South Africa Complaints

I had a Cell Phone contract with MTN which expired 2019/10/30. I submitted my cancellation after three years have expired a month before the contract expiry date which was 2019/10/30. On 2019/11/01 I was invoiced R 10 990.00 by MTN for an early cancellation WHICH WAS NOT THE CASE. I PHONED MTN AND AFTER BEEN SHOVED FROM PILAR TO POST, and several ref numbers ....I was told that they made and error and it would be set right. On 2019/12/01 IT WAS NOT SET RIGHT AND I WAS INVOICED R 11...

Category : Telecommunications

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Country : South Africa

Tshwane - Water and Sanitation do not respond to complaints. On Friday evening the water supply in Wonderboom South got interrupted and it was reported and a reference nr with a promise to call back and update was provided, needless to say, there was no call, on Monday morning at 8:30am after a weekend without any water, it was reported again and again a reference number was provided, at 4:30pm on Monday we called to check on progress, and was told a tech was assigned to investigate, today...

Category : Government

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Country : South Africa

Hi Earlier this year on the 27 of Sept 2019 I laybyed toddlers clothes from ackermans standerton then I went back today 02 Dec 2019 to pay up the laybye,I did pay it but when they were suppose to give me my goods they told me that they want the Identinty document of the person that first laybyed the clothes.I told Sizakele Simelane who was assisting me that I didn't know that if you laybye you have to bring the ID of the person that laybyed because no one explained that to me.I then asked...

Category : Retail

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Country : South Africa

I was introduced by a friend to this service insurance. They made me signed a contract and I paid the R350 p/m for 10months. At the time my car was due for service, they refused to pay the service provider, their reason was "My car service is expensive". If I pay for myself they will refund my money back, but I must wait for 40days. when they days gone and was time to pay my R3500 they came up with another excuses. I reported to Legal Wise, they also cant get hold of this people. Until now I...

Category : Insurance

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Country : South Africa

It was on 05 November 2019 when my Audi A3 1.0T FSI Stronic (30 TFSI), Registration number HL 66 ZG GP gave a warning message that “Battery is not charging. On 06 November 2019 on my way to Audi Centre Menlyn the car slowed down and cut out whilst in motion. I was picked up by First-Help Towing services. Please find delivery note dated 06/11/2019 as an inspection done by First-Help handing over the vehicle to Audi Menlyn. Audi Menlyn centre also made their inspection when the car was...

Category : Motor Industry

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Country : South Africa

I was at Jet Cresta on the 29 November 2019,when the manager treated me so bad his name is Gaven the store manager,I went there to buy things since it was a black Friday,when I get there I was asking one of the staff member that do they have jacket for girls and there he came shouting at me,saying that I'm disturbing his staff and if I don't leave the store he is going to call the security to throw me out,I had to leave without buying what I wanted to buys, nevermind that I used to work there...

Category : General

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Country : South Africa

I'm complaining about the till,why guys you have one 1 till instead of having More tills because you have so much machine those are printing the slip of items client needs it's really useless one 1 till

Category : Electronics

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Country : South Africa

So i just left a Macdonalds in monovani,i waited at the drive thru for more than 20 mins and when i finally to the ordering fone the lady there was very rude,she kept on punching the wrong order and when i tried to correct her i was yelled at,when i got to the paying point she did not greet me she just collected my money and told me to move forward,got to the food pickup point the lady there did not greet me and that too infront of her manager she proceeded to give me the wrong order when i...

Category : Fast Food

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Country : South Africa

I bought a titanium entertainment unit at makro online site on the 17th of November 2019. According to their policy they have to deliver between the 2nd and 5th working day meaning it was supposed to have been delivered latest on the 22nd of November. I called them to check where the item was on the 22nd of November because their website kept on saying it's with the courier. I was promised that a follow up will be done and they will come back to me. I checked up on them on the 25th of...

Category : Retail

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Country : South Africa

I vd been waiting for my refund since May 2019, every time I called Intec they say they send weekly reminders and Managers are also aware of is matter. It's seems they don't have HEART. They don't care about the POOR. Payment was made in November 2018 and I still don't get the refund. IF I KNEW I WPULDNG REGISTER WITH INTEC. I THINK OF TAKING THIS MATTER UP NOW

Category : Colleges

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Country : South Africa

Werner Fourie and Natasha market on facebook Wendyhouses. You pay your deposit, bit they do not deliver. When you try to follow up, they do not answer cellphone / messages!

Category : Building

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Country : South Africa

I bought a washing machine tumble drier combo costing R10500 PLUS an extended warranty. When the machine started leaking I was told they had found a small tear in the rubber around the door which lead to a leak onto the main motherboard which blew. Naturally they said it was MY fault. The dealings with LG from start to finish has been DISGUSTING. From Olga on the call centre, to Noelin and Junghun Park who is meant to be the top manager. NOT one person has attended to my complaint and come...

Category : Electronics

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Country : South Africa

MrP Mobile has the most incomptent accounting and call centre staff. I have been attempting to get detailed invoices for amounts they simply claim via debit order. This started in April 2019. I have had to reverse batches of 5 debit orders presented at a time. I have yet to receive an valid invoice. I have sent proof of contract amount payments I have made via EFT no less than 5 times!! I get phone calls to say the debit order was returned for insufficient funds! I have in total...

Category : General

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Country : South Africa

I reported a storm damage on my house about 3 weeks now and up to this point the bank is refusing to fix the damages and they insist that they can only fix the structure of the wall wardrobe without the door although the whole unit is damaged. I have been calling their offices almost everyday now and each time the consultants tells me they will send someone to assess however just a week back they gave their service provider a go ahead to fix the unit without the doors claiming they have...

Category : Insurance

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Country : South Africa

I had a policy with standard bank direct life that covers me for permanent disability, i was involved in a mva early january 2019,so i submitted every document that was needed , up until now they havent settled the matter and its hard to perfom my daily work activities,im a breadwinner of 4 kids i only survive with disability grant wich is not enoughf,i want to encourage fellow think twice before signing cause standard bank they not reliable

Category : Insurance

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Country : South Africa

To whom it may concern I would like to express my disappointment with how your staff dealt with me. I bought a 30ml of DKNY on 22 November 2019 Friday afternoon at your Southgate branch. A gift for my mother. I unfortunately had to return it, returned to the store on Monday 25 November 2019, as it was the wrong DKNY product, but misplaced my receipt. The sales lady refused to help me and then pretended she didn’t know the store policy and called the assistant store manager, Graham....

Category : Retail

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Country : South Africa

I have ordered my chronic medication non the 22nd of November today is the 26th and no delivery. i have mailed customer care and spoke to three consultants but no joy. Will never recommend Pharmacy Direct.They are bad news.

Category : Medical

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Country : South Africa

zelri properties is a rip off and wont pay deposits from September till date. Lizelle.Amelia.sello and the whole lot only care when you are moving in....

Category : Property

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Country : South Africa

I stayed at Engedi on 143 president brand road in rynfield benoni for a 1year going to 2years ,moved out on the 29th of September till date my deposit has not been refunded after numerous calls trying to reach out they told me they painted the wall sand they wont be paying me but during my stay there was mould and the walls would randomly crack so now they are charging me for that and from the R4800 I paid they told me they will refund me R1900 which was paid into the wrong account after...

Category : Property

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Country : South Africa

Good day I'm extremely upset with the service I'm receiving from take alot. I placed an order for a wedding planner on the 7th of November 2019 already. And I recieved the SMS to say that my order sill be delivered the 25th of this month... I then phoned the customer care for feed back, saying that I can't track my order it's been standing still since the 20th already. She then told me the truck was hijacked . But this is what's upsetting me. Nobody had the decency to let me know the...

Category : General

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Country : South Africa

I was helped by a short black old lady, at pep store alberton at voortrekker street. She was chewing a gum and busy talk and focusing on me, she wasn't wearing her name badge. While helping me two guys came to pay for sunglasses she pushed the things on the side and helped those guys whom were not in the queu and when I asked her of why is she doing that she told me not to interfere with her job and continued helping those guys whom I think she knows them because she was more friendly with...

Category : Retail

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Country : South Africa

Good day, Please help,we secured our booking with 50% of the whole amount on the 27/10/19 and on the 1/11/19 we decided to cancel a booking due to a transport issue.I spoke to Leonie who kept promising that we will get the money till today no money has been paid back to us as a refund. They have been giving me excuses :if its not the boss that is out of town,it is an internet problem. We were suppose to check in on the 29/11/19 and we cancelled on the 1/11/19 which I think we deserve 70%...

Category : Travel & Tourism

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Country : South Africa

I bought a ring on the first week of August 2019. It went for resizing. I took it after a week. After 1 month 3 weeks of wearing the ring it changed to black. I went to the store on 3rd of November, they said its customer damage i use chemicals like Domestos to clean but they will polish it then it should be fine. They polished the ring but when they give me back, i didn't see much difference but they told me if i want it to be fixed they can book it then i will have to pay. On the 4th of...

Category : Consultant

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Country : South Africa

Today at elgin Pep birchleigh, and employee called me names, she even went on to say things about the sports on my face, i have a bad skin condition even if we had an argument why talk about the sport on my face they have nothing to do with what was happening im not happy.

Category : General

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Country : South Africa

I spend a lot of money at Game. I have an account with Game. I made a purchase of R12298 on my account in September and paid R14900 on my account on 30 September - Over R2000 more than my purchase and 4 times my normal installment. I did not make a payment end October, since I paid the R2000+ extra on 30 Sept (1 day before Oct). My outstanding balance was then R6000 and still Game demamded a payment of R1380 from me on 11 November! Also, Game charged me a collection penalty of R49 for...

Category : Retail

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Country : South Africa

I went to TFG Donna Claire at Greenstone to claim a lost phone on the 24 July 2019. On Aug 112019 ireceived an sms that they confirm receipt of the claim. On sep 9th / 17 Sep/ 13 Oct/ 28 Oct/ 10 Nov/13 Nov/ 2019 they asked for additional info by sms to finalise my claim. As they sent these sms imake means to call them then they ask me to email a photo of a box they want to see emei number. i did that 3 if not 4 times already. after all my effort no one willever come back to me to confirm...

Category : Insurance

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Country : South Africa

I received a package on 19 November 2019 from Isabella Garcia which I did not order or enquired about. This happens now frequently and as a SASSA receiver/ pensioner I am in no financial state to afford said items. The present package must be fetched from the delivery address, cost to company and my name removed from their data list. Thank You Mrs. A de Jongh

Category : Promotions

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Country : South Africa

I PURCHASED A PROPERTY AND IT WAS REGISTERED ON MY NAME ON THE 15/11/2019.I MOVED INTO THE PROPERTY ON THAT VERY SAME DAY.AFTER SETTING UP MY FURNITURE ON THAT NIGHT I DISCOVERED THAT THE PROPERTY IS INFESTED BY BEDBUGS.I DID CONTACT THE ESTATE AGENT AS WELL AS THE TRANSFERRING ATTORNEY BUT NONE OF THEM WANTS TO ASSIST ME.I HAD TO REMOVE THE CARPETS AS WELL AS THE BUILT IN CUPBOARDS WHICH WAS IN 3 BEDROOMS.THE ESTATE AGENT DID NOT EVEN CONTACT ME TO SEE IF MY FAMILY AND I ARE OK.WE WRE...

Category : Property

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Country : South Africa

my name is Stella Phahla i have a claim and the sent someone to my house to assess the building which was linking and instant of him to assess the building he look at the strack of my house and told me that the person who build the house did not do the right thing and even the devilfork was not build ok.

Category : Insurance

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Country : South Africa

Spitbraai Caterers Grant from spitbraai caterers accepted function for 30 people - deposit paid only to be told 2 days before function sorry its to far-- unprofessionalism, poor management, absolute disgust NEVER IN MY LIFE have I experience such treatment from supposedly spitbraai caterer -- DONT MAKE USE OF SUCH INCOMPATANCE

Category : Fast Food

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Country : South Africa

Hungry Lion at Parow Centre , Parow , western cape advertised Big Bite 2 for R31.90. The advertisement shows possible thight or ? what ever i do want to pay for what i see and i only clearly see thigh ? and most definitely leg.' After paying i received breast and leg and was told that i have choice now between leg and wing (so that thight was wing and leg advertsied ?) or wing and thight, what are they actually selling , the advertisement do not give any options as now explained,this is...

Category : Fast Food

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Country : South Africa

I have submitted my Daughters online registration for grade 8 , 1st day when they open, after they postpone their opening day to another week. Have been trying to call the Dept of Education with no luck of any of my calls being answered or an SMS sent to me about an update of the application. On the Day the application were closing no sms or Email received about the date being extended , I'm so angry and confused about this so called system that was suppose to make our life easy as it is...

Category : Schools

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Country : South Africa

Dstv is the worse and they liar to there customers, I laid a complaint with a team leader two weeks ago in Durban and he promised that he will get back to me two weeks ago , i am still waiting.I called in to the call centre to upfgrade my package to full DSTV ,paid in the money that was quoted to me R300 and odd ,jsut to be disconnected the next weekend , phoned in and ha dto pay another R600 and odd, i asked them to listen to the call when i first paid in teh R300 ON WHAT I WAS ADVISED,they...

Category : Entertainment

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Country : South Africa

I have sold my car to VW Claremont a week ago and paid in the differnce to settle my vehicle with the bank a week ago and they still have not settle my car, so they sitting with my vehicle and my money in there possseion and i am getting nowhere with them, they promise to settle and nothing gets done, what kind of people take your vehicle and your R14000 AND KEEPS IT and nothing gets done. you lave message for senior mamnegment to call you back no response.

Category : Motor Industry

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Country : South Africa

AM Lebogang residing at elsburg I have a problem with municipality the take electricity the don't even warn us why the take it last week thurday we where not having electricity since from thurday it only came back sunday no one bored to tell us was is happening and worse part our kid a writing exam if we don't pay there are the first people to switch the lights we I tired of this please fix this problem and learn to communicate at the end of the day we pay our

Category : Municipal

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Country : South Africa

Hi, my name is Sandile Ndlangamandla, I've got a problem with Vodacom, earlier in July, I have applied for the new phone through Business deal and I never got feedback up to date, Contact person,[email protected]> and ref: 1RAI-2HBAJO Please contact me for further information at [email protected], 073 3812932 and need answers before end of the day tomorrow, 18/11/2019 as my number was already ported from MTN to Vodacom

Category : Telecommunications

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Country : South Africa

I am a person with disability therefore cannot always get to where I want because of barriers. On 15 Nov 2019 I ask my wife to buy me cellphone from pep cell. It should have Dual Sim and SD card capabilities. Mrs Georgina Mofokeng who is the 2IC at that store sold her a phone which can only take two of the mentioned card at a time. The phone name is Stylo V5 and cost R599.00. On the phone box its written like all other phones that it has dual sim capabilities as well as SD card (see photos)....

Category : IT

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Country : South Africa

I would like to complain about CSI Rental Agent Thatch Hill Estate Olievenhoutbosch Tshwane. I have been staying/renting the house since 2014 and I haven't paid for the current month of November 2019, for some reason and ensured that the settlement was going to be done within the month. ANGELINE ROETS called on Friday 15th told me to move out by Sunday the 17th and my information will be sent for black listing. I have been verbally and physically abused with the shouting and screaming over...

Category : Property

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Country : South Africa

I have repeatedly requested Absa to email my monthly statements, but like a game of tennis, they heave repeatedly emailed back , giving a case number, and that a Consultant will call me back. I repeatedly tell them I just want a monthly statement . Mr ABSA, , read your flippin ails, just email the monthly statement!!

Category : Credit Cards

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Country : South Africa

This afternoon I went to Jet Bayside to exchange an item which I bought at the same shop a few weeks back , because apparently that's the only shop that stocks a certain brand/designer. When I approached the teller , strike 1 - NANCY TISO came to overhear what I was telling the teller helping me , then she was mumbling and giving me weird looks so I ignored it. The cashier that was assisting me , after she had done her enquiry she did not even bother to inform me she went straight to the...

Category : Retail

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Country : South Africa

Getruida Van Der Westhuizen 13:08 (3 minutes ago) to shakir.achmat Good Day Trust you are well My name is Gertruida I applied by you guys last month and in the beginning it was told certain days then after that certain it was told only 21 working days and then i asked them any news yet and the lady told me it is still 21 working days this is very frustrating and i am not happy as i need to follow up the whole time of what is happening with the...

Category : Colleges

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Country : South Africa

I am so unhappy with the service and the cars I've been driving. it is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous polo for the new polo because of the problems it gave me and the constant fixing. The new polo is a bigger piece of rubbish with endless issues. Can you just take your car please I'm not interested in anymore fixing I had enough. this is what I've been experiencing -wind sound problem -the...

Category : Motor Industry

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Country : South Africa

Nedbank loans department ignorance to assist in a very urgent and sensitive matter that has been on going for 4 years. our despirate request for assistance to obtain a letter from the bank who is the bond holder for a consent letter towards the rezoning of a property that has been devoloped for business but the rezoning process is on hold due to the bank's delaying process and ignorance to assist in the expected letter.

Category : Property

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Country : South Africa

I bought a phone it gave me problem now is three months no one wants to take responsibility to pay me back since thy cannot fix the phone

Category : Electronics

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Country : South Africa

waybill ref. 009938534335 for 5 parcels to be delivered in Mbazwana, Mhlabuyalingana. one parcel was delivered on the 23 October 2019. the second parcel (3 boxes) was delivered on the 28 October 2019. the last item is still outstanding to be delivered. I tried to call skynet in Richardsbay making a follow up and there is no clear answer on the outstanding parcel. the skynet office has the record that says all items were delivered. the driver, Musa Myeni says he did inform his office about...

Category : General

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Country : South Africa

RETURN 300715233 | ORDER 204987681 I requested a return on 04/11/19 for collection on Wednesday (6-11-2019) and today is the 13th of Nov 2019 and no one has picked up my parcel nor contacted me to arrange a pick up. On 7/11/2019 I emailed customer support and was told by Zodwa Nyanda it takes 2-4 working days for the couriers to come and collect the items. 11/11/2019 I lodged a complaint with Zando that I am yet to receive feedback on. 12/11/2019 I called the customer support telephone...

Category : Retail

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Country : South Africa

Bought a device at Vodacom 2 months ago, I was asked by the consultant if I would like insurance my reply was yes. Consultant allow me sign up without out explaining the policies of the insurance. On Saturday 09.11.2019 I when to put in a claim due to the device got stolen. I was then told about excesses fee of 15% which I was not aware of and I feel that bad communication regarding the fee. Today 11.11.2019 I went and the device was approved at the claims department still having a dispute of...

Category : Telecommunications

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Country : South Africa

Shockingly poor service received from Renew IT Rivonia. Poor customer service cascades from the management levels to the junior staff. I was appalled by the dishonesty, lack of accountability and lack of responsiveness. The Company values seem centred around empty promises.

Category : Motor Industry

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Country : South Africa

Disgusting and unprofessional Service from Makro Online I ordered and paid with Makro Online for a Univa 201L Metallic fridge on 2019/10/31 as my defy fridge had given in I telephoned the call centre on 0860 600 999 on Saturday 2019-11-02 to find out if the fridge had been handed to the courier as the order had been packed on the same day. I explained to the lady that it was urgent as I did not have a working fridge and that is why I ordered it urgently online. She said she would...

Category : Retail

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Country : South Africa

good day is there someone can assist Katlehong we only have two train every day we are late can somebody intervene on this because management at Germiston they just don't care about Katlehong commuters

Category : Service Stations

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Country : South Africa