Earn a car Complaints - Courtesy car

I have been in a car accident on the 1st of May 2018.They came out to tow my car. in my contract with earn a car I have the option of a courtesy vehicle, after numerous emails and telephone calls. they phoned me back on the 3rd of May 2018 only to tell me that they do not have any vehicles available. So why do I pay for a courtesy vehicle and when I need it there is nothing available? This was shocking to me as I stay in Sasolburg and work in Sandton and I had to sleep in my office for 2 nights because they could not keep to their part of the contract.

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