South Africa Complaints

On the 31st March 2018, a friend and I attempted to book two tickets to a movie for the 20H00 show by means of the self help options at the cinema. The transaction failed to process giving me an error message. We thereafter proceeded and purchased two tickets to the movie at the sales counter. During the movie I received a notification that the transaction had been debited to my account. I approached the manager after the movie that evening, Zamile, and he informed me that the transaction...

Category : Cinema

(0) Replies

Country : South Africa

I 750175127084 bought built in Kitchen cupboards in Cape town,2 months ago,1cupboard is broken and the other cupboard is without a scirting,they disappear with my Sink clips,my stove screws,I complaint so many times but nothing happens

Category : Building

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Country : South Africa

I GOT A CALL FROM msa TO BE UNDER DEBT REVIEW THE FOLLOWING DAY I CALL THEM AND CANCELL AND PAY R750 AFTER 3 YEARS WHEN I WANT TO TAKE A CREDIT MUY ID NUMBER IS STILL LINK WITH THEM . PLS HELP HOW CAN I GET A CLEARANCE CERTIFICATE FROM THEM

Category : Loans

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Country : South Africa

Good day, I had a contract. cancelled it within the first 7 days as required. Mobi was collected by Telkom 2 days later. It has been 2 years now. still every month various amounts are deducted from my account. from R79, R99, R178, R357 etc. Each time I need to place a stoporder/debitorder reversal, costing me R85 each time. I phoned Mobi several months ago, and still this fraud is continuing !!!! every month with no stop in sight. Please people, never concede to a debitorder. do a...

Category : Telecommunications

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa i have struggled since 2016 to get this issue resolved. the company created and hosted my website, it has been non functional since 2016. at first the contact numbers did not work, i even traced a previous employee overseas who could not assist. i managed to get a hold of willem van straaten this year and spoke to him on three occassions. he informed me that the software was out of...

Category : Internet Services

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Country : South Africa

econsultant Coca Cola Dome Office M5 Cnr Northumberland Road and Olievenhout Avenue Northgate South Africa

Category : Internet Services

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Country : South Africa

I have a problem with the above company a I have been trying to change my beneficiary and find out he much I have left in my pension fund as I am getting some money every month which I can't even survive on it and the tax that they deducting is way high as I am a pensioner.what I need from the company is to give me all of my money or increase the monthly cash that I am getting and also I want to change my beneficiary which I have been told it's impossible and that I don't understand please...

Category : Municipal

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Country : South Africa

I got a call from mazwi of yellow mobile plus offering me a contract huawei p10,then I got an SMS saying they will process my application with the reference number after a week I got a call from the same mazwi saying my application has been approved for a new phone and I should wait for 10 day to receive my package. Now 10 days later I called then and the consultant says they don't know any mazwi and my application has been declined. When I ask why they send me all those SMS and the...

Category : Consultant

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Country : South Africa

The installer assigned to me is very unprofessional and unreliable, yesterday when I called him he said he will send someone to come and install but to no avail, the person did not even have the decency to call and postpone, I called him again this morning and he told me that someone came to my apartment yet they did not, even the security guard and the caretaker can attest that nobody came as I had alerted them as per the rules of the flat. He also told me that his not in Gauteng and that he...

Category : Satellite Services

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Country : South Africa

Your review I have been trying to log a claim for the past week with the claims department , this morning the 21.05.18 i contacted the customer care department to find out what was going on because my mac had informed me that the policy is on hold as i have missed a payment in December 2017,which i was never informed about via email,sms nor a phone call if i had been aware i would not have sent my car in now in May.But no communication was sent through.Now for R225.00 which they refuse for...

Category : Insurance

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Country : South Africa

Good day, I I have requested for an paid up letter from avon,but they can not assist me,i don't owe the anything.could you please assist me on this matter. Who do I contact regarding this matter. Regards lianna phillips

Category : General

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Country : South Africa

REFERENCE: 130518QS8NGH CO-PAYMENT ON KUILSRIVER HOSPITAL ACCOUNT FOR R1500-00 WHICH WAS NOT MENTIONED WHEN I OBTAINED PRE-AUTHORISATION. WHEN I CALLED THE PRE-AUTH DEPARTMENT IT WAS NOT MENTIONED THAT THERE WOULD BE A CO-PAYMENT (DEDUCTIBLE). I ASKED A CONSULTANT TO REFER MY ENQUIRY TO A MANAGER SO THAT THEY CAN EXTRACT THE CALL AND LISTEN TO THE CONVERSATION BUT YET AGAIN MY REQUEST HAS NOT BEEN TAKEN SERIOUSLY AS I HAVE NOT RECEIVED ANY FEEDBACK AS USUAL. ALSO THE AUTH LETTER THAT WAS...

Category : Medical Aid

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Country : South Africa

SERVICE DATE: 10.04.18 (NETWORK GP CONSULTATION) THE CONSULTATION FEE FOR R284.40 WAS PROCESSED AND MEDSHIELD PAID R170.70. THE OPTION I AM ON PAYS 100% OF THE SCHEME RATE AND I HAVE NOT UTILIZED ALL MY CONSULTATIONS FOR THE YEAR. THE SCHEME HAS A LIST OF GP'S TO WHICH WE ARE FORCED TO GO TO, AND WITH WHOM THEY HAVE A CONTRACT TO CHARGE A CERTAIN AMOUNT FOR CONSULTATIONS AS PER THE AGREED TARIFF. THERE IS THEREFORE NO VALID REASON WHY THE CONSULTATION SHOULD BE SHORT PAID....

Category : Medical Aid

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Country : South Africa

For my birthday, my friend bought "an indulgent spa package out in the Cape Winelands at Asunde Day Spa. This was purchased through Daddy's Deals. First of all it wasn't in the Winelands, it was in Paardvlei Somerset West. We couldn't find the building as there were renovations going on all around it and it wasn't sign-posted. No-one met us on arrival. The place is musty smelling and is an old manor house. Eventually someone told us to climb the stairs to the next floor. This place cannot...

Category : Promotions

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Country : South Africa

last week I signed a contract/membership form with Gym company, I came across their consultant on the mall, I was informed that the first two months will be free and I'll have to pay R199 every month, so after I sat and search via google I saw a lot of complains concerning the company including that cancelling the contract is not a child's play it might cost me an arm and a leg. Will you kindly advise me on how to go about cancelling my contract with the gym company.

Category : General

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Country : South Africa

I took out car and household cover with Alexander Forbes just under 2 years ago, all done telephonically. Believing this to be a big and reputable company I presumed that they would provide a decent service. I recently suffered two major losses within the space of one week, a damaging house break-in and somebody smashing my car. I submitted the claims and now AFI inform me that they are only covering less than 10% of the cost of repair on my vehicle and I have to fork out the rest....

Category : Insurance

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Country : South Africa

My husband pass on on the 18th February 2018. My phone was on my husbands contract and I requested Vodacom to transfer the whole contract to my name as suggested by Nathanial of Vodacom South Africa. I visited, Alicia, at the Vodacom Shop in Coutenay Street, George to assist me in doing the transfer. She did everything wright and told me that I still have to pay the business contract at the end of March 2018 of R3,022.73. I Agree to that and then from the 1st of April the premium will...

Category : Telecommunications

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Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years (0798167603) and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I...

Category : Telecommunications

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Country : South Africa

I’ve been a loyal customer of Vodacom for the past 7 years and now that I’m trying to downgrade my account I am unable to do so. When I walk into the Vodacom store in Wynberg it feels to me like the staff is mocking me and just assisting me so that they can get rid of me but nothing gets done to resolve my problem. All the consultants is aware of my problem and I was even told that it’s out of their hands because they are Chatz and not Vodacom. I am the customer and when I walk into...

Category : Retail

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Country : South Africa

Name : Morne Phone (Optional) : 0712368634 Your Policy Number (Optional) : 2863932062 11:57 We joined your company 1/2/2018. My son Jaden Vorster (02) was taken to a listed doctor of YOUR choice in mid April due to severe pain in his left middle finger. Dr Westerman in BHS diagnosed him with a spider bite and was treated with 2 types of antibiotics . On the 9th of May 2018 Jaden started complaining about severre pain in his finger again. As Dr Westerman was not...

Category : Medical

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Country : South Africa

Dear Sir/ Madam I come to you because I am trying to widen my pool of people that can learn from my experience whilst the process with the Ombudsman is underway. I am pursuing this because I not know that this is something Renault SA does on a daily basis to its customers. I have been viewing daily complaints about Renault and all their products, and how they treat customers, from blaming them and never taking responsibility to just lain ignoring them. Though I have posted on...

Category : Motor Industry

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Country : South Africa

I shop at Builders Warehouse in Lambton & when I went to cut keys twice in two months I was firstly told that the key cutting machine is not working and when I went on the secon d time I was now told that the key cutting machine does not work as well as they don't have blank keys to use to cut the spare keys. Stock takes happen with no stock being replaced.who runs a business without topping up their stock.

Category : Retail

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Country : South Africa

I had my eyes tested at the waterfall mall branch of Specsavers and eventually after almost 3 weeks I had to phone them to find out what was happening with the spectacles which had miraculously according to them just arrived. I then tried the glasses for 3 weeks but found that they were not correct and returned to Specsavers on Thursday 25th of April they said they will send them to be checked for the correct line up of the multi focal lenses. I have so far had no contact from them regarding...

Category : Medical

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Country : South Africa

Our water purifying system at home has been faulty and is leaking water. The maintenance team of JN PURE WATER SOLUTIONS has already been here twice in one week and it is still leaking. I called the maintenance team and they assured me that they would be here first thing in the morning. They never arrived. I then called the office to be informed by the owner's wife that she is extremely busy, does not have time to look for my file, and then proceeded to lecture me on my responsibilities with...

Category : General

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Country : South Africa

I cancelled x1 twin room on 12/03/2018 due to death in the family, a death certiface was forwarded as requested, on the 18/03/2018 i received an email from the hotel saying once the refund has been actioned they will forwad me a proof of payment. I have not received refund as promissed. The hotel is not answering the phone and they are not responding to my emails. I do not have any other contact numbers to be able to contact senior management of the hotel.

Category : Hospitality

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Country : South Africa

My home was affected by lightening at the end of December 2017.This affected my appliances , televisons , satellite dish and airconditioners.Most of the goods covered under household contents with Discovery were replaced without a problem. My claim for the airconditioners covered with Standard Bank householders policy were dismissed after them making an offering to part payment to the claim.I refused this and after numerous calls was told that the airconditioners were not covered and there...

Category : Property

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Country : South Africa

I'm for more than 15years with ACI VRS company paying over R600 and for Years I'm trying to book a holiday always booked out or nothing available in Western Cape. I tried to cancel the contract see that I'm in a financial difficulties but in vain I even asked see that I paid for years and haven't use it that that amount can use for settlement. each month this debit order still goes off and I'm left with little money to survive. please help.

Category : TimeShare

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Country : South Africa

On 03 May 2018 we have made a payment of R9000-00 towards our DSTV account in error. I have contacted them on 04 May 2018 on which Karabo Tlhabadira advised me that I must forward the the proof of payment together with my ID & bank statement & then they will refund me an amount of R8052-53 lees the monthly subscription of R947-47. On Friday 11 May 2018 they have requested a letter to confirm my banking details as the DSTV account is in my husbands name but we make the payments from my account...

Category : Satellite Services

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Country : South Africa

On 23 April 2018 i purchased and paid for a 100GB data bundle from Cell C. The same day i received confirmation of order and confirmation of payment. Cell C confirmation of payment Ref.ID. BCA57276-3DAD-495D-B8CC-1B968B1A4. I have sent several e mails to Cell C with no valid response. Only that they state that i have not paid and must go to my bank to retrieve the money. I tried that and i cannot retrieve due to the time lapse.I have been to Cell C Fourways Mall 4 times and the manager there...

Category : Internet Services

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Country : South Africa

I bought a washing machine from Game Store at Westgate on the 01/10/2017 and in April 2018 I called them to report a faulty machine. This washing machine is no longer doing it's normal functions which is washing, rinse and drying. They asked a Defy Technician to come assess the situation but how could you assess a situation by not making sure that the machine is washing, he asked for the machine to be switched on which is fine as the machine does switch on but does not work it's normal...

Category : General

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Country : South Africa

I bought a washing machine from Game Store at Westgate on the 01/10/2017 and in April 2018 I called them to report a faulty machine. This washing machine is no longer doing it's normal functions which is washing, rinse and drying. They asked a Defy Technician to come assess the situation but how could you assess a situation by not making sure that the machine is washing, he asked for the machine to be switched on which is fine as the machine does switch on but does not work it's normal...

Category : General

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Country : South Africa

I was forced to upgrade over the phone,saying how my contract doesnt exist anymore and how good deal it was,i didnt need a phone on my cellphone contract because my phone was still fine,now i need a phone and they dont pick up and Vodacom cant help me. I only upgraded on my airtime and the lady said i can get the phone anytime. This is not right,can they just phone me.

Category : Scams

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Country : South Africa

I have ordered flowers to send to my mother in law and to my surprise it was not the same flowers and not even close. I am so disappointed as this is the first time I ordered from Netflorist.

Category : Courier

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Country : South Africa

The staff and the supervisors are very rude to customers ,also the cashiers rob customers their change .Everything about the shop is a mess .When you return something because it is frot they give you long faces .Pliz something must be done about this Hillbrow shoprite ,Cnr Banket and Pretoria streets.

Category : Retail

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Country : South Africa

So.... On the 9th of May 2018, I went to register at sedibeng college, and my word, they made us stand in a line from the time they opened until 11am, with abso-freaking-lutely nothing happening, mind u, *nobody hadno idea what was happening, including the staff* (professional!) Finally when this nice lecture came to our aid, things started moving. AMAZINGLY, at 2pm the staff working in the data capturing department LEFT.... They just LEFT us there, no: "come back tomorrow" or "hey GUYS, we...

Category : Colleges

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Country : South Africa

Hi On the 7th of April at about 11pm we had an accident . I had to call my insurance affinity and the guy By the name of Edwin Khomo he told me I do not have the insurance policy with the affinity and I have gave him my policy and he told me that they have been advice not to do anything on these policy numbers . I was in an accident scene the whole night and my insurance had let me down and the police towing truck tow the truck in the morning. I called affinity to get clarification...

Category : Insurance

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Country : South Africa

Hi Modikwe, After reading an article on FACEBOOK this morning regarding the “poor” lending decision that was taken by MFC and others and the predicament people like me was placed in. From this article, enclosed the client received numerous demands and summonses from MFC to settle his debt. Unfortunately not all of us are in a position to employ an Attorney to assist. From this case and the final outcome thereof creates a precedent and will afford others the opportunity to have...

Category : Motor Industry

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Country : South Africa

On the 02.05.2018 I went to FNB Bank city branch regarding my money that was debited from account for a life policy that I had already asked them to cancel. I was told by the consultant and the team leader that they won't be able to reverse the debit order and that I should could speak to someone in the call centre. They put me through and they consultant that I spoke told me that they don't have proof of the cancellation and therefore they won't refund my money. So when I got back to the...

Category : Insurance

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Country : South Africa

I bought a VW Polo at the Hyundai Woodmead Dealership and after a week of driving it the service inspection light came on and reported the mater to then. They assured me that they service their vehicle before delivering them to customers and perform 125-point quality check.They took my car for 10 days for servicing and when it came back I took it for a long distance trip and noticed that my Multi function Display was mulfuctioning and took it back to them for repairs and myself and Service...

Category : Motor Industry

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Country : South Africa

Hi, i would like to lodge a complain about the poor service i got this morning/10:45 on the 10 05 2018 at shell mofolo Soweto. When i got there i was made to wait more than long just to be shown a toilet which i later allowed to. After the toilet issue i moved my vehicle to the pumps to fill gas.The was a car in front of me, after patiently waiting a petrol attendant ignored me to help the customer who came just after me. When i confronted him to find out why he just continued to help the...

Category : Service Stations

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Country : South Africa

I have nerver recieved such an attitude as a customer in my enttire life. The way he greeted me and telling me that they have been explaining to me how their insurance work. Firstly, Ive been paying for my insurance every month. I submitted a claim and they sent sms to aknowlege the claim. on my claim from there was a question i did not understand which higlighted with a question mark. No one came back to me. they called me today and the agent gave me an attitude and he said they saw the...

Category : Insurance

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Country : South Africa

I am so pissed off now about the service I am receiving from nedbank, they debited my bank account on the 26th April with an amount of R1200 and my debt review paid them an amount of R1300 on the 04th May, when I call for my refund I am told that the allocation will take 24, 48 hours, today when I call they tell me that it will take 7 days, what kind of service is this that you are giving to our customers, it sucks I don't think I can recommend this bank to any of my family members even my...

Category : Loans

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Country : South Africa

I would like to report the driver of the first bus in the afternoon from Sunninghill to Davidsonville, she very rude and does not stop at my bus stop, yesterday we were standing at the media24 bus stop the robot was red she stopped and refused to open the door,since they have changed the drivers she doesn't stop at all from the sabc, media24 and uj bus stop, she doesn't even look at us. the driver its a dark ugly lady who doesn't even use Vaseline. If the bus from Gandhi squire left us her...

Category : General

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Country : South Africa

To whom it may concern I would like to lodge a laundry list of complaints against Seeff Welgedacht, but the basis of my complaint is agency is deducting money from my deposit for damages that the flat I rented already had when I moved in. An improper inspection was done before we moved in and no inspection was done with me upon us vacating the premises. None of it was done officially on paper. I took photos of every damage to the flat that I could see and sent them to the agent...

Category : Property

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Country : South Africa

I bought a phone on 1 September 2017 at Cash Crusaders Midrand City. Phone had a 1 year warranty which is the main reason I bought it. It started freezing and crashing in January 2018. I wasn't around at the time and couldn't take it back. I went to the store on the 1st of March 2018. It was booked in for repairs. I received the phone back on the 19th April 2018. The comments from the repairs was "battery swollen and screen cracked" I asked if any repairs were done on the phone, they told me...

Category : Retail

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Country : South Africa

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver We had to use google maps to find our accommodation. Which took I believe around 20min. 634MB according to Vodacom on the 20th April , not on 19th when i used it. The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000 I logged a complaint with Vodacom immediately...

Category : Telecommunications

(0) Replies

Country : South Africa

I have never recieved such bad service in my life I have been trying to claim from Hollard for a funeral for over a week I have spoken to 10 different people and all of them gave me different stories sad part is the funeral is passed already and yet the funds have not been paid out I have send emails,I even send a complaint to their complaints department and yet no one got back to me I had to go borrow money for the funeral and now its a story getting Hollard to pay out Good day The...

Category : Insurance

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Country : South Africa

i have been under debt review for the past two years with NDA, and my nedbank personal loan was paid by the debt NDA until on December when they paid less thinking that the loan is paid up, in January until March 2018 nedbank never notified me about the shortfalls on my personal loan, until in April 26 they decided to debit my bank account taking advantage that I am banking with them, and I called the NDA trying to find out what is happening with my personal loan, they said the will...

Category : Loans

(0) Replies

Country : South Africa

Since 2016bI have been receiving complaints from MBD inc re an accident that was not mine they even got my ID number Fone number 0115604047 ref number 0278000509088535 I have called hundreds of times and told them this is another Lyn Crawford and this claim was settled by her insurance company.I am at my wits end to end this harrasment

Category : Insurance

(0) Replies

Country : South Africa

I did open a postbox at postnet in the balfourpark mall To receive parcels. The manager Snowy had a fight with the post delivery man and he refuce to deliver the post to them. Snowy call and tell you to go down to the postoffice to pick up your mail there. When i confronted her about it, she sent her people to collect the parcel, pay for it and i just pay the same amount at postnet. I cancelled my postalbox with them because there is always a problem. I also feel that there must be a stock...

Category : General

(0) Replies

Country : South Africa