Private individual Complaints - Dial a Bed Brooklyn

On 2016-01-24 my wife bought a 137 Sea Ravello PMP Top Matt SL & a 137 Sea Lifestyle Uni Base SL from Dial a Bed in Brooklyn. Upon delivery we noticed that the plastic legs on the base seemed skew. We have phoned the store during the week following the delivery & have phoned them on a very regular basis, as the legs have by then collapsed totally. We have been to the store on several occasions complaining about the defect and were promised that a rep would attend to the matter. Nothing has happened & we are now supporting the bed on bricks in places. To date we have no response, no representative had been in touch either. This is the worst service we have ever experienced!!!

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