SARS Complaints - E-filing not released taxes not submitted

I paid Topaz Accounting their invoice in November 2013, my e-filing has still not been released either by SARS or Topaz, therefore my trust taxes was not submitted that was due end of January 2014 for 2012-2013. SARS response to my e-mail to assist to release the e-filing is they seem to be unable to help me. I don't know if Topaz submitted my taxes for 2011-2012 since I Topaz only has the login & password that they will not give to me or release my e-filing. However, both tell me it is my responsibility to ensure my taxes are submitted.How must I submit my taxes when I can not gain access to my e-filing that will not be released to me, yet I am responsible & will be held liable for my taxes not been submitted.

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