MFC Consultan Complaints - Debit order faulty due to miscommunication

I have a motor vehicle with MFC and this month I had a fault on debitorders which was returned by my bank due to miscommunication. I owe 2 payments which I made an arrangement to be deducted in a double payment. On the recording she stated that she does not accept it.
I have never been late ever or had a problem with paying. Just this once I have a problem and now they are not accepting it and want my car to be taken in.
Unacceptable.

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