Charles & Keith Complaints - Damaged shoe

Good day I bought a shoe at Charles & Keith mall of Africa about a month ago and I noticed that the shoe is cracking I took it back cause I work at Charles and Keith and gave it to my manager she then told me that the shoe was small and it has stretched then she sent our franchise manager a picture of the shoe and then I was told that I will not get any refund or exchange but I'm so surprised because this is a quality brand and it's suppose to last me but I'm being treated badly had it been any other customer they were not gonna get the same treatment I am getting. I'm so disappointed to how Charles and Keith customers are being treated

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