Marina van Zyl Complaints - DSTV refund

On 03 May 2018 we have made a payment of R9000-00 towards our DSTV account in error. I have contacted them on 04 May 2018 on which Karabo Tlhabadira advised me that I must forward the the proof of payment together with my ID & bank statement & then they will refund me an amount of R8052-53 lees the monthly subscription of R947-47. On Friday 11 May 2018 they have requested a letter to confirm my banking details as the DSTV account is in my husbands name but we make the payments from my account as his salary is also paid into my account. I have forwarded all these documents to them just to receive a mail today to say that this was blank. Initially Karabo told me they only need my bank statement, ID & proof of payment. This funds were supposed to be paid to my father as we are lodging with them & we need to pay them. Can you please assist. The DSTV account is in the name of JW van Zyl, Refernce number 45151547. Please this is urgent. I am uploading all the documents sent to DSTV

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