Discovery Insurance Complaints - Discovery Insurance from HELL

On the 31st of August another driver drove into my brand new Toyota Etios Cross 2017 model causing minor damages including my side mirror, beading and door on the left front passanger side. As a payng client of Discovery I was informed by Thoe from Dicoveries CEO office that my car has been sent to their preffered panel beaters Nu Wagen for repairs .Its been longer than three weeks now and my car has never been attended to, my car is standing in an an environment that is most unfavourable it is in a yard filled with scrap cars,in the sun , being exposed to external elements. These conditions without a doubt will cause greater damage to my vehicle especially if one is uncertain of when the vehicle will be repaired. The staff of Nu Wagen and Discovery over promise and under deliver. The aim of paying vehicle insurance is to allow peace of mind knowing that you are covered. This matter instead causes uncertainty and concern for the safety as well as the safekeeping of my vehicle. I have been inconvenienced and lied to by several representatives of the aforementioned companies. My courtesy car is due to go back exposing me to the inconvenience of being immobile. Is this what Discovery and Nu Wagen expose their clients to??? Is this what my premiums cover

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