CELLSURE VODACOM Complaints - DECLINE MY CLAIM

, I took contract for cell number 0662203619 with Vodacom direct in November and was told insurance will be R58.00 for Samsung Galaxy J5 and email below was sent to me as proof but was I shocked on Monday when I took the phone to repairs because of damage to it and was told it does not have insurance . whereas all are along I know that both my cell phones are covered should anything happen to it. my phone has been in service since May 16 last year to now still my request for repairs is declined. i have been sending email to Cellsure but still no joy in fixing my phone, Vodacom consultant who i took contract to did not add insurance but whereas my contract came insurance, whose fault its .iam really mad about this

Hi Nombuso
We have received your Vodacom contract application (reference number VODACOMDIREC-0000000006039880) but before we can process it, we need to check a few things.
A Call Centre agent will contact you shortly for more information, or keep an eye on your email for more information on your application.
You can track the status of your application to see how it is progressing.
PLEASE NOTE:
• Our RAM agents will request to see your ID book, Smart ID card or valid passport used to create the order before they deliver the device.
• Your device will be delivered on a weekday between 8 am and 5 pm, depending on delivery address and location.
Your order details


Samsung Galaxy J5 Prime Smartphone (SM-G570F)
Device colour Black
SIM type
Stock status Stock available online
Plan type uChoose Flexi 110
Contract duration 24 months
Data allocation 0 MB data per month
Minute allocation R110 airtime month
SMS allocation 0 SMSs per month
Insurance @ R58.99 per month
Delivery cost Free next day delivery

Total cost (incl. VAT) R158.00 p/m



Got questions?
Call us on 082 17844, FREE from a Vodacom cellphone.
While roaming abroad, dial +2782 17844 to speak to Customer Care agent.

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