South Africa Complaints

I own a Huawei P20 PRO which I took via Telkon in September 2018. Phone died on me in Septermber 2019 , phone just switched off. I took it to Somerset Mall Huawei store on the 29 September 2019 and even today the phone is still with them and I am now paying for a service that I am not using which I feel is very much unfair. I have made numerous attempts to make contact with the store and every time I was given a different story that the store is waiting for the parts or a manage will call...

Category : Retail

(0) Replies

Country : South Africa

I did my shopping & went to the fitting room with no staff member in sight once I've located one I was told to go in with no assistance not even checking what I'm taking in and the same applied with coming out. Went to queue & for a good 10 minutes one teller at the till assisting a lady who have not yet concluded her shopping as she went to & fro the teller while we were waiting to be assisted. in that time 4 different staff members went pass without acknowledging us instead they walked...

Category : Retail

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Country : South Africa

I have a problem with Homechoice I reported fraud on the 30th of May 2019 Saturday, emailed affidavit,ID copy. Then on Monday I called to make sure that they received the documents. They confirmed that they received and told me to wait for 90 working days for them to investigate. Fortunately 90 days was over on the 3rd of October 2019. I called them wanting to know what is happening but they said let me be a bit patient they are still on the last stages of their investigation they will come...

Category : Retail

(1) Replies

Country : South Africa

I have sent in my phone for repairs ever since 2019 February,no one has ever called me to update me of progress ,I called them March till date nothing is happening today I call the store was transferred from pillar to post I have been on the line for more than 3hours everday trying to get some help with no responds ,,,,please help

Category : Electronics

(0) Replies

Country : South Africa

4 boxes sent via Postnet Margte to Postnet Waterfall in Rustenburg, 2 boxes went missing no one could tell us where they were. 3 of the boxes were very badly damage and 3 out of the 4 items were broken. No compensation from Postnet, no responsibility taken, very very poor service not to mention the very very disappointing manner in which this matter was dealt with.

Category : Courier

(0) Replies

Country : South Africa

2 days ago I've opened my world savings account online then I was asked to submit my ID to get the card and activate my account so yesterday I got another call saying I will need to submit my ID copy so I've given the lady who called me 2 options of the branches that are near me so I've asked if its fine if I can go to alex plaza to submit there and get the card and she said fine I can do that so I knocked off early to get to alex plaza before 5pm and when I got there the consultant told me...

Category : Banking

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Country : South Africa

I made a purchase on the Makro on-line website on the 29 November 2019. I made the payment via the website and the EFT function. I also paid for delivery. Now this was done very fast and I was very impressed. I wanted to by my wife a small gift however she did not really want that model so I sent an email on the 30 Nov 2019 to cancel the order. I waited a little and receive a response on the 4 dec 2019 stating that my order has already been dispatched via courier. I was told to refuse the...

Category : Retail

(0) Replies

Country : South Africa

Good day, i am hereby registering my complaint against Standard Bank regarding the excess amount paid to them for vehicle account. the account was closed month end feb 2019 following my enquiry with them. The strange thing is as i was not aware since was not getting statements,i continued paying until month end July.I request refund and only 2,151.50 was paid instead of 10,000.Until today the answer i am getting from standard bank is they are still reconciling then they will keep me...

Category : Loans

(0) Replies

Country : South Africa

When i came to Jhb earlier this week the bus wasnt on time.Getying on the bus some lazy host just told me and another lady to sit on seats downstairs.Hours later he woke us up and had to move upstairs because he was too lazy earlier the night yo take us upstairs. Greyhound is a filthy heartless bus service.I will never use this bus service again.I was 5 minutes late and the bus was still visible.No one tried to assist in getting me on the bus.i lost R590 on that ticket and when asked them...

Category : Travel & Tourism

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Country : South Africa

I was coaxed into purchasing into a vacation membership scheme under the pretenses of creating an additional income stream from selling my timeshare bonus breaks which I do not use. I was told that I will get approximately R6000 per sale x 10 sales over a year = R60 000.00. The sales rep fully understood that I did not need the membership for so called discounted vacation rates (which also does not work) and I explicitly explained to him that I do not have the funds to pay the monthly debit...

Category : Travel & Tourism

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Country : South Africa

I have spoken to Belinda working with account and she confirmed that the account is supposed to be closed as from June 2019. I have send a mail again today as the December 2019 debit was deducted again. Exact must pay from June until December 2019 back into the debit order account.

Category : Medical

(0) Replies

Country : South Africa

TELKOM approached us to switch over to their new system. They are moving away from land lines due to the copper theft in our country. I have two lines i.e. one private (012 542 2965) and a business line 012 542 2998. They promised that the service will be cheaper and more enhanced and that free minutes will still apply. On the 012 542 2965 line I had an ADSL service as well as a telephone line. The promise was that it will still be the case. Complaints There is no telephone line on...

Category : Telecommunications

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Country : South Africa

Not removed under debtreview.my I'd no.7708175492082,cell no.0787257058

Category : General

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Country : South Africa

I just received a call from fonechoice whereby they asked me about my payments that is behind. The lady Yolanda helped me and said she will log a call to the customer Service department ( this call was also logged by myself to the customer service 3 month going to 4 months ago. Still no feedback but however requesting money) this company is the best in giving things however very bad in doing customer service. I then spoke to shaun the supervisor and if you listen to the recording of the call...

Category : General

(0) Replies

Country : South Africa

Hi, Yesterday I was at Benoni Lake Mall PQ Shop around 10am. The lady at the entrance I instructed me to leave my backpack at the lady who keeps parcel. I left it but when I checked my cap I bought from Truworths is no where in the backpack. I suspected the lady at the parcel counter stole it. I want PQ to check and get my cap back. That's the only shop I visited after FNB. I warned others never to leave valuables at parcel counter. tx

Category : Retail

(0) Replies

Country : South Africa

my nephew's name is Comfort Tladi at Thejane sec school , his mother died in 2008 and left them with us, He has failed grade 11 for four times and this is the fifth time , I think the teachers are discriminating against him because he is from a poor back ground and they making other kids to pass after failing 2 times. all I want is for them to allow him to go to matric, he will pass his matric, I checked his books he has a good cognitive skills. If they are punishing him for anything , I...

Category : Schools

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Country : South Africa

my nephew's name is Comfort Tladi at Thejane sec school , his mother died in 2008 and left them with us, He has failed grade 11 for four times and this is the fifth time , I think the teachers are discriminating against him because he is from a poor back ground and they making other kids to pass after failing 2 times. all I want is for them to allow him to go to matric, he will pass his matric, I checked his books he has a good cognitive skills. If they are punishing him for anything , I...

Category : Schools

(0) Replies

Country : South Africa

Maxlaw deducted R550 with the promise of assistance in order to clear my credit records that would assist me with future loans. There has been no contact since 24th December 2019

Category : Loans

(2) Replies

Country : South Africa

Poor service

Category : Travel & Tourism

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Country : South Africa

I bought a washing machine at fair price letlhabile mall north-west the consultant name is Aboleleng Dioka.date of purchase 04-01-2020 i told the consultant that i will go to the factory to fetch the machine myself and she told me that you can go tomorrow which is today 05-01-2020 on sunday i asked her are you sure they open on sunday she said yes,so i paid R350 for transport to go to brits only to find that the factory is closed so i spent so much money for nothing.i want my machine...

Category : Consultant

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Country : South Africa

Happy New Year everyone! I visited the Tramshed Post Office (Francis Baard Street, Pretoria) earlier this morning (Friday, 3 January 2020) because I needed to renew my vehicle licence disc. First I had to visit the FNB to draw cash. When I went back to the Post Office, I checked in at Counter 8, wished them a happy new year and asked who can assist me with the renewal as there was no one at Counter 7. Without even looking up as she was very interested in her phone, she just said that the...

Category : General

(0) Replies

Country : South Africa

MY SON AND I WENT TO WYNBERG MAIN ROAD MACDONALDS THE 31.12.2019. THE SPICY MACFEAST MY SON ORDERED HAD A SMALL LITTLE SAUCE WHEN I ASKED WHY IS THE SAUCE SO LITTLE. THE CASHIER WAS RUDE SAYING IT IS THE RIGHT AMOUNT AND CALLED A LADY FROM THE BACK ALSO SO RUDE AND ANGRY SAYING IT IS RIGHT. I KNOW FOR A FACT THE BURGER COMES WITH ALOT OF SAUCE BECAUSE THAT IS WHAT MAKE THE BURGER SPICY. IT WAS TASTELESS I HAD TO BUY SAUCE FROM THEM THEN I WAS TOLD TO WAIT FOR MY SAUCE BECAUSE SHE MUST TAKE...

Category : Fast Food

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Country : South Africa

This is one of the worst experience i have ever had with a shipping company. I send a parcel less then 5 kg on the 19/12/2019 and the lady a the the post net branch Nina park in Pretoria North promised me that it will be at the other branch for pickup on the 23/12/2019. Today is the 30/12/2019 an no parcel at post net Lenasia JHB. If i only new it will take theme this long i wood have taken it Les then 100 km my self and not trusted this incompetent company. As advertised it...

Category : Courier

(0) Replies

Country : South Africa

I bought a A10 Headset for my son for Christmas, after opening it for the first time he realized the right earphone and mic doesn't work...we had it replaced only to find the second headset faulty with exactly the same problem. When you go into settings to test the volume it sometimes pickup but disconnect continuously. Neil from the Centurion branch insist on testing this headset (not in store where we are present) but will do it at home - I'm not at all happy with this because I have no...

Category : General

(0) Replies

Country : South Africa

My estranged husband applied for credit review with a company named debtco without my concern now I am finacialy crippled, the company did not ask for my input I need to be assisted because this has a huge implication on life as I have just started working Please Assist with a way forward

Category : Financial

(0) Replies

Country : South Africa

I arrived on the 26th Dec 2019 my baby was very feverish and vomiting. I waited for 2-3hours to open a file, eventually it was opened and went and sat another 2 hours in the room to be assisted. The doctor told me straight they don't do xray I have to monitor the fever. I had to rush back with my baby on the 28th Dec 2019 for fever and a runny stomach that started. The doctor was not impressed however I spent another 5hours at the hospital. I mean this is horrible I arrived 14h30 and only...

Category : Hospitality

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Country : South Africa

I have went to Cell C branch in Mall at Mfula in Mpumalanga province, Piet Retief where a front desk cashier by the name of David Nkambule violated my rights as a customer. When I enter the shop he did not have anybody to give service but during my term of service ,without informing me he then served another client of which it was his friend that was picked up from the their conversation. Then two white ladies came and he politely asked them to wait ,and immediately also helped them...

Category : Electronics

(0) Replies

Country : South Africa

My first online order from Truworths will be my last! I only placed this order due to the banner in the header, "PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN ORDER TO RECEIVE THEM BEFORE THE 25TH OF DECEMBER". My order, which contained the majority of the Christmas gifts for my family was placed on: 13/12/2019 08:37 AM In terms of the received Confirmation email: "Standard delivery (3 - 5 working days)" Due to my work schedule being from 6 PM to 5 AM (and...

Category : Retail

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Country : South Africa

I would like to submit a complaint about the lack of service at Pick and Pay Parklands. Few weeks ago I was at Pick and Pay in Parklands to buy few items and to withdraw money. At the cashier , I mentioned that I wanted to withdraw money and the lady told me that she does not have enough cash in her till and therefore asked another cashier to assist. This cashier(Sindie) agreed to assist and asked me to come to her till so that she can assist me with my withdrawal and also pay for my...

Category : Financial

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Country : South Africa

I need to make exchange by the complex shoprite manager and her colleague they refuse to make an exchange for me and they gave me attitude that i should go to mall to make exchange

Category : Stock Market

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Country : South Africa

A parcel was sent to pep last week monday from eastern cape it only left the store on friday 2019/12/20 and reached the durban branch on monday 2019/12/23.I went to pep today 2019/12/24 to collect the parcel because it was shoprite stamps that we were going to use for christmas groceries, only to find out that they had a brake in overnight. Now as a customer they are telling me to bare with them and wait for the insurance to pay and that I must go to the police station for affidavit which is...

Category : Courier

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Country : South Africa

Here is the product that I was accused of moving the price by Bongiwe the supervise At pep cape town in mfuleni and the staff

Category : Retail

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Country : South Africa

So yerstaday I want to pep Cape Town in Mfuleni so as so I did my shopping till I went to pay my staff having a duvet to pay that has no original price on only a mark down price of R56 with a red sticker then the cashier scan the borcode than scanned the price of R189 which was not on the duvet when I tell the cashier that's not the price the cashier sad no that's the price than I asked her than why is not on the duvet so she went on till we went to check on the floor when we get there most...

Category : Retail

(0) Replies

Country : South Africa

Just been in Pep N1 City Mall and was assisted by Cleo who provided very pathetic service. She assisted with sending a Pep paxi parcel. She asked for a contact number. I asked her if I should give the number of the person Im sending parcel to, she said yes. She then again asked for a contact number & I gave her the same number. She was then very rude & said in a rude manner "but I said I want ur number the first time". When I told her I did not hear her, she rolled her eyes. Her service is...

Category : Retail

(0) Replies

Country : South Africa

Still am waiting 4my cheque be clear 2day past NW already

Category : Banking

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Country : South Africa

My Mother paid in full for kitchens to be installed and a built in cupboard worth R27000.00 When contacting the lady called Niela she says she will get back to me and doesnt . I asked if she can refund if she doesn't want to put them in. Than she says her car got damaged from our gate closing on her .not our faut thats why you take out car insurance for accidents of any sort now she don't want to do the job paid for upfront or refund completely unfair she egnores my messages calls not to...

Category : Home Improvement

(0) Replies

Country : South Africa

Company Name : Garden Bleu Do not hire this group to do your home repairs and maintenance unless you like broken tiles,unsupervised labourers,lack of any care, security issues,damage to property, no cleaning up. No s****s. Will costs your more in Money and time once they have left.shoddy workmanship, no standards. If you like dirt and filth hire these guys.

Category : Building

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Country : South Africa

Do not hire this firm to do your home repairs and maintenance unless you like broken tiles,unsupervised labourers,lack of any care, security issues,damage to property, no cleaning up. No s****s. Will costs your more in Money and time once they have left.shoddy workmanship, no standards. If you like dirt and filth hire these guys. "Garden Bleu " hire them and you will have all the Blues . They specialize in landscaping , it was more like deconstruction.Landscaping - i,m sure they could not...

Category : Building

(0) Replies

Country : South Africa

I was paying at this Shoprite u save in klipgat being helped by a lady called Gontse,the lady was rude to me she didn't even wanna give me cash back.i reported the matter to the manager who did not do anything,she told me that she will give her a warning but I was not setifyed the way she was saying it,Usave Shoprite Klipgat

Category : Retail

(0) Replies

Country : South Africa

Msure service is very bad I struggle no a month with my claim every time I phoned a different person answerd.They asked the dealer several times for information to complete the claim what he does and know after all we must hear they cannot help.Its know a month that I didn't have transport and they are not able to help me but I pay them every month. Why paying for something I CANNOT bennifit from .Im stugged know with out transport and insurance are paid up but are not able to heip its Bad.

Category : Insurance

(0) Replies

Country : South Africa

The house keeping dont clean their rooms and just come in when guest are sleeping then complain that why are the guests still sleeping and they dont wake up they will come again later. The breakfast restaurant staff eat guest food and above all ars always in a rush to clear the table before end of breakfast time. They dont even wait for the stated time for guests to come for breakfast at 9:30 they are already packing the food away. When you meet the staff in the corridors they dont even...

Category : Hospitality

(0) Replies

Country : South Africa

I bought a Defy Fridge from Russells Furniture in Sebokeng Plaza branch about two months ago ,it's hardly three months and the fridge doesn't work . I called the store and reported the matter to the branch manager Daisy who promised to lodge a complaint on my behalf and also send a technician to come and evaluate . However there's hasn't been any communication coming from them ,while my food is getting spoiled . I called the store today the 18th of December 2019 ,I've since been placed on...

Category : Retail

(0) Replies

Country : South Africa

I placed a online order for two items on 27 Nov 2019. One item was delivered in the agreed SLA The second Item I still have not received after many calls waiting on the line for over 1 hour while the customer care contacts the courier service but still with no answer and no appliance. Each time I call the customer care (really do they care) line for MAKRO 0860 600 999. I hold on for ever and then get the same story each time trhat it is not them but the courier. This product is fully paid for...

Category : Retail

(0) Replies

Country : South Africa

After having a lot of hassle to get the actual settlement bank details to pay from my STD bank account into their account which took 2 days of calls etc. I paid may settlement in full on the 26th November. I was assured I was in time to not have next debit order go off by the operator on the call. Direct Axis however deducted a further debit order on the 29th December . Despite my sending POP etc . They promised escalation to be sorted out within 10 days. I RECEIVE A LETTER TO...

Category : Financial

(0) Replies

Country : South Africa

I applied for viber internet on 1 Nov 2019. Axxess advert was within 30 days axxess will install your viber internet and 2 months free internet. Within a few days a received a router and today is day 44 waiting for the installation. After numerous phone calls, e-mails and a personal visit to the offices of axxess - still no internet. Every day it is a different story and after phoning one of the Technicians who they send to our house he said to me that the viber internet is still not...

Category : Internet Services

(0) Replies

Country : South Africa

I've changed my sell phone from a business contract to my name. Vodacom keeps on deducting money from our account. The consultant that assist us from telectro has also given up with Vodacom. Vodacom send us a mail on the 11th of Nov. stating that they will pay R3507.86 within 7-10 working days. Its been a month and still no money. You can't even go on a website to complain. According to Vodacom, complaint numbers has been closed A2-FPNH-7D91QB and A1-FQWP-A1RZ3, but this is still...

Category : Telecommunications

(0) Replies

Country : South Africa

I bought a fridge online at hi Fi corp on the 26th November on black Friday special. I still have not received my fridge I paid and they only send me emails that they will call me when they deliver,I still haven't received any call or delivery I was told it will be delivered within 2-5 days but still nothing.I call the number but there is no answer on all numbers

Category : Retail

(0) Replies

Country : South Africa

After reading reviews on Hello Peter i see there is a lot of people that ordered and not received there parcels but gets billed for it, This is the same with me going on now for 2 weeks to get the proof of delivery home choice is just refusing, asking for an affidavit from the police, how can it be that all this parcels is missing and home choice is just not doing anything about it???? Lee-Ann is so rude, this is really pathetic from home choice i will never ever buy from them again and will...

Category : Retail

(0) Replies

Country : South Africa

From: Mazibuko, Bongani Sent: Wednesday, December 11, 2019 3:38 PM To: [email protected] Cc: [email protected]; Clair van der Merwe ; Nadar, Rodney Subject: RE: CM57YVGP Good afternoon Still no feedback with regards the below and am knocking off at 16h30 Regards Bongani 0844514618 From: Mazibuko, Bongani Sent: Wednesday, December 11, 2019 11:43 AM To: [email protected] Cc: [email protected]; Clair van...

Category : Motor Industry

(0) Replies

Country : South Africa

We have hired about a year ago oxygen from Afrox Homecare for mother in law. The delivery and installation was quick. But after we stopped the service with their acknowledgement they just keep on deduction the money from our account. Stopped it by the Bank. Reversed it by the bank but then the amount comes through differently. I have written emails to them to complain but now they blocked my email to them. Here is something wrong inside this company. This is close to stealing.

Category : Medical Aid

(0) Replies

Country : South Africa