South Africa Complaints

I bank with ABSA bank has been since the days of Allied Bank. I have a cheque account and investment with them. I get my salary through ABSA. I have a home loan account for 15 years and when I applied for an extension of bond amount. the consultant told about game account which was in arrears for R307.. I explained to her that it was an oversight from their side because I had paid more end of November hoping it would be for both end of November and End Dec. I have since had normal...

Category : Banking

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Country : South Africa

My husband have a policy at Metropolitan from 1996 to date(14 August 2018), we want to surrender this policy. Our financial advisor requested paperwork from Metropolitan to surrender this policy. It took them 2 weeks just to find the policy on their system Then it took them almost a week just to e-mail the surrender paperwork to our advisor. Paper work was filled in and submitted on the 26 July 2018. We are still waiting on any response from Metropolitan to date(14 August 2018)

Category : Insurance

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Country : South Africa

i received a dress as present from my sister who bought it from Truworths on her account, which the size is wrong. she gave me the slip of her account purchase and took it with the dress for exchange of the correct size only at Quagga Mall Truworths and they refused and request the account holder to be present of which she's not around and wont be coming back anytime soon and i need the dress for Thursday

Category : Retail

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Country : South Africa

I have registered to be a consultant and sell Justine as I have been using it for a very long time. well I got excited when I got a congratulations sms welcoming me. to top it I had credit available. well next I GOT ANOTHER SMS YESTERDAY to expect delivery. no one bothered to call me instead when I login to track my order it says it has been returned and placed onhold. the worst one of my clients has deposited her payment as I told her the order will be delivered.

Category : Courier

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Country : South Africa

Citi Sprint CT is pathetic, useless & unreliable. Documents which had a deadline to a government department needed to be delivered to Pretoria on the 100818,had been collected from me on the 080818.The arrangement was overnight to be delivered 10th midday as 09th was a public holiday! I was assured by the driver and Richard in CT that all deliveries are done by 11am. To my dismay upon checking their website on the 120818 for a POD,there was none. NO ONE contacted on on the 100818 to advise...

Category : Courier

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Country : South Africa

I booked to write my learners on Friday which was the 10th of August they gave me a date of today which is the 13th at 2pm I got there by 1:30 they made us wait till 2pm to sign the register only to tell us there's no electricity we cannot write today we must come back on Thursday same time no apologies no clear explanation as to what's happening I mean a government facility with no electricity it doesn't make sense some of had to be absent at work for nothing and we still have to be absent...

Category : Government

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Country : South Africa

19th July purchased 2 mini massage machines, on the condidtion that should my 82 year old not want it it could be returned. There is a 5 day return period. On the 4th day I phoned the salesman and he told me its a 3 day return policy-BUT clearly states on the invoice 5 days I called him direct and he said I was to email the customer care line which I have done and 3 weeks down the line have not heard a word I have contacted the salesman and have had no response The service is shocking

Category : Electronics

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Country : South Africa

I recently bought a cell phone at Ackermans stores at Dobsonville Mall, after a month the phone froze and could not slide. When I took it back the assistant manager was rude and just said it will take 3 weeks when they take it to the supplier. She just looked at me and left me standing in the middle of the shop. After 2 days she said the phone is not taken to the supplier yet with so much attitude and just walked away again without any acknowledgement. . Even today I don't know if I will...

Category : General

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Country : South Africa

I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS. At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the...

Category : Motor Industry

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Country : South Africa

My car was financed by wesbank and was written off in a accident the insurance paid out to wesbank but there was a shortfall. so i called in and was given 2 options of paying back this shortfall no 1 is i pay my regular installment till its paid up or no 2 i pay half of my original installment and i went with no2 as i still have to pay the other car witch i had to buy for me to get to work. i paid this agreed amount every month for 4 months then i got my monthly credit report wesbank listed...

Category : Financial

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Country : South Africa

hellow peter i am sick n tired of the service i get from pick n pay highveld mall, witbank this morning i went there to buy my breakfast @ 8:05 the bakery ladie tells me that rolls ant ready i returned back to my shop i went back 8:34 i still get the same ansa and its not the first time experiencing such yet they saying their bakkery start @ 5am even when i go buy cooked food(rice,salad etc) there its the same problem..i kept quite about this but now its out of hands such a big company in...

Category : Fast Food

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Country : South Africa

my Mother upgrade her phone contract with Telkom towards the end of may. We specifically request twice that a limit of R10 is put in place to avoid a high telephone bill as she is a pensioner with a very small income. The limit is for r10 and the total should not exceed r309. She received a bill of r730. When we went to the branch in Brakpan, they advise us that they have done a system upgrade and therefore the limit was removed by the system and that she have to pay it because she have...

Category : Telecommunications

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Country : South Africa

I send my husband to buy me 3 pieces hot at soshanguve block AA chicken Licken..n de was no lights bt der were selling anyway...de meat was row n bloody dey did not even provide him with a slip cos dey were using manual register..was so dissapointed as i really wanted to enjoy my sundae with a chilli meat...12 August 2018 my day is ruined thanx to chicken Licken

Category : General

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Country : South Africa

Study material still not received after 11 days.What pisses me off is the attitude of the staff who are either rude,clueless or they just drop the calls when i enquire. At one point i was put on hold for 10 minutes and the call was later dropped.No wonder why Unisa had togive the contract to DSV couriers for the past year.Skynet is so incompetent!! Tracking number:URE000116500

Category : Courier

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Country : South Africa

I joined this company as a client in 2014 in Klerksdorp and I had it removed this week on the 08\08\2018 ......but they removed everything even the sensors and left the wholes on my whole the whole house...and I know that Icasa says they can only remove the transformer and the radio since its been over 4 years.... it is a very bad service and I am left with costs of covering and painting where their system was...

Category : Security

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Country : South Africa

someone phone me offering loan and telling me she gonna send me sms for email where i must sent my documents but since Monday i am stilling waiting and what worries me the person took my bank account. ho

Category : Retail

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Country : South Africa

have never been so disappointed before mrp mobile is close to beating the corruption at top government level scandal in the way they conduct business debit orders going off accounts for a product that doesn't work and still goes off when product in for repairs but the best is being told you need to send your phone in 3 to 4 time or more for repairs before they cancel the contract so they actually telling the consumer they know about there s--t product they selling to us and still take...

Category : Electronics

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Country : South Africa

It was on the 28/07/2018 at around 9am, I send my 9 year old daughter to the shop to buy us 2kg selati brown sugar. She was wearing sleepwear and a gown, one of the security kicked her out of the store because of the gown she was wearing. She was told to go and change because she will not buy anything in the store still on her sleepwear. She came back home and told me that she was chased out of the store by security. I went there to find out what was wrong with the gown, I asked the security....

Category : Retail

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Country : South Africa

I call Multichoice every month to reconnect my services.They keep on saying they will escalate the incident nothing happens.I spoke to Thulani today 08 August and was promised that I would receive an email escalating my problem.Who is going to fit the bill for all the calls I have made from April?You are ripping me off for R50 every time my services are disconnected.Your consultants are incompetent and don't provide feedback.I want this issue resolved otherwise I will cancel my subscription.

Category : Telecommunications

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Country : South Africa

House and Home Westgate has had our Panasonic Blu Ray from May 2018 for repairs just to find out today 8th August 2018 it has been in stock with them from the 1st June 2018 and till today we have not had any feedback and always excuses everytime.

Category : Electronics

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Country : South Africa

I have called the call centre on many occasions to ascertain when my pension will be credited to my account. I have had excuse after excuse and am now at my wits end. There is never a supervisor to assist, and false promises have been made. Please could someone call me urgently. Fred Wallace 0824428445

Category : Insurance

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Country : South Africa

My baby was born on the 13th of June 2018 and a week after I applied for my baby to be added as my dependant.In July I sent emails to GEMS enquiring about my dependant and I was told to send the documents. In August 3 I emailed both my daughter's birth certificate and application form and there's still no responses. A new born needs to be registered within 60 days after birth but to my disappointment, my baby isn't registered yet.

Category : Child Care

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Country : South Africa

5 months ago I took out a service plan on my 2014 Renault Clio with 45000 km on the clock.the car had its 3 services done and needs to get a 60 000 km service but my km was on 48500. Liquid capital refused to pay the service and at first told me the car missed a service then later the car must be brought on 60 000 km. I asked them when I took out the plan and they were informed about the km but only wants to make money and don't care about us the client. The car is 12 000 km below the 60 000...

Category : STOP CORRUPTION

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Country : South Africa

I went to pep stores today in Alice. the queue was so long that it was going around the shop aisles. there was only one cashier while they have 5till points. the manager was busy laughing in her office with one of the staff members. shouldn't the manager be helping in the shop if there is shortage of staff?? what has happened to our lovely shops? why is customer service the last thing in manager's minds?? or is it because they know that we need the service so we will tolerate the bad service...

Category : Retail

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Country : South Africa

Hello Peter I have laid a complaint with Spar Ferndale at the head office and no one has came back to me as we were treated unfairly at Spar Ferndale...please assist

Category : General

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Country : South Africa

Good day We would like to lay a complaint regarding an incident that happened at Spar Ferndale in Gauteng yesterday 02/08/2018 around 11:35. We were wrongly accused of stealing sweets by a cashier"Annah Limo" who then sent a security officer "Mxolisi" to fetch us outside the complex on our way back to work, we then went back to the shop to the computer room to watch the footage. They checked the footage whilst we there and it showed them that we did not steal anything. As we were on lunch...

Category : General

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Country : South Africa

Change of Banking details: Request including supporting documentation sent 1st time on 15-03-2018. Since then I have received multiple acknowledgements that request was received (such as ref. numbers 5652333901, 5652345938, 5737453253), and even that the change was done. According to our records, the change was never made?

Category : Medical Aid

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Country : South Africa

On Friday the third of august I bought a cellc summit phone at pep in scottsville pmb.One of its features is that it has a dual sim card and they gave me one. When I came back to the store on Saturday the superviser told me you only get one. I told her I had two previous dual sim phones I bought in the same store the latest in December 2016 or January 2017. She denied that such ever happened.Please help on what steps to take.

Category : Electronics

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Country : South Africa

I have been paying my DSTV on the 14th past 4 months,however every month on the 5th our services would be suspended. Tried to change my payment date from 31st to 15 via email, it was not changed. On th 31/07/18 I received a notification to pay and I called them to confirm the new date, they charged me extra R180 only to change to the new date. My last payment was on the 14th July but my services were suspended again today 05/08. i have been using their services only for 2 weeks monthly and...

Category : Satellite Services

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Country : South Africa

Absolute fraudsters. We bought an expensive fridge online and then no fridge was delivered. They kept lying and then kept changing g their address. As soon we went on their customer service Live Chat and asked about our order, the chat would go dead. Price check and Payu tried to get info from them and they completely lied to them too so they have blacklisted them. So don't get scammed!

Category : Retail

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Country : South Africa

On the 27th of July i was accused of shoplifting at Shoprite in Letlhabile plaza while i was shoping with my 9 month old son. I was asked by security at the door to search me and i agreed. She took us to the parcel counter next to the door, she searched my shoping plastics, my baby's pram and my bag. After realizing that they had made a mistake she just left me like that, she didn't apologize for wrongfully accusing me, the store manager didn't come and apologize to me. Shoprite tainted my...

Category : Retail

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Country : South Africa

For the past 6mnths I have been experiencing the outmost inconvenience of paying accounts on due time. Pep stores in Tsakane mall including the Pepcell have developed a system of turning away customers every 1st to de 7th month of every month claiming their system is offline. Only to overhear a salesperson of theirs been on lunch today telling her friend that the system is not online they just say that to customers so we can go make payments elsewhere 'cos we crowd their shops with payments &...

Category : Retail

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Country : South Africa

Would Telkom please contact me,as I do not know how to contact them. |I have been trying to cancel an expired contract with Telkom,but no luck.I sent in the Cancellation forms via email,and they have not canceled the contract on their side. I emailed the cancellation form on the 9 January 2018 and no joy from Telkom. Telkom please contact me. Leslie Reid Ph 0834447745.

Category : Telecommunications

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Country : South Africa

WE RELOCATED DURING MAY 2017. THE AREA WHERE WE LIVE DOES NOT HAVE TELKOM COVERAGE. A REQUEST WAS MADE FOR A LINE MOVE HOWEVER THIS WAS NOT POSSIBLE SO A CANCELATION WAS REQUESTED , EMAILS SENT WITH COPY OF ID ETC. WE ARE STILL RECEIVING A BILL TO THIS DAY AND A R500.00 DEBBIT ORDER TAKEN OUT OF MY ACCOUNT FOR THE LAST 14 MONTHS FOR A LINE I DO NOT USE AND HAVE REQUESTED CANCELATION.VARIOUS RFERENCE NUMBERS ETC THE LINE IN QUESTION IS 0514361081 I WOULD APPRECIATE A REFUND AND NO FUTHER...

Category : Telecommunications

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Country : South Africa

Plis kindly change stuff at pep store ,they are all very rude ,lazy ,one person operates a till while others will be sitted and charting including the manager,if u can juss send someone to observe ,yes we stay in hillbrow but we deserve better servise as well ,Pep store corner twist and pretoria street next to Cambridge

Category : Retail

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Country : South Africa

Good day Yesterday i purchased a jacket from Fochini as i walked out of the store the alarm panels went off, however i showed the lady my slip and what i purchased she checked for those little plastic magnetic things and couldn't find one. Today i wearing the jacket i purchased and i felt somethings funny in the sleeve of the jacket and in the seem of the jacket it feels like those plastic magnetic things but it is inside the jacket, however in order to get those plastic things out i...

Category : Retail

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Country : South Africa

I went to the doctor yesterday for sickness that i had.she checked me ,tell am must come back today which is today 02.07 for appointment of 8am,i went there early on 8:03 i saw doctors car park at the front garage i knocked at there door no respond at i called landline phone was ring by it own i want to a car gate was little bit opened i hooter the car bell no one the,checked trading hours on the gate trading hours was 09am opened 6pm closed i went back home am not staying far from doctor.I...

Category : Satellite Services

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Country : South Africa

i bought the car from Agenbag in klerksdorp on the 21th of june 2018 during July it was already having clutch kit problem the dealer seems not to care and they ask me to take to the nearest garage for machanic because it has warranty i did now the sa warranty pay R3000 out of R7000 quotation the dealer doesn't want to pay the difference they want me to get someone who wanna buy the car so i can commission from them and pay for the car i told them i don't like the arrangements so they say...

Category : Motor Industry

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Country : South Africa

I have phoned courier skynet as from Thursday 26 july requesting the where about of my parcel from Unisa an was told it would be delivered by friday 27 and i should wait in my office for dekivery. I phone again on furiday round about 15H00 and was told that Drivrr by name Marson is on his way. I waited till 18h00. This driver was very rude and when i phoned him again he droped phone on my aerdrum. The people i spoke to are Sauda, Ashwell none of the are cooperating. Today is the eigth day and...

Category : Courier

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Country : South Africa

Xchnge investment company has failed me from the start, I join them around February this year, they promised to provide me with the training on how to trade, and also promised to put R5000 as a start up but they failed to do so, I waited for their promised until I put R5000 in my account to start trading without the training hence I was eager to make money, due to the lack of knowledge and support from them I decided to cancel the deal. I started writing emails to them explaining my...

Category : Stock Market

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Country : South Africa

I want to complain about poor poor customer service I got thi morning at House and Home Alberton City. While a sales consultant called me this morning as I have asked that specific sales consultant to call me on the 01-08-2018 so that I can come purchase a certain item when it is on promotion, while we were busy talking on the phone the phone was hanged up 3 time and I thought to myself how rude of this sales consultant to hang up just before we could finalise everything. Until I got hold of...

Category : Retail

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Country : South Africa

Hi went to Vodacom in Gardens centre in Cape town with the specific reason to purchase a lap top with a dvd outlet for my children to watch movies on. They don't have stock in store so I asked the sales lady Lauren which lap top fit my needs. She assured me that this specific lap top has all the necessary features; she made me sign a 3 year contract and as I came home that evening I realized that this lap top does not have a dvd outlet. So I RETURNED IT THE NEXT DAY AND THEY SAIDA THAt the...

Category : Electronics

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Country : South Africa

Good day I am trying to understand from ABSA WHY my vehicle installments increased. I have spoken to ABSA Vehicle Finance Collections AND Accounts department and I have sent numerous emails to [email protected] AND [email protected] I am not getting any response and it has been more than 2 weeks I have had this query. Can SOMEONE please get back to me with a Supervisor's name to resolve my dispute? Thank you

Category : Banking

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Country : South Africa

I am incapetown khayelitsha I was did my id in 12-06-2016 even know I don't have id its to hurt I have a right to have id my name is Xolani Nzuzo I was born in 1986-21-05 plz gyz follow up my problem

Category : Children

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Country : South Africa

This complex has now been having water-less problems for over 6 months and there is no solution in sight. 4-5 times a week there is no water or a trickle, not enough to shower or wash dishes or flush the loo. Selling prices are high and so are the rentals. The pool is not yet available, and the fountain features are still off. But more importantly, the water-less problem is the major issue and management cant give you straight answers. Council came on sight last week and they come and...

Category : Property

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Country : South Africa

booked through Flight Centre for a vacation trip to Bali Indonesia. On arrival on (26 July), myself and my mother who is 81 spent the night at Bali Nguri Rai Airport. Because Buffalo Tours did not expect us, but expected us on the 27th July not on the 26th July on the day in which we arrived in Bali. Because there were no transfer’s person, I personally approached a gentleman wearing BT uniform who made calls to his boss informing her about our arrival. We spent even more than 24 hours...

Category : Travel & Tourism

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Country : South Africa

On my April credit card account I erroneously shortpaid R20.00 on an account of about R35000.00. Surely FNB staff could have seen that this was simply an oversight. My payment record against my credit card over many years is unblemished!! However, I was charged R681.00 interest because of this small short payment. I know there is a message on their statements that warns that interest on the month's purchases will be charged if the full amount is not paid. But charging R680.00 on a R20.00...

Category : Banking

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Country : South Africa

I incorrectly transferred money into someone elses account. As soon as I reliased the mistake I asked Capitec to assist and contact the person to get my money back. Capitec was so unhelpful, I phoned their customer service helpline which was a total waste as they said that I must get the persons contact details from the small claims court. How could I do that when Capitec had the persons details. I eventaully went to Capitec Glenfair and they still refused any help to contact the person....

Category : Banking

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Country : South Africa

I'm travelling between elim and Garankuwa with city to city on 31/07/2018,This bus its have broke window which bellowing wind inside bus all over a bus and bus it's self its old

Category : Travel & Tourism

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Country : South Africa

I am a government employee and can apply for membership at GEMS. The problem is they keep on losing my papers/are not able to read the documents I send them due to their inability to open a document properly. I even went to their walk in centre in Braamfontein twice, after nine months I still have no luck. When I use their please phone me option they do not phone back, when I email they send an automated response and when I phone I have to use a lot of money getting through all the options...

Category : Medical Aid

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Country : South Africa