South Africa Complaints

It happened a few times that MTN Data yust disappear from my account number 0845872272 and MTN did nothing about it.Previously i used about 2g a month but some months it was yust too less and then we get a contract for 10g data a month on the 8th of every month and this moment they said i already used 14g??? MTN can i call this allso corruption? Please i want to lay a complaint to MTN and they must refund my data.I allso install a bitmeter that monitor my data used and on this stage it...

Category : Internet Services

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Country : South Africa

Its almost 2mnths since my fne for stolen.I received a text for the laybye n the cashier told m to let him read the text so I gave him my fne.l was carrying my 2mths old baby so she started crying n I was walking around trying to stop her crying.wen I went back to the cashier to ask for my fn he told m he gave it back to me BT he didn't .then I asked the manager to play the footage for me and I saw my fne being stolen by the other guy who was at my back.I'm not even pleased with the way they...

Category : Hospitality

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Country : South Africa

I recently received my credit record showing that I have an overdue account with Justine in Namibia. Apparently I opened it in 2008. Problem is first all I've never been to Namibia. I called the number for enquirers and I was sent from one consultant to another. I spent about 300 worth of airtime on this day and no help. The trans union credit company can't do much for me as they don't have the details of this account. And I need to wait 21 days of which I don't have as I need to buy a house...

Category : General

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Country : South Africa

I REPORTED MY GEYSER THAT IT WAS LEAKING ON 18TH NOVEMBER. THAT EVENING A PLUMBER CAME TO LOOK AT THE GEYSER. HE TOOK PHOTOS OF THE GEYSER AND MENTIONED THAT IT WAS STILL UNDER WARRANTY AND THEREFORE HE CANNOT ATTEND TO IT BUT WILL LET THE INSURER KNOW. FROM MONDAY 20TH UP TO DATE I AM PHONING STANDARD BANK CLAIMS AND THEY KEEP ON SAYING SOMEONE WILL BE COMING OR WILL BE CALLING ME. NO ONE CALLS UNTIL THE FOLLOWING MORNING WHEN I PHONE AGAIN AND NO SATISFACTORY ANSWER IS RECEIVED. MY...

Category : Insurance

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Country : South Africa

I PURCHASED A HURRICANE PEARL DUAL SIM CARD IN KZN , AUGUST 2017 , AFTER A WHILE I REALIZED THAT THE CELL HAS A CHARGING PROBLEM AND I TOOK IT TO THE NEAREST BRANCH WHERE I LIVE IE. PEP CELL STORE - KWAGGASRAND MALL PRETORIA WEST. A CONSULTANT BY THE NAME OF MS NDZUMBULO ATTENDED TO ME BUT BEFORE SHE BOOKED IT IN SHE WANTED TO TEST IT ...I QUESTIONED AS TO WHY DOES SHE HAS THE EXPERIENCE TO DO SO ..THEN SHE BOOKED THE CELL IN ON THE 14. OCTOBER 2017 . IT IS WITH GREAT REGRET UP UNTILL NOW I...

Category : Electronics

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Country : South Africa

Multichoice allows anyone who calls in, to make changes to your account. Apparently this is part of their terms of condition policy. My DSTV account was paid in advance and I had a credit amount. I am the sole account holder for this account and I have not given anyone else permission to make any changes to my account. Recently, multichoice allowed R3000 to be fraudulently "consumed" from my account because the person who called in had all my account details, ID number, decoder card number,...

Category : Satellite Services

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Country : South Africa

I have taken a funeral policy with doves almost ayear ago this december. When I took the policy I was told I would get my policy documents shortly after that but until today I have not. I was advised that the premium stays the same which is understandable since the cover also doesn't increase, the initial premium was R130 which goes off monthly. In the beginning of October I received a sms notification that the premium is goimg up by R25.00. I have since sent numerous emails to doves...

Category : Insurance

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Country : South Africa

It is with great disgust and disappointment that I write this complaint. I recently bought a 'brand new' Kia Rio 2017 model at Kia Motors Oakdene. Just weeks after I collected the car, the breaks started making a screeching/ squeaky sound. I contacted the dealership about this problem and was told it was because the car is new. This issue persisted and the noise became worse I than went to the dealership to have the "head engineer' tell me there is nothing he can do about the sound, the...

Category : Motor Industry

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Country : South Africa

I received a call from MTN to remind me that its time to upgrade. I told them I didn't want to upgrade because I like my phone. They said that's fine, in that case my monthly tariff will drop significantly. This made me very happy. Then I received a call from them to ask whether I'll be at home a certain time so they can deliver my parcel. This confused me as I couldn't imagine what they wanted to deliver. So they arrived with a simcard and I signed for it. There was no cost involved. I...

Category : Telecommunications

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Country : South Africa

new alarm installed with a promise of 2 months free rental [did not happen], alarm faulty since installation.logged various complaints, promises from sales staff and admin assistance [lip service only]. false alarms trigger everyday! such poor, pathetic service!

Category : Security

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Country : South Africa

Dear Peter Refer to my writing to you regarding the bad attitude and poor services from Samsung & MTN Up to date my problem are not solved !!!!! Please follow up. (Nearly 1 month !!) THANK YOU Veronica

Category : General

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Country : South Africa

I have purchased a 15 x 42 marque tent from these people, they are very eager to offer you services but once you pay you never hear from them again. Being from Namibia I had to do all the calling, emailing and following up, and you get so many empty promises, to the extent that we were promised delivery of goods week after week almost 3 months passed and I had to call week after week. The sales lady Elvena Pillay made empty promises week after week, and even sent us waybills of goods...

Category : General

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Country : South Africa

Hi For the pass 5 weeks i've been going to your Dischem Overport city branch every week some times twice a week, regarding the stock of Mont Blanc Legend deodorant, i get dont care attitude from the staff, who never know when they getting stock, neither do they try assisting by checking with the company when will stock arrive or even bother to take down my details and call me back. When asked to speak to the manager i keep getting told that shes on break. How does a store not have stock...

Category : General

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Country : South Africa

De tijger sectional title worst service ever!! for those of you considering appointing a management agency for your complex. Do not use De tijger sectional title. They have absolutely no people skills and no idea how to manage a complex. I presume, its due to our complex of a lessor value as appose to the high value complex's they are managing. Our complex looks absolutely discussing, as they recently performed renovation, renewing our pipes. 1. now we sit with cement mess on our...

Category : Building

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Country : South Africa

De tijger sectional title worst service ever!! for those of you considering appointing a management agency for your complex. Do not use De tijger sectional title. They have absolutely no people skills and no idea how to manage a complex. I presume, its due to our complex of a lessor value as appose to the high value complex's they are managing. Our complex looks absolutely discussing, as they recently performed renovation, renewing our pipes. 1. now we sit with cement mess on our...

Category : Building

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Country : South Africa

i had a service done on my car in 2016 the car was kept for two days because they did not have the part to replace and today the my car goes for another service and was identified that the part was still not fixed properly because there is a a heavy leak still happen and this part was fixed twice already by the dealer in booysens gauteng i am very unhappy for the fact that i paid for the thing to be repaired and still the same thing is happening i mean if it is a brand new part that was...

Category : Motor Industry

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Country : South Africa

COMPLAINT - false advertising - cover is not there when you need it (Member number 553324980) To those who think they are helping members who faithfully pay expecting to receive cover when you need it most My son tried to get a comprehensive medical aid on his meagre earnings He took out the Smart Plan and Vitality with the understanding (as detailed in the brochure) that in an emergency, trauma, accident his medical treatment would be covered and that his medicines after doctors...

Category : Medical Aid

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Country : South Africa

Good morning On the 18 of November 2017 i passed at Engen high held 1 stop East refilling the petrol the petrol attended did refill the petrol and asked me if he could check oil I sad yes but not water he did check oil it was fine when I come out side the car I found him refilling water in my car while the engine is off and asked him why are you refilling water while My car is off he sad he saw that water was in the line so he think water should be full.I sad what your doing is wrong...

Category : Motor Industry

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Country : South Africa

On the 18 March 2017 I took my shoes to London Keys in Riversquare to have heels shortened. They cut the heels and drilled holes into them but they just couldn't get them right. The owner Corran kept promising he will attend to them. In October 2017 I discovered they closed down the shop without informing me. I tracked their other shop in Vaal Mall. Corran suggested he give me my shoes back and R80 refund after the damage he has done to my shoes worth over R1000. I fail to understand how on...

Category : General

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Country : South Africa

I bought a car at that garage and I was forced to pay an extra 4000 it was said to be for licence and registration they promised me that'll receive all the paper's within 3days now the permit has expired I still haven't got the licence nor registration and the manager isn't answering my calls

Category : Property

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Country : South Africa

I have a house in palmsprings next to orange farm and the water was cut from Friday the 17th of November... I called the call centre and I was advised that its because the municipality owes Rand water so they need the residents to pay up...even though we currently have a debit order for the same water they are saying is not getting paid...then what's the point of us paying if when they cut the water we are also going to be affected...I moved my family to my mothers house in Alexandra next to...

Category : Municipal

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Country : South Africa

My car got involved in an accident on the 18th November 2017 and I authorisedon't the towing company to tow my car to my place of residence. The towing company did not follow my orders instead they towed it to their yard.the driver that I authorisedon't to tow my car never towed my car instead an unauthorised driver towed my car. My car is locked inside CF towing companies' yard without my permission. My car is a jeep wrangler with registration number : CF 155424. They say I must phone an...

Category : Motor Industry

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Country : South Africa

I ordered a telephone line from telkom which we want to upgrade to a adsl line. But for the last 2 months we've been waiting for a technician with no avail! Everytime I phone to fnd out whats going on they say a technician will come in 3 work days! But they never pitch up. Every operator i talk to give me a different reason why they didnt show up with an unclear answer

Category : Internet Services

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Country : South Africa

I live in a townhouse complex, which Telkom declared fibre ready in September 2017. Telkom advertised outside the gate, with a sales person stationed under a nice Telkom gazebo, with Telkom banners. I signed up for a fixed line fibre contract, and was assured that the installation will be done quickly, but at most within 4 weeks. Fast forward to 16 November, and I still have no fibre installed. The problems started when I found out that the people marketing the fibre were in fact not...

Category : IT

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Country : South Africa

good day I opened 2 education investments for my kids in june last year.i received the email last week telling me that the investments have been cancelled.the reason being that I have stopped paying premium.what really shocked me is that the debit orders are still going through.the last debit order was taken on the 1st of this month. I consulted my financial advisor and he referred me to a consultant and she escalated the matter and I was really shocked to their response.they saying I...

Category : Financial

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Country : South Africa

They phoned and offered a complimentary 5 liters to be sent in a box costing R99 a liter Arriving however was 25 liter container Upon investigating i found that this is an old practice of theirs Crooks

Category : General

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Country : South Africa

Owner Manny chased us out of the store for having a puppy in our arms, complaining about a R1000 fine he got a week ago for a pet in the store. He was extremely rude and all but pushed us towards the door. We did not see the NEW sign outside saying that no pets are allowed. We visit meat world atleast twice a month and always bring our dog, and we have never had trouble before. I am horrified at the way we were treated, if he had politely asked us to go outside, I wouldn't have had a problem...

Category : Retail

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Country : South Africa

THERE WAS A FRAUDULENT UPGRADE ON MY ROUTER CONTRACT WITH VODACOM AND MY NIGHTMARE STARTED AFTER DISCOVERING THE UPGRADE IN JANUARY 2017. I VAVE BEEN IN CONTACT WITH A NUMBER OF DEPARTMENTS AT VODACOM AND MY CASE IS NOT EASY TO RESOLVE EVEN THOUGH THEIR FRAUD AND FORENSIC DEPATMENTS HAVE CLEARED ME OF WRONG DOING. WHAT SEEMS TO BE THE PROBLEM WITH VODACOM IS TO CLEAR ALL THE COSTS THAT I DO NOT KNOW OF AND STAR SENDING ME THE BILL AS THE USED TO.

Category : Telecommunications

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Country : South Africa

Call centre agents 'ambush' client into believing they are updating information and then considers the call as a renewal of contract without speaking to a mandated person who has the authorizing contracts. Trudon was advised that CTU Head Office handles all aspects regarding renewals.

Category : Telecommunications

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Country : South Africa

I placed my order on the 13th it was dispatched and the delivery was scheduled for Friday the 17, to my surprise nothing come through I then called the customer service department where I spoke to Sydney who promise to track it down for me and will call me back to give updates, I waited and waited, I then call back and spoke to Thabo who then promised me the driver is on his way will be at my place at 19:00 till now. I called again Saturday the 18th and spoke to Tseko, she then told me the...

Category : Retail

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Country : South Africa

HELLO PETER. MY NAME IS MR. JOHN ADUBALE , I AM A SOUTH AFARICAN WITH ID NUMBER 6704126145086.MY CONTACT DETAILS ARE 013 656 6497 OR 0723822669. E-mail: [email protected] I HAVE BEEN SUPERCHARGED OR RUBBED BY T.W DIESEL WITBANK MPUMALANGA.THE FOLLOWING ARE THERE DETAILS: JAN HARMSE (DIRECTOER) AUTO ELECTRICAL SERVICES DIESEL SERVICE. PHONE. 013 656 0976, 082 804 7351. E-mail:[email protected] ON THE 17/10/2017, I TOOK MY CAR FOR A REPAIR AT THIS GARAGE. I MADE A COMPLAIN OF...

Category : Service Stations

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

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Country : South Africa

Easipro hair tape in extensions online course with fascinations wigs, in tableview os a disastor from the word go. I was told to do course online, firstly i struggled to go online with the info they gave me, then i couldnt answer all the questions as the answers were not there, then told they had made a mistake that i should have the goods that i paid R3400.00 for delivered first ...long story short I paid R3400.00 , never recieved what i paid for lots of goods outstanding and no...

Category : General

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Country : South Africa

ON THE 26 oCT 17 I HANDED MY PHONE IN AT THE BROOKLYN MTN STORE. THIS WAS FOR A REPAIR TO BE DONE ON THE PHONE. ON THE 10 OR THE 11 NOV 17 I CALLED THE STORE TO REQUEST A UPDATE WRT THE PHONE EVERY TIME I CALLED I SPOKE TO ALMOST EVERY ONE THAT IS WORKING THERE. THEY GAVE ME THE NO FOR THE REPAIR CENTRE AND TOLD ME THAT I CAN CALL THEM MYSELF TO FIND OUT ABT MY PHONE. THEY DID NOT EVEN HAVE THE DECENCY TO CHECK AT THE REPAIR CENTRE IF IT WAS FIXED.i EVEN SPOKE TO TARYN DAVIDSON THE AREA...

Category : Telecommunications

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Country : South Africa

I have cancelled a few contracts prematurely and have paid the penalty on the 7th August that was almost R60 000. but still you bill me for the accounts cancelled every month. Every time I phone you say you will phone me back but never do. Customer service will not transfer me to a supervisor nor to some one that will be able to assist. I have had enough of this pathetic service. Could someone please sort this out for me.

Category : Telecommunications

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Country : South Africa

I had a contract with Telkom Mobile which ended in December last year and according to you I did not owe you anything and I cancelled the contract. In September I apply for a bond with my bank only to find out I owe you R2,381,16 and because I really need the bond I go and pay this amount without any questions. A week later I get an sms and an email from FOURIE SIKWEYIYA INC lawyers saying that I'm listed on ITC and they cannot remove me until I pay them R3000+. I have called your called...

Category : Telecommunications

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Country : South Africa

Upgraded my contact via Chatz Cellular greenstone, I requested the Samsung note 8 which I received, at the time there was the gear S3 classic at R249 as an option, this was not offered or discussed with me, I only found out a month later when I was looking to get the Classic S3 gear, I went to the store on the 20th November to ask for assistance on acquiring the Watch - I was told its to late I must go buy one .... no effort what so ever to try assist me in obtaining the unit,and no...

Category : Consultant

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Country : South Africa

I have given notice with Momentum Health Saver and was In the Credit, they then responded and said I would have to wait 6 months, then when I queried this knowing full well that any claims received after the termination date would be rejected and also notified them that there were no claims forthcoming and I would be prepared to sign an affidavit to that effect, they have now sent me another letter stating there would be a 4.5 month waiting period unless I gave them a motivation? And at a...

Category : Medical Aid

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Country : South Africa

I have had the misfortune of having my cellphone stolen. I went into the MTN Lakeside store to have a sim swap and was advised that that the new sim would be active in 24 hours , 24 hours later nothing happened . When I called the MTN customer service i was advised that the sim failed due to being rejected by user . (I do not have access to network so I am not sure how that could be possible) needless to say i was advised that the stolen sim was not deactivated and I had to go back to the...

Category : Telecommunications

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Country : South Africa

I am not happy with the service I got from assupol, I have submitted my claim on the 15/11/2017 which was on Wednesday they advised that I will get the money within 24 hours, and I called them on Friday they told me I will receive it before 15:00pm and the funeral was on Saturday and I didn't received it, and I called them again today (20/11/2017), they told me that they will send it before 10 still I haven't received it, this is bad, I am not happy at all

Category : Life Insurance

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Country : South Africa

Bad service, in fact no service. He took R5000 from us to do n job but 6 weeks later Mnr Rodney is now where to be found. They do investigations and the are from 3 Rivers, Vereeniging. elnr 0726139925 of 0720484226

Category : Consultant

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Country : South Africa

A fault was reported on my telephone line on 6th Sept 2017 252CEK090617 Service is extremely intermittent however ADSL works. Apparently a temporary line was installed during September to correct the initial fault and was subsequently damaged externally so I believe. Apparently no calls can be made or received on said line. The ability to call seems to be erratic at best. This has been ongoing since then despite numerous calls to the call centre to complain but it appears as though nothing is...

Category : Telecommunications

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Country : South Africa

Struggle from 1 nov to get enattis documentt after settlement. Everytime nobody can come back. Will never buy a car by toyota finance

Category : Banking

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Country : South Africa

ZONE 48 FROM AVON TEAM LEADER AND MANAGERS ARE NOT DOING THERE WORK PEOPLE PAY FOR THING AND THEY DONT WANT TO SORT THE THINGS OUT MY HUSBUND IS SELLING AVON AND HE IS UNDER ZONE 48 THE TEAM LEADERS IS NOT RELPY ON ANY PHONE CALLS HER NAME IS SONJA SEVENZTER I NEED FEEDBACK FROM AVON MY NO 0798738038 GERT PRINSLOO

Category : Retail

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Country : South Africa

I PURCHACSED FROM NDBD SOUTH AFRICA A PHANTOM 4 REFURBISHED DRONE WHICH THEY ADVERTISED THEY HAVE SINCE COME BACK TO ME SAYING NO STOCK CANT SUPPLY PICK ANYTHING ELSE I THEN ASKED FOR A REFUND TO PURCHASE FROM A DIFFERENT SUPPLIER THEY HAVE AS YET 2 AND A HALF WEEKS LATER NOT REFUNDED THE MONEY I SENT THEM IS THIS A BOGUS SITE TAKING PEOPLE FOR A RIDE

Category : Electronics

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Country : South Africa

I went yesterday to hire car for 2 weeks to HERTZ counter in JHB OR TAMBO airport The consultant was so arrogant ,He gave me a quote but when I asked him to explain to me for what I am paying he told me if I don't like it I can pay R10000 more This is totally unacceptable. He refused to give me his name. They don't have tags with names and their uniforms are dirty and not professional. I think that it should be done something about this person. After all my drama and horrible experience...

Category : Retail

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Country : South Africa

We submitted our SAMSUNG J5 GALAXY phone via SAMSUNG'S pathetic franchise in Tygervalley. To add to this, there is no online communication system between Samsung and their service shops. We eventually climbed in the car from Bellville x3 to get the phone under warranty repaired- what an absolute joke!! We got the phone back, after the regional service sales offered to deliver it. let me say that this person was no more no less than cindescending and should go back to the drawing table to...

Category : Electronics

(0) Replies

Country : South Africa

I am a pregnant woman walked in to the store today 17 Nov 2017 was craving for chicken so me and my husband went to buy, so I asked for a bathroom while my husband was waiting for me they refused. I first asked the security guard he told me the toilet was out of order. I decided to go to the kiosk to the african lady that was standing there she refused telling me the toilet was out of order. I asked them if where did they relieved themselves? They said they don't which that was so childish to...

Category : General

(0) Replies

Country : South Africa

Vodacom Placed me on ITC saidf owe them R4961 but my account is over R5,000 in credit . Vodacom send me statement this week. Send documents to them to take it off ITC but nobody cares or come back to you. I want to hand it over to my attorneys and all costs must be vor Vodacom account. I also asked them to refund me the credit balance this is also not done yet. Thank you Willie Toerien 0836564577

Category : General

(0) Replies

Country : South Africa

Dear Makro, Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account. Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana. It is now -+2 ½ months without successfully...

Category : General

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Country : South Africa