South Africa Complaints

My car has been at Reeds Opel in Bellville for 6 weeks without them being able to fix it. They dont have any courtesy cars and not willing to rent a car for me (or so I assume as my request for a rental car is met by silence) I have tried every possible Opel number and callcenter and email I could find to get assistance and every time I am told I must take it up with the dealer. End of last year I took my car in to another dealer that now only deal with Isuzu. They said my rear brakes and...

Category : Motor Industry

(0) Replies

Country : South Africa

Good day I have upgraded my contract in December, the new phone was delivered on the 15th December 2017.In January the phone was stolen in my house still sealed the simcard was not in the phone. On the 11th of January 2018 I went to Cell C to blacklist the phone. First they said it can not be done because the simcard was not in the phone and I needed the IMIE number. I have then contacted Cell C customer care and a lady with the name Senzi said the Serial Number on the Delivery Note is the...

Category : Electronics

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Country : South Africa

I'm at Phagameng clinic, accompanying my friend, who is 7 months pregnant. We've been here since 8 o'clock. You can imagine a pregnant Lady not eating for almost 7 hours. Its 13:37 and they all decided to go for lunch. We sitting here and some nurse was shouting and telling all the pregnant ladies that she can't assist them and went did they even give them this date. They have a bad service plus bad attitude

Category : Consultant

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Country : South Africa

Since August last year when I took my notebook for repairs, only to be told that the Samsung in Henrick Potgieter has been closed with my Laptop not back yet. IU have been dealing with Kenny since that time, he is always asking for various documents from day one. I am sure he got all the documents he wanted last year but he never attempted to call me for any sort of update since. I am calling Samsung almost everyday, different people receiving my calls and I ask for Kenny but they only put...

Category : Computers

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Country : South Africa

I took out a loan with Bruma Finance September 2017 and did not make a payment October, November and December so this means I will be 3 months in arrears and payment was suppose to be R856 every month and I called bruma finance and explained my situation and that January 2018 they should expect R2000 but to my surprise the account was handed over to HTN attorneys and listed on credit bureau as default in December 2017 on the 7th mind you this was a 12 month loan and first payment was October...

Category : Loans

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Country : South Africa

Bad attitude,arrogance,poor service.Refuse to pack goods,manager lack of customer understanding importance. lack of trainng and skill.

Category : Retail

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Country : South Africa

On the 26 Feb 2018, I ordered a Huawei P10 Lite online; it was delivered in no time. What surprised me, was to discover that the phone in question, was not dual at all. Also, on their website, they said their phone had 64 GB internal memory, it was R3999-00; to my utter astonishment was that the phone had 32 GB memory not 64. The only thing that was right about misleading advertisement was the price. As to why a big company like Edgars group, will go out of its way to swindle a small man is...

Category : Retail

(0) Replies

Country : South Africa

Still haven't returned our 3 ECU Units, PC cable for Pluto 2 and old loom for Venus after being paid in full and promised to be send.It was send to them on the 24/01/2018 and paid on the 21/02/2018 after invoice was received from them on the 19/02/2018. We were promised that they will send it upon proof of payment. We have requested the Ref no from them on 2 different occasions and were promised we would receive our parcel at before the end of last week. Please contact me ( Jacques...

Category : Motor Industry

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Country : South Africa

After 5 hours of ďriving in a 13 hours trip, the driver just decided to pull over the side of the road and just fall asleep for nearly 4 hours. We were heading to Mthatha from Johannesburg on the 3rd March 2018 and the driver wouldn't wake up no matter how much we tried. This bus might be affordable but its service and maintenance are trash. If you're fortunate to read this before you buy their tickets,DON'T. You won't like anything about it

Category : Travel & Tourism

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Country : South Africa

At the end of 2017(December) my debit order bounced as the Premium was too high for me to afford- I assumed that Bonitas cancelled my membership because of this On the 2nd of March 2018 they debited my account with 2 premiums of R4361 each- I contacted them for a refund but they gave me a long story about their procedures which sounded like hogwash I am in the process of joining Bestmed medical aid which is affordable but the Bonitas debits have put me in a financial crisis- can they please...

Category : Medical Aid

(0) Replies

Country : South Africa

In December I bought a a wi fi contract and at the same time canceled my adsl contract .to date I am paying for both contracts and the adsl is still activated. so where is the 40g day and 40g night . the wi fi does not work .adsl is still on line ??????????????????????????????????????????? I have phoned Telkom direct in canal walk to try and sort it out to no avail????? canal walk was where the contracts were ment to be sorted out??? we must be living south Africa where nothing works...

Category : Telecommunications

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Country : South Africa

I contact maxlaw to assist me to be removed from debt review i pay 550 to open file and 2500 for the process julia mgidi was the person who was helping me it was on 2015 even now im still under debt review they did not cancel me she no longer responding to my email every time when i call there will say she went to lunch she will call me back it's now 2 years without help

Category : Loans

(1) Replies

Country : South Africa

I phoned the doctor's office on behalf of my stepmother who is a patient with Dr. Bason. She had a heart attach the day before where we got an ambulance yo come and help her, they told her to go home and rest.Then the hospital emergency care unit informed us the hospital is full so they will not be able to assist us right away. Upon that I thought I would contact her doctor myself.The receptionist had a very bad attitude from the beginning and didn't even really care what was wrong with their...

Category : Medical

(0) Replies

Country : South Africa

Terrible service for a pensioner to handle. My dad reported a claim last year and gets feedback that the claim was rejected. The rejection was based on an assumption and not what the plumber actually stated. Firstly they gave my 68 year old dad a run around for all the paperwork. A person who has no access to fax or email. When I took over to assist it was said by the brokers the claim was rejected due to not receiving all the documents. I sent all the relevant information, they never sent...

Category : Insurance

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Country : South Africa

id like to lodge a complaint about pep stores eersteriver that has given me the worst service ever . the assistant nicole was so unsure of the product iwas buying , then a gaynor came to assist to my knowledge this people has no idea on what to do they dont have a clue whats going on their shop and have no wayto deal with their clients. i hopeand wish you sort these matter out

Category : Retail

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Country : South Africa

I called the Operations manager Collen and he's very rude and doesn't even want to understand what transpired and this meter was installed 2 months back on a wrong place. Now I want to build a wall with no luck.

Category : Home Improvement

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Country : South Africa

I bought a Brand new IX 35 2LT GL Petrol 2011 . It had a gearbox breakdown in 2013 and on the 1st May 2017 Engine ceased just after warranty has expired of cause. Hyundai/ Kia had engine recalls but they ignored my claim , I logged complaint with Ombudsman too who gave them 7 seven days to respond and they never did and I've been in contact with the Ombudsman office with no response either, I need urgent assistance as my vehicle has been standing since and Hyundai charged me R158000.00 to...

Category : Motor Industry

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Country : South Africa

AFRICA DEBT ADVISER ITS BAD DEBT NO STATEMENT SHOWS YOU ITS HOW MUCH DO YOU PAY AND IF YOU SEND THE STATEMENT REQUEST NO RESPOND THE PROMISE TO CALL U BACK

Category : General

(0) Replies

Country : South Africa

AFRICA DEBT ADVISER ITS BAD DEBT NO STATEMENT SHOWS YOU ITS HOW MUCH DO YOU PAY AND IF YOU SEND THE STATEMENT REQUEST NO RESPOND THE PROMISE TO CALL U BACK

Category : General

(0) Replies

Country : South Africa

I have a contract with mtn started early this year my mobile number is 0625158139. I want to know how far my complaint is and the balance on my account. I spoek to so many managers First i spoke to dillon Nurisha and the chantelle i have not received any feedback my line is barred and im an taking legal action and gong to telecommunications Ombudsman ..please refer my complaint to higher management as your company can get fined BIG as i have asked to many times to call me back...

Category : Telecommunications

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Country : South Africa

I'm an FNB client for a long time since I was 19 years old now I'm 40 and what I now currently going through with FNB is horrible in a sense that even the senior management of this finance institution are failing and unable to help. I do have a problem that I lost my job and want to carry on paying my funeral and law cover, but the problem now is that I still want to pay my both those covers that I have with FNB over the counter but they are telling me they don't have an bank account number...

Category : Insurance

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Country : South Africa

They do not answer phones and once on their site you cannot get off and continue getting emails from their cliets which you cannot respond to UNLESS YOU PAY- Remove me please

Category : Internet Services

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Country : South Africa

I made this call to Telkom requisting assistance with my fax billing of last may and june 2017, they first droped my calls about three times finally when I spoke to this lady as I kept on trying she told me to hold as she is consulting whether I can be assisted or not but I have been holding for 46 minutes as I am sending this email and I believe I am not going to be assisted. I made this call around 14:30 now the time is 15:15 and it just makes me sick because we are paying monthly to use...

Category : Consultant

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Country : South Africa

I handed my tablet in at Cell C Cape Gat on 19/12/2018. As it took 21 working days I thought to be fare and give them more time. On 15 February 2018 I went to the branch to enquire about my tablet as I asked that they should phone me before they do any repairs but I have not received any calls. Angelica assisted and said she can see that It was booked in but it was also cancelled. I had to wait to speak to Philip, the store manager - he told me he was busy with a client but would phone me...

Category : Telecommunications

(0) Replies

Country : South Africa

Good day I would like to lay this complain about Jwayelani Richards bay I got a pathetic service at this shop the cashier was friendly she knows her job very well, the lady who is Cecelia she gave me a stink attitude. I went to the shop to buy meat when I got to the door the security told me I can not leave the shop with a trolley and there is no one who can help me with that, the lady came she said I must buy plastic bags and carry this meat unfortunately I can not carry 20kg with my hands,...

Category : Retail

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Country : South Africa

Vodacom IT service is BAD the telephone call center staff service is worst ever. i have been trying since October to get help. IT team told me they can do nothing to help as a new tower is needed in Rooihuiskraal area. They told me they can cancel my contract without paying a fee as VODACOM is in bridge of my contract and cannot provide me the service!! Now the impossible task is for VODACOM Call Center staff to 1 understand this issue, 2 help me, 3 give me the confirmation to cancel my...

Category : IT

(0) Replies

Country : South Africa

my name is Catherine mlangeni I reside in kwa-thema a paying customer of ackermans the service I got being sent from pillar to post due to the phone I baught last year October 2017 on the 1st name of the phone is next m1+n9 from the first few days I baught it,it was working well on the 8th day of using the services of the phone it acted up It froze and wrote everything in a Chinese language so I took it back they said I should bring the box and proof of purchase, I then did exactly what they...

Category : Retail

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Country : South Africa

I have logged a case to Woolworths ,truworths and MTN with the fraud departments last year December and I have sent all the necessary document they request and I tried to make follow up but no one tried to assist me and Woolworths and truworths they gave MBD Attorneys my details. and I spoke to Steven Appollis at fraud department and he said it will take 30 day to resolve the problem and the rest of other companies they never came back to me. and I cant afford to have a bad record...

Category : Credit Cards

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Country : South Africa

Eagle Eye view projects,, is owned by a sic man called Giovanni Palma also uses the name Eliandro Valentino ,,, this man claims to be a honest project manager at a company he made up ,,, this Italian ripping of honest South Africans ,,,, Stole my 200k deposit barely started with a building ,,, I am looking for this thief he claims to have business in kapetown as well I am 49 years of age how do you take someone’s money and run of ,, please if you see ‘this liar of an Italian please help...

Category : Scams

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Country : South Africa

Send an email complaint to NetFlorist on Thursday, 15 Feb and to date NO REPLY This is with reference to the failure of delivery of order bearing original reference number 102643423 you quoted another number in your correspondence dated 15.02.2018 (see above) this morning 104840816?????, by your company. The order was placed on Monday, 12 February with the expectation to be delivered on Wednesday, 14 February, Valentines Day. I am sorry to inform you that not only has the gift not been...

Category : General

(0) Replies

Country : South Africa

I dropped of my LG G4 cell phone At MTN Repair Centre in River Horse Valley - Dbn on 29/01/2018. Assessed in MTN Repair Centre Midrand on 06/02/2018. Repair not undertaken as there are no parts available at the Repair Centre. Still waiting for my phone. no progress yet. phone under warranty.

Category : Telecommunications

(0) Replies

Country : South Africa

Service and professionalism of Bradlows is disgusting to say the least!!! I have purchased a laptop in September, and I've been having endless problems. Within the 1st month the mouse stopped working i was told that it is an accessory and they cannot do anything about it. Then the laptop bag tore same response given!!!. The laptop was given in Dec 2017 due to it being very slow and takes over 5 min to open up a application (i have a recording off this). i consistently have to...

Category : Computers

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Country : South Africa

wE were booked to travel to Durban on 01 Feb, family of 5 for a wedding function. Regrettably my mom passed away on the 27th of January and so we have to cancel our trip and plan for the funeral I immediately called the call centre and spoke to Carylnn September, who advised me that I will get a full refund. I needed to submit my marriage certificate and ID and declaration of death. I did this on the 30th of Jan. Since then I have emailed and called and left messages and have had...

Category : Air Travel

(0) Replies

Country : South Africa

Vodacom sent me a letter that I owe them R3042.71 and that's not true, I have a contract phone and the agreement was I am paying an amount of R149.00 and getting an airtime of R100.00 and SMSs, and I only received airtime for only 2/3 months and didn't receive it again, but they where debiting money from my account and I ended up stopping them from debiting my money cos I'm not getting what we've agreed on. I phoned them previously and I didn't receive any better service and I phoned again...

Category : Electronics

(0) Replies

Country : South Africa

my WhatsApp expired, and I bought R20 data on the 23rd of Feb but it was finished before I could download the new version of the app. on the 24th I bought 100mb and I only needed 30mg to finish the download, but my data was finished in about 20 min and still don't have WhatsApp. I tried contacting mtn but the answering machine does not give an option for an operator. I need an answer from mtn: !. how much data do I need to download a 30mb app? 2. how much data am I being charged per...

Category : Telecommunications

(0) Replies

Country : South Africa

What a bad service i got from Capitec ( Dobsonville Mall ). So Last week Friday my friend and i went to our nearest Capitec to go and open a new account. All we had was an ID copy as well as proof of resident. Now we know that the proof of resident that is required should be in our names however because we do not own accounts we decided to bring our parents latest proof of resident as well as ours. The first gentleman that assisted us was very much helpful and explained to us that we need to...

Category : Banking

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Country : South Africa

I went to sasol filling station on 24Feb and put some diesel in my vechile. I asked the attanded to wash my dirty windscreen. He said he cant. I ask for manaver and rude manager said they busy rewamp and ca t gi e me that service to wash my windscreen. I think that is bad.It is in Rissiville. Vereeniging

Category : Motor Industry

(0) Replies

Country : South Africa

We arrived yesterday the 25/02 at Jean avenue Nandos, we order via the drive thru, my husband gave the attendent his card and swipe. He got an SMS to advise the money has gone out of his account. The attendendent advised that it was unsucessful, so my husband told if it is not reversed he is not going to pay. She called her manager who did not even address us, just told us to park in the chilled parking. We asked her if our food was going to be prepared in the mean time she said yes. We...

Category : Fast Food

(0) Replies

Country : South Africa

Everybody think twice when getting Afrihost as Internet service provider. Everything is honky dory until you need help with support. Pathetic is an understatement. If I were to give them a number between 1-10, I would be complimenting them with a 1. According to them my datacap was reached when I still had 55 GB left. Phoning them is at your own costs, no toll-free number here.Cost me R100 in airtime. Waiting queue is more than 35 minutes, even though the automatic voice service says...

Category : Internet Services

(0) Replies

Country : South Africa

I bought a Lenovo Yoga Tab 3 at Incredible Connection, Three Rivers on Friday the 23rd of February 2018 for my wife at R4999.00. After my wife used it I liked the futures that the TAB offered and decided to buy one for myself. On the 24th of February 2018 I took my wife's TAB 3 with to Incredible Connection, Vaal Mall and asked them that I would like to buy the exact same one . They brought me the Lenovo Tab 3 which looked exactly the same as my wife's and I bought it also for R4999.00.....

Category : Retail

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Country : South Africa

policy 6005801 6009705850 Sifile Nomana Glorie made a claim for her late sister inlaw her name is Mditshwa Nonkumbulo Grace her id no 5910290271084 but metropolitana did'nt pay her claim becouse there is outstanding premuim although the policy has been pay on January they declined claim

Category : Insurance

(0) Replies

Country : South Africa

MY WIFE RECENTLY WENT TO PUT AN UPSIDE DOWN T GOLD IN HER MOUTH EVERYTHING WENT WELL UNTIL THE DAY SHE HAD TO GO AND FIT IT ON IT WAS THE WRONG 1 BECAUSE THEY MEASURED WRONG AND THEN SHE HAD TO WAIT AND TWOS DAYS AFTER WAITING 7 DAYS. THEN ON THE SECOND DAY SHE WENT TO FIT TI ON BUT AFTER DOING SO WHEN SHE GOT HOME SHE NOTICED THAT IT WAS NOT SITTING IN LINE LIKE HOW IT WAS SUPPOSED TO SO WHEN WENT BACK DR NIADOO REFUSED TO DO ANYTHING BUT HE CAN SEE THAT IT NOT CORRECT AND HE THEN REFUSES TO...

Category : Medical

(0) Replies

Country : South Africa

Hi!Our landlines has been out of order for da past month and I've called telkom numerous . they keep giving me the same answer take details give a ref .no. BT up to date nothing has been done . I've called ask to speak to a supervisor or manager and I was then cut off . so if any one could help me get through this pathetic service by telkom please reply or email me [email protected] b appreaciated

Category : Telecommunications

(0) Replies

Country : South Africa

Comments: vey dissapointed with a lady from dstv to cancel an existing contract. she did not know what she was talking about.she wanted a proof of payment for R261.90,which clearly I wont have because I pay R365 every month,but she insisted I have that. she cancelled the incorrect account. when I asked to speak to her supervisor or manager I was put on hold for around 10 minutes,then I cancelled thr call again and got assited. the incompetent dstv agent email address is...

Category : Entertainment

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Country : South Africa

Myself and my wife bought a vehicle from Sandton Repo Cars. When we went out for a test-drive they didn't allow me to drive far, their reason being insurance issues. Before buying I repeatedly asked what is wrong with the car but I did not get an answer from the owner(Mr Lawrence). We agreed on a certain price as there were a few minor repairs to be done. When my wife was driving back home the car started stalling when she had to come to complete stop. This was very strange as this was an...

Category : Motor Industry

(0) Replies

Country : South Africa

Good dday. In january i ordered bedding frm Home choice which i paid in as a cash sale. Now they made a mistake and sent me a tracking number bt in someone else's name. I could not get my parcel bcoz the name differs from mine ans the id number is also wrong. Now i gave them a call immediately after seeing this. Still to date they hv not yet come back to me, when i call them, they are giving me a run around and no one is willing to help. Plz assist ASAP

Category : Retail

(0) Replies

Country : South Africa

We had a cellphone contract with AutoPage till 2010. All of a sudden since October 2017 we are receiving smses stading we owe money on this contract.N early 8 years later. We dont owe any money. We are unable to get hold of anybody at Auto page to sort this matter out. This falls under prescribed debt. When we phone the number given to us by New Debt Managment (they are sending the smses) for Aotogage they jsut put the phone down in our ears when we try to explain the situation. We are...

Category : Telecommunications

(0) Replies

Country : South Africa

22/02/2018 my friend travelled in a rea vaya bus C4 from park station to SABC Media Park where there bus doors opened while in motion the bus was so packed that she almost felled out of the bus a guy in the bus pulled her back in she dislocated her arm. why can rea vaya respond to peoples complaints and better they service if you call or email them they do not respond something has to be done that rea vaya can realise that commutes safety comes first I will not leave it at this will...

Category : Government

(0) Replies

Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

(0) Replies

Country : South Africa

Aan wie dit mag aangaan. Ombidsman Hello pieter MFC My naam is Marthinus Joubert email [email protected], en het n voertuig by MBA Auto Wonderboom gekoop verkoops persoon At Nel. Hulle is op die hoek van Meyer Straat en Voortrekker. Die voertuig is n Ford ranger 2.2 single cap. Die voertuig het probleme gegee van die begin af. Ek het aan MFC n brief geskruif met al die voute wat ek kon kry omdat hulle met beloftes gekom het om die voute reg te maak maar niks gebeur nie....

Category : Motor Industry

(0) Replies

Country : South Africa