Pep store Complaints - DSTV installer

The installer assigned to me is very unprofessional and unreliable, yesterday when I called him he said he will send someone to come and install but to no avail, the person did not even have the decency to call and postpone, I called him again this morning and he told me that someone came to my apartment yet they did not, even the security guard and the caretaker can attest that nobody came as I had alerted them as per the rules of the flat. He also told me that his not in Gauteng and that he might come tomorrow, when I asked him the time he said he does not know. I took leave yesterday hoping he will come, tomorrow again I do not even know if he will come, I am even afraid of contacting him and do a follow up because he speaks so rudely. Please assist in this regard

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