Unilever Complaints - Dove soap problem

I called a plumber to unclog my hand basin drain - it appears that the culprit might have been the continuous use of Dove soap. I emailed Unilever with the details and got an immediate response asking for my contact number, I did this but never heard from them. A few weeks later I resent the email & was told that the file was closed as I never provided my phone no & would need to do it right away to tend to the problem. I did this along with proof of having provided the number the first time. They have never replied!!!!

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