Coricraft Complaints - Empty promises

The seat covers of the sofa were torn due to incorrect stitching. After repair the covers were too small, which created a space on the sofa in between the 2 pillows/seats, which was uncomfortable and looked terrible.
After many enquiries one of the employees at the shop (Mall of the North)said that we could choose another cover for the sofa.
I asked about the time frame within which this needed to be done. The person assured us that there was no time frame.
Later this was denied. They promised to look into the matter and come back to me. After many phone calls and visits to the shop, I am still waiting for a response.

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