South Africa Complaints

My name is Lisa Gejengana, from Cape town. I went to submit for my daughters tax returns documents on the 13 of AUGUST 2018. The email was received and confirmation of receipt of documents after a long line and poor service in Cape town station. I was told to wait for 6 weeks which I did. After the 7th week, I called SARS call center to inquire about the application, I was not given an answer instead I was told to wait a little longer as they did not know the course of the delay. I then went...

Category : Government

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Country : South Africa

Date 16May 2018 member number 5565363 Iemas member id number 7310030960088 intials and surname GZ Mnguni,Account number 20-58974955656001,Account type card account instalment differs monthly out standing balance 0.00 date account was settled or paid in full 26April 2018 Iemas representative is Carmen Naicker but it still shows that Im in arreas at Itc please help me to tell this people to remove me becouse when I tell them they told me that I must bring a prove from ITC so that they will...

Category : Credit Cards

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Country : South Africa

ON 17 SEPTEMBER A COMPLAINT WAS LODGED WITH WATER DEPARTMENT REGARDING EXCESSIVE WATER ACCOUNT RECEIVED. AN INSPECTOR (TONY) CAME TO THE PROPERTY AND INSPECTED THE WATER METER AND CONCURRED THE METER WAS FAULTY. THE COCK STOP IS TURNED OFF AND THERE IS NO WATER TO THE PREMISES. DETECT-A-LEAK WAS AT THE PROPERTY SOME 4 MONTHS AGO AND FOUND NO LEAKS WHATSOEVER. ON 21 SEPTEMBER 2018 AND EVERY DAY SINCE THEN WE HAVE BEEN TO THE BELLVILLE MUNICIPALITY FOR A PROGRESS REPORT ON WHEN THE METER...

Category : Municipal

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Country : South Africa

Kalafong hospital has bad service, we have been waiting for more than 2 hours just to get a death certificate, they keep saying the doctor is doing rounds.these people have no heart. Is it not bad enough that we lost a mother in thier hands? They failed to save her but it's a problem again just to release her and give us a death certifacate

Category : Hospitality

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Country : South Africa

IM WRITING TO COMPLAIN ABOUT ONR SERVICE,I THINK THEY SHOULD CLOSE DOWN THIER COMPANY!!!6 MONTHS AGO,ON AIR AGENT CONTACTED ME REGARDING A PROMOTION THAT THEY HAVE ON EXPLORER,WHICH TOOK IT,ON 25-09-2018,THE DIVICE STPPED WORKING THEN I CALLED THEM TO START WITH THIER AGENTS ARE RUDE!!!!!(NO CUSTOMER WHATSOEVER),I SPOKEN TO THE LADY CALLED SHENAZZ,AND UON TELLING HER MY STORY SHE TRANSFERRED ME TO ANOTHER DEPARTMENT AND AT THAT DEPARTMENT..I WAS TOLD TO CONTACT DSTV AND I DID THAT,TO MY...

Category : Service Stations

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Country : South Africa

On Thursday the 28th September 2018 at about 22:00, Taxify was requested to collect a parcel and deliver in Sunninghill. The parcel was collected but never arrived and yet the trip amount was deducted from my bank account. I called the drive - Zaid and he told me he is not DHL so he is not responsible for parcels and he dropped the call on me. I tried communicating with Taxify and no response, This is very bad service and the fact that there is no call centre makes this even more of a...

Category : Travel & Tourism

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Country : South Africa

I have been struggling to access your application even now I am stuck, when I call for a ride it gives that ridiculous message that oops try again. I does want to take cash payment or change for trips not taken its frustrating if you don't funds on your you considered valuable

Category : General

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Country : South Africa

Hire new staff and manager because the one that was working today the food was bad nothing we wanted was there onion rings burned the manager was called but she was not interested in helping us as payment costumers the lettuce was off even the service was bad...try to fix the problem before we think wimpy workers sells us rotten food pls

Category : Restaurants

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Country : South Africa

I HAVE HAD 4 UNAUTHORISED DEBIT ORDERS OF R1395 TAKEN OFF MY ACCOUNT.PART OF THE AMOUNT HAS ALREADY BEEN PAID AND THE OTHER PART IS ONLY SUPPOSSED TO GO OFF ON 01.10.2018 - YET THE FIRST OF THESE 4 WENT OFF ON 15/9 AND THEN AGAIN ON 16/9; 21/9; 27/9. I HAVE CALLED TELKOM ON 16/9 AND 21/9 WHERE I WAS TOLD IT WOULD BE ESCALATED TO THE COLLECTIONS DEPARTMENT TO STOP DEBITING ME. TODAY, 28/9 I HAVE CALLED TWICE AND REQUESTED A SUPERVISOR/MANAGER TO CALL ME AS I AM GETTING NOWHERE WITH THE CALL...

Category : Telecommunications

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Country : South Africa

Good Morning I have a problem with the Company called Zahid Adams who put me under dept. review without my concern since 2015 I was not aware that I am under dept. review until I have tried to do deal of buying a car .and they never pay my dept. I am paying myself. I have tried to fight thin with NCR but they failed to assist me until today my life I stuck they sent me a letter saying its a withdrawal letter but still my name is there I cant do anything in my life can you...

Category : STOP CORRUPTION

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Country : South Africa

I was told last month that I will get a full premium back this month because I was three years with MiWay this month. Last night a premium was deducted and I was told today I will only get a discount of R252-00 back where my premium was R392-00 every month. Yesterday I received a e-mail that my premium will go up to R450-00.I moved to a new flat yesterday. When I gave MiWay my new address details, was done half, I was told my premium will go up to R592-00. A increase of R200-00 in two days. I...

Category : Motor Industry

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Country : South Africa

Disgusted with no service at all! We have a flight booking with SAFAIR. The booking was made as a standard ticket. The flight was changed as the dates booked by a third paty was incorrect and they did not add the sports equioment needed as they said they did not see an option for this when booking. The amount paid was R4805. The MOST EXPENSIVE flight on the corrected date which includes two bags plus the sports equipment as needed costs R4808. online. The difference is R3.SAFAIR do not want...

Category : Air Travel

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Country : South Africa

I've took out a contract on the 13th of August - nr in question - ********** . This was an online deal. The adverti*****t on the website was incorrect. When I did the order, it was for a HUAWEI P8 LITE 2017 / ANCOLET BOONZAAIER - a 32 Gig. I have the ad and screenshots as well. When I ordered it, I asked more than once if it is the 32Gig, it turned out they've send me the 16Gig and that there is no 32Gig available in South Africa. Therefor it was false advertising. I complained about it and...

Category : Electronics

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Country : South Africa

I have not signed up nor committed to anything regarding this company, yet I am getting threatening 'summons to court' emails. Despite me answering mails and asking for proof of contract signature, I never get anything back but a threatening/demanding payment email!

Category : Loans

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Country : South Africa

I have purchased a New home, and received a compliance of water certificate. Signed off and approved by a Julian Hill. The day i moved in, i was in utter shock to see a HUGE in wall leak, and the meter reader still running. I have approached thee attorneys, previous owners and the agent, and they re - sent Julian hill out again, and HE was shocked to see the wall...he then promised he will fix it and call me the next day, this was exactly a month ago, Im still waiting on Julian Hill to...

Category : Consultant

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Country : South Africa

I placed an oder for perfume in 2017 and I was told the refernce number was incorrect and i will be refunded but need to sent proof of payment in PDF FORMAT WHICH WAS SENT SEE ATTACHD INFO. I AM STILL WAITING TILL TODAY.

Category : General

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Country : South Africa

PLEASE DONT EVER RENT A PLACE THAT IS MANAGED BY PERMANENT TRUST.THEY NEVER DO MAINTANANCE AND WHEN THE EVETUALLY DO THEY CHARGE YOU.ALL THEY WANT IS YOUR HARD EARNED MONEY.THEY DONT COMMUNICATE WITH YOU WHEN YOU HAVE ISSUES BUT THEY ARE QUICK TO SEND STATEMENTS FOR THE RENT.THEY JUST DONT CARE.IF YOU DONT HAVE TIME AND LOTS OF AIRTIME DONT BOTHER PHONING ABOUT A PROBLEM.BEWARE

Category : Property

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Country : South Africa

Agoda https://www.agoda.com for the mismanagement of my booking: The agency failed to amend an incorrect booking made by them to a hotel that I was interested in occupying. I tried to call and raise the concern but their "customer care" line only consists of a voice prompt that eventually hangs up on you. They have already deducted my money and I am now only in contact with them via the hotel acting as the middleman. They provide no other alternative for us to contact them on and it...

Category : Travel & Tourism

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Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

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Country : South Africa

Telkom statement was due on the 10 September, yet they billed me from 19 July to 17 September and the month of September had just began. I logged a complaint with them - the call agent was useless - and to date - I have had no response, just a new statement which bills me for September and October - stating that I am in arrears.

Category : Telecommunications

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Country : South Africa

Ronel is very rude and treated us as if we are incompetent because we are under 25 (we are 22 and have other animals as well) She was agitated by us asking for information and she has no idea how to speak to her younger clients. When we enquired the second time about the same hoglet, the hoglet was now suddenly not ready to go home even though when we first asked she said yes it is available to go home this week. We were ready to pay but the way she treated us was so absolutely...

Category : General

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Country : South Africa

I CHECKED INTO THE HOTEL METRO LODGE THE ONE NEXT TO THE CALTEX GARAGE, I WAS BOOKED IN THERE FOR A WEEK I CHECKED IN ON THE 16 JULY 2018, THE STAFF AT THE HOTEL ARE VERY RUDE AND DISRESPECTFUL THEY SPEAK ANY WHICH WAY THEY PLEASE AND ALWAYS ASK THE GUESTS TO BUY THEM COOL DRINKS AND SNACKS DOESNT THEIR BOSS PAY THEM? NOT ONLY DID WE PAY FOR OUR ROOMS BUT EVERYTIME WE WENT OUT WE HAD TO BUY THEM SOMETHING TOO... NOT ALL THE STAFF THERE IS A WHITE GIRL THAT SPEAKS ZULU AND SHE SPEAKS OUT OF...

Category : Hospitality

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Country : South Africa

Ms.Ingrid Mahogany,unprofessional and poor service service provider to clients

Category : Consultant

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Country : South Africa

Good Day I am extremely irate with your Debit order dept for putting through my debit order earlier this month. I have a scheduled date for the 25th of every month. How dare you put this through today and not on the correct date. I have a specific budget I stick to and this had messed my finances up drastically for this long weekend. I only get paid on the 25hth of every month so why on earth put the debit order through before hand?????? I want an explanation as to why this is happening....

Category : Loans

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Country : South Africa

I was send Ewallet R250 to withdraw at FNB. FNB atm didn't allow me to withdraw the full amount. It gave me R200. I went the following day to withdraw R50 I couldn't atm holds R10.95 it only gave me R20, the whole R30 is there in ewallet . This is a day light robbery no family or friend of mine will use this service. This was not the first time this has happened . So basically a person transferring the money is charged and a person who is withdrawing is being charged. Are this banks not...

Category : Banking

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Country : South Africa

My name is Solomon Khunou , I Have account with Jet stores and unfortunately I struggled to pay my account and it was handed over to MBDInc debr collectors.My Hand over balance was +- 6200 and so far I paid over R5000 to MBDInc but when I request them to give me my balance it is still standing on R4100.i Just want to find out why my balance is not decreasing.

Category : Financial

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Country : South Africa

I REPORTED A PROBLERM WITH TELKOM ON 27\07\2018.AS UP TO 21\09\2018 THIS IS STILL NOT RESOLVED. I WENT TO TELKOM IN CENTURION TO DISCUSS THIS MATTER ALL THAT THEY CAN DO IS FOLLOW IT UP BUT NO COMMITMENT. THERE IS TWO CONTACTS THA I HAVE WITH TELKOM OF WHICH HAS EXPIRED.I REQUESTED THEM TO CANCEL BOTH.BUT THEY CANNOT DO THAT IT HAS TO BE DONE ONLINE NOT AT TELKOM STORES.I ASKED THE MANAGER CAN HE RENEW A CONTRACT AT STORES.HE REPLIED YES.THIS IS NOT ACCEPTABLE IF YOU CAN RENEW A CONTRACTAT...

Category : Home Improvement

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Country : South Africa

I had quite a major leak in my roof and contacted my insurance company. The construction company used to fix the damage was - at first - quite good and I was very impressed. The fixing resulted in repainting walls and ceilings. A week after they had finished, I used the bath for something and realized at that time that the cold water tap was loose. I immediately contacted Insrep to inform them about it. Was I surprised with regards to the level of service I received! Now that the...

Category : Building

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Country : South Africa

Hello Peter I had a contract with MRP Mobile it expired in May 2018. At the end of April I had to pay R498.00 which for the two years I had the contract never used more than R200.00 a month. The worst was that the last time I used the sim card in February 2018. I query it they said the sim has used on data of I know did not used it and some else could not have use my card because I stay alone. I send three emails to their customer service to cancel my contract and they did not. Now...

Category : Retail

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Country : South Africa

I IMPORTED GARAGE DOOR MOTROS AND HARDWARES LAST YEAR NOVEMBER 2017 AND AUGUST 2018, SAME ITEMS, THE FIRST SHIPMENT WAS FREED WITHOUT DUTIES AND THE CURRENT ONE WAS CHARGED, I TOLD CUSTOMS OFFICIALS THAT MY FIRST SHIPMENT WAS FREE WHY CHARGE THE CURRENT ONE? I WAS TOLD TO PROVE MY CLAIM, WHICH I DID, I WAS THEN ASKED TO PROVIDE A LETTER FROM THE SUPPLIER INDICATION THE TERRIF CODE FOR THE GOODS AND I DID SO AGAIN, A SPECIFICATION OF THE GOODS WAS ALSO SUBMITTED, BUT ALL OF THESE WERE NOT...

Category : Government

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Country : South Africa

It has taken almost 3 weeks for two of my cards, namely, Cheque and Petro Cards to delivered to my branch. One more card has been delivered to an incorrect branch.. This debacle started when I received a call from a CCD Courier consultant who wanted a delivery address. I explained that I wanted my cards to be delivered to my FNB branch. The first point was that CCD does not deliver to the Branches. I explained that this has been and still is my preferred delivery requirement. I was...

Category : Banking

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Country : South Africa

Original time for delivery was 8-10 as stated in sms send 10h00 CCD phoned I was told that driver "experiencing delays' delivery will be before 11h00 11h00 there was no delivery and i phoned call centre I was told that driver "experiencing delays' delivery will be before 12h00 12h00 no delivery , I phoned again ,,,, and again they cant get hold of the driver to confirm delivery I had to cancell bussineess appointments beacause of this After numerous phone calls and...

Category : Credit Cards

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Country : South Africa

First National Bank * FNB * How can we help you? Well you certainly aren't living up to your slogan! I opened a business account with you about 1 month ago and its been one extremely painful procedure. When I applied online, I received 3 phone calls from your consultants, PER DAY, responding to my request. I actually declined all the calls as I was waiting for my business to be registered onto the business name. I one day had a lady tell me that I could open up the account in my personal...

Category : Banking

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Country : South Africa

I bought an Iron in JET MART NORTHGATE on the 29th of June 2018 and now its not working. I called Jet Mart in Dobsonville to ask if I can exchange the item without the receipt cos I lost mine. I can remember her name but she said she will call me back and she never did. I also work in retail if a customer doesn't have the slip we ask for the purchase date and assist them it doesn't matter if it was bought on cash or account. I'm sure there's something that can be done about it but it seems...

Category : Retail

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Country : South Africa

I went today to enquire about and try and purchase a pair of running shoes on Shoe booster, having done so last year with huge pain due to the IT mess with the none functioning application. Yet again this year the application doesn't work and the help line at Discovery hasn't got a clue when the problems will be fixed since the upgraded app of last week. Can't their IT get it right,or reverse the app out like bank It does. I have given up getting another pair of shoes on the booster...

Category : Medical Aid

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Country : South Africa

I bought a car from your Jeppestown branch assisted by James and Ayanda on monday the 27th September 2018. After agreeing on terms and conditions I made a direct payment of R130 000.00 and was promised that the car would be delivered to my work place by tuesday the 18th by latest 13h00. Up to today wednesday the 19th I am still waiting for the car. Can somebody senior please intervene

Category : Municipal

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Country : South Africa

I purchased a Houston 3 Piece Lounge Suite at Bradlows Southgate on the 20/09/2017. On the day of purchase I was told that the lounge was genuiene leather and that is what mainly drew my attention tp the product. When the Lounge was delivered it was sent back on the very same day as it was toen from the warehouse. On the 23/07/2018 I called the customer care centre to report that the lounge suit was changing colour and was tearing on the sides and at the bottom and the arm rest was...

Category : Home Improvement

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Country : South Africa

My mom pass on the 8 September since her death I was send around from Doves Vanderbijlpark to the Dr Rooms at Medi Clinic Umfeleni to collect the registration documents of her death which was incomplete by the hospital the day she pass away. Doves send me the request the documents to register her death at Home affairs which I did then they register her death after 72 hours which was already pass. I did submit the Metropolitan Death claim at the offices in Vereeniging Mr John Matlakala...

Category : Life Insurance

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Country : South Africa

I booked a bus from butterworth to Pretoria for Sunday 16 September but i got a lift back to pretoria so I asked my brother on Saterday to go to Bosman station to cancel my ticket but he was told that they cannot cancel the ticket, he needs to call the call centre on ********** 282/ ********** 056. I called those number almost the whole day on Saterday and Sunday but the was no answer. I sent mails to ********** and the mails were no delivered. I called the call centre again on monday...

Category : Travel & Tourism

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Country : South Africa

Subscription no: 0817186070 Account no: 335345623 Upgrade to Big Deals 40G R369pm Good day I received a marketing call from Telkom to upgrade my contract, this was +/- 3 weeks ago. We received the new router on Monday 3 Sept 2018. Since then I have phoned 4 times the Telkom customer service line to determine when my new device will be activated. Every time receiving a different story and promise for activation. And yet here we are 3 weeks later and still no activation. So Telkom is...

Category : Telecommunications

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Country : South Africa

On the 20/08/2018 I called First insurance for women to log on a claim that I was bumped by an ambulance On the 4th of September 2018 I followed up on my claim I spoke to Jessikha Ndlovu who transferred my call to Daniel Stein who is a team leader at first for women , Daniel told me that they cannot allocate my car , she transferred my call to towing department , which towing department did not know where my car was! I Spoke to Mbalenhle Dirulelo - who did a conference call , called...

Category : Insurance

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Country : South Africa

I brought the car last year in end July to be fixed, It was repaired August 2018 to Heroldts Garage it was not even two days the car was fixed from them. It just stopped and I foned them. They told me I have to tow the car to them. I then did as I was instructed. I tow the car to them, they then foned me amd tell m I have to pay 12.000 again, where as they asked me 10.000 before I got my car back from them. and it just stopped after I paid them the 10.000, They told me again I have to pay...

Category : Motor Industry

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Country : South Africa

BEWARE BEWARE!! for FAIZEL from the S.A.Kondhand Tyre Guyz aka Second Hand Tyre Guyz in Ottery Bought 4 tyres 80% tread and inspected them; all good. Took very very long for they don't have a bridge and fitting is done on the street. I discovered that they fitted one tyre with a smaller size at the front and they replaced it. After one hour driving I stopped and discovered that the right back tyre was almost flat and there were 2 huge bubbles on the outside of the tyre. Went immediately to a...

Category : Motor Industry

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Country : South Africa

THE NEW KFC THAT OPENED AT ORMONDE, THE SERVICE IS EXTREMELY BAD.

Category : Fast Food

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Country : South Africa

I was supposed to have a dental operation and I requested for authorisation from gems. The authorisation was granted and operation took place. Gems paid all other expenses except the doctors bill and saying the authorisation was not granted. The doctor who was not paid is Dr Mchenga Contact no:012 6444 945 email:[email protected] ref:BAM004 amount R2148 MY Name: Thami Bani ID:8103135609083 Medical aid no:000707375 Cell:0834719833 Gems Contact: 086 000 4367 The proof of...

Category : Medical Aid

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Country : South Africa

I was supposed to have dental operation and I requested an Authorisation from Gems. The authorisation was granted and the operation occurred. All the bills pertaining the operation were paid but Gems is refusing to pay the doctor when doctor submit his claim. The says that gems said the authorisation number is not valid. Please find the attached authorisation as proof.

Category : Medical Aid

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Country : South Africa

The first issue arose when I requested information from my private banker Chadwin Tibbetts to action an international transfer, and he flatly ignored my request effectively blocking my finances. The second issue ocurred when I liquidated a Money on Call account, and when I received the closing statement I noticed that FNB have used the wrong address. I requested the address to be changed but Chadwin bluntly told me that it cannot be done, despite it being an administrative error on FNB’s...

Category : Banking

(0) Replies

Country : South Africa

Hi there Last week Thursday on the 16 September 2018 Coming all the way from KZN on our way to Pretoria ABSA Silverton regarding my brothers account trust ID no 731107557086 jiust to find out about his millions they dont want pay so we got a lady by the name Tlou who refused and her manager by the name Shadi first it was long waiting befor assistance. She finally came still did not give us the service instead she disapeared for a while coming back saying the system cannot pull the...

Category : Banking

(0) Replies

Country : South Africa

I bought software at incredible connections in Potchefstroom, I asked the salesman to help me, he gave me the software, when I want to install the software on my laptop it was unsuccessful then I went back to the shop, the salesman explained that this software is only for mac divices ( I dont have a mac only n hp laptop) but now they dont want to refund or exchange it, my purchases on that specific day was over R7 000.

Category : Computers

(0) Replies

Country : South Africa

I have lost my phone on the 4th of September last week. I visited Vodacom on the 05th for a Sim Swap, they could not assist due to the fact that I needed to obtain a letter from Edgar's & Jet Rmcs stating that my airtym top up contract has been canceled. I then visited Edgar's store @ Sandton city and they could not assist me, and gave me the number stating that the office is already closed. Friday I called the Rmcs office and was assisted after holding on my cellphone for 22min before I...

Category : Retail

(0) Replies

Country : South Africa