Game Complaints - Difficulty closing Game account

I have been calling in since 13/05/2019 regarding closure of my GAME STORE ACCOUNT.

On 12/05/2019 I settled my game account in store. In Promenade Mitchells Plain 7785. I have Called in everyday from 13/05/2019 , 14/05/2019, 15/05/2019 and on 16/05/2019 NO CLOSURE. NO CALL BACKS. This is unacceptable .Call Centre is another 30-60 minute wait for my query to be attended and when I get to the front of the Queue I am told I need to wait for the Closure department who has yet to CALL BACK!!!
One month since I have sent several request for my GAME ACCOUNT to be closed I have received a mail to notify me my account is in the process of being closed but no closure statement to date.
Received a statement for the month of June with admin cost???

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