DEFY SA Complaints - DEFECT on Appilance

dishwasher ddw176
We purchased the dishwaher 25 March 2017, on Saturday 29th August 2020 i walked into a flooded kitchen. On inspection my Husband established the Seam at the back of the Dishwasher that forms part of the cabinet had burst. i called Defy SA and they refereed me to a Defy Agent in Pietermaritzburg. the agent came out and confirmed there was a defect that is unknown in the cabinet causing the seam to burst, they had never seen this ever before and suggested i refer it back to DEfY as it could be a manufacturing defect. i called Defy today 1st September 2020. because it is out of warranty they were not interested and said technican must Quote on a new cabinet. based that this knowledge that the defect has never been seen before, surely Defy would investigate the cause. beside my cupboards have also been water damaged. which is even more money to have repaired. just shattered that they wont even look into the problem, which is clearly not the norm. any advise to handle this further.

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