EDCON Complaints - Customer Services/Poor administration

I received an sms saying I can do additional card for extended family on my jet account: 6008155055401***. I went to jet Mart Kerk and Eloff street in Johannesburg to do the additional card. After Few week I went to Jet Mart Alexandra to purchase with my main car to find that the main card was blocked.
In June I went to Jet Centurion to purchase using the extended card which Charlotte allowed me to buy. Today(12/07/2018) I went back to Jet Centurion to purchase using my extended card, to my surprise the same Charlotte refuse to sell to me claiming that the policy do not allow her.

My concern is why did allows me to purchase in the first place. Why is the policy not applied consistently.

I am not happy with the service as it seem like Edcon is run by people who do not know or have customer service of understand the policy..

I am seating with a card blocked by someone's error at edcon.

I wish I can be cleared on this issue before I move to Truworths or woolworths.

Kind Regards

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