Defy Appliances Complaints - Defy - Pathetic service

First contacted on 19-03-2019 to log a call - Ref. 1075935
21-03-2019 Technician visited site and advised part to be ordered
28-03-2019 Follow-up with call-center regarding feedback, spoke to Selina
04-04-2019 Follow-up with call-center again regarding no feedback, spoke to Sibosiso
05-04-2019 Follow up with call-center again as no satisfactory feedback was provided, spoke to Tim
05-04-2019 Spoke to Claudine in Cape Town (021 526 3000), requested to speak to a manager. Spoke to George who promised he will revert before close of business with feedback - No feedback and/or call-back received

This is pathetic and unacceptable service, especially for such a large company
I would not advise anyone to support this company if this is how they do after-sales support

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