Absa Complaints - Delay on claim

My name is bongani dube, I have been banking with and for do many years. Last month I submitted a claim for hospital cash back I submitted my id,the form I was supplied by them and s hospital statement later on I was told to submit my twelve months medical records which I did. Now that I'm inquiring about the status of my claim they day that they have not received a single payment from me, whereas in December I was told by a lady at absa life that the deducted twice the amount bcoz November payment did not go through, as far as I'm concerned absa life are not honest each and every time I ask about my claim something new comes up. I need help anyone e who can assist my no 067 749 6167. Thank you.

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