South Africa Complaints

Hi There I Purchased 2 door handles for Golf 1 on Sunday the 17.12.2017 sales man was Vincent got home my husband open them to install them only to find that on was broken the right hand one, I then took it back on the 19.12.2017, Vincent told me my matter is difficult I should come back the next day, well I went the next day the20.12.2017 the manager told me they never ever sold broken goods meaning I broke the handle myself and my husband didn't even temper with the handle I feel I was...

Category : Motor Industry

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Country : South Africa

DEAR PETER I AM DESPERATE NOW..... MY FIRST COMPLAIN TO YOU STARTED IN OKT. UP TO DATE I STILL HAVE NO !!!!!!!!! RESPONSE FROM MTN OR SUMSUNG. AND THAT IS TOTALLY UNACCEPTABLE WHAT IS NEXT STEP I SHOULD TRY TO GET RESPONSE FROM THEM PLEEEEEEEEASE HELP MY. THANK YOU VERONICA KLEYNHANS

Category : General

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Country : South Africa

It late at night and I went to cashier to pay for my goods.With a very bad attitude she told me that I must read the sign she doesn't take more than ten goods in her till.I told her that I didn't see the sign but I promise next time I will know, she refused to help me. I didn't have full grocery I had about 15 items. I asked to speak to the manager and she said I must find him/her myself. Kept quiet thinking that she will help me but instead she called the next client. I left my goods there...

Category : Stock Market

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Country : South Africa

I’m very disappointed with the putrid and unethical service I have received from Vodacom4u in South Gate Mall. On 07/05/2017 I took my phone to the store for repairs as the LCD is damaged and I’m paying for insurance, I was helped by a consultant named Thomson Hammurabi, who took my phone and said he would send my phone for repairs at the time I asked him if there’s any documents for me to sign and if I’m going to get a reference to show that I have brought my phone so that the...

Category : Personnel Agencies

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Country : South Africa

On 28 November 2017 I ordered a microwave oven online from Dion Wired, did the EFT and received an email saying the goods will be delivered within 5-10 days... After numerous phone calls and emails, the Customer Service Dept. doesn't even bother to answer my calls or emails, and when they, for some reason do answer, I can only speak to the switchboard / person answering the phone, but NOT ONCE have I received an answer on what is going on... I think this is absolutely unacceptable to treat...

Category : Electronics

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Country : South Africa

on Friday the 15 of December I requested a ride and when the driver got there I put my bag inside the car and whilst talking to my colleagues the driver drove off and cancelled the trip I've tried contacting several times my bag that has all my important belongings and we was rude to me and told me to shut up...it was a Toyota corolla name is Gundo from Limpopo my number is 083 982 2411 please contact me urgently

Category : Travel & Tourism

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Country : South Africa

I stay in Cape Infanta in the W Cape . Since the beginning of the year we have had endless problems with reception and a numerous complaints have been made but the problem is still not solved . The local residents and the visitors are all disgusted at the service level .

Category : Telecommunications

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Country : South Africa

Worst service ever from Makro. I placed an order online on the 29/11/2017. First there was a problem with the colours ordered and then the parcel was just never dispatched. I received an sms on the 8th saying the order will be delivered within 5 work days. More than 5 days later still no order!! I started phoning over the weekend of the 16/12 to be told the order is out on delivery we should track the order on Dawn Wings site. No order available on Dawn wings site. Monday 18/12 Dawn wing...

Category : Retail

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Country : South Africa

A Greyhound bus that left on the 19th from Johannesburg to Matatiele, it had extra people that were sitting on the floor, and I was traveling with my 6 year old son when the driver requested me to move him from the chair, and when I told him that I have paid for him it was a big issue but my worry is we all book why all of a sudden there were extra people, and it was the fat dark guy who was a driver and he also disrespected us by playing loud gospel music while we sleeping, please can these...

Category : Travel & Tourism

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Country : South Africa

My steering wheel locked whilst driving on the N12. I was on a bend, had no control of the car, my whole family and I almost died as I lost control of the car and was almost run over by trucks and cars coming from behind me. I called VW Assist to come and tow my car. I waited for over an hour for VW Assist to come and tow me until a passenger stopped to see what the problem was but couldn't pick up anything. Shortly thereafter I managed to start my car and get myself to a place of safety. A...

Category : Electronics

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Country : South Africa

I've send my phone for repair six months ago, first two months mtn shop was struggling with Korea company at MTN mall in middelburg(mpumalanga),i had to use my own transport and travel to Johannesburg menlyn mall, after 3 weeks my phone pass the warranty assasment and the warehouse send me a Reference number, then I had to go back to MTN shop at middelburg to claim a new phone, but they refuse to give me my phone back, the service is poor and I can't keep on paying that lot of cash for...

Category : Retail

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Country : South Africa

I had to call at least 4 times to complain about my account being paid according to the statement on my vodacom application which appears to be in accurate and the consultant just puts the phone down without resolving the complaint

Category : Consultant

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Country : South Africa

the fishaways and steers in cosmo mall have got such a bad service sunday night on the 17th December 2017 I ordered from steers and had to wait for nearly 4 hours for my food to arrive as if that was not bad enough my burgers were such a mess I couldn't even feed that to a dog my order was missing the food was extremely cold then on Monday the 18th od December I then ordered from fish aways the only difference is that they claim they never received my order the lady had the nerve to cut the...

Category : Fast Food

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Country : South Africa

I took out a contract with Telkom for LTE line, in the contract it stated when the contract date is expired, the client has to give 30days notice in writing to cancel the contract or else they will continue to deduct. I gave 30days notice in August 2017 in writing to the e-mail they provided. Since then I have been phoning, logging calls and also went into the Tygervally Telkom Branch to get the matter sorted. Each time I am told it lies with the cancellations department and some one will...

Category : Telecommunications

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Country : South Africa

so bad service from a company call miway. I took a car insurance with tham for more than five years,2016 of November when I was buying my other car I requested them to cancelled the insurance I have with them which confirmation was send to me through email, since I have not been checking my bank statement I realised that certain amount have been deducted by same company which that clear means since from date of cancellation this policy was made active, on the 11 of c=December phone miway and...

Category : Insurance

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Country : South Africa

I booked my phone in at Huawei Melrose Arch Service Centre for a screen repair on 29 November 2017. I was told it will take 2 - 14 days. I called numerous times to find out the status of my repairs and was told that they do not have a screen for a P10 Light in stock and wil have to request one from CHINA????. No ETA on repairs. On 19 December I communicated via Huawei Online chat and was told that they are waiting for China and they do not know when it will be arrive. The service is terrible.

Category : Telecommunications

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Country : South Africa

Cashier Sent me to go check price for a mug I wanted to buy and when I raised the matter with the manager. The manager didn't seem bothered. The cashier made it seem as if it was my responsibility to ensure that their items are priced. When I asked e manager where I the person who is hired to ensure that items are priced he said they have nocked off. The others customers where swearing me on the que while Mbali the cashier was just sitting there looking pretty and smiling with them as they...

Category : Retail

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Country : South Africa

istores at Clearwater manger have got a very bad attitute against customers! Can’t tell customer excactly what they need to bring with when collecting the new phone! I don’t stay close to clearwater 40 km away! So when I arrive can’t receive my phone - documents! 3 days leters I went again and then I herad they sell my phone! Nobody tell me they only keep my phone for 24hours! Bad bad service and communication with customers!, Thathappens when you don’t need customers! Daryn...

Category : Electronics

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Country : South Africa

Your consultants in OR Tambo are full of attitude ( not all of them) you'd swear that one will be travelling for free. This is a second time this happens to me, I hate it because I have worked as customer service agent for 11 years in one of the biggest airlines, I am now in a senior position and I take your bus from OR Tambo after work ( because flight are obviously full) and your consultants are just disgusted to serve people. I wanted to book my ticket around 13:30 today 18.12.2017 and...

Category : Consultant

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Country : South Africa

Tel Not working at the moment . Takes 7 seconds to dial out. telkom phone . On new Fibre Optics, Does not record messages as the old phone did.Cuts off calls.

Category : Electronics

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Country : South Africa

I booked a bus from Midrand for both my daughter and myself to Umtata on the 13th December 2017. Needless to say that the bus was late even though were asked to be there an hour earlier. Somewhere around Pietermaritzburg there was a loud bang towards the back of the bus and the passengers called out to the driver claiming that they had seen sparks of fire. I cannot attest to that because I did not see it. The driver came and pacified the concerned passengers telling them it was "just" the...

Category : Travel & Tourism

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Country : South Africa

I took out a contract with Mr p. Moble prestige Tab 7 forR119. A month ...with 500mg bundle and 1 gig data for 24 months ...my deductions which is 119 has been increase to 444.81 then 216.73 the next month ..now 199.76. I would like to know why do you do this ..Then there is a MRPMOBVAS that debits myaccount every month of 100'00 .when I was offered this moblie I was told its 119'00 why is my money been stolen frommr pricemobile ..im going togi e mylawyer a this details to sort this...

Category : Banking

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Country : South Africa

I baugth a cell phone on the 10 of Dec 2017 and brauth it back today on the 7 day now the manager said its not 7 days and there are a price difrence now on stock i need to pay in or take my money back what the hell off service are this as this shop floors are so dirty and staff unprofesionale i need a new phone as i paid for it cash The manger are not even intrest to assist we as customers they leave u unattend and just walk away i will def take this further if nothing are done about this my...

Category : Retail

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Country : South Africa

The treatment I got from Vodacom springs mall was very bad especially the tech zone technician (white guy) on the 27th of November 2017 I got a contract phone for a Samsung S8 plus and when I charge it ,was hitting up and the battery doesn't last it took ONLY a day then I have to charge it again and I took it to the tech zone guy,he just told me that it's the apps running on the background 3 days after and now tells me they won't take back the phone only they can book it to be repaired and...

Category : Telecommunications

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Country : South Africa

I have since bought couches at Rochester Parkview in October.it was a prosess for them to deliver them they just kept me waiting at home several times and when they finally delivered they brought me damaged/broken couches.I reported the matter.The warehouse people will call to make arrangements but they never pitch.its very frustrating for me to stay at home and nobody comes or call.I am working and have to take time off at work for nothing.All I want is my money back so I can move on from...

Category : Retail

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Country : South Africa

On 15 December 2017 I boarded a City to City bus from Durban to Cape town, departing at 17h45, having bought a ticket to Mount Frere. Firstly the bus did not arrive in time 4 check in, it only arrived at 17h45 with a long que for check in, it ended up departing at 18h10. The late departure impacted so much on the arrival time which was supposed to be 22h00 but ended up being Secondly when I entered the bus I was welcomed but a VERY stuffy smell which smelt like sweat and dirtiness. As if...

Category : Travel & Tourism

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Country : South Africa

Good day I am very disappointed with the service I’ve received from Vodacom I took my phone to Vodacom4u at standard bank in order for them to put a insurance claim as my phone fell Lcd and screen cracked I approximately went the on the 07/05/2017 however I was on maternity leave however received a call from consultant advising I should bring R200 for them to send the phone however didn’t get the time to go immediately a few weeks later technician called by the name Gerard saying...

Category : Retail

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Country : South Africa

I bought a fridge from Makro Alberton. The fridge is not right and when i try to report it for inspection, i am not getting the joy with the Manager for electronics to a point when she told me that i can do what i like as a customer if she is not helping me.......

Category : Promotions

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Country : South Africa

In September 2017 i settled and closed the credit account i held with this. They told me it would be closed after 3 months, but they keep debiting my money i dont know why and i want them to stop taking my money!!!

Category : Credit Cards

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Country : South Africa

On 8 December 2017 a technician from the LG service centre came out to my house as my washing machine was making a loud noise. The technician opened the machine and made his observations. He told me that the bearings has ceased and I need another spider (which is holding the drum). I still told him that at least it is still working for now. On 14 December 2017 I tried to use my machine again for the first time after he worked on it and it was completely broken. It switched on but the drum...

Category : Electronics

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Country : South Africa

purchased a shoe for r999.00 on the 5 December 2017 at Forever New Liberty Midlands mall in Pm Burg and used it for a function on the 8th December from my home to the function in about a space of 30 mins Shoes was slipping out my feet and found it to be very uncomfortable Returned it on the 11 December under 7 days return policy But to No avail The manger refuses to credit me or give a me avoucher. This is what you get for been honest and never thought a r1000 shoe would be so uncomfortable....

Category : Retail

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Country : South Africa

I Mrs M.Adams orded a Hisense Infinity KO smart phone on forcini online shipping om black friday. the order was confirmed and the order nr was p153044048. on the 7/12/2017 i called forcini online customer service to inquire about my delivery and was told that the couriers tried calling me on several times and the address provided by me was wrong. i than confirmed the address again and was told by the consultant to expect delivery on the next 3-5 working days. on the 11/12/2017 i call the...

Category : Retail

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Country : South Africa

Why does CAPITEC BANK insist I pay for a new bank card ONLY TO CLOSE MY ACCOUNT!!!! My old card expired. I want to close my bank account. The bank wants to charge R55,00 for a new bank card as this is MANDATORY to close my bank account. Is this not daylight robbery? I cannot understand this as it seems to be a pure money making scheme to enrich themselves. It's not about the money but rather about the principle. TOTALLY RIDICULOUS!! Why can fingerprint identification be acceptable to...

Category : Banking

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Country : South Africa

My insurance has rejected my claim by saying the have never received the copy of the inspection. The inspection was done for my car and the people that did the inspection confirmed that it was sent to them but they do not keep the records. They have been deducting for the policy and they are still deducting even though my car was written off and they rejected the claim

Category : Insurance

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Country : South Africa

I got dismissed on 07Sep2017 and I was told that all my monies would be paid into my bank account after +-12 ,on the 11th week I sent an Email to Edcon's Hr to inquire how far are they with the process instead I was told that there's a withdrawal form I needed to fill and send through and that I'd have to wait for another 12 weeks!!After 11weeks of waiting I'm told I have to wait for another 12 weeks.All my accounts are being handed over for collections as it is,my life is at a standstill.A...

Category : Retail

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Country : South Africa

Lynette mamabolo from planet fitness heiwoorld centurion signed me up for a contract which sees me paying 199.00 for 3 month as a promotion the club was running, only to be debited twice in the first, when I asked her and the club manager what was the other amount for I'm being told its levy fee which she never took it upon herself to explain it to me, I'm saying this because she explained everything to me expect this levy fees, based on that I sent them a number of emails which are been...

Category : Retail

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Country : South Africa

Reference: 21891841 No Telkom Liné

Category : Telecommunications

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Country : South Africa

i applied for loan with african bank and every time i call them i get posted from pillar to post, nobody seems to have an answer for me.

Category : Loans

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Country : South Africa

Since our Municipality moved over to a new program for making it better for the public it has worsen for us. For the last 7 Months we either did not receive bills or it was completely incorrect. Each time we ask questions we are told sorry we are still having troubles with the system. Then in the same breath they tell you that you should pay the same amount as you pay every month not to fall behind. How can your electricity bill be the same in the summer as in the winter. Last month they...

Category : Municipal

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Country : South Africa

wHAT IS HAPPENING AT HOME AFFAIRS LATELY? LAST YEAR I WAS ISSUED WITH A UNABRIDGED MARRIAGE CERTIFICATE WITHIN 2 WEEKS. THIS YEAR SERVICE SO BAD MY DAUGHTER APPLIED ON 3 JULY TODAY 13 DECEMBER STILL NO JOY AND NUMBEROUS VISITS TO HOME AFFAIRS. SOMEONE HAS SEEN HUGE PILES OF MARRIAGE CERTIFICATE BOOKS MOVED FROM ONE HOME AFFAIRS OFFICE TO ANOTHER WHEN "MINISTERS" COME TO VISIT. TIME MINISTERS GOT THEIR HANDS DIRTY AND FIGURED OUT WHAT IS HAPPENING! yOUR PUBLIC EXPECTS TO GET A SERVICE FROM...

Category : Government

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Country : South Africa

I am utterly disgusted, frustrated and disappointed by the service of CellC. I initially responded to the Cell C promotional advertising, during July 2016. I upgraded my cell phone contract from an Epic 150 package to the Pinnacle 3 package (unlimited call and 10GB data) for which I obtained a quotation from Cell C to a value for which I accepted and signed. Quite sadly, Cell C has violated the terms and conditions of the “purchase agreement” by deducting excessive amounts from my bank...

Category : Telecommunications

(1) Replies

Country : South Africa

Good day I hope that you are well, I’m being moved from pillar to post regarding the three claim I did on the 1/12/2017. First claim it was for the gazer that is leaking from outside and the wall is damage from in and outside. The person that I did a claim with she asked me if the ceiling is damaged and I said no is only the black dot on the ceiling but it is fine. The insurance will pay my water bill and I need to give you the statement. The lady didn’t give me the ref number for the...

Category : Insurance

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Country : South Africa

My name is rachel baloyi from pretoria today I went to checkers hyper in mayville to buy a present for my child it was her birthday and i found the teddy bear with the price of R32.99 and I tooked it when i went to the till and when they pushed it it ssys R499.and i tell the cashier that i want it with the price that i saw and she called her manager when the manager comes she told me that they cannot give me with that price i negotiated but i was never got any help and i want the teddy bear...

Category : Retail

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Country : South Africa

I moved premise on 5/9/2017 .I applied on line to have line re located as I am using it for business purposes. Time went by and I followed up ,they had no record of my application.So I applied again .I was informed that they will contact me with in 7-10 working days...nothing happened.I contacted them again and was informed I gave them the wrong address...Main road and it should be main street.It was adjusted and again I was informed they will contact me within 7-10 working days.Nothing...

Category : Telecommunications

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Country : South Africa

I purchased R307.48 worth of goods ( this included a R120 cash back). The teller swiped my debit card, I received an sms to say that the money had been deducted from my account. The tellers machine would not do a print out so she called a supervisor. I was then informed by the Manager Mr Milton Wessel that the funds had NOT been deducted from my account and he didn't care what my bank statement said. I was prevented from taking my purchases with me , nor did I receive my R120 cashback. At...

Category : General

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Country : South Africa

These builders are serious con artists and have literally robbed us of more than R50 000 that was meant for materials. They also employed a plumber than was not qualified, we ended up having to replace all, roof sheeting was incorrectly installed...the list goes on. Run when you meet them!

Category : Building

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Country : South Africa

I was placing an order in the morning today at nandos in pinetown an heard the cashier saying its not on the griller yet so i asked if its yesterdays meat and she replied saying "were have i seen nandos keeping yesterdays meat" an i said im asking then she says she is sorry an im telling her thats no way to talk to a customer she replies by saying she wont appologies twice,I then called for the manager who sends someone else to attend to me which was not helpful at all im realy dissapoint an...

Category : Fast Food

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Country : South Africa

I was placing an order in the morning today at nandos in pinetown an heard the cashier saying its not on the griller yet so i asked if its yesterdays meat and she replied saying "were have i seen nandos keeping yesterdays meat" an i said im asking then she says she is sorry an im telling her thats no way to talk to a customer she replies by saying she wont appologies twice,I then called for the manager who sends someone else to attend to me which was not helpful at all im realy dissapoint an...

Category : Fast Food

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Country : South Africa

I bought a brand new Isuzu Double Cab, 250 Dtech from William Hunt in Fourways on 27 April 2017. I friend made me aware that the front bumber of the vehicle was re-sprayed. I immediately took it to Isuzu dealership in Menlyn for a second opinion. The Manager of used vehicles came to check the vehicle and indeed agreed that the vehicle was re-sprayed. I then called the sales person from Fourways who requested me to bring the vehicle for him to check it. I was not immediately available as I am...

Category : Motor Industry

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Country : South Africa

Be aware, Putters World charged me R650 to repair my Fridge and instead of fixing it, they destroyed it.

Category : General

(0) Replies

Country : South Africa

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