Mtn Insurance Complaints - Don't wanna book my phone for repair

I went to MTN store to report my phone that is damage, a person at MTN store helped me to complete the claim form at submit it there. after two days it called 0831236084 for follow-up the gentleman there asked what happened with the phone I've explained what helped on that morning. the gentleman said it a software problem and I've explained that it not the software due to that way the phone look like . I askes him to book it for repair but he told me to take the phone for repair on my own . I've been trying to book the phone but mtn repair store in Midrand told me that Insurance should book it to the not me.
so now I have a broken phone, I need help because I pay my Insurance every month .my cell number is 0737965276 alternative number 0116956000.
email address# [email protected]

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