever happened till I called the next afternoon asking for a update. A 2/3 day job was finally done in 4 and a half. These guys promise the world and produce NADA NOTHING. Service is really bad. Only person that was helpful was Henry the workshop manager. He had the decency to call after I complained...

Category : General

(0) Replies

Country : South Africa

I bought a phone at Ackermans 2017-08-29 three weeks later the phone switched off. Tried charging the phone but nothing happened I decided to take the phone back to the nearest store Ackermans wonder park 2017-09-26 with the charger I was send back by Lerato do the fact that I did not have the earphone and the box that they gave me when I bought the phone. I returned the phone back to them 2017-09-27 and Lerato assisted me at wonder park and told me that the phone has to be booked in to be...

Category : Electronics

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Country : South Africa

i took policy with clientele and was under impression that it was funeral cover , and my debit order date that i gave to them was the last day of the month, clientele went on and debited on my account on the 9th which i never authorized and i called in and asked for the money as it was not even my money that they took and i was told that they cannot refund the money, i continue to send emails with the same query and all i was getting was automated response that i will be contacted in 3...

Category : Insurance

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Country : South Africa

MTN is taking airtime and data from us without using the airtime or data...Airtime is taken whilst asleep, really. Please return my airtime before I sue you because there is no way you can be charged for not using your airtime even if its a text meassage can you be charged R30.00 for a text message. Really. I am going to teach you a lesson MTN. Await a law suit.

Category : Telecommunications

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Country : South Africa

Game Kimberley has the worst ever service!!Second time in 1 year that my tumble dryer breaks.Had to go to game,do not want to exchange.Defy was phoned and got a ref number.After 4 days had not been called as promised.Phoned game and had to be on hold for 10 min just to here consultant that assisted me was on lunch.Left details for her to phone me back and that never happend.I have been trying to get through to them again today and the phones just dont get answered.Cant complain about the...

Category : Electronics

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Country : South Africa

I bought a ticket for my mom on the 3/10 for the 5th departing from Queenstown to jhb ,got a ref nr 707865.On arrival she was then informed of the wrong date and was charged a penalty of R20 and R270 for new ticket.This was all done on the ref 707865 ,no new reference given. I went to park station and was assisted by Nonkululeko,she acknowledged that the cashier made a mistake as we never signed which is mandatory, she further told me the cashier in Queenstown was also suppose to call and...

Category : Travel & Tourism

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Country : South Africa

admin officer did not want to approve an employee special leave for examination purpose. instead she was told that their seniors does wants everyone at work hence she was asked to bring her time table prior to her examination. she was booked in day before her examination but she decided to stay home and study.

Category : Retail

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Country : South Africa

End April '17 tenants moved out, I asked Sanelisiwe Soni nee'Mlondo to assist me in getting tenants. Told her to get keys from gate security so as to show prospective tenants. I have since leant that as at 1st August'17, she secured tenants, took the rental money for herself. On the 14th September even though she knew that there were tenants already, she made me pay for my property to be featured on private property adverts I asked Claudette Pulley to ask Mrs Soni to call me as I was...

Category : Property

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Country : South Africa

On Tuesday 10th October I went to Game stores at N1 City, Goodwood,Cape Town to purchase a 32inch Samsung TV on special for R2999.After taking my particulars I was told I do not have a valid TV licence by the lady doing the authorisation.I told her I do have a licence and showed her the proof of payment.She told me my proof is worth nothing as her system shows I have no licence.I asked her to confirm with the SABC and she told me to call them myself.I then called the SABC from my cell and the...

Category : Retail

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Country : South Africa

I took iPhone 7Plus with MTN in Cresta on contract on the 24th August 2017. In less than 2 weeks the phone had a speaker problem. I then called MTN cresta and they told me to bring in for exchange. I took it in on the 14th September 2017. Today is the 16th October 2017 and I still don't have the phone that I was told that it will be back with 14days. The agents working in MTN cresta are highly incompetent, I've been thrown from pillar to pillar by Mbongeni, Victor and Sizwe who is now not...

Category : Telecommunications

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Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : Loans

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Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : General

(0) Replies

Country : South Africa

Hello MAM/ SIR we were sold a house under false pretense, The previous owner called a contractor out just before the sale of the in 2015 to quote on the roof, it just so happened we called the same contractor out to give us a quote and he said he did a quote on the roof and told the previous owner his not going to touch it and his noted it on our quote. THE estate agent brought a discloser form for the previous owner to sign and he refused to sign it, the estate agent did not advise...

Category : Legal

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Country : South Africa

Let me start off by saying that I'm addicted to woolworths pizza I can have it for breakfast,lunch and dinner.Today I went to Woolworths in Cedar square to buy my pizza first of all the lady didn't greet me but that's fine I ordered my pizza which normally takes 10 minutes to prepare I then told the lady that I was coming back coz I had to quickly go buy a few things at pick n pay.Upon my return I find her chatting with her colligues and again she doesn't acknowledge me and she rudely gives...

Category : Fast Food

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Country : South Africa

19 September 2017 –claim submitted by Themba Auto Clinic for Clutch Kit and authorized for Clutch Kit – R3000 28 September 2017 – claim submitted by Themba Auto Clinic for Gearbox and authorized for Gearbox – R6000 16 October 2017 - claim authorized for R1999.99 On receiving confirmation that the claim for Gearbox was authorized at R6000.00, I called Innovation to query this as my daughter's policy states that Gearbox is R8000. It was found that Innovation had captured her policy...

Category : Insurance

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Country : South Africa