Flysafair Complaints - Disgusted - Ignored and no customer service at all!

Disgusted with no service at all!
We have a flight booking with SAFAIR. The booking was made as a standard ticket. The flight was changed as the dates booked by a third paty was incorrect and they did not add the sports equioment needed as they said they did not see an option for this when booking. The amount paid was R4805. The MOST EXPENSIVE flight on the corrected date which includes two bags plus the sports equipment as needed costs R4808. online. The difference is R3.SAFAIR do not want to make the change to add the sports equipment and want to charge an extra R285 each way to do so even though the rands and cents are as above. I have logged a complaint by telephone, e-mail, facebook messanger, whatsapp and on their site. They are unhelpful, have said that they never agreed to call me back at aspecific time implying that I am a lier which attacks my character and when asked for a telephone call was not even afforded the decency of my request. I have been ignored for the majority of the day except for an e-mail back this evening after closing hours when the supervisor has left for the day so I could not engage with her further on the matter. I dont understand how they can get away with this treatment let alone the excess payments for no reason except to make more money off a customer unfairly!

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