Russells Furniture Complaints - Defy Fridge

I bought a Defy Fridge from Russells Furniture in Sebokeng Plaza branch about two months ago ,it's hardly three months and the fridge doesn't work . I called the store and reported the matter to the branch manager Daisy who promised to lodge a complaint on my behalf and also send a technician to come and evaluate . However there's hasn't been any communication coming from them ,while my food is getting spoiled . I called the store today the 18th of December 2019 ,I've since been placed on hold for 20 minutes only to to be told that they will follow up ,nothing concrete. Pathetic service .I need a new fridge and compensation for all the rotten food .

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