Ford South Africa Complaints - denied warranty claim

I have a 2015Ford Kuga (19000Kms) which is under warranty.
In October 2016 my vehicle went into a Ford dealership for a 15000 Kms.
On the 20.10. 2016 i had to return my vehicle to the dealership due to a overheating signal.
The cooling system was tested for leaks and everything was found to be in order.
On the 27.12.2016, driving from JHB to Bela Bela, my vehicle again showed the overheating warning sign. I stopped the vehicle, checked if there was coolant and everything was in order. 1/2 hour later i started the vehicle, drove for approximately
200 meters and noticed excessive smoke from the exhaust. i immediately stopped again and noticed a patch of oil on the freeway and i contacted the Ford assist to tow the vehicle to the nearest Ford dealer (Modimolle) and was advised that there was a engine failure.
Ford Modimolle send the warranty claim to Ford that have now denied reasons being
1-There is no mention of overheating concern
2-Vehicle involved in an accident
The above is incorrect as in October i returned the vehicle to the Ford Dealership for overheating problems.
I have, in numerous occasions called the Ford call center as well as h/office and have been each time that i woud be contacted. As to date i have received no communication whatsoever from Ford.
I see no reason why Ford is denying this warranty claim as there is no negigence from my part.
The damage due to the accident was to the steering not the engine and was repaired by a Ford approved dealer.
WHERE IS THE CUSTOMER SERVICE FORD???????

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