Beds online Complaints - Damage Goods/ struggle for replacement

On the 23rd October 2018 I have purchase a Sealy bed from beds online SO02087 / Order 3838. I was then contacted by Jenni Ball confirming delivery on the 10th November 2018. By the 19th November 2018 I have logged a complaint with Jenni Ball explaining to her that the mattress is faulty. Jenni Ball then informed that an Assessment needed to be done before a replacement can be done, whereby this was done a week later. After numerous emails to inquire about the replacement mattress I have decided to contact Bravo Group Services to inquire about feedback on the assessment this was now 05 December 2018 whereby I was informed by Rachel that documentation will be forward to Jenni Ball giving authorisation for replacement. On the 06 December 2018 Jenni Ball communicated that she has received the authorisation. On the 10th December 2018 no communication of when replacement will take place I decided to email Jenni Ball requesting information what is happening. She then replied on the 11th December 2018 that she had place an order with the supplier as no stock was available. Time passed and its end of the year and the company closed for the holidays. On return 03 January 2019 I have logged a complain with Jenni Ball again requesting a replacement. She communicated that the mattress that was ordered was not delivered but she has managed to arrange with her sister company for a mattress and it will be delivered on the 05th January 2019 and that I will be contacted by Soekie the warehouse manager to arrange the time. With excitement Soekie contacted me and the mattress was delivered 05the January with BIG disappointment the mattress was also faulty it had a hole at the back. I refused to except this mattress also and requested the delivery company to return it. I want my new replacement mattress or I want my money back because its almost 2 months and no replacement.

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